We have a rather large number of cases (about 7,500) that are assigned to a
location (our field staff advisors). Our advisors mobile user accounts have
been assigned to the location and when they first load the application, it
downloads all 7,500 cases to the mobile device. This makes loading and
completing the surveys incredibly slow. Is there a way to allow only a
subset of cases to load to the mobile device?
Child locations (the field staff themselves) don't have this issue because
they are only loading about 500 cases to the phone which makes things more
manageable. Any thoughts?
Kevin
Hi Kevin,
Users assigned to a case sharing group or location will always download all
of the cases owned by that group. Probably the easiest way to achieve what
you want is to have the field staff advisers themselves use accounts
assigned to the child locations.
Cheers,
Will
···
On Wed, Jun 28, 2017 at 10:29 PM, Kevin Zeigler wrote:
We have a rather large number of cases (about 7,500) that are assigned to
a location (our field staff advisors). Our advisors mobile user accounts
have been assigned to the location and when they first load the
application, it downloads all 7,500 cases to the mobile device. This makes
loading and completing the surveys incredibly slow. Is there a way to allow
only a subset of cases to load to the mobile device?
Child locations (the field staff themselves) don't have this issue because
they are only loading about 500 cases to the phone which makes things more
manageable. Any thoughts?
Kevin
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Kevin,
Are your performance problems only on the first download/sync of the data
or are you encountering issues in loading the lists of cases after users
have logged in/synced?
-Clayton
···
On Thu, Jun 29, 2017 at 7:52 AM, William Pride wrote:
Hi Kevin,
Users assigned to a case sharing group or location will always download
all of the cases owned by that group. Probably the easiest way to achieve
what you want is to have the field staff advisers themselves use accounts
assigned to the child locations.
Cheers,
Will
On Wed, Jun 28, 2017 at 10:29 PM, Kevin Zeigler kzeigler@tns.org wrote:
We have a rather large number of cases (about 7,500) that are assigned to
a location (our field staff advisors). Our advisors mobile user accounts
have been assigned to the location and when they first load the
application, it downloads all 7,500 cases to the mobile device. This makes
loading and completing the surveys incredibly slow. Is there a way to allow
only a subset of cases to load to the mobile device?
Child locations (the field staff themselves) don't have this issue
because they are only loading about 500 cases to the phone which makes
things more manageable. Any thoughts?
Kevin
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Both the first sync as well as loading forms. Particularly loading forms
that have cases as options in multiple choice or multiple select type
questions.
Kevin
···
On Thu, Jun 29, 2017 at 12:54 PM, Clayton Sims wrote:
Kevin,
Are your performance problems only on the first download/sync of the data
or are you encountering issues in loading the lists of cases after users
have logged in/synced?
-Clayton
On Thu, Jun 29, 2017 at 7:52 AM, William Pride wpride@dimagi.com wrote:
Hi Kevin,
Users assigned to a case sharing group or location will always download
all of the cases owned by that group. Probably the easiest way to achieve
what you want is to have the field staff advisers themselves use accounts
assigned to the child locations.
Cheers,
Will
On Wed, Jun 28, 2017 at 10:29 PM, Kevin Zeigler kzeigler@tns.org wrote:
We have a rather large number of cases (about 7,500) that are assigned
to a location (our field staff advisors). Our advisors mobile user accounts
have been assigned to the location and when they first load the
application, it downloads all 7,500 cases to the mobile device. This makes
loading and completing the surveys incredibly slow. Is there a way to allow
only a subset of cases to load to the mobile device?
Child locations (the field staff themselves) don't have this issue
because they are only loading about 500 cases to the phone which makes
things more manageable. Any thoughts?
Kevin
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KEVIN ZEIGLER
Global Technology Manager, Global Information & Communication Technology |
TechnoServe
kzeigler@technoserve.org | Skype: kevin.zeigler | technoserve.org
1120 19th Street, NW | 8th Floor | Washington, DC 20036
T +1 804 955 6562
BUSINESS SOLUTIONS TO POVERTY
Hi Kevin,
Thanks for the followup question offline, and glad we could resolve the
form level questions.
As I mentioned, we have some core improvements on the horizon to the
initial sync question you had, please do reach out if you have any
followups.
-Clayton
···
On Thu, Jun 29, 2017 at 2:00 PM, Kevin Zeigler wrote:
Both the first sync as well as loading forms. Particularly loading forms
that have cases as options in multiple choice or multiple select type
questions.
Kevin
On Thu, Jun 29, 2017 at 12:54 PM, Clayton Sims csims@dimagi.com wrote:
Kevin,
Are your performance problems only on the first download/sync of the data
or are you encountering issues in loading the lists of cases after users
have logged in/synced?
-Clayton
On Thu, Jun 29, 2017 at 7:52 AM, William Pride wpride@dimagi.com wrote:
Hi Kevin,
Users assigned to a case sharing group or location will always download
all of the cases owned by that group. Probably the easiest way to achieve
what you want is to have the field staff advisers themselves use accounts
assigned to the child locations.
Cheers,
Will
On Wed, Jun 28, 2017 at 10:29 PM, Kevin Zeigler kzeigler@tns.org wrote:
We have a rather large number of cases (about 7,500) that are assigned
to a location (our field staff advisors). Our advisors mobile user accounts
have been assigned to the location and when they first load the
application, it downloads all 7,500 cases to the mobile device. This makes
loading and completing the surveys incredibly slow. Is there a way to allow
only a subset of cases to load to the mobile device?
Child locations (the field staff themselves) don't have this issue
because they are only loading about 500 cases to the phone which makes
things more manageable. Any thoughts?
Kevin
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KEVIN ZEIGLER
Global Technology Manager, Global Information & Communication Technology
| TechnoServe
kzeigler@technoserve.org | Skype: kevin.zeigler | technoserve.org
1120 19th Street, NW | 8th Floor | Washington, DC 20036
T +1 804 955 6562 <(804)%20955-6562>
BUSINESS SOLUTIONS TO POVERTY
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