Validate Media not bringing install option!

Dear CommCare Users,

For some reason, when I run “Validate Media” CommCare always indicates that
all media is valid even when I know there is missing multimedia! I usually
run “Validate Media” then an option to install from storage shows up, which
enables me to load multimedia from the CommCare.zip file, but this is no
longer working. This issue is only happening with one of the Apps (CCFLS
V2) in our workspace, any other Apps work just fine.

Is there anything I can try to fix this?

Thanks and kind regards,
Chaiwa.

Hi Chaiwa,

Apologies for the issue. Could you please report a bug
https://confluence.dimagi.com/display/commcarepublic/Bug+Reports through
your domain so that we can take a closer look?

Thank you,
Will

··· On Tue, Nov 1, 2016 at 2:24 AM, Chaiwa Berian wrote:

Dear CommCare Users,

For some reason, when I run “Validate Media” CommCare always indicates
that all media is valid even when I know there is missing multimedia! I
usually run “Validate Media” then an option to install from storage shows
up, which enables me to load multimedia from the CommCare.zip file, but
this is no longer working. This issue is only happening with one of the
Apps (CCFLS V2) in our workspace, any other Apps work just fine.

Is there anything I can try to fix this?

Thanks and kind regards,
Chaiwa.


You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

Hi Chaiwa. One thought is that it’s possible you accidentally changed the
"Multimedia Validation" setting under the “General Settings” dropdown to
"No Validation", which might result in this behavior. You could double
check that first before submitting a bug.

Cheers,
Aliza

··· On Tue, Nov 1, 2016 at 9:49 AM, William Pride wrote:

Hi Chaiwa,

Apologies for the issue. Could you please report a bug
https://confluence.dimagi.com/display/commcarepublic/Bug+Reports through
your domain so that we can take a closer look?

Thank you,
Will

On Tue, Nov 1, 2016 at 2:24 AM, Chaiwa Berian chaiwa.berian@gmail.com wrote:

Dear CommCare Users,

For some reason, when I run “Validate Media” CommCare always indicates
that all media is valid even when I know there is missing multimedia! I
usually run “Validate Media” then an option to install from storage shows
up, which enables me to load multimedia from the CommCare.zip file, but
this is no longer working. This issue is only happening with one of the
Apps (CCFLS V2) in our workspace, any other Apps work just fine.

Is there anything I can try to fix this?

Thanks and kind regards,
Chaiwa.


You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


You received this message because you are subscribed to the Google Groups
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Hi Aliza,

I set “Multimedia Validation” to “Validate Multimedia” as you suggested,
and what is happens is that upon installation/App Update, CommCare
auto-runs Multimedia Validator and reports as though all media is
installed. In the past, validation would fail and then prompt me to install
from storage which has really worked well for us we are using lots of
images and audios.

If anyone willing to replicate this issue , I can always provide details of
the App or share App code!

Thanks and regards,
Chaiwa.

··· On Tue, Nov 1, 2016 at 3:55 PM, Aliza Stone wrote:

Hi Chaiwa. One thought is that it’s possible you accidentally changed the
"Multimedia Validation" setting under the “General Settings” dropdown to
"No Validation", which might result in this behavior. You could double
check that first before submitting a bug.

Cheers,
Aliza

On Tue, Nov 1, 2016 at 9:49 AM, William Pride wpride@dimagi.com wrote:

Hi Chaiwa,

Apologies for the issue. Could you please report a bug
https://confluence.dimagi.com/display/commcarepublic/Bug+Reports through
your domain so that we can take a closer look?

Thank you,
Will

On Tue, Nov 1, 2016 at 2:24 AM, Chaiwa Berian chaiwa.berian@gmail.com wrote:

Dear CommCare Users,

For some reason, when I run “Validate Media” CommCare always indicates
that all media is valid even when I know there is missing multimedia! I
usually run “Validate Media” then an option to install from storage shows
up, which enables me to load multimedia from the CommCare.zip file, but
this is no longer working. This issue is only happening with one of the
Apps (CCFLS V2) in our workspace, any other Apps work just fine.

Is there anything I can try to fix this?

Thanks and kind regards,
Chaiwa.


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


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Hi Chaiwa. In that case you should report a bug through your domain as Will
suggested, and someone will be able to look into it there.

··· On Tue, Nov 1, 2016 at 3:47 PM, Chaiwa Berian wrote:

Hi Aliza,

I set “Multimedia Validation” to “Validate Multimedia” as you suggested,
and what is happens is that upon installation/App Update, CommCare
auto-runs Multimedia Validator and reports as though all media is
installed. In the past, validation would fail and then prompt me to install
from storage which has really worked well for us we are using lots of
images and audios.

If anyone willing to replicate this issue , I can always provide details
of the App or share App code!

Thanks and regards,
Chaiwa.

On Tue, Nov 1, 2016 at 3:55 PM, Aliza Stone astone@dimagi.com wrote:

Hi Chaiwa. One thought is that it’s possible you accidentally changed the
"Multimedia Validation" setting under the “General Settings” dropdown to
"No Validation", which might result in this behavior. You could double
check that first before submitting a bug.

Cheers,
Aliza

On Tue, Nov 1, 2016 at 9:49 AM, William Pride wpride@dimagi.com wrote:

Hi Chaiwa,

Apologies for the issue. Could you please report a bug
https://confluence.dimagi.com/display/commcarepublic/Bug+Reports through
your domain so that we can take a closer look?

Thank you,
Will

On Tue, Nov 1, 2016 at 2:24 AM, Chaiwa Berian chaiwa.berian@gmail.com wrote:

Dear CommCare Users,

For some reason, when I run “Validate Media” CommCare always indicates
that all media is valid even when I know there is missing multimedia! I
usually run “Validate Media” then an option to install from storage shows
up, which enables me to load multimedia from the CommCare.zip file, but
this is no longer working. This issue is only happening with one of the
Apps (CCFLS V2) in our workspace, any other Apps work just fine.

Is there anything I can try to fix this?

Thanks and kind regards,
Chaiwa.


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


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Hi all.

I’m away from the office right now so can’t really look into this until
next week, but this app is built with some pretty tricky multimedia
handling that Farid and I created. It’d be great to still look into the
bug, but I’m wondering if that is what’s causing confusion here. Chaiwa,
is the missing multimedia the stuff in the lessons? Is the same thing
happening in the NV app?

-Jen

··· On Tue, Nov 1, 2016 at 7:49 PM, Aliza Stone wrote:

Hi Chaiwa. In that case you should report a bug through your domain as
Will suggested, and someone will be able to look into it there.

On Tue, Nov 1, 2016 at 3:47 PM, Chaiwa Berian chaiwa.berian@gmail.com wrote:

Hi Aliza,

I set “Multimedia Validation” to “Validate Multimedia” as you suggested,
and what is happens is that upon installation/App Update, CommCare
auto-runs Multimedia Validator and reports as though all media is
installed. In the past, validation would fail and then prompt me to install
from storage which has really worked well for us we are using lots of
images and audios.

If anyone willing to replicate this issue , I can always provide details
of the App or share App code!

Thanks and regards,
Chaiwa.

On Tue, Nov 1, 2016 at 3:55 PM, Aliza Stone astone@dimagi.com wrote:

Hi Chaiwa. One thought is that it’s possible you accidentally changed
the “Multimedia Validation” setting under the “General Settings” dropdown
to “No Validation”, which might result in this behavior. You could double
check that first before submitting a bug.

Cheers,
Aliza

On Tue, Nov 1, 2016 at 9:49 AM, William Pride wpride@dimagi.com wrote:

Hi Chaiwa,

Apologies for the issue. Could you please report a bug
https://confluence.dimagi.com/display/commcarepublic/Bug+Reports through
your domain so that we can take a closer look?

Thank you,
Will

On Tue, Nov 1, 2016 at 2:24 AM, Chaiwa Berian chaiwa.berian@gmail.com wrote:

Dear CommCare Users,

For some reason, when I run “Validate Media” CommCare always indicates
that all media is valid even when I know there is missing multimedia! I
usually run “Validate Media” then an option to install from storage shows
up, which enables me to load multimedia from the CommCare.zip file, but
this is no longer working. This issue is only happening with one of the
Apps (CCFLS V2) in our workspace, any other Apps work just fine.

Is there anything I can try to fix this?

Thanks and kind regards,
Chaiwa.


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


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Jennifer Harlow
Senior Field Manager
Dimagi South Africa
+27 71 220 1705 (SA mobile)
skype: jennifer.w.harlow
http://www.dimagi.com/

Hi Jen,
The problem is not necessarily with “missing multimedia”, the problem is
with the “Multimedia Validation” which reports as though all media is
present. When I open the App, I don’t see images/audios which I would have
installed if “Multimedia Validation” was working! Ideally, and as always
been, when the App is installed without multimedia and “Validate media” is
run, CommCare is supposed to report missing multimedia. Then we would run
"Install multimedia" to update multimedia from CommCare.zip file from phone
storage.

So this has nothing to do with stuff in the lessons(maybe it could be if
you give more info), it is affecting all images and audios(they can’t show
up because there is no way to load them from storage) . This is only
happening with the CCFLS V2 App, but the NV and FS Apps work just as
expected!

Thanks and kind regards,
Chaiwa.

··· On Wed, Nov 2, 2016 at 10:50 AM, Jennifer Harlow wrote:

Hi all.

I’m away from the office right now so can’t really look into this until
next week, but this app is built with some pretty tricky multimedia
handling that Farid and I created. It’d be great to still look into the
bug, but I’m wondering if that is what’s causing confusion here. Chaiwa,
is the missing multimedia the stuff in the lessons? Is the same thing
happening in the NV app?

-Jen

On Tue, Nov 1, 2016 at 7:49 PM, Aliza Stone astone@dimagi.com wrote:

Hi Chaiwa. In that case you should report a bug through your domain as
Will suggested, and someone will be able to look into it there.

On Tue, Nov 1, 2016 at 3:47 PM, Chaiwa Berian chaiwa.berian@gmail.com wrote:

Hi Aliza,

I set “Multimedia Validation” to “Validate Multimedia” as you suggested,
and what is happens is that upon installation/App Update, CommCare
auto-runs Multimedia Validator and reports as though all media is
installed. In the past, validation would fail and then prompt me to install
from storage which has really worked well for us we are using lots of
images and audios.

If anyone willing to replicate this issue , I can always provide details
of the App or share App code!

Thanks and regards,
Chaiwa.

On Tue, Nov 1, 2016 at 3:55 PM, Aliza Stone astone@dimagi.com wrote:

Hi Chaiwa. One thought is that it’s possible you accidentally changed
the “Multimedia Validation” setting under the “General Settings” dropdown
to “No Validation”, which might result in this behavior. You could double
check that first before submitting a bug.

Cheers,
Aliza

On Tue, Nov 1, 2016 at 9:49 AM, William Pride wpride@dimagi.com wrote:

Hi Chaiwa,

Apologies for the issue. Could you please report a bug
https://confluence.dimagi.com/display/commcarepublic/Bug+Reports through
your domain so that we can take a closer look?

Thank you,
Will

On Tue, Nov 1, 2016 at 2:24 AM, Chaiwa Berian <chaiwa.berian@gmail.com wrote:

Dear CommCare Users,

For some reason, when I run “Validate Media” CommCare always
indicates that all media is valid even when I know there is missing
multimedia! I usually run “Validate Media” then an option to install from
storage shows up, which enables me to load multimedia from the CommCare.zip
file, but this is no longer working. This issue is only happening with one
of the Apps (CCFLS V2) in our workspace, any other Apps work just fine.

Is there anything I can try to fix this?

Thanks and kind regards,
Chaiwa.


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it,
send an email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


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Jennifer Harlow
Senior Field Manager
Dimagi South Africa
+27 71 220 1705 (SA mobile)
skype: jennifer.w.harlow
http://www.dimagi.com/


You received this message because you are subscribed to a topic in the
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Hello Chaiwa,

I’m back in the office this week. Has this issue been resolved? Is there
a support ticket (from a bug report)? If yes, please send me the link and
I can try to help.

-Jen

··· On Wed, Nov 2, 2016 at 10:50 AM, Jennifer Harlow wrote:

Hi all.

I’m away from the office right now so can’t really look into this until
next week, but this app is built with some pretty tricky multimedia
handling that Farid and I created. It’d be great to still look into the
bug, but I’m wondering if that is what’s causing confusion here. Chaiwa,
is the missing multimedia the stuff in the lessons? Is the same thing
happening in the NV app?

-Jen

On Tue, Nov 1, 2016 at 7:49 PM, Aliza Stone astone@dimagi.com wrote:

Hi Chaiwa. In that case you should report a bug through your domain as
Will suggested, and someone will be able to look into it there.

On Tue, Nov 1, 2016 at 3:47 PM, Chaiwa Berian chaiwa.berian@gmail.com wrote:

Hi Aliza,

I set “Multimedia Validation” to “Validate Multimedia” as you suggested,
and what is happens is that upon installation/App Update, CommCare
auto-runs Multimedia Validator and reports as though all media is
installed. In the past, validation would fail and then prompt me to install
from storage which has really worked well for us we are using lots of
images and audios.

If anyone willing to replicate this issue , I can always provide details
of the App or share App code!

Thanks and regards,
Chaiwa.

On Tue, Nov 1, 2016 at 3:55 PM, Aliza Stone astone@dimagi.com wrote:

Hi Chaiwa. One thought is that it’s possible you accidentally changed
the “Multimedia Validation” setting under the “General Settings” dropdown
to “No Validation”, which might result in this behavior. You could double
check that first before submitting a bug.

Cheers,
Aliza

On Tue, Nov 1, 2016 at 9:49 AM, William Pride wpride@dimagi.com wrote:

Hi Chaiwa,

Apologies for the issue. Could you please report a bug
https://confluence.dimagi.com/display/commcarepublic/Bug+Reports through
your domain so that we can take a closer look?

Thank you,
Will

On Tue, Nov 1, 2016 at 2:24 AM, Chaiwa Berian <chaiwa.berian@gmail.com wrote:

Dear CommCare Users,

For some reason, when I run “Validate Media” CommCare always
indicates that all media is valid even when I know there is missing
multimedia! I usually run “Validate Media” then an option to install from
storage shows up, which enables me to load multimedia from the CommCare.zip
file, but this is no longer working. This issue is only happening with one
of the Apps (CCFLS V2) in our workspace, any other Apps work just fine.

Is there anything I can try to fix this?

Thanks and kind regards,
Chaiwa.


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it,
send an email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


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Jennifer Harlow
Senior Field Manager
Dimagi South Africa
+27 71 220 1705 (SA mobile)
skype: jennifer.w.harlow
http://www.dimagi.com/


Jennifer Harlow
Senior Field Manager
Dimagi South Africa
+27 71 220 1705 (SA mobile)
skype: jennifer.w.harlow
http://www.dimagi.com/

Hey Jen,

This issue was resolved by Aliza as below:

"Hi Chaiwa! I’m happy to report that I’ve found the cause of your issue,
which is fortunately very small. The problem is that in the “CCFLS Day Step
5” form, if you go to the referral/referral_message question list, and look
at the first label in the list (with question ID “referred” and English
translation “** #form/name should be referred to the clinic for the
following reasons:**”), you will see that there is an English translation
present, but no Chichewa translation. Because Chichewa is the default
language for your app, CommCare requires that you have a Chichewa
translation present if there is an English one. If you add a Chichewa
translation for that label, the issue should be resolved.

I also realize that the way in which this error manifested itself is very
unhelpful. I have made it so that in future versions of CommCare, this
error will be displayed to the user, rather than resulting in a false
success of the validation.

Cheers,

Aliza"

··· On Tue, Nov 8, 2016 at 2:50 PM, Jennifer Harlow wrote:

Hello Chaiwa,

I’m back in the office this week. Has this issue been resolved? Is there
a support ticket (from a bug report)? If yes, please send me the link and
I can try to help.

-Jen

On Wed, Nov 2, 2016 at 10:50 AM, Jennifer Harlow jharlow@dimagi.com wrote:

Hi all.

I’m away from the office right now so can’t really look into this until
next week, but this app is built with some pretty tricky multimedia
handling that Farid and I created. It’d be great to still look into the
bug, but I’m wondering if that is what’s causing confusion here. Chaiwa,
is the missing multimedia the stuff in the lessons? Is the same thing
happening in the NV app?

-Jen

On Tue, Nov 1, 2016 at 7:49 PM, Aliza Stone astone@dimagi.com wrote:

Hi Chaiwa. In that case you should report a bug through your domain as
Will suggested, and someone will be able to look into it there.

On Tue, Nov 1, 2016 at 3:47 PM, Chaiwa Berian chaiwa.berian@gmail.com wrote:

Hi Aliza,

I set “Multimedia Validation” to “Validate Multimedia” as you
suggested, and what is happens is that upon installation/App Update,
CommCare auto-runs Multimedia Validator and reports as though all media is
installed. In the past, validation would fail and then prompt me to install
from storage which has really worked well for us we are using lots of
images and audios.

If anyone willing to replicate this issue , I can always provide
details of the App or share App code!

Thanks and regards,
Chaiwa.

On Tue, Nov 1, 2016 at 3:55 PM, Aliza Stone astone@dimagi.com wrote:

Hi Chaiwa. One thought is that it’s possible you accidentally changed
the “Multimedia Validation” setting under the “General Settings” dropdown
to “No Validation”, which might result in this behavior. You could double
check that first before submitting a bug.

Cheers,
Aliza

On Tue, Nov 1, 2016 at 9:49 AM, William Pride wpride@dimagi.com wrote:

Hi Chaiwa,

Apologies for the issue. Could you please report a bug
https://confluence.dimagi.com/display/commcarepublic/Bug+Reports through
your domain so that we can take a closer look?

Thank you,
Will

On Tue, Nov 1, 2016 at 2:24 AM, Chaiwa Berian < chaiwa.berian@gmail.com> wrote:

Dear CommCare Users,

For some reason, when I run “Validate Media” CommCare always
indicates that all media is valid even when I know there is missing
multimedia! I usually run “Validate Media” then an option to install from
storage shows up, which enables me to load multimedia from the CommCare.zip
file, but this is no longer working. This issue is only happening with one
of the Apps (CCFLS V2) in our workspace, any other Apps work just fine.

Is there anything I can try to fix this?

Thanks and kind regards,
Chaiwa.


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it,
send an email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


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Jennifer Harlow
Senior Field Manager
Dimagi South Africa
+27 71 220 1705 (SA mobile)
skype: jennifer.w.harlow
http://www.dimagi.com/


Jennifer Harlow
Senior Field Manager
Dimagi South Africa
+27 71 220 1705 (SA mobile)
skype: jennifer.w.harlow
http://www.dimagi.com/


You received this message because you are subscribed to a topic in the
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