URGENT Help Needed !Case list disappeared from the phone!

Users
1

Hi:

I have couple of mobile users complaining they lost all case list from
their phone (cases were not closed). Any idea what might be causing this.

2

Hi Bibek,

What do you see exactly : is the cases list suddenly empty or do you see a message like "Storage corrupted" ?

Regards,

··· On Monday 18 May 2015 19:42:31 Bibek Adhikari wrote: > Hi: > > I have couple of mobile users complaining they lost all case list from > their phone (cases were not closed). Any idea what might be causing this. > >

--
Charles Flèche
mHealth Advisor
Télécoms Sans Frontières http://www.tsfi.org
Première Urgence - Aide Médicale Internationale http://www.pu-ami.org

3

Hi Charles:

I see Case List suddenly empty. This happened to couple of my users.

··· On Tuesday, May 19, 2015 at 9:55:10 AM UTC+5:45, Charles Flèche wrote: > > Hi Bibek, > > > > What do you see exactly : is the cases list suddenly empty or do you see a > message like "Storage corrupted" ? > > > > Regards, > > > > > > > > On Monday 18 May 2015 19:42:31 Bibek Adhikari wrote: > > > Hi: > > > > > > I have couple of mobile users complaining they lost all case list from > > > their phone (cases were not closed). Any idea what might be causing > this. > > > > > > > > > > -- > > Charles Flèche > > mHealth Advisor > > Télécoms Sans Frontières http://www.tsfi.org > > Première Urgence - Aide Médicale Internationale http://www.pu-ami.org > > >
4

hi bibek

Hope this will solve your problem.Go to settings on the phone then
apps.Find commcare odk there and clear data.Then re-scan and login .

All your cases will reappear.
best

Tewelde Aregawi

E-Health Specialist

MVP(MDE)

Tigray/Hawzein

Mobile +251933730215
Skype : tewelde.aregawi1
Face Book : tewelde aregawi

Courage, Strength, Determination, Compassion, Loyalty, Selflessness and
Confidence
Call
Send SMS
Add to Skype
You'll need Skype CreditFree via Skype

··· On Mon, May 18, 2015 at 9:13 PM, Bibek Adhikari wrote:

Hi Charles:

I see Case List suddenly empty. This happened to couple of my users.

On Tuesday, May 19, 2015 at 9:55:10 AM UTC+5:45, Charles Flèche wrote:

Hi Bibek,

What do you see exactly : is the cases list suddenly empty or do you see
a message like "Storage corrupted" ?

Regards,

On Monday 18 May 2015 19:42:31 Bibek Adhikari wrote:

Hi:

I have couple of mobile users complaining they lost all case list from

their phone (cases were not closed). Any idea what might be causing
this.

--

Charles Flèche

mHealth Advisor

Télécoms Sans Frontières http://www.tsfi.org

Première Urgence - Aide Médicale Internationale http://www.pu-ami.org

--
You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

5

Thank you Tewelde. I will try and update.

··· On Tuesday, May 19, 2015 at 10:26:02 AM UTC+5:45, teweldino.mvp wrote: > > hi bibek > > Hope this will solve your problem.Go to settings on the phone then > apps.Find commcare odk there and clear data.Then re-scan and login . > > All your cases will reappear. > best > > Tewelde Aregawi > > E-Health Specialist > > MVP(MDE) > > Tigray/Hawzein > > > Mobile +251933730215 > Skype : tewelde.aregawi1 > Face Book : tewelde aregawi > > Courage, Strength, Determination, Compassion, Loyalty, Selflessness and > Confidence > Call > Send SMS > Add to Skype > You'll need Skype CreditFree via Skype > > On Mon, May 18, 2015 at 9:13 PM, Bibek Adhikari <bibeka...@gmail.com > wrote: > >> Hi Charles: >> >> I see Case List suddenly empty. This happened to couple of my users. >> >> >> On Tuesday, May 19, 2015 at 9:55:10 AM UTC+5:45, Charles Flèche wrote: >>> >>> Hi Bibek, >>> >>> >>> >>> What do you see exactly : is the cases list suddenly empty or do you see >>> a message like "Storage corrupted" ? >>> >>> >>> >>> Regards, >>> >>> >>> >>> >>> >>> >>> >>> On Monday 18 May 2015 19:42:31 Bibek Adhikari wrote: >>> >>> > Hi: >>> >>> > >>> >>> > I have couple of mobile users complaining they lost all case list from >>> >>> > their phone (cases were not closed). Any idea what might be causing >>> this. >>> >>> > >>> >>> > >>> >>> >>> >>> -- >>> >>> Charles Flèche >>> >>> mHealth Advisor >>> >>> Télécoms Sans Frontières http://www.tsfi.org >>> >>> Première Urgence - Aide Médicale Internationale http://www.pu-ami.org >>> >>> >>> >> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/d/optout. >> > >
6

That was actually the next step I would have suggested, but make sure you try to sync before to give your forms a chance to be sent to CommCareHQ servers.

··· On Monday 18 May 2015 21:55:44 Bibek Adhikari wrote: > Thank you Tewelde. I will try and update. > > On Tuesday, May 19, 2015 at 10:26:02 AM UTC+5:45, teweldino.mvp wrote: > > > > hi bibek > > > > Hope this will solve your problem.Go to settings on the phone then > > apps.Find commcare odk there and clear data.Then re-scan and login . > > > > All your cases will reappear. > > best > > > > Tewelde Aregawi > > > > E-Health Specialist > > > > MVP(MDE) > > > > Tigray/Hawzein > > > > > > Mobile +251933730215 > > Skype : tewelde.aregawi1 > > Face Book : tewelde aregawi > > > > Courage, Strength, Determination, Compassion, Loyalty, Selflessness and > > Confidence > > Call > > Send SMS > > Add to Skype > > You'll need Skype CreditFree via Skype > > > > On Mon, May 18, 2015 at 9:13 PM, Bibek Adhikari <bibeka...@gmail.com > wrote: > > > >> Hi Charles: > >> > >> I see Case List suddenly empty. This happened to couple of my users. > >> > >> > >> On Tuesday, May 19, 2015 at 9:55:10 AM UTC+5:45, Charles Flèche wrote: > >>> > >>> Hi Bibek, > >>> > >>> > >>> > >>> What do you see exactly : is the cases list suddenly empty or do you see > >>> a message like "Storage corrupted" ? > >>> > >>> > >>> > >>> Regards, > >>> > >>> > >>> > >>> > >>> > >>> > >>> > >>> On Monday 18 May 2015 19:42:31 Bibek Adhikari wrote: > >>> > >>> > Hi: > >>> > >>> > > >>> > >>> > I have couple of mobile users complaining they lost all case list from > >>> > >>> > their phone (cases were not closed). Any idea what might be causing > >>> this. > >>> > >>> > > >>> > >>> > > >>> > >>> > >>> > >>> > >>> Charles Flèche > >>> > >>> mHealth Advisor > >>> > >>> Télécoms Sans Frontières http://www.tsfi.org > >>> > >>> Première Urgence - Aide Médicale Internationale http://www.pu-ami.org > >>> > >>> > >>> > >> You received this message because you are subscribed to the Google Groups > >> "commcare-users" group. > >> To unsubscribe from this group and stop receiving emails from it, send an > >> email to commcare-user...@googlegroups.com . > >> For more options, visit https://groups.google.com/d/optout. > >> > > > >

--
Charles Flèche
mHealth Advisor
Télécoms Sans Frontières http://www.tsfi.org
Première Urgence - Aide Médicale Internationale http://www.pu-ami.org

7

Thanx guys. I will try and update you guys.

··· On Tuesday, May 19, 2015 at 10:44:35 AM UTC+5:45, Charles Flèche wrote: > > That was actually the next step I would have suggested, but make sure > you try to sync before to give your forms a chance to be sent to CommCareHQ > servers. > > > > > > > > On Monday 18 May 2015 21:55:44 Bibek Adhikari wrote: > > > Thank you Tewelde. I will try and update. > > > > > > On Tuesday, May 19, 2015 at 10:26:02 AM UTC+5:45, teweldino.mvp wrote: > > > > > > > > hi bibek > > > > > > > > Hope this will solve your problem.Go to settings on the phone then > > > > apps.Find commcare odk there and clear data.Then re-scan and login . > > > > > > > > All your cases will reappear. > > > > best > > > > > > > > Tewelde Aregawi > > > > > > > > E-Health Specialist > > > > > > > > MVP(MDE) > > > > > > > > Tigray/Hawzein > > > > > > > > > > > > Mobile +251933730215 > > > > Skype : tewelde.aregawi1 > > > > Face Book : tewelde aregawi > > > > > > > > Courage, Strength, Determination, Compassion, Loyalty, Selflessness > and > > > > Confidence > > > > Call > > > > Send SMS > > > > Add to Skype > > > > You'll need Skype CreditFree via Skype > > > > > > > > On Mon, May 18, 2015 at 9:13 PM, Bibek Adhikari <bibeka...@gmail.com > wrote: > > > > > > > >> Hi Charles: > > > >> > > > >> I see Case List suddenly empty. This happened to couple of my users. > > > >> > > > >> > > > >> On Tuesday, May 19, 2015 at 9:55:10 AM UTC+5:45, Charles Flèche wrote: > > > >>> > > > >>> Hi Bibek, > > > >>> > > > >>> > > > >>> > > > >>> What do you see exactly : is the cases list suddenly empty or do you > see > > > >>> a message like "Storage corrupted" ? > > > >>> > > > >>> > > > >>> > > > >>> Regards, > > > >>> > > > >>> > > > >>> > > > >>> > > > >>> > > > >>> > > > >>> > > > >>> On Monday 18 May 2015 19:42:31 Bibek Adhikari wrote: > > > >>> > > > >>> > Hi: > > > >>> > > > >>> > > > > >>> > > > >>> > I have couple of mobile users complaining they lost all case list > from > > > >>> > > > >>> > their phone (cases were not closed). Any idea what might be > causing > > > >>> this. > > > >>> > > > >>> > > > > >>> > > > >>> > > > > >>> > > > >>> > > > >>> > > > >>> > > > >>> Charles Flèche > > > >>> > > > >>> mHealth Advisor > > > >>> > > > >>> Télécoms Sans Frontières http://www.tsfi.org > > > >>> > > > >>> Première Urgence - Aide Médicale Internationale > http://www.pu-ami.org > > > >>> > > > >>> > > > >>> > > > >> You received this message because you are subscribed to the Google > Groups > > > >> "commcare-users" group. > > > >> To unsubscribe from this group and stop receiving emails from it, > send an > > > >> email to commcare-user...@googlegroups.com . > > > >> For more options, visit https://groups.google.com/d/optout. > > > >> > > > > > > > > > > > > -- > > Charles Flèche > > mHealth Advisor > > Télécoms Sans Frontières http://www.tsfi.org > > Première Urgence - Aide Médicale Internationale http://www.pu-ami.org > > >
8

Bibek,

Also: Please make sure that your version of CommCare Android is fully up to
date (CommCare 2.20.0 is the latest release). If you update to the latest
version, re-syncing after login may fix the affected case lists.

-Clayton

··· On Tue, May 19, 2015 at 5:03 AM, Bibek Adhikari wrote:

Thanx guys. I will try and update you guys.

On Tuesday, May 19, 2015 at 10:44:35 AM UTC+5:45, Charles Flèche wrote:

That was actually the next step I would have suggested, but make sure
you try to sync before to give your forms a chance to be sent to CommCareHQ
servers.

On Monday 18 May 2015 21:55:44 Bibek Adhikari wrote:

Thank you Tewelde. I will try and update.

On Tuesday, May 19, 2015 at 10:26:02 AM UTC+5:45, teweldino.mvp wrote:

hi bibek

Hope this will solve your problem.Go to settings on the phone then

apps.Find commcare odk there and clear data.Then re-scan and login .

All your cases will reappear.

best

Tewelde Aregawi

E-Health Specialist

MVP(MDE)

Tigray/Hawzein

Mobile +251933730215

Skype : tewelde.aregawi1

Face Book : tewelde aregawi

Courage, Strength, Determination, Compassion, Loyalty, Selflessness
and

Confidence

Call

Send SMS

Add to Skype

You'll need Skype CreditFree via Skype

On Mon, May 18, 2015 at 9:13 PM, Bibek Adhikari <bibeka...@gmail.com <javascript:>> wrote:

Hi Charles:

I see Case List suddenly empty. This happened to couple of my users.

On Tuesday, May 19, 2015 at 9:55:10 AM UTC+5:45, Charles Flèche wrote:

Hi Bibek,

What do you see exactly : is the cases list suddenly empty or do
you see

a message like "Storage corrupted" ?

Regards,

On Monday 18 May 2015 19:42:31 Bibek Adhikari wrote:

Hi:

I have couple of mobile users complaining they lost all case list
from

their phone (cases were not closed). Any idea what might be
causing

this.

Charles Flèche

mHealth Advisor

Télécoms Sans Frontières http://www.tsfi.org

Première Urgence - Aide Médicale Internationale
http://www.pu-ami.org

You received this message because you are subscribed to the Google
Groups

"commcare-users" group.

To unsubscribe from this group and stop receiving emails from it,
send an

email to commcare-user...@googlegroups.com <javascript:>.

For more options, visit https://groups.google.com/d/optout.

--

Charles Flèche

mHealth Advisor

Télécoms Sans Frontières http://www.tsfi.org

Première Urgence - Aide Médicale Internationale http://www.pu-ami.org

--
You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

9

Clearing Data worked. Thank you guys for your help, appreciate it.

··· On Tuesday, May 19, 2015 at 4:08:00 PM UTC+5:45, Clayton Sims wrote: > > Bibek, > > Also: Please make sure that your version of CommCare Android is fully up > to date (CommCare 2.20.0 is the latest release). If you update to the > latest version, re-syncing after login may fix the affected case lists. > > -Clayton > > On Tue, May 19, 2015 at 5:03 AM, Bibek Adhikari <bibeka...@gmail.com > wrote: > >> Thanx guys. I will try and update you guys. >> >> >> On Tuesday, May 19, 2015 at 10:44:35 AM UTC+5:45, Charles Flèche wrote: >>> >>> That was actually the next step I would have suggested, but make sure >>> you try to sync before to give your forms a chance to be sent to CommCareHQ >>> servers. >>> >>> >>> >>> >>> >>> >>> >>> On Monday 18 May 2015 21:55:44 Bibek Adhikari wrote: >>> >>> > Thank you Tewelde. I will try and update. >>> >>> > >>> >>> > On Tuesday, May 19, 2015 at 10:26:02 AM UTC+5:45, teweldino.mvp wrote: >>> >>> > > >>> >>> > > hi bibek >>> >>> > > >>> >>> > > Hope this will solve your problem.Go to settings on the phone then >>> >>> > > apps.Find commcare odk there and clear data.Then re-scan and login . >>> >>> > > >>> >>> > > All your cases will reappear. >>> >>> > > best >>> >>> > > >>> >>> > > Tewelde Aregawi >>> >>> > > >>> >>> > > E-Health Specialist >>> >>> > > >>> >>> > > MVP(MDE) >>> >>> > > >>> >>> > > Tigray/Hawzein >>> >>> > > >>> >>> > > >>> >>> > > Mobile +251933730215 >>> >>> > > Skype : tewelde.aregawi1 >>> >>> > > Face Book : tewelde aregawi >>> >>> > > >>> >>> > > Courage, Strength, Determination, Compassion, Loyalty, Selflessness >>> and >>> >>> > > Confidence >>> >>> > > Call >>> >>> > > Send SMS >>> >>> > > Add to Skype >>> >>> > > You'll need Skype CreditFree via Skype >>> >>> > > >>> >>> > > On Mon, May 18, 2015 at 9:13 PM, Bibek Adhikari <bibeka...@gmail.com > wrote: >>> >>> > > >>> >>> > >> Hi Charles: >>> >>> > >> >>> >>> > >> I see Case List suddenly empty. This happened to couple of my >>> users. >>> >>> > >> >>> >>> > >> >>> >>> > >> On Tuesday, May 19, 2015 at 9:55:10 AM UTC+5:45, Charles Flèche wrote: >>> >>> > >>> >>> >>> > >>> Hi Bibek, >>> >>> > >>> >>> >>> > >>> >>> >>> > >>> >>> >>> > >>> What do you see exactly : is the cases list suddenly empty or do >>> you see >>> >>> > >>> a message like "Storage corrupted" ? >>> >>> > >>> >>> >>> > >>> >>> >>> > >>> >>> >>> > >>> Regards, >>> >>> > >>> >>> >>> > >>> >>> >>> > >>> >>> >>> > >>> >>> >>> > >>> >>> >>> > >>> >>> >>> > >>> >>> >>> > >>> On Monday 18 May 2015 19:42:31 Bibek Adhikari wrote: >>> >>> > >>> >>> >>> > >>> > Hi: >>> >>> > >>> >>> >>> > >>> > >>> >>> > >>> >>> >>> > >>> > I have couple of mobile users complaining they lost all case >>> list from >>> >>> > >>> >>> >>> > >>> > their phone (cases were not closed). Any idea what might be >>> causing >>> >>> > >>> this. >>> >>> > >>> >>> >>> > >>> > >>> >>> > >>> >>> >>> > >>> > >>> >>> > >>> >>> >>> > >>> >>> >>> > >>> >>> >>> > >>> >>> >>> > >>> Charles Flèche >>> >>> > >>> >>> >>> > >>> mHealth Advisor >>> >>> > >>> >>> >>> > >>> Télécoms Sans Frontières http://www.tsfi.org >>> >>> > >>> >>> >>> > >>> Première Urgence - Aide Médicale Internationale >>> http://www.pu-ami.org >>> >>> > >>> >>> >>> > >>> >>> >>> > >>> >>> >>> > >> You received this message because you are subscribed to the Google >>> Groups >>> >>> > >> "commcare-users" group. >>> >>> > >> To unsubscribe from this group and stop receiving emails from it, >>> send an >>> >>> > >> email to commcare-user...@googlegroups.com . >>> >>> > >> For more options, visit https://groups.google.com/d/optout. >>> >>> > >> >>> >>> > > >>> >>> > > >>> >>> >>> >>> -- >>> >>> Charles Flèche >>> >>> mHealth Advisor >>> >>> Télécoms Sans Frontières http://www.tsfi.org >>> >>> Première Urgence - Aide Médicale Internationale http://www.pu-ami.org >>> >>> >>> >> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/d/optout. >> > >
10

Hi,

I'm hoping to revive this thread - the same has recently happened with my
users. We have tried clearing data, uninstalling and reinstalling, and
syncing but the cases still do not appear. The list does, but it is empty.
We do not get a "Storage Corrupted" message.

Thanks!
Lauren

··· On Friday, May 22, 2015 at 12:36:42 AM UTC-4, Bibek Adhikari wrote: > > Clearing Data worked. Thank you guys for your help, appreciate it. > > On Tuesday, May 19, 2015 at 4:08:00 PM UTC+5:45, Clayton Sims wrote: >> >> Bibek, >> >> Also: Please make sure that your version of CommCare Android is fully up >> to date (CommCare 2.20.0 is the latest release). If you update to the >> latest version, re-syncing after login may fix the affected case lists. >> >> -Clayton >> >> On Tue, May 19, 2015 at 5:03 AM, Bibek Adhikari wrote: >> >>> Thanx guys. I will try and update you guys. >>> >>> >>> On Tuesday, May 19, 2015 at 10:44:35 AM UTC+5:45, Charles Flèche wrote: >>>> >>>> That was actually the next step I would have suggested, but make sure >>>> you try to sync before to give your forms a chance to be sent to CommCareHQ >>>> servers. >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> On Monday 18 May 2015 21:55:44 Bibek Adhikari wrote: >>>> >>>> > Thank you Tewelde. I will try and update. >>>> >>>> > >>>> >>>> > On Tuesday, May 19, 2015 at 10:26:02 AM UTC+5:45, teweldino.mvp wrote: >>>> >>>> > > >>>> >>>> > > hi bibek >>>> >>>> > > >>>> >>>> > > Hope this will solve your problem.Go to settings on the phone then >>>> >>>> > > apps.Find commcare odk there and clear data.Then re-scan and login . >>>> >>>> > > >>>> >>>> > > All your cases will reappear. >>>> >>>> > > best >>>> >>>> > > >>>> >>>> > > Tewelde Aregawi >>>> >>>> > > >>>> >>>> > > E-Health Specialist >>>> >>>> > > >>>> >>>> > > MVP(MDE) >>>> >>>> > > >>>> >>>> > > Tigray/Hawzein >>>> >>>> > > >>>> >>>> > > >>>> >>>> > > Mobile +251933730215 >>>> >>>> > > Skype : tewelde.aregawi1 >>>> >>>> > > Face Book : tewelde aregawi >>>> >>>> > > >>>> >>>> > > Courage, Strength, Determination, Compassion, Loyalty, Selflessness >>>> and >>>> >>>> > > Confidence >>>> >>>> > > Call >>>> >>>> > > Send SMS >>>> >>>> > > Add to Skype >>>> >>>> > > You'll need Skype CreditFree via Skype >>>> >>>> > > >>>> >>>> > > On Mon, May 18, 2015 at 9:13 PM, Bibek Adhikari < bibeka...@gmail.com > wrote: >>>> >>>> > > >>>> >>>> > >> Hi Charles: >>>> >>>> > >> >>>> >>>> > >> I see Case List suddenly empty. This happened to couple of my >>>> users. >>>> >>>> > >> >>>> >>>> > >> >>>> >>>> > >> On Tuesday, May 19, 2015 at 9:55:10 AM UTC+5:45, Charles Flèche wrote: >>>> >>>> > >>> >>>> >>>> > >>> Hi Bibek, >>>> >>>> > >>> >>>> >>>> > >>> >>>> >>>> > >>> >>>> >>>> > >>> What do you see exactly : is the cases list suddenly empty or do >>>> you see >>>> >>>> > >>> a message like "Storage corrupted" ? >>>> >>>> > >>> >>>> >>>> > >>> >>>> >>>> > >>> >>>> >>>> > >>> Regards, >>>> >>>> > >>> >>>> >>>> > >>> >>>> >>>> > >>> >>>> >>>> > >>> >>>> >>>> > >>> >>>> >>>> > >>> >>>> >>>> > >>> >>>> >>>> > >>> On Monday 18 May 2015 19:42:31 Bibek Adhikari wrote: >>>> >>>> > >>> >>>> >>>> > >>> > Hi: >>>> >>>> > >>> >>>> >>>> > >>> > >>>> >>>> > >>> >>>> >>>> > >>> > I have couple of mobile users complaining they lost all case >>>> list from >>>> >>>> > >>> >>>> >>>> > >>> > their phone (cases were not closed). Any idea what might be >>>> causing >>>> >>>> > >>> this. >>>> >>>> > >>> >>>> >>>> > >>> > >>>> >>>> > >>> >>>> >>>> > >>> > >>>> >>>> > >>> >>>> >>>> > >>> >>>> >>>> > >>> >>>> >>>> > >>> >>>> >>>> > >>> Charles Flèche >>>> >>>> > >>> >>>> >>>> > >>> mHealth Advisor >>>> >>>> > >>> >>>> >>>> > >>> Télécoms Sans Frontières http://www.tsfi.org >>>> >>>> > >>> >>>> >>>> > >>> Première Urgence - Aide Médicale Internationale >>>> http://www.pu-ami.org >>>> >>>> > >>> >>>> >>>> > >>> >>>> >>>> > >>> >>>> >>>> > >> You received this message because you are subscribed to the Google >>>> Groups >>>> >>>> > >> "commcare-users" group. >>>> >>>> > >> To unsubscribe from this group and stop receiving emails from it, >>>> send an >>>> >>>> > >> email to commcare-user...@googlegroups.com . >>>> >>>> > >> For more options, visit https://groups.google.com/d/optout. >>>> >>>> > >> >>>> >>>> > > >>>> >>>> > > >>>> >>>> >>>> >>>> -- >>>> >>>> Charles Flèche >>>> >>>> mHealth Advisor >>>> >>>> Télécoms Sans Frontières http://www.tsfi.org >>>> >>>> Première Urgence - Aide Médicale Internationale http://www.pu-ami.org >>>> >>>> >>>> >>> -- >>> You received this message because you are subscribed to the Google >>> Groups "commcare-users" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an email to commcare-user...@googlegroups.com. >>> For more options, visit https://groups.google.com/d/optout. >>> >> >>
11

Hi Lauren,

Probably obvious, but you're sure the user you are logging in with owns the
cases?

If you believe this to be a bug in CommCare please go ahead and use the
"report an issue" function to have someone on our team look.

Cory

··· On Thu, Aug 4, 2016 at 5:23 PM, lauren wall wrote:

Hi,

I'm hoping to revive this thread - the same has recently happened with my
users. We have tried clearing data, uninstalling and reinstalling, and
syncing but the cases still do not appear. The list does, but it is
empty. We do not get a "Storage Corrupted" message.

Thanks!
Lauren

On Friday, May 22, 2015 at 12:36:42 AM UTC-4, Bibek Adhikari wrote:

Clearing Data worked. Thank you guys for your help, appreciate it.

On Tuesday, May 19, 2015 at 4:08:00 PM UTC+5:45, Clayton Sims wrote:

Bibek,

Also: Please make sure that your version of CommCare Android is fully up
to date (CommCare 2.20.0 is the latest release). If you update to the
latest version, re-syncing after login may fix the affected case lists.

-Clayton

On Tue, May 19, 2015 at 5:03 AM, Bibek Adhikari bibeka...@gmail.com wrote:

Thanx guys. I will try and update you guys.

On Tuesday, May 19, 2015 at 10:44:35 AM UTC+5:45, Charles Flèche wrote:

That was actually the next step I would have suggested, but make sure
you try to sync before to give your forms a chance to be sent to CommCareHQ
servers.

On Monday 18 May 2015 21:55:44 Bibek Adhikari wrote:

Thank you Tewelde. I will try and update.

On Tuesday, May 19, 2015 at 10:26:02 AM UTC+5:45, teweldino.mvp wrote:

hi bibek

Hope this will solve your problem.Go to settings on the phone then

apps.Find commcare odk there and clear data.Then re-scan and login
.

All your cases will reappear.

best

Tewelde Aregawi

E-Health Specialist

MVP(MDE)

Tigray/Hawzein

Mobile +251933730215

Skype : tewelde.aregawi1

Face Book : tewelde aregawi

Courage, Strength, Determination, Compassion, Loyalty,
Selflessness and

Confidence

Call

Send SMS

Add to Skype

You'll need Skype CreditFree via Skype

On Mon, May 18, 2015 at 9:13 PM, Bibek Adhikari < bibeka...@gmail.com <javascript:>> wrote:

Hi Charles:

I see Case List suddenly empty. This happened to couple of my
users.

On Tuesday, May 19, 2015 at 9:55:10 AM UTC+5:45, Charles Flèche wrote:

Hi Bibek,

What do you see exactly : is the cases list suddenly empty or do
you see

a message like "Storage corrupted" ?

Regards,

On Monday 18 May 2015 19:42:31 Bibek Adhikari wrote:

Hi:

I have couple of mobile users complaining they lost all case
list from

their phone (cases were not closed). Any idea what might be
causing

this.

Charles Flèche

mHealth Advisor

Télécoms Sans Frontières http://www.tsfi.org

Première Urgence - Aide Médicale Internationale
http://www.pu-ami.org

You received this message because you are subscribed to the
Google Groups

"commcare-users" group.

To unsubscribe from this group and stop receiving emails from it,
send an

email to commcare-user...@googlegroups.com <javascript:>.

For more options, visit https://groups.google.com/d/optout.

--

Charles Flèche

mHealth Advisor

Télécoms Sans Frontières http://www.tsfi.org

Première Urgence - Aide Médicale Internationale http://www.pu-ami.org

--
You received this message because you are subscribed to the Google
Groups "commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-user...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

--
You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.