Updated Cases

Users
1

Hello,

I recently exported my existing cases, edited them by adding a new column
for a new case property, then re-imported my cases. My upload was
successful and when I export the cases, everything looks normal. When I try
to open one of the follow-up forms on the tablet, though, the case list is
empty. I can't seem to find the reason for this. Any help would be
appreciated!

Thanks,
Leah

2

Leah,

Check that your caseid is still in alignment with the child case
indicies.column. if you reimported with a new column the caseid may have
been updated

but the child case may still have the old caseid referenced.

··· On Tuesday, February 14, 2017 at 8:56:13 PM UTC-7, leb...@mail.harvard.edu wrote: > > Hello, > > I recently exported my existing cases, edited them by adding a new column > for a new case property, then re-imported my cases. My upload was > successful and when I export the cases, everything looks normal. When I try > to open one of the follow-up forms on the tablet, though, the case list is > empty. I can't seem to find the reason for this. Any help would be > appreciated! > > Thanks, > Leah >
3

Hi, how would I go about checking and fixing this, if it is the issue?

··· On Wed, Feb 15, 2017 at 10:02 PM, John Harper < john.harper@grableservices.com> wrote:

Leah,

Check that your caseid is still in alignment with the child case
indicies.column. if you reimported with a new column the caseid may have
been updated

but the child case may still have the old caseid referenced.

On Tuesday, February 14, 2017 at 8:56:13 PM UTC-7, leb...@mail.harvard.edu wrote:

Hello,

I recently exported my existing cases, edited them by adding a new column
for a new case property, then re-imported my cases. My upload was
successful and when I export the cases, everything looks normal. When I try
to open one of the follow-up forms on the tablet, though, the case list is
empty. I can't seem to find the reason for this. Any help would be
appreciated!

Thanks,
Leah

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