[UPDATE] Re: CommCareHQ scheduled maintenance

Hi everyone,

Just to update you, we have seen an intermittent problem with form
submissions since the maintenance. No data is being lost, but not all forms
are being correctly processed. It looks like unprocessed forms may queue up
on the phones and won’t show up in reports until we are able to resolve
this. We are working closely with our database provider to resolve what
looks to be an issue on their end, and will update as soon as we have more
info. At the same time we are looking into rolling back the changes that
were made as a short term workaround. However we don’t yet know when this
will be fully resolved. However, just to reiterate, all data coming in is
safe and will be reprocessed correctly once we are able to address these
issues.

To our knowledge everything else on the site is functioning ok.

thanks for your patience,
HQ team

··· On Fri, Mar 8, 2013 at 7:07 PM, Cory Zue wrote:

Hi everyone,

Everything is complete and CommCareHQ should be back online. We’ll be
monitoring things closely for the rest of the evening in case there are any
problems.

Cory

On Fri, Mar 8, 2013 at 4:55 PM, Cory Zue czue@dimagi.com wrote:

Hi all,

Just a reminder that we will be performing scheduled maintenance on
CommCare HQ about one hour from now. We are hoping the downtime will be
less than an hour, but it could take up to three hours.

thanks,
Cory

On Wed, Mar 6, 2013 at 2:18 PM, Amelia Sagoff asagoff@dimagi.com wrote:

Dear CommCare Users,

We plan to do some scheduled maintenance on this Friday, March 8 at
11:00 pm GMT.

We expect CommCareHQ will be down for a few hours, and we hope to see
improved performance when it comes back up!

Here is the scheduled maintenance time in some other timezones:

EST: 6:00 pm
IST: 4:30 am
EAT: 2:00 am

Thanks,
Amelia


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Hi all,

Another update. We’ve found and fixed the source of the submission errors.
New submissions should now be coming in fine. Data that was affected in the
last 24 hours still needs to be migrated on our end and we’re working on a
script to do that. We’ll let you know when everything is back to normal.

Hi everyone,

Just to update you, we have seen an intermittent problem with form
submissions since the maintenance. No data is being lost, but not all forms
are being correctly processed. It looks like unprocessed forms may queue up
on the phones and won’t show up in reports until we are able to resolve
this. We are working closely with our database provider to resolve what
looks to be an issue on their end, and will update as soon as we have more
info. At the same time we are looking into rolling back the changes that
were made as a short term workaround. However we don’t yet know when this
will be fully resolved. However, just to reiterate, all data coming in is
safe and will be reprocessed correctly once we are able to address these
issues.

To our knowledge everything else on the site is functioning ok.

thanks for your patience,
HQ team

··· On Fri, Mar 8, 2013 at 7:07 PM, Cory Zue wrote:

Hi everyone,

Everything is complete and CommCareHQ should be back online. We’ll be
monitoring things closely for the rest of the evening in case there are any
problems.

Cory

On Fri, Mar 8, 2013 at 4:55 PM, Cory Zue czue@dimagi.com wrote:

Hi all,

Just a reminder that we will be performing scheduled maintenance on
CommCare HQ about one hour from now. We are hoping the downtime will be
less than an hour, but it could take up to three hours.

thanks,
Cory

On Wed, Mar 6, 2013 at 2:18 PM, Amelia Sagoff asagoff@dimagi.com wrote:

Dear CommCare Users,

We plan to do some scheduled maintenance on this Friday, March 8 at
11:00 pm GMT.

We expect CommCareHQ will be down for a few hours, and we hope to see
improved performance when it comes back up!

Here is the scheduled maintenance time in some other timezones:

EST: 6:00 pm
IST: 4:30 am
EAT: 2:00 am

Thanks,
Amelia


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/groups/opt_out.