Update crashing commcare on certain types of phones

Users
1

I've been working on my application and have been updating my personal
phone to test changes. Everything works on my phone (Tecno M3S) and I'm
able to update with no problems. However, when I update on our enumerators
phones (Samsung Galaxy Trend Lite S7392), the app crashes as soon as we
open up a form. My phone is always connected to the network and has
automatic updates, while the others are not. I'm wondering if this might be
part of the issue. Any quick help would be appreciated since right now we
are using an old version! Thanks!

2

Hi Alicea,

Thanks for reaching out about this. This is a known issue that we are
urgently working to fix. We will update you as soon as we release a fix
that solves this issue.

Thanks,

··· -- Nate Haduch

Technical Support Analyst
Dimagi, Inc | 585 Massachusetts Ave | Suite 3 | Cambridge, MA 02139
web: http://www.dimagi.com/

On Mon, Mar 16, 2015 at 10:06 AM, alicea@aquaya.org wrote:

I've been working on my application and have been updating my personal
phone to test changes. Everything works on my phone (Tecno M3S) and I'm
able to update with no problems. However, when I update on our enumerators
phones (Samsung Galaxy Trend Lite S7392), the app crashes as soon as we
open up a form. My phone is always connected to the network and has
automatic updates, while the others are not. I'm wondering if this might be
part of the issue. Any quick help would be appreciated since right now we
are using an old version! Thanks!

--
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http://www.dimagi.com/

3

Thanks Nate! I really hate to bother but it's been tough that nothing seems
to be working. I appreciate the work you do!

Alicea

··· On Mon, Mar 16, 2015 at 5:29 PM, Nate Haduch wrote:

Hi Alicea,

Thanks for reaching out about this. This is a known issue that we are
urgently working to fix. We will update you as soon as we release a fix
that solves this issue.

Thanks,

--
Nate Haduch

Technical Support Analyst
Dimagi, Inc | 585 Massachusetts Ave | Suite 3 | Cambridge, MA 02139
web: http://www.dimagi.com/

On Mon, Mar 16, 2015 at 10:06 AM, alicea@aquaya.org wrote:

I've been working on my application and have been updating my personal
phone to test changes. Everything works on my phone (Tecno M3S) and I'm
able to update with no problems. However, when I update on our enumerators
phones (Samsung Galaxy Trend Lite S7392), the app crashes as soon as we
open up a form. My phone is always connected to the network and has
automatic updates, while the others are not. I'm wondering if this might be
part of the issue. Any quick help would be appreciated since right now we
are using an old version! Thanks!

--
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http://www.dimagi.com/

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Alicea Cock-Esteb
Program Associate
Aquaya Institute
PO Box 21862 - 00505
Nairobi, KENYA
Mobile: (+254) 716.726.723
Office: (+254) 701.178.714
Email: alicea@aquaya.org
Skype: Aquaya_Alicea

4

Alicea,

Apologies for the issues you are experiencing.

We've pushed a hotfix which should fix any affected devices and it should
be public on the Google Play store in a number of hours. If you need to
apply the fix for your devices immediately, the .apk file for installing or
upgrading to the newest version of the application is available at our
build server (commcare-odk.apk):

http://jenkins.dimagi.com/job/commcare-odk-2.19/350847/

(Note: Installing this version raw from the .apk file won't affect future
updates. You'll still receive updates from the Play Store as usual).

-Clayton

··· On Mon, Mar 16, 2015 at 10:43 AM, 'Alicea Cock-Esteb' via commcare-users < commcare-users@googlegroups.com> wrote:

Thanks Nate! I really hate to bother but it's been tough that nothing
seems to be working. I appreciate the work you do!

Alicea

On Mon, Mar 16, 2015 at 5:29 PM, Nate Haduch nhaduch@dimagi.com wrote:

Hi Alicea,

Thanks for reaching out about this. This is a known issue that we are
urgently working to fix. We will update you as soon as we release a fix
that solves this issue.

Thanks,

--
Nate Haduch

Technical Support Analyst
Dimagi, Inc | 585 Massachusetts Ave | Suite 3 | Cambridge, MA 02139
web: http://www.dimagi.com/

On Mon, Mar 16, 2015 at 10:06 AM, alicea@aquaya.org wrote:

I've been working on my application and have been updating my personal
phone to test changes. Everything works on my phone (Tecno M3S) and I'm
able to update with no problems. However, when I update on our enumerators
phones (Samsung Galaxy Trend Lite S7392), the app crashes as soon as we
open up a form. My phone is always connected to the network and has
automatic updates, while the others are not. I'm wondering if this might be
part of the issue. Any quick help would be appreciated since right now we
are using an old version! Thanks!

--
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http://www.dimagi.com/

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--
Alicea Cock-Esteb
Program Associate
Aquaya Institute
PO Box 21862 - 00505
Nairobi, KENYA
Mobile: (+254) 716.726.723
Office: (+254) 701.178.714
Email: alicea@aquaya.org
Skype: Aquaya_Alicea

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5

Hello Clayton,

Unfortunately my internet connection wasn't quite good enough to download
the apk files. Please let me know when the update is available in the
Google Play store and how I find it. I'd like to be able to update my
enumerators' phones in the morning.

Thanks,
Alicea

··· On Mon, Mar 16, 2015 at 6:06 PM, Clayton Sims wrote:

Alicea,

Apologies for the issues you are experiencing.

We've pushed a hotfix which should fix any affected devices and it should
be public on the Google Play store in a number of hours. If you need to
apply the fix for your devices immediately, the .apk file for installing or
upgrading to the newest version of the application is available at our
build server (commcare-odk.apk):

http://jenkins.dimagi.com/job/commcare-odk-2.19/350847/

(Note: Installing this version raw from the .apk file won't affect future
updates. You'll still receive updates from the Play Store as usual).

-Clayton

On Mon, Mar 16, 2015 at 10:43 AM, 'Alicea Cock-Esteb' via commcare-users < commcare-users@googlegroups.com> wrote:

Thanks Nate! I really hate to bother but it's been tough that nothing
seems to be working. I appreciate the work you do!

Alicea

On Mon, Mar 16, 2015 at 5:29 PM, Nate Haduch nhaduch@dimagi.com wrote:

Hi Alicea,

Thanks for reaching out about this. This is a known issue that we are
urgently working to fix. We will update you as soon as we release a fix
that solves this issue.

Thanks,

--
Nate Haduch

Technical Support Analyst
Dimagi, Inc | 585 Massachusetts Ave | Suite 3 | Cambridge, MA 02139
web: http://www.dimagi.com/

On Mon, Mar 16, 2015 at 10:06 AM, alicea@aquaya.org wrote:

I've been working on my application and have been updating my personal
phone to test changes. Everything works on my phone (Tecno M3S) and I'm
able to update with no problems. However, when I update on our enumerators
phones (Samsung Galaxy Trend Lite S7392), the app crashes as soon as we
open up a form. My phone is always connected to the network and has
automatic updates, while the others are not. I'm wondering if this might be
part of the issue. Any quick help would be appreciated since right now we
are using an old version! Thanks!

--
You received this message because you are subscribed to the Google
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To unsubscribe from this group and stop receiving emails from it, send
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http://www.dimagi.com/

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--
Alicea Cock-Esteb
Program Associate
Aquaya Institute
PO Box 21862 - 00505
Nairobi, KENYA
Mobile: (+254) 716.726.723
Office: (+254) 701.178.714
Email: alicea@aquaya.org
Skype: Aquaya_Alicea

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--
Alicea Cock-Esteb
Program Associate
Aquaya Institute
PO Box 21862 - 00505
Nairobi, KENYA
Mobile: (+254) 716.726.723
Office: (+254) 701.178.714
Email: alicea@aquaya.org
Skype: Aquaya_Alicea

6

Alicea,

It is live on the play store for me, according to
https://play.google.com/store/apps/details?id=org.commcare.dalvik, but you
should check that page locally (if possible) since the server updates roll
out by region.

You can update the app by going to the google play store on the phone and
searching for CommCare, and updating from there.

-Clayton

··· On Mon, Mar 16, 2015 at 1:47 PM, 'Alicea Cock-Esteb' via commcare-users < commcare-users@googlegroups.com> wrote:

Hello Clayton,

Unfortunately my internet connection wasn't quite good enough to download
the apk files. Please let me know when the update is available in the
Google Play store and how I find it. I'd like to be able to update my
enumerators' phones in the morning.

Thanks,
Alicea

On Mon, Mar 16, 2015 at 6:06 PM, Clayton Sims csims@dimagi.com wrote:

Alicea,

Apologies for the issues you are experiencing.

We've pushed a hotfix which should fix any affected devices and it should
be public on the Google Play store in a number of hours. If you need to
apply the fix for your devices immediately, the .apk file for installing or
upgrading to the newest version of the application is available at our
build server (commcare-odk.apk):

http://jenkins.dimagi.com/job/commcare-odk-2.19/350847/

(Note: Installing this version raw from the .apk file won't affect future
updates. You'll still receive updates from the Play Store as usual).

-Clayton

On Mon, Mar 16, 2015 at 10:43 AM, 'Alicea Cock-Esteb' via commcare-users commcare-users@googlegroups.com wrote:

Thanks Nate! I really hate to bother but it's been tough that nothing
seems to be working. I appreciate the work you do!

Alicea

On Mon, Mar 16, 2015 at 5:29 PM, Nate Haduch nhaduch@dimagi.com wrote:

Hi Alicea,

Thanks for reaching out about this. This is a known issue that we are
urgently working to fix. We will update you as soon as we release a fix
that solves this issue.

Thanks,

--
Nate Haduch

Technical Support Analyst
Dimagi, Inc | 585 Massachusetts Ave | Suite 3 | Cambridge, MA 02139
web: http://www.dimagi.com/

On Mon, Mar 16, 2015 at 10:06 AM, alicea@aquaya.org wrote:

I've been working on my application and have been updating my personal
phone to test changes. Everything works on my phone (Tecno M3S) and I'm
able to update with no problems. However, when I update on our enumerators
phones (Samsung Galaxy Trend Lite S7392), the app crashes as soon as we
open up a form. My phone is always connected to the network and has
automatic updates, while the others are not. I'm wondering if this might be
part of the issue. Any quick help would be appreciated since right now we
are using an old version! Thanks!

--
You received this message because you are subscribed to the Google
Groups "commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send
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For more options, visit https://groups.google.com/d/optout.

http://www.dimagi.com/

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--
Alicea Cock-Esteb
Program Associate
Aquaya Institute
PO Box 21862 - 00505
Nairobi, KENYA
Mobile: (+254) 716.726.723
Office: (+254) 701.178.714
Email: alicea@aquaya.org
Skype: Aquaya_Alicea

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Alicea Cock-Esteb
Program Associate
Aquaya Institute
PO Box 21862 - 00505
Nairobi, KENYA
Mobile: (+254) 716.726.723
Office: (+254) 701.178.714
Email: alicea@aquaya.org
Skype: Aquaya_Alicea

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7

Thanks Clayton. My colleague and I tried the new update, which says it was
updated on March 16. Unfortunately, we are still encountering the same
issue. I'll retry the update in the morning, but if you have any other
suggestions meanwhile, that would be helpful.

Thanks,
Alicea

··· On Mon, Mar 16, 2015 at 9:08 PM, Clayton Sims wrote:

Alicea,

It is live on the play store for me, according to
https://play.google.com/store/apps/details?id=org.commcare.dalvik, but
you should check that page locally (if possible) since the server updates
roll out by region.

You can update the app by going to the google play store on the phone and
searching for CommCare, and updating from there.

-Clayton

On Mon, Mar 16, 2015 at 1:47 PM, 'Alicea Cock-Esteb' via commcare-users < commcare-users@googlegroups.com> wrote:

Hello Clayton,

Unfortunately my internet connection wasn't quite good enough to download
the apk files. Please let me know when the update is available in the
Google Play store and how I find it. I'd like to be able to update my
enumerators' phones in the morning.

Thanks,
Alicea

On Mon, Mar 16, 2015 at 6:06 PM, Clayton Sims csims@dimagi.com wrote:

Alicea,

Apologies for the issues you are experiencing.

We've pushed a hotfix which should fix any affected devices and it
should be public on the Google Play store in a number of hours. If you need
to apply the fix for your devices immediately, the .apk file for installing
or upgrading to the newest version of the application is available at our
build server (commcare-odk.apk):

http://jenkins.dimagi.com/job/commcare-odk-2.19/350847/

(Note: Installing this version raw from the .apk file won't affect
future updates. You'll still receive updates from the Play Store as usual).

-Clayton

On Mon, Mar 16, 2015 at 10:43 AM, 'Alicea Cock-Esteb' via commcare-users commcare-users@googlegroups.com wrote:

Thanks Nate! I really hate to bother but it's been tough that nothing
seems to be working. I appreciate the work you do!

Alicea

On Mon, Mar 16, 2015 at 5:29 PM, Nate Haduch nhaduch@dimagi.com wrote:

Hi Alicea,

Thanks for reaching out about this. This is a known issue that we are
urgently working to fix. We will update you as soon as we release a fix
that solves this issue.

Thanks,

--
Nate Haduch

Technical Support Analyst
Dimagi, Inc | 585 Massachusetts Ave | Suite 3 | Cambridge, MA 02139
web: http://www.dimagi.com/

On Mon, Mar 16, 2015 at 10:06 AM, alicea@aquaya.org wrote:

I've been working on my application and have been updating my
personal phone to test changes. Everything works on my phone (Tecno M3S)
and I'm able to update with no problems. However, when I update on our
enumerators phones (Samsung Galaxy Trend Lite S7392), the app crashes as
soon as we open up a form. My phone is always connected to the network and
has automatic updates, while the others are not. I'm wondering if this
might be part of the issue. Any quick help would be appreciated since right
now we are using an old version! Thanks!

--
You received this message because you are subscribed to the Google
Groups "commcare-users" group.
To unsubscribe from this group and stop receiving emails from it,
send an email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

http://www.dimagi.com/

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--
Alicea Cock-Esteb
Program Associate
Aquaya Institute
PO Box 21862 - 00505
Nairobi, KENYA
Mobile: (+254) 716.726.723
Office: (+254) 701.178.714
Email: alicea@aquaya.org
Skype: Aquaya_Alicea

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--
Alicea Cock-Esteb
Program Associate
Aquaya Institute
PO Box 21862 - 00505
Nairobi, KENYA
Mobile: (+254) 716.726.723
Office: (+254) 701.178.714
Email: alicea@aquaya.org
Skype: Aquaya_Alicea

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--
Alicea Cock-Esteb
Program Associate
Aquaya Institute
PO Box 21862 - 00505
Nairobi, KENYA
Mobile: (+254) 716.726.723
Office: (+254) 701.178.714
Email: alicea@aquaya.org
Skype: Aquaya_Alicea

8

Alicea,

I checked and it looks like the current error has to do with the structure
of one of your forms unrelated to the bug. I'll reply offline so we can
make a support ticket.

-Clayton

··· On Mon, Mar 16, 2015 at 3:52 PM, 'Alicea Cock-Esteb' via commcare-users < commcare-users@googlegroups.com> wrote:

Thanks Clayton. My colleague and I tried the new update, which says it was
updated on March 16. Unfortunately, we are still encountering the same
issue. I'll retry the update in the morning, but if you have any other
suggestions meanwhile, that would be helpful.

Thanks,
Alicea

On Mon, Mar 16, 2015 at 9:08 PM, Clayton Sims csims@dimagi.com wrote:

Alicea,

It is live on the play store for me, according to
https://play.google.com/store/apps/details?id=org.commcare.dalvik, but
you should check that page locally (if possible) since the server updates
roll out by region.

You can update the app by going to the google play store on the phone and
searching for CommCare, and updating from there.

-Clayton

On Mon, Mar 16, 2015 at 1:47 PM, 'Alicea Cock-Esteb' via commcare-users < commcare-users@googlegroups.com> wrote:

Hello Clayton,

Unfortunately my internet connection wasn't quite good enough to
download the apk files. Please let me know when the update is available in
the Google Play store and how I find it. I'd like to be able to update my
enumerators' phones in the morning.

Thanks,
Alicea

On Mon, Mar 16, 2015 at 6:06 PM, Clayton Sims csims@dimagi.com wrote:

Alicea,

Apologies for the issues you are experiencing.

We've pushed a hotfix which should fix any affected devices and it
should be public on the Google Play store in a number of hours. If you need
to apply the fix for your devices immediately, the .apk file for installing
or upgrading to the newest version of the application is available at our
build server (commcare-odk.apk):

http://jenkins.dimagi.com/job/commcare-odk-2.19/350847/

(Note: Installing this version raw from the .apk file won't affect
future updates. You'll still receive updates from the Play Store as usual).

-Clayton

On Mon, Mar 16, 2015 at 10:43 AM, 'Alicea Cock-Esteb' via commcare-users commcare-users@googlegroups.com wrote:

Thanks Nate! I really hate to bother but it's been tough that nothing
seems to be working. I appreciate the work you do!

Alicea

On Mon, Mar 16, 2015 at 5:29 PM, Nate Haduch nhaduch@dimagi.com wrote:

Hi Alicea,

Thanks for reaching out about this. This is a known issue that we are
urgently working to fix. We will update you as soon as we release a fix
that solves this issue.

Thanks,

--
Nate Haduch

Technical Support Analyst
Dimagi, Inc | 585 Massachusetts Ave | Suite 3 | Cambridge, MA 02139
web: http://www.dimagi.com/

On Mon, Mar 16, 2015 at 10:06 AM, alicea@aquaya.org wrote:

I've been working on my application and have been updating my
personal phone to test changes. Everything works on my phone (Tecno M3S)
and I'm able to update with no problems. However, when I update on our
enumerators phones (Samsung Galaxy Trend Lite S7392), the app crashes as
soon as we open up a form. My phone is always connected to the network and
has automatic updates, while the others are not. I'm wondering if this
might be part of the issue. Any quick help would be appreciated since right
now we are using an old version! Thanks!

--
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http://www.dimagi.com/

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--
Alicea Cock-Esteb
Program Associate
Aquaya Institute
PO Box 21862 - 00505
Nairobi, KENYA
Mobile: (+254) 716.726.723
Office: (+254) 701.178.714
Email: alicea@aquaya.org
Skype: Aquaya_Alicea

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Alicea Cock-Esteb
Program Associate
Aquaya Institute
PO Box 21862 - 00505
Nairobi, KENYA
Mobile: (+254) 716.726.723
Office: (+254) 701.178.714
Email: alicea@aquaya.org
Skype: Aquaya_Alicea

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Alicea Cock-Esteb
Program Associate
Aquaya Institute
PO Box 21862 - 00505
Nairobi, KENYA
Mobile: (+254) 716.726.723
Office: (+254) 701.178.714
Email: alicea@aquaya.org
Skype: Aquaya_Alicea

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