Unrecoverable Error

I created new mobile users and do NOT want their cases to be shared.
Because there is no case sharing needed, I didn’t create or add them to a
group (however, there is one group whose members share their casesm- and
this is working well). For the new mobile users that are not in a group, I
keep on receiving the following error message:

“The case sharing settings for your user are incorrect. This user must be
in exactly one case sharing group. Please contact your supervisor”.

Just to test if it works, I followed the CommCareHQ instructions to the dot
(https://help.commcarehq.org/display/commcarepublic/Case+Sharing) and added
the new users to an existing group; and to a new case sharing group. I keep
on receiving the same error message. Please help.

Thanks!

Hi Brian,

Even if you do now want these users cases shared, you’ll still need to add
them to a case sharing group if you have case sharing on for you
application. If you don’t want their cases shared you can create one group
per user.

Once you’ve done this please make sure you sync the phone with our server
to download the latest case sharing information for the user.

Thanks,
Sheel

··· On Aug 12, 2014 7:46 AM, "Brian" wrote:

I created new mobile users and do NOT want their cases to be shared.
Because there is no case sharing needed, I didn’t create or add them to a
group (however, there is one group whose members share their casesm- and
this is working well). For the new mobile users that are not in a group, I
keep on receiving the following error message:

“The case sharing settings for your user are incorrect. This user must be
in exactly one case sharing group. Please contact your supervisor”.

Just to test if it works, I followed the CommCareHQ instructions to the
dot (https://help.commcarehq.org/display/commcarepublic/Case+Sharing) and
added the new users to an existing group; and to a new case sharing group.
I keep on receiving the same error message. Please help.

Thanks!


You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
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Many thanks, Sheel. This fixed the problem.

··· On Tuesday, August 12, 2014 9:36:18 AM UTC-4, Sheel Shah wrote: > > Hi Brian, > > Even if you do now want these users cases shared, you'll still need to > add them to a case sharing group if you have case sharing on for you > application. If you don't want their cases shared you can create one group > per user. > > Once you've done this please make sure you sync the phone with our server > to download the latest case sharing information for the user. > > Thanks, > Sheel > On Aug 12, 2014 7:46 AM, "Brian" <bge...@gmail.com > wrote: > >> I created new mobile users and do NOT want their cases to be shared. >> Because there is no case sharing needed, I didn't create or add them to a >> group (however, there is one group whose members share their casesm- and >> this is working well). For the new mobile users that are not in a group, I >> keep on receiving the following error message: >> >> "The case sharing settings for your user are incorrect. This user must be >> in exactly one case sharing group. Please contact your supervisor". >> >> Just to test if it works, I followed the CommCareHQ instructions to the >> dot (https://help.commcarehq.org/display/commcarepublic/Case+Sharing) >> and added the new users to an existing group; and to a new case sharing >> group. I keep on receiving the same error message. Please help. >> >> Thanks! >> >> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/d/optout. >> >

I got the same error even if the user is in a group. Could it because of
the server syncing delay?

··· On Tuesday, August 12, 2014 at 4:36:18 PM UTC+3, Sheel Shah wrote: > > Hi Brian, > > Even if you do now want these users cases shared, you'll still need to > add them to a case sharing group if you have case sharing on for you > application. If you don't want their cases shared you can create one group > per user. > > Once you've done this please make sure you sync the phone with our server > to download the latest case sharing information for the user. > > Thanks, > Sheel > On Aug 12, 2014 7:46 AM, "Brian" <bge...@gmail.com > wrote: > >> I created new mobile users and do NOT want their cases to be shared. >> Because there is no case sharing needed, I didn't create or add them to a >> group (however, there is one group whose members share their casesm- and >> this is working well). For the new mobile users that are not in a group, I >> keep on receiving the following error message: >> >> "The case sharing settings for your user are incorrect. This user must be >> in exactly one case sharing group. Please contact your supervisor". >> >> Just to test if it works, I followed the CommCareHQ instructions to the >> dot (https://help.commcarehq.org/display/commcarepublic/Case+Sharing) >> and added the new users to an existing group; and to a new case sharing >> group. I keep on receiving the same error message. Please help. >> >> Thanks! >> >> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/d/optout. >> >

Jiehua,

Are you sure that the group the user is in is “case sharing” group rather
than a “reporting” group?

Additionally, are you sure that the user is in only one case sharing
group?

-Clayton

··· On Thu, Nov 17, 2016 at 7:32 AM, Jiehua CHEN wrote:

I got the same error even if the user is in a group. Could it because of
the server syncing delay?

On Tuesday, August 12, 2014 at 4:36:18 PM UTC+3, Sheel Shah wrote:

Hi Brian,

Even if you do now want these users cases shared, you’ll still need to
add them to a case sharing group if you have case sharing on for you
application. If you don’t want their cases shared you can create one group
per user.

Once you’ve done this please make sure you sync the phone with our server
to download the latest case sharing information for the user.

Thanks,
Sheel
On Aug 12, 2014 7:46 AM, “Brian” bge...@gmail.com wrote:

I created new mobile users and do NOT want their cases to be shared.
Because there is no case sharing needed, I didn’t create or add them to a
group (however, there is one group whose members share their casesm- and
this is working well). For the new mobile users that are not in a group, I
keep on receiving the following error message:

“The case sharing settings for your user are incorrect. This user must
be in exactly one case sharing group. Please contact your supervisor”.

Just to test if it works, I followed the CommCareHQ instructions to the
dot (https://help.commcarehq.org/display/commcarepublic/Case+Sharing)
and added the new users to an existing group; and to a new case sharing
group. I keep on receiving the same error message. Please help.

Thanks!


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-user...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


You received this message because you are subscribed to the Google Groups
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To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

Yes. Attached is the screenshots.

··· On Thursday, November 17, 2016 at 5:38:35 PM UTC+3, Clayton Sims wrote: > > Jiehua, > > Are you sure that the group the user is in is "case sharing" group rather > than a "reporting" group? > > Additionally, are you sure that the user is in *only one* case sharing > group? > > -Clayton > > On Thu, Nov 17, 2016 at 7:32 AM, Jiehua CHEN <jiehuaf...@gmail.com > wrote: > >> I got the same error even if the user is in a group. Could it because of >> the server syncing delay? >> >> On Tuesday, August 12, 2014 at 4:36:18 PM UTC+3, Sheel Shah wrote: >>> >>> Hi Brian, >>> >>> Even if you do now want these users cases shared, you'll still need to >>> add them to a case sharing group if you have case sharing on for you >>> application. If you don't want their cases shared you can create one group >>> per user. >>> >>> Once you've done this please make sure you sync the phone with our >>> server to download the latest case sharing information for the user. >>> >>> Thanks, >>> Sheel >>> On Aug 12, 2014 7:46 AM, "Brian" wrote: >>> >>>> I created new mobile users and do NOT want their cases to be shared. >>>> Because there is no case sharing needed, I didn't create or add them to a >>>> group (however, there is one group whose members share their casesm- and >>>> this is working well). For the new mobile users that are not in a group, I >>>> keep on receiving the following error message: >>>> >>>> "The case sharing settings for your user are incorrect. This user must >>>> be in exactly one case sharing group. Please contact your supervisor". >>>> >>>> Just to test if it works, I followed the CommCareHQ instructions to the >>>> dot (https://help.commcarehq.org/display/commcarepublic/Case+Sharing) >>>> and added the new users to an existing group; and to a new case sharing >>>> group. I keep on receiving the same error message. Please help. >>>> >>>> Thanks! >>>> >>>> -- >>>> You received this message because you are subscribed to the Google >>>> Groups "commcare-users" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an email to commcare-user...@googlegroups.com. >>>> For more options, visit https://groups.google.com/d/optout. >>>> >>> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/d/optout. >> > >

All of the other accounts works fine, except qed_piz3. But this username is
not in any other group.

··· On Thursday, November 17, 2016 at 5:38:35 PM UTC+3, Clayton Sims wrote: > > Jiehua, > > Are you sure that the group the user is in is "case sharing" group rather > than a "reporting" group? > > Additionally, are you sure that the user is in *only one* case sharing > group? > > -Clayton > > On Thu, Nov 17, 2016 at 7:32 AM, Jiehua CHEN <jiehuaf...@gmail.com > wrote: > >> I got the same error even if the user is in a group. Could it because of >> the server syncing delay? >> >> On Tuesday, August 12, 2014 at 4:36:18 PM UTC+3, Sheel Shah wrote: >>> >>> Hi Brian, >>> >>> Even if you do now want these users cases shared, you'll still need to >>> add them to a case sharing group if you have case sharing on for you >>> application. If you don't want their cases shared you can create one group >>> per user. >>> >>> Once you've done this please make sure you sync the phone with our >>> server to download the latest case sharing information for the user. >>> >>> Thanks, >>> Sheel >>> On Aug 12, 2014 7:46 AM, "Brian" wrote: >>> >>>> I created new mobile users and do NOT want their cases to be shared. >>>> Because there is no case sharing needed, I didn't create or add them to a >>>> group (however, there is one group whose members share their casesm- and >>>> this is working well). For the new mobile users that are not in a group, I >>>> keep on receiving the following error message: >>>> >>>> "The case sharing settings for your user are incorrect. This user must >>>> be in exactly one case sharing group. Please contact your supervisor". >>>> >>>> Just to test if it works, I followed the CommCareHQ instructions to the >>>> dot (https://help.commcarehq.org/display/commcarepublic/Case+Sharing) >>>> and added the new users to an existing group; and to a new case sharing >>>> group. I keep on receiving the same error message. Please help. >>>> >>>> Thanks! >>>> >>>> -- >>>> You received this message because you are subscribed to the Google >>>> Groups "commcare-users" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an email to commcare-user...@googlegroups.com. >>>> For more options, visit https://groups.google.com/d/optout. >>>> >>> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/d/optout. >> > >

Hi Clayton,

I realized the issue might be the location setting. The error is gone if I
delete the location setting for this account. But for other accounts, the
location setting works fine. Any possible reason?

··· On Thursday, November 17, 2016 at 5:38:35 PM UTC+3, Clayton Sims wrote: > > Jiehua, > > Are you sure that the group the user is in is "case sharing" group rather > than a "reporting" group? > > Additionally, are you sure that the user is in *only one* case sharing > group? > > -Clayton > > On Thu, Nov 17, 2016 at 7:32 AM, Jiehua CHEN <jiehuaf...@gmail.com > wrote: > >> I got the same error even if the user is in a group. Could it because of >> the server syncing delay? >> >> On Tuesday, August 12, 2014 at 4:36:18 PM UTC+3, Sheel Shah wrote: >>> >>> Hi Brian, >>> >>> Even if you do now want these users cases shared, you'll still need to >>> add them to a case sharing group if you have case sharing on for you >>> application. If you don't want their cases shared you can create one group >>> per user. >>> >>> Once you've done this please make sure you sync the phone with our >>> server to download the latest case sharing information for the user. >>> >>> Thanks, >>> Sheel >>> On Aug 12, 2014 7:46 AM, "Brian" wrote: >>> >>>> I created new mobile users and do NOT want their cases to be shared. >>>> Because there is no case sharing needed, I didn't create or add them to a >>>> group (however, there is one group whose members share their casesm- and >>>> this is working well). For the new mobile users that are not in a group, I >>>> keep on receiving the following error message: >>>> >>>> "The case sharing settings for your user are incorrect. This user must >>>> be in exactly one case sharing group. Please contact your supervisor". >>>> >>>> Just to test if it works, I followed the CommCareHQ instructions to the >>>> dot (https://help.commcarehq.org/display/commcarepublic/Case+Sharing) >>>> and added the new users to an existing group; and to a new case sharing >>>> group. I keep on receiving the same error message. Please help. >>>> >>>> Thanks! >>>> >>>> -- >>>> You received this message because you are subscribed to the Google >>>> Groups "commcare-users" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an email to commcare-user...@googlegroups.com. >>>> For more options, visit https://groups.google.com/d/optout. >>>> >>> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/d/optout. >> > >

Jiehua,

I see. The organizations (locations) is in most ways our expected
"replacement" more or less for the way that groups work which is somewhat
more reflective of people’s real workflows.

Each Location can be set to act as an implicit case sharing group, meaning
that users who are in a group will end up in two. You can read a bit more
about it here:

https://confluence.dimagi.com/display/commcarepublic/Case+Sharing+using+Organizations

Would using locations as your case sharing group be a viable option instead
of an explicit case sharing group?

-Clayton

··· On Thu, Nov 17, 2016 at 11:21 AM, Jiehua CHEN wrote:

Hi Clayton,

I realized the issue might be the location setting. The error is gone if I
delete the location setting for this account. But for other accounts, the
location setting works fine. Any possible reason?

On Thursday, November 17, 2016 at 5:38:35 PM UTC+3, Clayton Sims wrote:

Jiehua,

Are you sure that the group the user is in is “case sharing” group rather
than a “reporting” group?

Additionally, are you sure that the user is in only one case sharing
group?

-Clayton

On Thu, Nov 17, 2016 at 7:32 AM, Jiehua CHEN jiehuaf...@gmail.com wrote:

I got the same error even if the user is in a group. Could it because of
the server syncing delay?

On Tuesday, August 12, 2014 at 4:36:18 PM UTC+3, Sheel Shah wrote:

Hi Brian,

Even if you do now want these users cases shared, you’ll still need to
add them to a case sharing group if you have case sharing on for you
application. If you don’t want their cases shared you can create one group
per user.

Once you’ve done this please make sure you sync the phone with our
server to download the latest case sharing information for the user.

Thanks,
Sheel
On Aug 12, 2014 7:46 AM, “Brian” bge...@gmail.com wrote:

I created new mobile users and do NOT want their cases to be shared.
Because there is no case sharing needed, I didn’t create or add them to a
group (however, there is one group whose members share their casesm- and
this is working well). For the new mobile users that are not in a group, I
keep on receiving the following error message:

“The case sharing settings for your user are incorrect. This user must
be in exactly one case sharing group. Please contact your supervisor”.

Just to test if it works, I followed the CommCareHQ instructions to
the dot (https://help.commcarehq.org/display/commcarepublic/Case+Sha
ring) and added the new users to an existing group; and to a new case
sharing group. I keep on receiving the same error message. Please help.

Thanks!


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-user...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-user...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


You received this message because you are subscribed to the Google Groups
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For more options, visit https://groups.google.com/d/optout.

I think locations is a easier way for me to set up case sharing.

··· On Thursday, November 17, 2016 at 7:30:34 PM UTC+3, Clayton Sims wrote: > > Jiehua, > > I see. The organizations (locations) is in most ways our expected > "replacement" more or less for the way that groups work which is somewhat > more reflective of people's real workflows. > > Each Location can be set to act as an implicit case sharing group, meaning > that users who are in a group will end up in two. You can read a bit more > about it here: > > > https://confluence.dimagi.com/display/commcarepublic/Case+Sharing+using+Organizations > > Would using locations as your case sharing group be a viable option > instead of an explicit case sharing group? > > -Clayton > > On Thu, Nov 17, 2016 at 11:21 AM, Jiehua CHEN <jiehuaf...@gmail.com > wrote: > >> Hi Clayton, >> >> I realized the issue might be the location setting. The error is gone if >> I delete the location setting for this account. But for other accounts, the >> location setting works fine. Any possible reason? >> >> On Thursday, November 17, 2016 at 5:38:35 PM UTC+3, Clayton Sims wrote: >>> >>> Jiehua, >>> >>> Are you sure that the group the user is in is "case sharing" group >>> rather than a "reporting" group? >>> >>> Additionally, are you sure that the user is in *only one* case sharing >>> group? >>> >>> -Clayton >>> >>> On Thu, Nov 17, 2016 at 7:32 AM, Jiehua CHEN wrote: >>> >>>> I got the same error even if the user is in a group. Could it because >>>> of the server syncing delay? >>>> >>>> On Tuesday, August 12, 2014 at 4:36:18 PM UTC+3, Sheel Shah wrote: >>>>> >>>>> Hi Brian, >>>>> >>>>> Even if you do now want these users cases shared, you'll still need >>>>> to add them to a case sharing group if you have case sharing on for you >>>>> application. If you don't want their cases shared you can create one group >>>>> per user. >>>>> >>>>> Once you've done this please make sure you sync the phone with our >>>>> server to download the latest case sharing information for the user. >>>>> >>>>> Thanks, >>>>> Sheel >>>>> On Aug 12, 2014 7:46 AM, "Brian" wrote: >>>>> >>>>>> I created new mobile users and do NOT want their cases to be shared. >>>>>> Because there is no case sharing needed, I didn't create or add them to a >>>>>> group (however, there is one group whose members share their casesm- and >>>>>> this is working well). For the new mobile users that are not in a group, I >>>>>> keep on receiving the following error message: >>>>>> >>>>>> "The case sharing settings for your user are incorrect. This user >>>>>> must be in exactly one case sharing group. Please contact your supervisor". >>>>>> >>>>>> Just to test if it works, I followed the CommCareHQ instructions to >>>>>> the dot (https://help.commcarehq.org/display/commcarepublic/ >>>>>> Case+Sharing) and added the new users to an existing group; and to a >>>>>> new case sharing group. I keep on receiving the same error message. Please >>>>>> help. >>>>>> >>>>>> Thanks! >>>>>> >>>>>> -- >>>>>> You received this message because you are subscribed to the Google >>>>>> Groups "commcare-users" group. >>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>> send an email to commcare-user...@googlegroups.com. >>>>>> For more options, visit https://groups.google.com/d/optout. >>>>>> >>>>> -- >>>> You received this message because you are subscribed to the Google >>>> Groups "commcare-users" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an email to commcare-user...@googlegroups.com. >>>> For more options, visit https://groups.google.com/d/optout. >>>> >>> >>> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/d/optout. >> > >

Glad to hear it! It sounds like that’s the best way forward then, let us
know if you have any trouble using the organizations structure to set up
case sharing in the app. In general we think it should be providing more
value than the old case sharing group structure, so good to hear that it’s
a good fit for your work.

-Clayton

··· On Thu, Nov 17, 2016 at 11:35 AM, Jiehua CHEN wrote:

I think locations is a easier way for me to set up case sharing.

On Thursday, November 17, 2016 at 7:30:34 PM UTC+3, Clayton Sims wrote:

Jiehua,

I see. The organizations (locations) is in most ways our expected
"replacement" more or less for the way that groups work which is somewhat
more reflective of people’s real workflows.

Each Location can be set to act as an implicit case sharing group,
meaning that users who are in a group will end up in two. You can read a
bit more about it here:

https://confluence.dimagi.com/display/commcarepublic/Case+Sh
aring+using+Organizations

Would using locations as your case sharing group be a viable option
instead of an explicit case sharing group?

-Clayton

On Thu, Nov 17, 2016 at 11:21 AM, Jiehua CHEN jiehuaf...@gmail.com wrote:

Hi Clayton,

I realized the issue might be the location setting. The error is gone if
I delete the location setting for this account. But for other accounts, the
location setting works fine. Any possible reason?

On Thursday, November 17, 2016 at 5:38:35 PM UTC+3, Clayton Sims wrote:

Jiehua,

Are you sure that the group the user is in is “case sharing” group
rather than a “reporting” group?

Additionally, are you sure that the user is in only one case sharing
group?

-Clayton

On Thu, Nov 17, 2016 at 7:32 AM, Jiehua CHEN jiehuaf...@gmail.com wrote:

I got the same error even if the user is in a group. Could it because
of the server syncing delay?

On Tuesday, August 12, 2014 at 4:36:18 PM UTC+3, Sheel Shah wrote:

Hi Brian,

Even if you do now want these users cases shared, you’ll still need
to add them to a case sharing group if you have case sharing on for you
application. If you don’t want their cases shared you can create one group
per user.

Once you’ve done this please make sure you sync the phone with our
server to download the latest case sharing information for the user.

Thanks,
Sheel
On Aug 12, 2014 7:46 AM, “Brian” bge...@gmail.com wrote:

I created new mobile users and do NOT want their cases to be shared.
Because there is no case sharing needed, I didn’t create or add them to a
group (however, there is one group whose members share their casesm- and
this is working well). For the new mobile users that are not in a group, I
keep on receiving the following error message:

“The case sharing settings for your user are incorrect. This user
must be in exactly one case sharing group. Please contact your supervisor”.

Just to test if it works, I followed the CommCareHQ instructions to
the dot (https://help.commcarehq.org/display/commcarepublic/Case+Sha
ring) and added the new users to an existing group; and to a new
case sharing group. I keep on receiving the same error message. Please help.

Thanks!


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it,
send an email to commcare-user...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-user...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-user...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


You received this message because you are subscribed to the Google Groups
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I think it provides a clear way to help constructing the case sharing
groups.

··· On Thursday, November 17, 2016 at 7:39:55 PM UTC+3, Clayton Sims wrote: > > Glad to hear it! It sounds like that's the best way forward then, let us > know if you have any trouble using the organizations structure to set up > case sharing in the app. In general we think it should be providing more > value than the old case sharing group structure, so good to hear that it's > a good fit for your work. > > -Clayton > > On Thu, Nov 17, 2016 at 11:35 AM, Jiehua CHEN <jiehuaf...@gmail.com > wrote: > >> I think locations is a easier way for me to set up case sharing. >> >> On Thursday, November 17, 2016 at 7:30:34 PM UTC+3, Clayton Sims wrote: >>> >>> Jiehua, >>> >>> I see. The organizations (locations) is in most ways our expected >>> "replacement" more or less for the way that groups work which is somewhat >>> more reflective of people's real workflows. >>> >>> Each Location can be set to act as an implicit case sharing group, >>> meaning that users who are in a group will end up in two. You can read a >>> bit more about it here: >>> >>> >>> https://confluence.dimagi.com/display/commcarepublic/Case+Sharing+using+Organizations >>> >>> Would using locations as your case sharing group be a viable option >>> instead of an explicit case sharing group? >>> >>> -Clayton >>> >>> On Thu, Nov 17, 2016 at 11:21 AM, Jiehua CHEN wrote: >>> >>>> Hi Clayton, >>>> >>>> I realized the issue might be the location setting. The error is gone >>>> if I delete the location setting for this account. But for other accounts, >>>> the location setting works fine. Any possible reason? >>>> >>>> On Thursday, November 17, 2016 at 5:38:35 PM UTC+3, Clayton Sims wrote: >>>>> >>>>> Jiehua, >>>>> >>>>> Are you sure that the group the user is in is "case sharing" group >>>>> rather than a "reporting" group? >>>>> >>>>> Additionally, are you sure that the user is in *only one* case >>>>> sharing group? >>>>> >>>>> -Clayton >>>>> >>>>> On Thu, Nov 17, 2016 at 7:32 AM, Jiehua CHEN wrote: >>>>> >>>>>> I got the same error even if the user is in a group. Could it because >>>>>> of the server syncing delay? >>>>>> >>>>>> On Tuesday, August 12, 2014 at 4:36:18 PM UTC+3, Sheel Shah wrote: >>>>>>> >>>>>>> Hi Brian, >>>>>>> >>>>>>> Even if you do now want these users cases shared, you'll still need >>>>>>> to add them to a case sharing group if you have case sharing on for you >>>>>>> application. If you don't want their cases shared you can create one group >>>>>>> per user. >>>>>>> >>>>>>> Once you've done this please make sure you sync the phone with our >>>>>>> server to download the latest case sharing information for the user. >>>>>>> >>>>>>> Thanks, >>>>>>> Sheel >>>>>>> On Aug 12, 2014 7:46 AM, "Brian" wrote: >>>>>>> >>>>>>>> I created new mobile users and do NOT want their cases to be >>>>>>>> shared. Because there is no case sharing needed, I didn't create or add >>>>>>>> them to a group (however, there is one group whose members share their >>>>>>>> casesm- and this is working well). For the new mobile users that are not in >>>>>>>> a group, I keep on receiving the following error message: >>>>>>>> >>>>>>>> "The case sharing settings for your user are incorrect. This user >>>>>>>> must be in exactly one case sharing group. Please contact your supervisor". >>>>>>>> >>>>>>>> Just to test if it works, I followed the CommCareHQ instructions to >>>>>>>> the dot (https://help.commcarehq.org/display/commcarepublic/ >>>>>>>> Case+Sharing) and added the new users to an existing group; and to >>>>>>>> a new case sharing group. I keep on receiving the same error message. >>>>>>>> Please help. >>>>>>>> >>>>>>>> Thanks! >>>>>>>> >>>>>>>> -- >>>>>>>> You received this message because you are subscribed to the Google >>>>>>>> Groups "commcare-users" group. >>>>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>>>> send an email to commcare-user...@googlegroups.com. >>>>>>>> For more options, visit https://groups.google.com/d/optout. >>>>>>>> >>>>>>> -- >>>>>> You received this message because you are subscribed to the Google >>>>>> Groups "commcare-users" group. >>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>> send an email to commcare-user...@googlegroups.com. >>>>>> For more options, visit https://groups.google.com/d/optout. >>>>>> >>>>> >>>>> -- >>>> You received this message because you are subscribed to the Google >>>> Groups "commcare-users" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an email to commcare-user...@googlegroups.com. >>>> For more options, visit https://groups.google.com/d/optout. >>>> >>> >>> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/d/optout. >> > >