Unable to view or download case History for a case

Unable to view Case History for a case: Case Change History is not loading

Clicking Download Case History

Hi, @andyasne .

I'm willing to bet the reason you can't view the Case History is very much related to the issue you're getting trying to download the Case History.

A good place to start to diagnose the problem would be to check out the log files on the webworker(s). The logs should be located at the following location:


Try inspecting the django.log files for any issues that pop up when you navigate to the Case History or click the Download Case History.