Hi my name is Lucia,
I am trying to sync my data from my tablet but receive this pop up “Having issues communicating with the server to send forms. Will try again later.”
I doubled checked to ensure my internet connection is ok but still receive this pop up. Need assistance.
Three things which may help diagnose a problem:
- From the CommCare login screen, if you click on the “three-dot” menu in the upper right, and navigate to “Go to App Manager” then again click the three dot menu and go to “Connection Test” there is a tool that may surface incompatibilities
- Navigating to https://www.commcarehq.org/ on the phone’s browser can sometimes identify problems between your phone and the server
- Making sure you are on the latest release of CommCare from the Google Play store. There have been some changes in the last 3 months to ensure that Android 4.4 devices have up to date network security configurations, for instance.
Thanks for the steps outlined.
Your 3rd option helped solve my problem.