Unable to sync data to server - good internet and no connection problems

Users
1

Hello,

I have been using CommCare for the past month for my organization's pilot
program in Zambia and has so far worked great! Today, I added a new form
that included a GPS question (not sure if this has any effect on the issue)
and after I completed a form and tried to sync it with the server, I
receive an error message: "The server had an error processing your data.
Please try again later. If the problem persists, contact technical support."

I restarted the tablet to no avail and I ran the connection test and there
was no connection problems. It is connected to our office WiFi for syncing.

Any insight would be much appreciated.

Thanks,

Satoshi

2

Hi Satoshi,

Could you please report a bug from your project on CommCare HQ? That will
let out ream see if there is something unique happening in your app/data.

thanks,
Cory

··· On Mon, Jun 13, 2016 at 10:13 AM, Satoshi Endo <satoshi.endo@oneacrefund.org wrote:

Hello,

I have been using CommCare for the past month for my organization's pilot
program in Zambia and has so far worked great! Today, I added a new form
that included a GPS question (not sure if this has any effect on the issue)
and after I completed a form and tried to sync it with the server, I
receive an error message: "The server had an error processing your data.
Please try again later. If the problem persists, contact technical support."

I restarted the tablet to no avail and I ran the connection test and there
was no connection problems. It is connected to our office WiFi for syncing.

Any insight would be much appreciated.

Thanks,

Satoshi

--
You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

3

Thanks Cory. I submitte the issue via "Report an Issue" option. Is that all
I need to do for now?

Thanks,

Satoshi

··· On Monday, June 13, 2016 at 12:15:10 PM UTC+2, Cory Zue wrote: > > Hi Satoshi, > > Could you please report a bug from your project on CommCare HQ? That will > let out ream see if there is something unique happening in your app/data. > > thanks, > Cory > > On Mon, Jun 13, 2016 at 10:13 AM, Satoshi Endo <satosh...@oneacrefund.org > wrote: > >> Hello, >> >> I have been using CommCare for the past month for my organization's pilot >> program in Zambia and has so far worked great! Today, I added a new form >> that included a GPS question (not sure if this has any effect on the issue) >> and after I completed a form and tried to sync it with the server, I >> receive an error message: "The server had an error processing your data. >> Please try again later. If the problem persists, contact technical support." >> >> I restarted the tablet to no avail and I ran the connection test and >> there was no connection problems. It is connected to our office WiFi for >> syncing. >> >> Any insight would be much appreciated. >> >> Thanks, >> >> Satoshi >> >> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/d/optout. >> > >
4

Hey,

That should be it, thanks.

Cory

··· On Mon, Jun 13, 2016 at 3:24 PM, Satoshi Endo wrote:

Thanks Cory. I submitte the issue via "Report an Issue" option. Is that
all I need to do for now?

Thanks,

Satoshi

On Monday, June 13, 2016 at 12:15:10 PM UTC+2, Cory Zue wrote:

Hi Satoshi,

Could you please report a bug from your project on CommCare HQ? That will
let out ream see if there is something unique happening in your app/data.

thanks,
Cory

On Mon, Jun 13, 2016 at 10:13 AM, Satoshi Endo <satosh...@oneacrefund.org wrote:

Hello,

I have been using CommCare for the past month for my organization's
pilot program in Zambia and has so far worked great! Today, I added a new
form that included a GPS question (not sure if this has any effect on the
issue) and after I completed a form and tried to sync it with the server, I
receive an error message: "The server had an error processing your data.
Please try again later. If the problem persists, contact technical support."

I restarted the tablet to no avail and I ran the connection test and
there was no connection problems. It is connected to our office WiFi for
syncing.

Any insight would be much appreciated.

Thanks,

Satoshi

--
You received this message because you are subscribed to the Google
Groups "commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-user...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

--
You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

5

Hello,

We are facing a similar problem. Ours is a local installation. What do we do? It says "unable to sync data"

Thank you.
-Sneha

6

Hi Sneha,

Were the phones ever able to sync data with this server? Were the applications installed from the same server? I'd also check the server logs to see whether the requests do indeed reach the machine at all.