Unable to build datasource

andyasne · May 1, 2025, 7:23am

Hi, For some reason we are seeing this message after creating a new datasource. The build button is disabled

Manish_Kangia · May 2, 2025, 7:35pm

When a new datasource is added, CommCareHQ will build the datasource and populate it with data. Till that process is run, any rebuild is blocked to avoid duplicate builds.

The message would go away once the build is initiated.

andyasne · May 7, 2025, 8:15am

Thanks manish, The issue is it has been days but the message is still there and the build did not start. I checked and there is enough resource on the server for the UCR to start the build.

Manish_Kangia · May 8, 2025, 7:33am

Hi @andyasne

If you click on "Preview Custom Web Report Data", do you see data in the data source?