Trying to understand my "auto update app" progress

Hi all –

In my app, on “epm-thai”, I have turned on the feature called “auto update
frequency: weekly.”

Then, about 8 days ago, I pressed “star” on a new version of the app, so of
course I was hoping that I would see the new app version being used by more
and more people every day.

When I look at the attached “application status” report, I have indeed seen
the new version appearing throughout the week… but in the last 2 days it
has stopped increasing, and I am still seeing people with the old version
of the app appearing in the recent users list.

I guess probably the app is propagating out into use logically, and it just
takes time. But I wanted to ask you anyway…

– I have seen zero increases in people using the new version in the last
48 hours. The numbers using the new one have stayed totally the same. But I
will admit, usage has slowed down because of the holiday season.

– See the attached screenshot of my application status report.

– I see plenty of people using 1171, which is the newest version I
starred.

– but in the list I see that, 1 day ago, 3 days ago, etc… inside the
period since my update (about 8 days ago), I still see people logging in
with 942. That is the older version I hope that they will graduate
beyond. Note, 942 did indeed have “auto update frequency: weekly”
turned on.

*-- Maybe it is just that, when these users came in 1 or 3 days ago, their
app had still not yet hit its cycle to do the new “app check” again? Or
they were doing work WHILE their app was checking and downloading the new
version in the background? And then the NEXT time they log in, it will
update that person to 1171? *

  • ... I guess if I see that one of those users logs in *two separate 
    

times* after one full week has passed after that date I starred my new
version, then I will be able to say that that person should definitely show
the new updated version, is that right? *

Any other tips for me on why this might be appearing to go a bit slowly?
Maybe I am just being impatient. Let me know if my question above is on the
right track.

Eric

Hi Eric,

One important thing to note is that the “weekly” timing for things depends
on elements like when the app was first installed. If you marked the app as
ready to update 8 days ago, some phones may have only been eligible to
review for an updated app on yesterday (if their last check was right
before you set the new version). As such the phones would only have had a
day to check for the update, receive it, have a new login occur, and have
data submitted to the server, so it’s not super surprising that everyone’s
phones have not quite made it there (or just haven’t reported back in that
they’ve downloaded and processed the update). It looks like all of the apps
on the old version in that list hadn’t performed a submission after the 7
day window (soonest was 1 day old, which would still be within the 7 days).

I’d keep reviewing the data, and let us know if after a bit more time these
phones still aren’t receiving updates. We can track their attempts to
download and install the updates and see if anything explicit is getting in
their way.

-Clayton

··· On Thu, Dec 29, 2016 at 2:36 AM, Eric Stephan wrote:

Hi all –

In my app, on “epm-thai”, I have turned on the feature called “auto update
frequency: weekly.”

Then, about 8 days ago, I pressed “star” on a new version of the app, so
of course I was hoping that I would see the new app version being used by
more and more people every day.

When I look at the attached “application status” report, I have indeed
seen the new version appearing throughout the week… but in the last 2
days it has stopped increasing, and I am still seeing people with the old
version of the app appearing in the recent users list.

I guess probably the app is propagating out into use logically, and it
just takes time. But I wanted to ask you anyway…

– I have seen zero increases in people using the new version in the last
48 hours. The numbers using the new one have stayed totally the same. But I
will admit, usage has slowed down because of the holiday season.

– See the attached screenshot of my application status report.

– I see plenty of people using 1171, which is the newest version I
starred.

– but in the list I see that, 1 day ago, 3 days ago, etc… inside the
period since my update (about 8 days ago), I still see people logging in
with 942. That is the older version I hope that they will graduate
beyond. Note, 942 did indeed have "auto update frequency: weekly"
turned on.

*-- Maybe it is just that, when these users came in 1 or 3 days ago, their
app had still not yet hit its cycle to do the new “app check” again? Or
they were doing work WHILE their app was checking and downloading the new
version in the background? And then the NEXT time they log in, it will
update that person to 1171? *

  • ... I guess if I see that one of those users logs in *two separate
    

times* after one full week has passed after that date I starred my new
version, then I will be able to say that that person should definitely show
the new updated version, is that right? *

Any other tips for me on why this might be appearing to go a bit slowly?
Maybe I am just being impatient. Let me know if my question above is on the
right track.

Eric


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Great. Appreciate your thinking very much. I agree, there is a tricky bit
of logistics around when it decides that it must check for updates, when
they update, when they submit the next form…

I will keep watching for any signs of a clearly identifiable problem

eric