Troubleshooting data submission in Haiti

Hi all,

We are receiving a ‘li pat sournet byen’ (didn’t submit correctly) error in
CommCare (pih_cholera domain) when trying to submit data. We are working to
get you a copy of the logs, so hopefully coming shortly. The phone can
access web pages through the browser just fine. What is the process for
troubleshooting this?

Jon

Hey Jon,

We’ve just updated some of the documentation for troubleshooting on the
CommCare public wiki (here:
https://wiki.commcarehq.org/display/commcarepublic/Technical+Support+Documentation).
It’s pretty rudimentary and won’t get you that far, but it may help identify
the problem a little more.

The basic steps are:

  1. Verify the phone’s SIM card has credit.
  2. Verify CommCare has access to the network through a CC Network test
  3. Verify the phone has access to the network (which seems like you’ve
    done)
  4. Verify the network configurations are correct and applied to all
    applications on phone.

If those tests fail, then the Dimagi dev guys can assist you further.

Thanks and hope this helps.
Nick

Nick P. Amland

CommCare Field Fellow
Dimagi, Inc.
Dodoma, Tanzania
Google Voice: 253.642.7790
TZ Mobile: +255 762 740 996
Email: namland@dimagi.com namland08@gmail.com

··· On Tue, Jun 28, 2011 at 1:21 PM, Jonathan Payne wrote:

Hi all,

We are receiving a ‘li pat sournet byen’ (didn’t submit correctly) error in
CommCare (pih_cholera domain) when trying to submit data. We are working to
get you a copy of the logs, so hopefully coming shortly. The phone can
access web pages through the browser just fine. What is the process for
troubleshooting this?

Jon

Also see the new CommCare is Broken! guide by Clayton:
https://wiki.commcarehq.org/display/commcarepublic/CommCare+is+Broken!

··· On Tue, Jun 28, 2011 at 6:59 AM, Nick Amland wrote:

Hey Jon,

We’ve just updated some of the documentation for troubleshooting on the
CommCare public wiki (here:
https://wiki.commcarehq.org/display/commcarepublic/Technical+Support+Documentation).
It’s pretty rudimentary and won’t get you that far, but it may help identify
the problem a little more.

The basic steps are:

  1. Verify the phone’s SIM card has credit.
  2. Verify CommCare has access to the network through a CC Network test
  3. Verify the phone has access to the network (which seems like you’ve
    done)
  4. Verify the network configurations are correct and applied to all
    applications on phone.

If those tests fail, then the Dimagi dev guys can assist you further.

Thanks and hope this helps.
Nick

Nick P. Amland

CommCare Field Fellow
Dimagi, Inc.
Dodoma, Tanzania
Google Voice: 253.642.7790
TZ Mobile: +255 762 740 996
Email: namland@dimagi.com namland08@gmail.com

On Tue, Jun 28, 2011 at 1:21 PM, Jonathan Payne paynejd@gmail.com wrote:

Hi all,

We are receiving a ‘li pat sournet byen’ (didn’t submit correctly) error
in CommCare (pih_cholera domain) when trying to submit data. We are working
to get you a copy of the logs, so hopefully coming shortly. The phone can
access web pages through the browser just fine. What is the process for
troubleshooting this?

Jon

Thanks everyone. Very helpful. Problem fixed.

··· On Tue, Jun 28, 2011 at 2:28 PM, Cory Zue wrote:

Also see the new CommCare is Broken! guide by Clayton:
https://wiki.commcarehq.org/display/commcarepublic/CommCare+is+Broken!

On Tue, Jun 28, 2011 at 6:59 AM, Nick Amland namland@dimagi.com wrote:

Hey Jon,

We’ve just updated some of the documentation for troubleshooting on the
CommCare public wiki (here:
https://wiki.commcarehq.org/display/commcarepublic/Technical+Support+Documentation).
It’s pretty rudimentary and won’t get you that far, but it may help identify
the problem a little more.

The basic steps are:

  1. Verify the phone’s SIM card has credit.
  2. Verify CommCare has access to the network through a CC Network test
  3. Verify the phone has access to the network (which seems like you’ve
    done)
  4. Verify the network configurations are correct and applied to all
    applications on phone.

If those tests fail, then the Dimagi dev guys can assist you further.

Thanks and hope this helps.
Nick

Nick P. Amland

CommCare Field Fellow
Dimagi, Inc.
Dodoma, Tanzania
Google Voice: 253.642.7790
TZ Mobile: +255 762 740 996
Email: namland@dimagi.com namland08@gmail.com

On Tue, Jun 28, 2011 at 1:21 PM, Jonathan Payne paynejd@gmail.comwrote:

Hi all,

We are receiving a ‘li pat sournet byen’ (didn’t submit correctly) error
in CommCare (pih_cholera domain) when trying to submit data. We are working
to get you a copy of the logs, so hopefully coming shortly. The phone can
access web pages through the browser just fine. What is the process for
troubleshooting this?

Jon