Would someone help me fix this issue? I have been trying to re-install the
App for a user and I cant just go past this error " There was an error, and
CommCare could not be started . Do you want to see the debug information" .
When I choose to see debug information, I see the following message "null
Attempt to send logs?".
The "null pointer exception" error appears after I restore the user and I
attempt to sync, and thereafter the App would not start and go past the
the "There was an error, and CommCare could not be started . Do you want to
see the debug information" error!
Could it be the certificate issue for Nokia C2 phones? I have tried to
setup fresh install on a brand new phone, and I still get the same error
for the same user.I don't seem to have the same kind of errors with the
rest of the users even when I do a fresh re-install or sync.
Sorry to hear you are encountering this issue. Could you report an issue
from the project space on CommCareHQ and include the username of a mobile
worker who is encountering the issue?
Thanks,
Jeremy
ยทยทยท
On Mon, Apr 25, 2016 at 8:40 AM, Chaiwa Berian wrote:
Dear CommCare users,
Would someone help me fix this issue? I have been trying to re-install the
App for a user and I cant just go past this error " There was an error, and
CommCare could not be started . Do you want to see the debug information" .
When I choose to see debug information, I see the following message "null
Attempt to send logs?".
The "null pointer exception" error appears after I restore the user and I
attempt to sync, and thereafter the App would not start and go past the
the "There was an error, and CommCare could not be started . Do you want to
see the debug information" error!
Could it be the certificate issue for Nokia C2 phones? I have tried to
setup fresh install on a brand new phone, and I still get the same error
for the same user.I don't seem to have the same kind of errors with the
rest of the users even when I do a fresh re-install or sync.