"Sounds Not Allowed" Application Error

Hey cc-users,

I’m having a problem with one of the CHV phones down here in Dodoma. This
CHV is running a Newborn application which uses both audio and graphic
multimedia.

She came to me with her phone because when she opened the application and
entered the “newborn form” she received an “Application Error”. I pressed
details, and this was the message:

*Media format not supported! Uri: jr://file/audio/emergency_signs_baby.mp3
exception msg:sounds not allowed. *

*(Useful note is that “emergency_signs_baby.mp3” is the first audio
recording to be played in this form.) *

First, I checked that specific file, and it’s fine, not corrupted or
missing.

Then, I thought that this was specific to her SD card (it kind of looked low
quality), so I put the application and multimedia files on my SD card (which
is of high quality). I inserted my SD card (with the application and files
on it) and installed the application. I attempted to enter that form, and I
got the same “Application Error” message.

Then, I thought the problem could be with the application. So, I stuck my
SD card (with application and files) into my phone. But, I installed the
application and entered the form successfully.

Then, I thought it could be a phone “mode” problem. I’ve checked to make
sure the phone is in “General” mode, not in “silence” or another mode that
might inhibit the use of sound.

All to no avail! It seems its a phone specific problem, but I’m not sure
what the problem is. Does anyone have any ideas?

Thanks,
Nick

Nick P. Amland

CommCare Field Fellow
Dimagi, Inc.
Dodoma, Tanzania
Google Voice: 253.642.7790
TZ Mobile: +255 762 740 996
Email: namland@dimagi.com namland08@gmail.com

Hey,

This is the 2700c for both the CHV and my test phone.

Also, I played the mp3 file outside of the application if that provides any
useful information/clues.

Thanks,
Nick

Nick P. Amland

CommCare Field Fellow
Dimagi, Inc.
Dodoma, Tanzania
Google Voice: 253.642.7790
TZ Mobile: +255 762 740 996
Email: namland@dimagi.com namland08@gmail.com

··· On Fri, Jul 29, 2011 at 6:27 PM, Clayton Sims wrote:

Nick,

Strange, that error is actually thrown by the phone when an audio file
isn’t supported natively by the phone.

There are a few potential problems, here.

  1. The phone doesn’t support MP3 encoding at all (What model is it?)
  2. The file is MP3 encoded, but in some format which the phone can’t
    support (bitrate, or encoding scheme, etc).
  3. There’s some more insidious configuration issue or bug involved.

Can you provide the phone model and MP3 so I can check 1 and 2?

-Clayton

On Fri, Jul 29, 2011 at 11:03 AM, Nick Amland namland@dimagi.com wrote:

Hey cc-users,

I’m having a problem with one of the CHV phones down here in Dodoma. This
CHV is running a Newborn application which uses both audio and graphic
multimedia.

She came to me with her phone because when she opened the application and
entered the “newborn form” she received an “Application Error”. I pressed
details, and this was the message:

*Media format not supported! Uri:
jr://file/audio/emergency_signs_baby.mp3 exception msg:sounds not allowed.
*

*(Useful note is that “emergency_signs_baby.mp3” is the first audio
recording to be played in this form.) *

First, I checked that specific file, and it’s fine, not corrupted or
missing.

Then, I thought that this was specific to her SD card (it kind of looked
low quality), so I put the application and multimedia files on my SD card
(which is of high quality). I inserted my SD card (with the application and
files on it) and installed the application. I attempted to enter that form,
and I got the same “Application Error” message.

Then, I thought the problem could be with the application. So, I stuck my
SD card (with application and files) into my phone. But, I installed the
application and entered the form successfully.

Then, I thought it could be a phone “mode” problem. I’ve checked to make
sure the phone is in “General” mode, not in “silence” or another mode that
might inhibit the use of sound.

All to no avail! It seems its a phone specific problem, but I’m not sure
what the problem is. Does anyone have any ideas?

Thanks,
Nick

Nick P. Amland

CommCare Field Fellow
Dimagi, Inc.
Dodoma, Tanzania
Google Voice: 253.642.7790
TZ Mobile: +255 762 740 996
Email: namland@dimagi.com namland08@gmail.com

the only thing i would think of is that the phone is muted or in the
’silent’ profile, but you say you’ve checked that. is there a multimedia
permission setting for the app?

··· On Fri, Jul 29, 2011 at 12:41 PM, Nick Amland wrote:

Hey,

This is the 2700c for both the CHV and my test phone.

Also, I played the mp3 file outside of the application if that provides any
useful information/clues.

Thanks,
Nick

Nick P. Amland

CommCare Field Fellow
Dimagi, Inc.
Dodoma, Tanzania
Google Voice: 253.642.7790
TZ Mobile: +255 762 740 996
Email: namland@dimagi.com namland08@gmail.com

On Fri, Jul 29, 2011 at 6:27 PM, Clayton Sims csims@dimagi.com wrote:

Nick,

Strange, that error is actually thrown by the phone when an audio file
isn’t supported natively by the phone.

There are a few potential problems, here.

  1. The phone doesn’t support MP3 encoding at all (What model is it?)
  2. The file is MP3 encoded, but in some format which the phone can’t
    support (bitrate, or encoding scheme, etc).
  3. There’s some more insidious configuration issue or bug involved.

Can you provide the phone model and MP3 so I can check 1 and 2?

-Clayton

On Fri, Jul 29, 2011 at 11:03 AM, Nick Amland namland@dimagi.com wrote:

Hey cc-users,

I’m having a problem with one of the CHV phones down here in Dodoma.
This CHV is running a Newborn application which uses both audio and graphic
multimedia.

She came to me with her phone because when she opened the application and
entered the “newborn form” she received an “Application Error”. I pressed
details, and this was the message:

*Media format not supported! Uri:
jr://file/audio/emergency_signs_baby.mp3 exception msg:sounds not allowed.
*

*(Useful note is that “emergency_signs_baby.mp3” is the first audio
recording to be played in this form.) *

First, I checked that specific file, and it’s fine, not corrupted or
missing.

Then, I thought that this was specific to her SD card (it kind of looked
low quality), so I put the application and multimedia files on my SD card
(which is of high quality). I inserted my SD card (with the application and
files on it) and installed the application. I attempted to enter that form,
and I got the same “Application Error” message.

Then, I thought the problem could be with the application. So, I stuck
my SD card (with application and files) into my phone. But, I installed the
application and entered the form successfully.

Then, I thought it could be a phone “mode” problem. I’ve checked to make
sure the phone is in “General” mode, not in “silence” or another mode that
might inhibit the use of sound.

All to no avail! It seems its a phone specific problem, but I’m not sure
what the problem is. Does anyone have any ideas?

Thanks,
Nick

Nick P. Amland

CommCare Field Fellow
Dimagi, Inc.
Dodoma, Tanzania
Google Voice: 253.642.7790
TZ Mobile: +255 762 740 996
Email: namland@dimagi.com namland08@gmail.com

Hm, reading the error again, it looks like the

sounds not allowed” message is the one from the phone (I should clean up
the message).

That definitely implies that somewhere on the phone there is a setting
preventing it from playing. If it comes down to it and you can’t find the
setting, I bet a factory restore would fix the problem.

-Clayton

··· On Fri, Jul 29, 2011 at 12:41 PM, Nick Amland wrote:

Hey,

This is the 2700c for both the CHV and my test phone.

Also, I played the mp3 file outside of the application if that provides any
useful information/clues.

Thanks,
Nick

Nick P. Amland

CommCare Field Fellow
Dimagi, Inc.
Dodoma, Tanzania
Google Voice: 253.642.7790
TZ Mobile: +255 762 740 996
Email: namland@dimagi.com namland08@gmail.com

On Fri, Jul 29, 2011 at 6:27 PM, Clayton Sims csims@dimagi.com wrote:

Nick,

Strange, that error is actually thrown by the phone when an audio file
isn’t supported natively by the phone.

There are a few potential problems, here.

  1. The phone doesn’t support MP3 encoding at all (What model is it?)
  2. The file is MP3 encoded, but in some format which the phone can’t
    support (bitrate, or encoding scheme, etc).
  3. There’s some more insidious configuration issue or bug involved.

Can you provide the phone model and MP3 so I can check 1 and 2?

-Clayton

On Fri, Jul 29, 2011 at 11:03 AM, Nick Amland namland@dimagi.com wrote:

Hey cc-users,

I’m having a problem with one of the CHV phones down here in Dodoma.
This CHV is running a Newborn application which uses both audio and graphic
multimedia.

She came to me with her phone because when she opened the application and
entered the “newborn form” she received an “Application Error”. I pressed
details, and this was the message:

*Media format not supported! Uri:
jr://file/audio/emergency_signs_baby.mp3 exception msg:sounds not allowed.
*

*(Useful note is that “emergency_signs_baby.mp3” is the first audio
recording to be played in this form.) *

First, I checked that specific file, and it’s fine, not corrupted or
missing.

Then, I thought that this was specific to her SD card (it kind of looked
low quality), so I put the application and multimedia files on my SD card
(which is of high quality). I inserted my SD card (with the application and
files on it) and installed the application. I attempted to enter that form,
and I got the same “Application Error” message.

Then, I thought the problem could be with the application. So, I stuck
my SD card (with application and files) into my phone. But, I installed the
application and entered the form successfully.

Then, I thought it could be a phone “mode” problem. I’ve checked to make
sure the phone is in “General” mode, not in “silence” or another mode that
might inhibit the use of sound.

All to no avail! It seems its a phone specific problem, but I’m not sure
what the problem is. Does anyone have any ideas?

Thanks,
Nick

Nick P. Amland

CommCare Field Fellow
Dimagi, Inc.
Dodoma, Tanzania
Google Voice: 253.642.7790
TZ Mobile: +255 762 740 996
Email: namland@dimagi.com namland08@gmail.com

Hey,

Alright, I figured it out. It was a local setting on the phone. The
setting is located here: Settings>Tones>Application Tones

The “Application Tone” setting was set to “Off”. I changed it to “On”, and
this fixed the problem. Not sure, how that got set to “Off”.

Thanks for the tip to look around for a local setting.

Nick

Nick P. Amland

CommCare Field Fellow
Dimagi, Inc.
Dodoma, Tanzania
Google Voice: 253.642.7790
TZ Mobile: +255 762 740 996
Email: namland@dimagi.com namland08@gmail.com

··· On Fri, Jul 29, 2011 at 7:49 PM, Clayton Sims wrote:

Hm, reading the error again, it looks like the

sounds not allowed” message is the one from the phone (I should clean
up the message).

That definitely implies that somewhere on the phone there is a setting
preventing it from playing. If it comes down to it and you can’t find the
setting, I bet a factory restore would fix the problem.

-Clayton

On Fri, Jul 29, 2011 at 12:41 PM, Nick Amland namland@dimagi.com wrote:

Hey,

This is the 2700c for both the CHV and my test phone.

Also, I played the mp3 file outside of the application if that provides
any useful information/clues.

Thanks,
Nick

Nick P. Amland

CommCare Field Fellow
Dimagi, Inc.
Dodoma, Tanzania
Google Voice: 253.642.7790
TZ Mobile: +255 762 740 996
Email: namland@dimagi.com namland08@gmail.com

On Fri, Jul 29, 2011 at 6:27 PM, Clayton Sims csims@dimagi.com wrote:

Nick,

Strange, that error is actually thrown by the phone when an audio file
isn’t supported natively by the phone.

There are a few potential problems, here.

  1. The phone doesn’t support MP3 encoding at all (What model is it?)
  2. The file is MP3 encoded, but in some format which the phone can’t
    support (bitrate, or encoding scheme, etc).
  3. There’s some more insidious configuration issue or bug involved.

Can you provide the phone model and MP3 so I can check 1 and 2?

-Clayton

On Fri, Jul 29, 2011 at 11:03 AM, Nick Amland namland@dimagi.comwrote:

Hey cc-users,

I’m having a problem with one of the CHV phones down here in Dodoma.
This CHV is running a Newborn application which uses both audio and graphic
multimedia.

She came to me with her phone because when she opened the application
and entered the “newborn form” she received an “Application Error”. I
pressed details, and this was the message:

*Media format not supported! Uri:
jr://file/audio/emergency_signs_baby.mp3 exception msg:sounds not allowed.
*

*(Useful note is that “emergency_signs_baby.mp3” is the first audio
recording to be played in this form.) *

First, I checked that specific file, and it’s fine, not corrupted or
missing.

Then, I thought that this was specific to her SD card (it kind of looked
low quality), so I put the application and multimedia files on my SD card
(which is of high quality). I inserted my SD card (with the application and
files on it) and installed the application. I attempted to enter that form,
and I got the same “Application Error” message.

Then, I thought the problem could be with the application. So, I stuck
my SD card (with application and files) into my phone. But, I installed the
application and entered the form successfully.

Then, I thought it could be a phone “mode” problem. I’ve checked to
make sure the phone is in “General” mode, not in “silence” or another mode
that might inhibit the use of sound.

All to no avail! It seems its a phone specific problem, but I’m not
sure what the problem is. Does anyone have any ideas?

Thanks,
Nick

Nick P. Amland

CommCare Field Fellow
Dimagi, Inc.
Dodoma, Tanzania
Google Voice: 253.642.7790
TZ Mobile: +255 762 740 996
Email: namland@dimagi.com namland08@gmail.com

Hey cc-users,

I’ve added this to the CommCare wiki’s troubleshooting page. You can find
steps to solve this and other problems there.

Thanks,
Nick

Nick P. Amland

CommCare Field Fellow
Dimagi, Inc.
Dodoma, Tanzania
Google Voice: 253.642.7790
TZ Mobile: +255 762 740 996
Email: namland@dimagi.com namland08@gmail.com

··· On Fri, Jul 29, 2011 at 8:01 PM, Nick Amland wrote:

Hey,

Alright, I figured it out. It was a local setting on the phone. The
setting is located here: Settings>Tones>Application Tones

The “Application Tone” setting was set to “Off”. I changed it to “On”, and
this fixed the problem. Not sure, how that got set to “Off”.

Thanks for the tip to look around for a local setting.

Nick

Nick P. Amland

CommCare Field Fellow
Dimagi, Inc.
Dodoma, Tanzania
Google Voice: 253.642.7790
TZ Mobile: +255 762 740 996
Email: namland@dimagi.com namland08@gmail.com

On Fri, Jul 29, 2011 at 7:49 PM, Clayton Sims csims@dimagi.com wrote:

Hm, reading the error again, it looks like the

sounds not allowed” message is the one from the phone (I should clean
up the message).

That definitely implies that somewhere on the phone there is a setting
preventing it from playing. If it comes down to it and you can’t find the
setting, I bet a factory restore would fix the problem.

-Clayton

On Fri, Jul 29, 2011 at 12:41 PM, Nick Amland namland@dimagi.com wrote:

Hey,

This is the 2700c for both the CHV and my test phone.

Also, I played the mp3 file outside of the application if that provides
any useful information/clues.

Thanks,
Nick

Nick P. Amland

CommCare Field Fellow
Dimagi, Inc.
Dodoma, Tanzania
Google Voice: 253.642.7790
TZ Mobile: +255 762 740 996
Email: namland@dimagi.com namland08@gmail.com

On Fri, Jul 29, 2011 at 6:27 PM, Clayton Sims csims@dimagi.com wrote:

Nick,

Strange, that error is actually thrown by the phone when an audio file
isn’t supported natively by the phone.

There are a few potential problems, here.

  1. The phone doesn’t support MP3 encoding at all (What model is it?)
  2. The file is MP3 encoded, but in some format which the phone can’t
    support (bitrate, or encoding scheme, etc).
  3. There’s some more insidious configuration issue or bug involved.

Can you provide the phone model and MP3 so I can check 1 and 2?

-Clayton

On Fri, Jul 29, 2011 at 11:03 AM, Nick Amland namland@dimagi.comwrote:

Hey cc-users,

I’m having a problem with one of the CHV phones down here in Dodoma.
This CHV is running a Newborn application which uses both audio and graphic
multimedia.

She came to me with her phone because when she opened the application
and entered the “newborn form” she received an “Application Error”. I
pressed details, and this was the message:

*Media format not supported! Uri:
jr://file/audio/emergency_signs_baby.mp3 exception msg:sounds not allowed.
*

*(Useful note is that “emergency_signs_baby.mp3” is the first audio
recording to be played in this form.) *

First, I checked that specific file, and it’s fine, not corrupted or
missing.

Then, I thought that this was specific to her SD card (it kind of
looked low quality), so I put the application and multimedia files on my SD
card (which is of high quality). I inserted my SD card (with the
application and files on it) and installed the application. I attempted to
enter that form, and I got the same “Application Error” message.

Then, I thought the problem could be with the application. So, I stuck
my SD card (with application and files) into my phone. But, I installed the
application and entered the form successfully.

Then, I thought it could be a phone “mode” problem. I’ve checked to
make sure the phone is in “General” mode, not in “silence” or another mode
that might inhibit the use of sound.

All to no avail! It seems its a phone specific problem, but I’m not
sure what the problem is. Does anyone have any ideas?

Thanks,
Nick

Nick P. Amland

CommCare Field Fellow
Dimagi, Inc.
Dodoma, Tanzania
Google Voice: 253.642.7790
TZ Mobile: +255 762 740 996
Email: namland@dimagi.com namland08@gmail.com