I’m having a problem with one of the CHV phones down here in Dodoma. This
CHV is running a Newborn application which uses both audio and graphic
She came to me with her phone because when she opened the application and
entered the “newborn form” she received an “Application Error”. I pressed
details, and this was the message:
*Media format not supported! Uri: jr://file/audio/emergency_signs_baby.mp3
exception msg:sounds not allowed. *
*(Useful note is that “emergency_signs_baby.mp3” is the first audio
recording to be played in this form.) *
First, I checked that specific file, and it’s fine, not corrupted or
Then, I thought that this was specific to her SD card (it kind of looked low
quality), so I put the application and multimedia files on my SD card (which
is of high quality). I inserted my SD card (with the application and files
on it) and installed the application. I attempted to enter that form, and I
got the same “Application Error” message.
Then, I thought the problem could be with the application. So, I stuck my
SD card (with application and files) into my phone. But, I installed the
application and entered the form successfully.
Then, I thought it could be a phone “mode” problem. I’ve checked to make
sure the phone is in “General” mode, not in “silence” or another mode that
might inhibit the use of sound.
All to no avail! It seems its a phone specific problem, but I’m not sure
what the problem is. Does anyone have any ideas?
Nick P. Amland