Shortcut and application access getting in NOKIA C2-01

Its a common problem. It may happen but need nt worry abt it. Urer can access it from commcare flower. Only thing that need to ensure application is working

··· ---------- Sent from my Nokia phone

------Original message------
From: Girdhari Bora gbora@intrahealth.org
To: "commcare-users@googlegroups.com" commcare-users@googlegroups.com
Date: Friday, March 16, 2012 9:02:12 AM GMT+0000
Subject: Shortcut and application access getting in NOKIA C2-01

Hello everyone,

We have recently been facing problems with the CommCare shortcuts (on the navigation and left/right selection left) in Nokia C2-01, they get reset (disappear) on switching the mobile ON/OFF. Moreover the settings (application access) is also disappearing.

In low literacy settings its causing problems as community workers find the shortcuts as the most convenient way of interacting with the application.

Please suggest the best ways to handle this.

warm regards,
girdhari

Hi Shirish,

You always have that option, but shortcuts are the easiest way to make
users feel comfortable with the system especially in low literacy settings
where even reading Hindi is a struggle. Moreover, when we have limited
training time and we want CHWs to start using the app sooner , we need to
avoid getting entangled in navigating to the application and ensure that
CHWs spend more time using the application and get familiar with it.

Thanks for suggesting that it is a common problem, and I would like to
raise it to Clayton and the team.

warm regards,
girdhari

··· On Sat, Mar 17, 2012 at 2:15 PM, kambleshirish68@gmail.com < kambleshirish68@gmail.com> wrote:

Its a common problem. It may happen but need nt worry abt it. Urer can
access it from commcare flower. Only thing that need to ensure application
is working


Sent from my Nokia phone

------Original message------
From: Girdhari Bora gbora@intrahealth.org
To: "commcare-users@googlegroups.com" commcare-users@googlegroups.com
Date: Friday, March 16, 2012 9:02:12 AM GMT+0000
Subject: Shortcut and application access getting in NOKIA C2-01

Hello everyone,

We have recently been facing problems with the CommCare shortcuts (on the
navigation and left/right selection left) in Nokia C2-01, they get reset
(disappear) on switching the mobile ON/OFF. Moreover the settings
(application access) is also disappearing.

In low literacy settings its causing problems as community workers find
the shortcuts as the most convenient way of interacting with the
application.

Please suggest the best ways to handle this.

warm regards,
girdhari


warm regards,

Girdhari
94-101-22-8-22

Hello,

I just wanted to add that we had a similar problem during a recent
training- we put the application on all the phones (C2-01s), set up
the shortcut, configured the application accesses, and then turned the
phones off to save battery. Then when we turned them on to start
training the shortcuts were all gone. We eventually figured out that
it is necessary to open the application at least once after
installation before turning the phone off - at least that seemed to
fix the problem for us. Specifically we set everything up, opened
CommCare from the shortcut, and then clicked open demo mode before
closing the program and shutting down. Hope that helps!

Jeremy

··· On Mar 17, 11:09 pm, Girdhari Bora wrote: > Hi Shirish, > > You always have that option, but shortcuts are the easiest way to make > users feel comfortable with the system especially in low literacy settings > where even reading Hindi is a struggle. Moreover, when we have limited > training time and we want CHWs to start using the app sooner , we need to > avoid getting entangled in navigating to the application and ensure that > CHWs spend more time using the application and get familiar with it. > > *Thanks for suggesting that it is a common problem, and I would like to > raise it to Clayton and the team.* > > warm regards, > girdhari > > On Sat, Mar 17, 2012 at 2:15 PM, kambleshiris...@gmail.com < kambleshiris...@gmail.com> wrote: > > Its a common problem. It may happen but need nt worry abt it. Urer can > > access it from commcare flower. Only thing that need to ensure application > > is working > > > ---------- > > Sent from my Nokia phone > > > ------Original message------ > > From: Girdhari Bora > > To: "commcare-users@googlegroups.com" > > Date: Friday, March 16, 2012 9:02:12 AM GMT+0000 > > Subject: Shortcut and application access getting in NOKIA C2-01 > > > Hello everyone, > > > We have recently been facing problems with the CommCare shortcuts (on the > > navigation and left/right selection left) in Nokia C2-01, they get reset > > (disappear) on switching the mobile ON/OFF. Moreover the settings > > (application access) is also disappearing. > > > In low literacy settings its causing problems as community workers find > > the shortcuts as the most convenient way of interacting with the > > application. > > > Please suggest the best ways to handle this. > > > warm regards, > > girdhari > > -- > warm regards, > > Girdhari > 94-101-22-8-22

That makes great sense Jeremy!
Will confirm to the group, if that works for us too .

many thanks
-girdhari

··· On Sun, Mar 18, 2012 at 10:04 PM, Jeremy Wacksman wrote:

Hello,

I just wanted to add that we had a similar problem during a recent
training- we put the application on all the phones (C2-01s), set up
the shortcut, configured the application accesses, and then turned the
phones off to save battery. Then when we turned them on to start
training the shortcuts were all gone. We eventually figured out that
it is necessary to open the application at least once after
installation before turning the phone off - at least that seemed to
fix the problem for us. Specifically we set everything up, opened
CommCare from the shortcut, and then clicked open demo mode before
closing the program and shutting down. Hope that helps!

Jeremy

On Mar 17, 11:09 pm, Girdhari Bora girdhari.b...@gmail.com wrote:

Hi Shirish,

You always have that option, but shortcuts are the easiest way to make
users feel comfortable with the system especially in low literacy
settings
where even reading Hindi is a struggle. Moreover, when we have limited
training time and we want CHWs to start using the app sooner , we need to
avoid getting entangled in navigating to the application and ensure that
CHWs spend more time using the application and get familiar with it.

Thanks for suggesting that it is a common problem, and I would like to
raise it to Clayton and the team.

warm regards,
girdhari

On Sat, Mar 17, 2012 at 2:15 PM, kambleshiris...@gmail.com < kambleshiris...@gmail.com> wrote:

Its a common problem. It may happen but need nt worry abt it. Urer can
access it from commcare flower. Only thing that need to ensure
application

is working


Sent from my Nokia phone

------Original message------
From: Girdhari Bora gb...@intrahealth.org
To: "commcare-users@googlegroups.com" <commcare-users@googlegroups.com

Date: Friday, March 16, 2012 9:02:12 AM GMT+0000
Subject: Shortcut and application access getting in NOKIA C2-01

Hello everyone,

We have recently been facing problems with the CommCare shortcuts (on
the

navigation and left/right selection left) in Nokia C2-01, they get
reset

(disappear) on switching the mobile ON/OFF. Moreover the settings
(application access) is also disappearing.

In low literacy settings its causing problems as community workers find
the shortcuts as the most convenient way of interacting with the
application.

Please suggest the best ways to handle this.

warm regards,
girdhari


warm regards,

Girdhari
94-101-22-8-22

Jeremy,

Awesome advice on the workaround! I’ve never heard that suggestion, but if
this turns out to resolve the issue on these phones, we should absolutely
put it on the wiki, as there are a number of project partners who report
this coming up.

Cheers,
-Clayton

··· On Sun, Mar 18, 2012 at 1:28 PM, Girdhari Bora wrote:

That makes great sense Jeremy!
Will confirm to the group, if that works for us too .

many thanks
-girdhari

On Sun, Mar 18, 2012 at 10:04 PM, Jeremy Wacksman jwacksman@dimagi.comwrote:

Hello,

I just wanted to add that we had a similar problem during a recent
training- we put the application on all the phones (C2-01s), set up
the shortcut, configured the application accesses, and then turned the
phones off to save battery. Then when we turned them on to start
training the shortcuts were all gone. We eventually figured out that
it is necessary to open the application at least once after
installation before turning the phone off - at least that seemed to
fix the problem for us. Specifically we set everything up, opened
CommCare from the shortcut, and then clicked open demo mode before
closing the program and shutting down. Hope that helps!

Jeremy

On Mar 17, 11:09 pm, Girdhari Bora girdhari.b...@gmail.com wrote:

Hi Shirish,

You always have that option, but shortcuts are the easiest way to make
users feel comfortable with the system especially in low literacy
settings
where even reading Hindi is a struggle. Moreover, when we have limited
training time and we want CHWs to start using the app sooner , we need
to
avoid getting entangled in navigating to the application and ensure that
CHWs spend more time using the application and get familiar with it.

Thanks for suggesting that it is a common problem, and I would like to
raise it to Clayton and the team.

warm regards,
girdhari

On Sat, Mar 17, 2012 at 2:15 PM, kambleshiris...@gmail.com < kambleshiris...@gmail.com> wrote:

Its a common problem. It may happen but need nt worry abt it. Urer can
access it from commcare flower. Only thing that need to ensure
application

is working


Sent from my Nokia phone

------Original message------
From: Girdhari Bora gb...@intrahealth.org
To: "commcare-users@googlegroups.com" <
commcare-users@googlegroups.com>

Date: Friday, March 16, 2012 9:02:12 AM GMT+0000
Subject: Shortcut and application access getting in NOKIA C2-01

Hello everyone,

We have recently been facing problems with the CommCare shortcuts (on
the

navigation and left/right selection left) in Nokia C2-01, they get
reset

(disappear) on switching the mobile ON/OFF. Moreover the settings
(application access) is also disappearing.

In low literacy settings its causing problems as community workers
find

the shortcuts as the most convenient way of interacting with the
application.

Please suggest the best ways to handle this.

warm regards,
girdhari


warm regards,

Girdhari
94-101-22-8-22

Jeremy, Clayton and all,

What Jeremy has written below works PERFECTLY for us. We were struggling with this up till then.

many thanks,
-girdhari

··· From: commcare-users@googlegroups.com [mailto:commcare-users@googlegroups.com] On Behalf Of Clayton Sims Sent: Tuesday, March 20, 2012 10:28 PM To: commcare-users@googlegroups.com Subject: Re: Shortcut and application access getting in NOKIA C2-01

Jeremy,

Awesome advice on the workaround! I’ve never heard that suggestion, but if this turns out to resolve the issue on these phones, we should absolutely put it on the wiki, as there are a number of project partners who report this coming up.

Cheers,
-Clayton
On Sun, Mar 18, 2012 at 1:28 PM, Girdhari Bora <girdhari.bora@gmail.commailto:girdhari.bora@gmail.com> wrote:
That makes great sense Jeremy!
Will confirm to the group, if that works for us too .

many thanks
-girdhari

On Sun, Mar 18, 2012 at 10:04 PM, Jeremy Wacksman <jwacksman@dimagi.commailto:jwacksman@dimagi.com> wrote:
Hello,

I just wanted to add that we had a similar problem during a recent
training- we put the application on all the phones (C2-01s), set up
the shortcut, configured the application accesses, and then turned the
phones off to save battery. Then when we turned them on to start
training the shortcuts were all gone. We eventually figured out that
it is necessary to open the application at least once after
installation before turning the phone off - at least that seemed to
fix the problem for us. Specifically we set everything up, opened
CommCare from the shortcut, and then clicked open demo mode before
closing the program and shutting down. Hope that helps!

Jeremy

On Mar 17, 11:09 pm, Girdhari Bora <girdhari.b...@gmail.commailto:girdhari.b...@gmail.com> wrote:

Hi Shirish,

You always have that option, but shortcuts are the easiest way to make
users feel comfortable with the system especially in low literacy settings
where even reading Hindi is a struggle. Moreover, when we have limited
training time and we want CHWs to start using the app sooner , we need to
avoid getting entangled in navigating to the application and ensure that
CHWs spend more time using the application and get familiar with it.

Thanks for suggesting that it is a common problem, and I would like to
raise it to Clayton and the team.

warm regards,
girdhari

On Sat, Mar 17, 2012 at 2:15 PM, kambleshiris...@gmail.commailto:kambleshiris...@gmail.com < kambleshiris...@gmail.commailto:kambleshiris...@gmail.com> wrote:

Its a common problem. It may happen but need nt worry abt it. Urer can
access it from commcare flower. Only thing that need to ensure application
is working


Sent from my Nokia phone

------Original message------
From: Girdhari Bora <gb...@intrahealth.orgmailto:gb...@intrahealth.org>
To: "commcare-users@googlegroups.commailto:commcare-users@googlegroups.com" <commcare-users@googlegroups.commailto:commcare-users@googlegroups.com>
Date: Friday, March 16, 2012 9:02:12 AM GMT+0000
Subject: Shortcut and application access getting in NOKIA C2-01

Hello everyone,

We have recently been facing problems with the CommCare shortcuts (on the
navigation and left/right selection left) in Nokia C2-01, they get reset
(disappear) on switching the mobile ON/OFF. Moreover the settings
(application access) is also disappearing.

In low literacy settings its causing problems as community workers find
the shortcuts as the most convenient way of interacting with the
application.

Please suggest the best ways to handle this.

warm regards,
girdhari


warm regards,

Girdhari
94-101-22-8-22

Girdhari,

Glad to hear that worked for you all! This information is now posted
to the wiki here: https://wiki.commcarehq.org/display/commcarepublic/Troubleshooting+Phone+Problems

Jeremy

··· On Mar 21, 6:53 am, Girdhari Bora wrote: > Jeremy, Clayton and all, > > What Jeremy has written below works PERFECTLY for us. We were struggling with this up till then. > > many thanks, > -girdhari > > From: commcare-users@googlegroups.com [mailto:commcare-users@googlegroups.com] On Behalf Of Clayton Sims > Sent: Tuesday, March 20, 2012 10:28 PM > To: commcare-users@googlegroups.com > Subject: Re: Shortcut and application access getting in NOKIA C2-01 > > Jeremy, > > Awesome advice on the workaround! I've never heard that suggestion, but if this turns out to resolve the issue on these phones, we should absolutely put it on the wiki, as there are a number of project partners who report this coming up. > > Cheers, > -Clayton > On Sun, Mar 18, 2012 at 1:28 PM, Girdhari Bora <girdhari.b...@gmail.com> wrote: > That makes great sense Jeremy! > Will confirm to the group, if that works for us too . > > many thanks > -girdhari > > On Sun, Mar 18, 2012 at 10:04 PM, Jeremy Wacksman <jwacks...@dimagi.com> wrote: > Hello, > > I just wanted to add that we had a similar problem during a recent > training- we put the application on all the phones (C2-01s), set up > the shortcut, configured the application accesses, and then turned the > phones off to save battery. Then when we turned them on to start > training the shortcuts were all gone. We eventually figured out that > it is necessary to open the application at least once after > installation before turning the phone off - at least that seemed to > fix the problem for us. Specifically we set everything up, opened > CommCare from the shortcut, and then clicked open demo mode before > closing the program and shutting down. Hope that helps! > > Jeremy > > On Mar 17, 11:09 pm, Girdhari Bora <girdhari.b...@gmail.com> wrote: > > > > > > > > > Hi Shirish, > > > You always have that option, but shortcuts are the easiest way to make > > users feel comfortable with the system especially in low literacy settings > > where even reading Hindi is a struggle. Moreover, when we have limited > > training time and we want CHWs to start using the app sooner , we need to > > avoid getting entangled in navigating to the application and ensure that > > CHWs spend more time using the application and get familiar with it. > > > *Thanks for suggesting that it is a common problem, and I would like to > > raise it to Clayton and the team.* > > > warm regards, > > girdhari > > > On Sat, Mar 17, 2012 at 2:15 PM, kambleshiris...@gmail.com < kambleshiris...@gmail.com> wrote: > > > Its a common problem. It may happen but need nt worry abt it. Urer can > > > access it from commcare flower. Only thing that need to ensure application > > > is working > > > > ---------- > > > Sent from my Nokia phone > > > > ------Original message------ > > > From: Girdhari Bora <gb...@intrahealth.org> > > > To: "commcare-users@googlegroups.com" <commcare-users@googlegroups.com> > > > Date: Friday, March 16, 2012 9:02:12 AM GMT+0000 > > > Subject: Shortcut and application access getting in NOKIA C2-01 > > > > Hello everyone, > > > > We have recently been facing problems with the CommCare shortcuts (on the > > > navigation and left/right selection left) in Nokia C2-01, they get reset > > > (disappear) on switching the mobile ON/OFF. Moreover the settings > > > (application access) is also disappearing. > > > > In low literacy settings its causing problems as community workers find > > > the shortcuts as the most convenient way of interacting with the > > > application. > > > > Please suggest the best ways to handle this. > > > > warm regards, > > > girdhari > > > -- > > warm regards, > > > Girdhari > > 94-101-22-8-22

Hi all,

Just to follow up on the missing shortcut and reset permissions issue,
we’ve uncovered one more step in the process that is required in order for
things to properly work while doing phone prep in Bihar:

The phone must be turned off and on after the app is moved/copied onto the
phone’s memory, but before the shortcut and permissions are set.

If you move the app, set the permissions and create the shortcut without
restarting the phone, everything will disappear the first time the phone
restarts.

I’ve updated the wiki with this information as well:
https://wiki.commcarehq.org/display/commcarepublic/Troubleshooting+Phone+Problems

cheers,
Cory

··· On Wed, Mar 21, 2012 at 9:28 AM, Jeremy Wacksman wrote:

Girdhari,

Glad to hear that worked for you all! This information is now posted
to the wiki here:
https://wiki.commcarehq.org/display/commcarepublic/Troubleshooting+Phone+Problems

Jeremy

On Mar 21, 6:53 am, Girdhari Bora gb...@intrahealth.org wrote:

Jeremy, Clayton and all,

What Jeremy has written below works PERFECTLY for us. We were struggling
with this up till then.

many thanks,
-girdhari

From: commcare-users@googlegroups.com [mailto:
commcare-users@googlegroups.com] On Behalf Of Clayton Sims
Sent: Tuesday, March 20, 2012 10:28 PM
To: commcare-users@googlegroups.com
Subject: Re: Shortcut and application access getting in NOKIA C2-01

Jeremy,

Awesome advice on the workaround! I’ve never heard that suggestion, but
if this turns out to resolve the issue on these phones, we should
absolutely put it on the wiki, as there are a number of project partners
who report this coming up.

Cheers,
-Clayton
On Sun, Mar 18, 2012 at 1:28 PM, Girdhari Bora <girdhari.b...@gmail.com mailto:girdhari.b...@gmail.com> wrote:
That makes great sense Jeremy!
Will confirm to the group, if that works for us too .

many thanks
-girdhari

On Sun, Mar 18, 2012 at 10:04 PM, Jeremy Wacksman <jwacks...@dimagi.com mailto:jwacks...@dimagi.com> wrote:
Hello,

I just wanted to add that we had a similar problem during a recent
training- we put the application on all the phones (C2-01s), set up
the shortcut, configured the application accesses, and then turned the
phones off to save battery. Then when we turned them on to start
training the shortcuts were all gone. We eventually figured out that
it is necessary to open the application at least once after
installation before turning the phone off - at least that seemed to
fix the problem for us. Specifically we set everything up, opened
CommCare from the shortcut, and then clicked open demo mode before
closing the program and shutting down. Hope that helps!

Jeremy

On Mar 17, 11:09 pm, Girdhari Bora <girdhari.b...@gmail.com<mailto: girdhari.b...@gmail.com>> wrote:

Hi Shirish,

You always have that option, but shortcuts are the easiest way to make
users feel comfortable with the system especially in low literacy
settings

where even reading Hindi is a struggle. Moreover, when we have limited
training time and we want CHWs to start using the app sooner , we need
to

avoid getting entangled in navigating to the application and ensure
that

CHWs spend more time using the application and get familiar with it.

Thanks for suggesting that it is a common problem, and I would like to
raise it to Clayton and the team.

warm regards,
girdhari

On Sat, Mar 17, 2012 at 2:15 PM, kambleshiris...@gmail.com<mailto: kambleshiris...@gmail.com> < kambleshiris...@gmail.commailto:kambleshiris...@gmail.com> wrote:

Its a common problem. It may happen but need nt worry abt it. Urer
can

access it from commcare flower. Only thing that need to ensure
application

is working


Sent from my Nokia phone

------Original message------
From: Girdhari Bora <gb...@intrahealth.org<mailto:
gb...@intrahealth.org>>

To: "commcare-users@googlegroups.com<mailto:
commcare-users@googlegroups.com>" <commcare-users@googlegroups.com<mailto:
commcare-users@googlegroups.com>>

Date: Friday, March 16, 2012 9:02:12 AM GMT+0000
Subject: Shortcut and application access getting in NOKIA C2-01

Hello everyone,

We have recently been facing problems with the CommCare shortcuts
(on the

navigation and left/right selection left) in Nokia C2-01, they get
reset

(disappear) on switching the mobile ON/OFF. Moreover the settings
(application access) is also disappearing.

In low literacy settings its causing problems as community workers
find

the shortcuts as the most convenient way of interacting with the
application.

Please suggest the best ways to handle this.

warm regards,
girdhari


warm regards,

Girdhari
94-101-22-8-22