Sending SMS to closed cases?

Hello! We have an SMS feature set up as part of our CommCare app to send appointment reminders and some educational/motivational content to patients with records in our system. Our messages are set up as conditional alerts. We don’t currently have a rule criteria set up to restrict messages to only be sent to open cases. I am wondering if that is necessary, or if CommCare automatically excludes closed cases from receiving messages. Thank you for your help!

Hey Katy,

Conditional alerts are configured to send to open cases only, not closed cases. More on this here:


1 Like