Hi there, really hoping someone can help me out with this.
Im trying to find a way of sending an email out when a case is closed.
I have tried using conditional alerts and was able to get that working as long as the case is open. This is not the requirement though, we have a followup form that closes a case on submission. I have the conditional alert set to check a case property changing to true on that form to fire of the email. However because the case becomes closed on the submission of the form the email never gets fired off.
Is there a way to get around this or possibly another way of doing it?
Any help would be much appreciated.