Screen Overlay Detected

Hello, I am receiving the following error when trying to download an
application on one of my international user’s device. Do you know why this
is happening and how to resolve? I couldn’t find record of this error on
any of the other help sites.

Thank you!

Hi Jessie!

CommCare is attempting to request permissions from the user, while another
app is running “over” the screen, which Android prevents (confusingly!) for
security reasons.

Here’s a quick writeup online about how you can mitigate this on different
devices:

-Clayton

··· On Wed, Jan 11, 2017 at 3:46 PM, Jessie Baker wrote:

Hello, I am receiving the following error when trying to download an
application on one of my international user’s device. Do you know why this
is happening and how to resolve? I couldn’t find record of this error on
any of the other help sites.

Thank you!


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“commcare-users” group.
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Interesting, thank you so much for this. I will pass along to our user and
see if this resolves the issue!!

··· On Wednesday, January 11, 2017 at 6:34:05 PM UTC-5, Clayton Sims wrote: > > Hi Jessie! > > CommCare is attempting to request permissions from the user, while another > app is running "over" the screen, which Android prevents (confusingly!) for > security reasons. > > Here's a quick writeup online about how you can mitigate this on different > devices: > > http://www.howtogeek.com/271519/how-to-fix-the-screen-overlay-detected-error-on-android/ > > -Clayton > > On Wed, Jan 11, 2017 at 3:46 PM, Jessie Baker <jessie.l...@gmail.com > wrote: > >> Hello, I am receiving the following error when trying to download an >> application on one of my international user's device. Do you know why this >> is happening and how to resolve? I couldn't find record of this error on >> any of the other help sites. >> >> Thank you! >> >> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/d/optout. >> > >