Restore archived forms - how long does it take for the change to appear?

Hi there,

I have just un-archived / restored an archived form, and I was wondering
how long it should take for this to take effect. It is currently still not
showing up on the case history for that case ID, nor is it showing up on
the mobile device (despite me syncing with the server). I am therefore
assuming it takes time for the server to pick up this change?

Thanks,
Maya

HI Maya

It shouldn’t take any time at all. If you need further assistance the best
course of action would be to report an issue from CommCare HQ and include
the URL of the form you’ve un-archived as well as any details about cases
you expect to be seeing.

··· On 3 May 2017 at 14:22, wrote:

Hi there,

I have just un-archived / restored an archived form, and I was wondering
how long it should take for this to take effect. It is currently still not
showing up on the case history for that case ID, nor is it showing up on
the mobile device (despite me syncing with the server). I am therefore
assuming it takes time for the server to pick up this change?

Thanks,
Maya


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Simon Kelly
Director of Server Engineer | Dimagi