Report Issues

Users
1

Hello,

We are currently working on a known issue involving reports on our site.
While we are working to fix this, there may be subsequent issues in reports
that contain forms, such as reports not showing all data or loading slowly.
Once we fix the underlying cause, all forms should show in reports as
expected. We will update this thread once the issue has been resolved.

Thanks for your patience as we work to resolve this as quickly as possible.

Best,

Robin Selwitz
CommCare HQ Support

2

Hey all,

This has been resolved and everything is up to date again.

best,
Cory

··· On Tue, Aug 9, 2016 at 11:16 PM, rselwitz wrote:

Hello,

We are currently working on a known issue involving reports on our site.
While we are working to fix this, there may be subsequent issues in reports
that contain forms, such as reports not showing all data or loading slowly.
Once we fix the underlying cause, all forms should show in reports as
expected. We will update this thread once the issue has been resolved.

Thanks for your patience as we work to resolve this as quickly as possible.

Best,

Robin Selwitz
CommCare HQ Support

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3

Hello,

We are currently working on a known issue involving reports on our site.
While we are working to fix this, there may be subsequent issues in reports
that contain forms, such as reports not showing all data or loading slowly.
Once we fix the underlying cause, all forms should show in reports as
expected. We will update this thread once the issue has been resolved.

Thanks for your patience as we work to resolve this as quickly as possible.

Best,

Robin Selwitz
CommCare HQ Support

··· On Tuesday, 9 August 2016 21:16:30 UTC, rselwitz wrote:
4

i am experincing a problem when trying to create a Web Page(Excel
dashboard) it happens when i click on the blue button that says create. A
Message will pop up saying "There are errors with your configuration.
Please fix them before creating the export". can you please fix this for me

··· On Tuesday, 9 August 2016 21:16:30 UTC, rselwitz wrote: > > Hello, > > We are currently working on a known issue involving reports on our site. > While we are working to fix this, there may be subsequent issues in reports > that contain forms, such as reports not showing all data or loading slowly. > Once we fix the underlying cause, all forms should show in reports as > expected. We will update this thread once the issue has been resolved. > > Thanks for your patience as we work to resolve this as quickly as possible. > > Best, > > Robin Selwitz > CommCare HQ Support >
5

How can i have the app installed on my phone? It is requesting some code....

Thanks,

Isaac

··· On Tuesday, August 9, 2016 at 2:16:30 PM UTC-7, rselwitz wrote: > > Hello, > > We are currently working on a known issue involving reports on our site. > While we are working to fix this, there may be subsequent issues in reports > that contain forms, such as reports not showing all data or loading slowly. > Once we fix the underlying cause, all forms should show in reports as > expected. We will update this thread once the issue has been resolved. > > Thanks for your patience as we work to resolve this as quickly as possible. > > Best, > > Robin Selwitz > CommCare HQ Support >
6

Hi Robin
Could this be the reason why my info.case.id column is empty when I
download one of my forms? It shows up for all other forms that are linked
except for one.

Best
Karin

··· On Tuesday, 9 August 2016 22:16:30 UTC+1, rselwitz wrote: > > Hello, > > We are currently working on a known issue involving reports on our site. > While we are working to fix this, there may be subsequent issues in reports > that contain forms, such as reports not showing all data or loading slowly. > Once we fix the underlying cause, all forms should show in reports as > expected. We will update this thread once the issue has been resolved. > > Thanks for your patience as we work to resolve this as quickly as possible. > > Best, > > Robin Selwitz > CommCare HQ Support >
7

Robin and all -- can you tell us why this thread is still "pinned" to the
top of the forum? Is that because there are still report issues that it's
good for us to track? Or, alternatively, is this bug resolved... in which
case, maybe un-pin this thread? Just curious. Thanks!

8

Hello,

Has this issue been resolved? Cory says yes, but I seem to be having the
same issue of reports not showing all the forms that were collected (i.e.
they were submitted by the mobile users but are not available for
download). Any guidance is appreciated!

Thanks,
Jennifer

··· On Wednesday, August 10, 2016 at 12:25:40 PM UTC+7, Cory Zue wrote: > > Hey all, > > This has been resolved and everything is up to date again. > > best, > Cory > > On Tue, Aug 9, 2016 at 11:16 PM, rselwitz <rsel...@dimagi.com > wrote: > >> Hello, >> >> We are currently working on a known issue involving reports on our site. >> While we are working to fix this, there may be subsequent issues in reports >> that contain forms, such as reports not showing all data or loading slowly. >> Once we fix the underlying cause, all forms should show in reports as >> expected. We will update this thread once the issue has been resolved. >> >> Thanks for your patience as we work to resolve this as quickly as >> possible. >> >> Best, >> >> Robin Selwitz >> CommCare HQ Support >> >> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/d/optout. >> > >
9

Hi Mohamed,

Do you see anything highlighted in the Export configuration when you push
the "create" button?

··· On Thu, Sep 15, 2016 at 12:45 PM, MOHAMED ABDULAI BANGURA < mohamedabdulaibangura@gmail.com> wrote:

i am experincing a problem when trying to create a Web Page(Excel
dashboard) it happens when i click on the blue button that says create. A
Message will pop up saying "There are errors with your configuration.
Please fix them before creating the export". can you please fix this for me

On Tuesday, 9 August 2016 21:16:30 UTC, rselwitz wrote:

Hello,

We are currently working on a known issue involving reports on our site.
While we are working to fix this, there may be subsequent issues in reports
that contain forms, such as reports not showing all data or loading slowly.
Once we fix the underlying cause, all forms should show in reports as
expected. We will update this thread once the issue has been resolved.

Thanks for your patience as we work to resolve this as quickly as
possible.

Best,

Robin Selwitz
CommCare HQ Support

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email to commcare-users+unsubscribe@googlegroups.com.
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--
Jeremy Wacksman
Dimagi http://www.dimagi.com, Inc.

10

Hi Isaac,

That code will be specific to your application and will enable CommCare to
install your forms. You can generate this code following the instructions
here
https://confluence.dimagi.com/display/commcarepublic/Install+CommCare+for+Android+Smartphones#InstallCommCareforAndroidSmartphones-Step3:InstallYourCommCareApplication
.

Cheers,
Will

··· On Tue, Oct 25, 2016 at 4:42 PM, wrote:

How can i have the app installed on my phone? It is requesting some
code....

Thanks,

Isaac

On Tuesday, August 9, 2016 at 2:16:30 PM UTC-7, rselwitz wrote:

Hello,

We are currently working on a known issue involving reports on our site.
While we are working to fix this, there may be subsequent issues in reports
that contain forms, such as reports not showing all data or loading slowly.
Once we fix the underlying cause, all forms should show in reports as
expected. We will update this thread once the issue has been resolved.

Thanks for your patience as we work to resolve this as quickly as
possible.

Best,

Robin Selwitz
CommCare HQ Support

--
You received this message because you are subscribed to the Google Groups
"commcare-users" group.
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11

Hi Karin,

Would you be able to report a bug regarding your issue and we will look
into why that may be occurring.

Regards,
Kishan

··· ᐧ

On Tue, Nov 1, 2016 at 10:28 PM, Karin Källander kkallander@gmail.com wrote:

Hi Robin
Could this be the reason why my info.case.id column is empty when I
download one of my forms? It shows up for all other forms that are linked
except for one.

Best
Karin

On Tuesday, 9 August 2016 22:16:30 UTC+1, rselwitz wrote:

Hello,

We are currently working on a known issue involving reports on our site.
While we are working to fix this, there may be subsequent issues in reports
that contain forms, such as reports not showing all data or loading slowly.
Once we fix the underlying cause, all forms should show in reports as
expected. We will update this thread once the issue has been resolved.

Thanks for your patience as we work to resolve this as quickly as
possible.

Best,

Robin Selwitz
CommCare HQ Support

--
You received this message because you are subscribed to the Google Groups
"commcare-users" group.
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email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

--

Kishan Sampat
Technical Support Analyst
Dimagi - India

12

Hi Eric,

The exports issues were resolved. We will unpin this from the top. Thanks
for raising this!

Regards,
Kishan

··· ᐧ

On Wed, Nov 2, 2016 at 12:50 PM, Eric Stephan estephan500@gmail.com wrote:

Robin and all -- can you tell us why this thread is still "pinned" to the
top of the forum? Is that because there are still report issues that it's
good for us to track? Or, alternatively, is this bug resolved... in which
case, maybe un-pin this thread? Just curious. Thanks!

--
You received this message because you are subscribed to the Google Groups
"commcare-users" group.
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email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

--

Kishan Sampat
Technical Support Analyst
Dimagi - India

13

Hi Jennifer,

I see you submitted a bug report on this issue. I will communicate with you
there so that we can see what may be going on with your project space.

Thanks!

Robin Selwitz

··· On Thu, Aug 25, 2016 at 2:47 AM, Jennifer Head wrote:

Hello,

Has this issue been resolved? Cory says yes, but I seem to be having the
same issue of reports not showing all the forms that were collected (i.e.
they were submitted by the mobile users but are not available for
download). Any guidance is appreciated!

Thanks,
Jennifer

On Wednesday, August 10, 2016 at 12:25:40 PM UTC+7, Cory Zue wrote:

Hey all,

This has been resolved and everything is up to date again.

best,
Cory

On Tue, Aug 9, 2016 at 11:16 PM, rselwitz rsel...@dimagi.com wrote:

Hello,

We are currently working on a known issue involving reports on our site.
While we are working to fix this, there may be subsequent issues in reports
that contain forms, such as reports not showing all data or loading slowly.
Once we fix the underlying cause, all forms should show in reports as
expected. We will update this thread once the issue has been resolved.

Thanks for your patience as we work to resolve this as quickly as
possible.

Best,

Robin Selwitz
CommCare HQ Support

--
You received this message because you are subscribed to the Google
Groups "commcare-users" group.
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an email to commcare-user...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

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14

Hey Jennifer,

There are no known issues with reports in CommCare HQ right now. If you
believe that you are not seeing all the collected forms please report an
issue from your project space and our team can take a look. Remember to
make sure that all the devices successfully sync with the server before
their data will show up.

Cory

··· On Thu, Aug 25, 2016 at 8:47 AM, Jennifer Head wrote:

Hello,

Has this issue been resolved? Cory says yes, but I seem to be having the
same issue of reports not showing all the forms that were collected (i.e.
they were submitted by the mobile users but are not available for
download). Any guidance is appreciated!

Thanks,
Jennifer

On Wednesday, August 10, 2016 at 12:25:40 PM UTC+7, Cory Zue wrote:

Hey all,

This has been resolved and everything is up to date again.

best,
Cory

On Tue, Aug 9, 2016 at 11:16 PM, rselwitz rsel...@dimagi.com wrote:

Hello,

We are currently working on a known issue involving reports on our site.
While we are working to fix this, there may be subsequent issues in reports
that contain forms, such as reports not showing all data or loading slowly.
Once we fix the underlying cause, all forms should show in reports as
expected. We will update this thread once the issue has been resolved.

Thanks for your patience as we work to resolve this as quickly as
possible.

Best,

Robin Selwitz
CommCare HQ Support

--
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Groups "commcare-users" group.
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an email to commcare-user...@googlegroups.com.
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15

Hi Mohamed,

I see you have reported an issue with us- we will follow up with you there.

Thank you,

Robin Selwitz

··· On Fri, Sep 16, 2016 at 1:50 PM, Jeremy W. wrote:

Hi Mohamed,

Do you see anything highlighted in the Export configuration when you push
the "create" button?

On Thu, Sep 15, 2016 at 12:45 PM, MOHAMED ABDULAI BANGURA < mohamedabdulaibangura@gmail.com> wrote:

i am experincing a problem when trying to create a Web Page(Excel
dashboard) it happens when i click on the blue button that says create. A
Message will pop up saying "There are errors with your configuration.
Please fix them before creating the export". can you please fix this for me

On Tuesday, 9 August 2016 21:16:30 UTC, rselwitz wrote:

Hello,

We are currently working on a known issue involving reports on our site.
While we are working to fix this, there may be subsequent issues in reports
that contain forms, such as reports not showing all data or loading slowly.
Once we fix the underlying cause, all forms should show in reports as
expected. We will update this thread once the issue has been resolved.

Thanks for your patience as we work to resolve this as quickly as
possible.

Best,

Robin Selwitz
CommCare HQ Support

--
You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

--
Jeremy Wacksman
Dimagi http://www.dimagi.com, Inc.

--
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