Forwarding my original email to cc-users for input.
Thanks for any suggestions/comments/experiences.
Nick P. Amland
···---------- Forwarded message ---------- From: Nick Amland Date: Mon, May 23, 2011 at 10:12 AM Subject: Refilling Phone Credit Ideas To: Neal Lesh , Jonathan Jackson , Daniel Roberts , Clayton Sims , dtreatman , Brian DeRenzi , asagoff , droos
I’m trying to figure out a refill credit strategy here in Mozambique for a
World Vision project (~30 users) we’re going be to kicking off soon. I was
hoping to gather suggestions and also hear what other CC deployments are
doing to accomplish this. I also have a secondary question which involves
converting the credit into data.
But first, how are other projects topping up the CHWs with credit?
In the Dodoma project I’m working on, this process is simplified because we
have a planned meeting with the CHVs on a weekly basis which gives us the
opportunity to top up if needed. We ended up pretty much topping up the
credit on an ad hoc basis because the CHVs level of work differs drastically
across the group (where some send up to 50 forms a week while others 10-15).
For this MZ project, I don’t think there is a planned meeting with all CHWs
in MZ., but I need to confirm that. However, the CHWs here will have a
pretty fixed schedule by visiting 15 households a month (15-30 forms). We
could potentially estimate how much credit it takes to send that amount of
forms and then "send"the CHWs credit via a mobile to mobile transaction on a
monthly basis. That seems laborious to do for each CHW though.
My secondary question is about converting the credit into data. Converting
credit into data restricts the CHW from using the credit for voice and SMS
services. In Dodoma, many CHWs don’t know how to use other “data” services
(i.e. internet, email, other apps using internet, etc.) on their phones, so
this effectively isolates the credit to only be used for CommCare. However,
Vodacom and mCel (haven’t checked Mcel yet but guessing) have very short
expiry dates after you convert the credit into data.
Vodacom unbelievably offers a 1 day expiration after you convert to 125MB.
That is the smallest credit to data conversion offered by Vodacom!
If we leave it in credit, the CHWs could use this for voice and SMS
services. Have any other projects knowingly experienced CHWs mis-using
their credit? Minor misuse I guess could be considered an expected working
hazard, but major misuse is straining from top up coordination and financial
Nick P. Amland