Re-opening closed cases

Users
1

Hello CommCare Community,

I previously closed some cases via bulk import, assuming that we would no longer need to track them. However, it has now become necessary to continue tracking these cases in forms.

I would like to know the best way to re-open these cases so that they become available again for use in forms. I have tried using bulk import, but the cases are still not appearing in forms.

Could someone guide me on the correct steps to re-open closed cases, either via bulk import or another recommended method other than archiving because I have many cases to re-open? Any advice or examples would be greatly appreciated.

Thank you in advance for your help!

2

Hello,

Thanks for posting this and I hope this message finds you well.

In order to Re-open the closed cases through bulk import, I would recommend you to track the “System Forms” which closed the cases and Archive them manually.

Archiving the forms, will reopen all these cases which got closed through them. Here is a link to our documentation which explains this: https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2143956224/Closing+Cases#:~:text=%3A%20It%20is,reopening%2C%20the%20case.

Feel free to let me know in case you need any further guidance regarding this.

Best,
Shiv