Questions about sms survey

Hi,

Our application includes an SMS survey. Participants receive a biweekly
message asking how they are doing, and are asked to respond 1 if all is
well, and 2 if there is a problem. Most participants are able to follow
these instructions, but some are not, and send us for example a text
response explaining a particular problem they have encountered.

The only way we have found to identify these messages so far is too look
over the message log and review all incoming messages for any that are not
a 1 or 2. However, as our number of participants will now be increasing
substantially, we are wondering if there is a way to automate this process
and trigger some kind of alert when a message like this comes in, so that
we know to look for it? Any other suggestions on how to handle this would
be very helpful too!

A second concern about the SMS survey is that although we have specified
that the only valid responses are a 1 or 2, when participants respond with
a blank space (which a suprising number have managed to do), this is also
accepted as a valid response. Participants are not informed that their
response is invalid, and we are not able to follow up accordingly. Any
advice on how to fix this would also be very helpful.

Many thanks,
Julia

Hey Julia,

I think the simplest way to trigger that alert would be to setup a Keyword.
Participants will be able to text HELP (or some other word) which would
then trigger a message to supervisors. Would that work in this situation?

For the blank responses, can you make sure that the question is setup as
required in the survey? This should limit blank responses and give users
an error if they provide a blank.

Let me know if those work!

Thanks,
Sheel

··· On Thu, Sep 4, 2014 at 3:40 AM, Julia de Kadt wrote:

Hi,

Our application includes an SMS survey. Participants receive a biweekly
message asking how they are doing, and are asked to respond 1 if all is
well, and 2 if there is a problem. Most participants are able to follow
these instructions, but some are not, and send us for example a text
response explaining a particular problem they have encountered.

The only way we have found to identify these messages so far is too look
over the message log and review all incoming messages for any that are not
a 1 or 2. However, as our number of participants will now be increasing
substantially, we are wondering if there is a way to automate this process
and trigger some kind of alert when a message like this comes in, so that
we know to look for it? Any other suggestions on how to handle this would
be very helpful too!

A second concern about the SMS survey is that although we have specified
that the only valid responses are a 1 or 2, when participants respond with
a blank space (which a suprising number have managed to do), this is also
accepted as a valid response. Participants are not informed that their
response is invalid, and we are not able to follow up accordingly. Any
advice on how to fix this would also be very helpful.

Many thanks,
Julia


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Sheel Shah
Project Manager | Dimagi
m: +1.781.428.5419 | skype: sheel_shah

Hi Sheel,

Many thanks for your response!

My concern with setting up a keyword is that if users are struggling to
send a ‘1’ or a ‘2’, I’m not confident that they’ll manage to send a
specific keyword either. The participants do also have contact information
for their study contact, so should be able to message/call them directly if
needed. Nonetheless, it might we worth trying to set this up as an
alternative - I will look into it.

Regarding the blank responses, we are currently using the following as the
validation condition: regex(., “^[12]$”). As far as we understood this was
correct. Could you please let me know how it should be set up?

Many thanks,
Julia

··· On Friday, September 5, 2014 6:29:31 AM UTC+2, Sheel Shah wrote: > > Hey Julia, > > I think the simplest way to trigger that alert would be to setup a > Keyword. Participants will be able to text HELP (or some other word) which > would then trigger a message to supervisors. Would that work in this > situation? > > For the blank responses, can you make sure that the question is setup as > required in the survey? This should limit blank responses and give users > an error if they provide a blank. > > Let me know if those work! > > Thanks, > Sheel > > > On Thu, Sep 4, 2014 at 3:40 AM, Julia de Kadt <jde...@gmail.com > wrote: > >> Hi, >> >> Our application includes an SMS survey. Participants receive a biweekly >> message asking how they are doing, and are asked to respond 1 if all is >> well, and 2 if there is a problem. Most participants are able to follow >> these instructions, but some are not, and send us for example a text >> response explaining a particular problem they have encountered. >> >> The only way we have found to identify these messages so far is too look >> over the message log and review all incoming messages for any that are not >> a 1 or 2. However, as our number of participants will now be increasing >> substantially, we are wondering if there is a way to automate this process >> and trigger some kind of alert when a message like this comes in, so that >> we know to look for it? Any other suggestions on how to handle this would >> be very helpful too! >> >> >> A second concern about the SMS survey is that although we have specified >> that the only valid responses are a 1 or 2, when participants respond with >> a blank space (which a suprising number have managed to do), this is also >> accepted as a valid response. Participants are not informed that their >> response is invalid, and we are not able to follow up accordingly. Any >> advice on how to fix this would also be very helpful. >> >> Many thanks, >> Julia >> >> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/d/optout. >> > > > > -- > Sheel Shah > Project Manager | Dimagi > m: +1.781.428.5419 | skype: sheel_shah > > >

Hi Julia,

The validation condition is correct - is the question marked as being
required?

Thanks,
Giovanni

··· On Tue, Sep 9, 2014 at 8:02 AM, Julia de Kadt wrote:

Hi Sheel,

Many thanks for your response!

My concern with setting up a keyword is that if users are struggling to
send a ‘1’ or a ‘2’, I’m not confident that they’ll manage to send a
specific keyword either. The participants do also have contact information
for their study contact, so should be able to message/call them directly if
needed. Nonetheless, it might we worth trying to set this up as an
alternative - I will look into it.

Regarding the blank responses, we are currently using the following as the
validation condition: regex(., “^[12]$”). As far as we understood this was
correct. Could you please let me know how it should be set up?

Many thanks,
Julia

On Friday, September 5, 2014 6:29:31 AM UTC+2, Sheel Shah wrote:

Hey Julia,

I think the simplest way to trigger that alert would be to setup a
Keyword. Participants will be able to text HELP (or some other word) which
would then trigger a message to supervisors. Would that work in this
situation?

For the blank responses, can you make sure that the question is setup as
required in the survey? This should limit blank responses and give users
an error if they provide a blank.

Let me know if those work!

Thanks,
Sheel

On Thu, Sep 4, 2014 at 3:40 AM, Julia de Kadt jde...@gmail.com wrote:

Hi,

Our application includes an SMS survey. Participants receive a biweekly
message asking how they are doing, and are asked to respond 1 if all is
well, and 2 if there is a problem. Most participants are able to follow
these instructions, but some are not, and send us for example a text
response explaining a particular problem they have encountered.

The only way we have found to identify these messages so far is too look
over the message log and review all incoming messages for any that are not
a 1 or 2. However, as our number of participants will now be increasing
substantially, we are wondering if there is a way to automate this process
and trigger some kind of alert when a message like this comes in, so that
we know to look for it? Any other suggestions on how to handle this would
be very helpful too!

A second concern about the SMS survey is that although we have specified
that the only valid responses are a 1 or 2, when participants respond with
a blank space (which a suprising number have managed to do), this is also
accepted as a valid response. Participants are not informed that their
response is invalid, and we are not able to follow up accordingly. Any
advice on how to fix this would also be very helpful.

Many thanks,
Julia


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-user...@googlegroups.com.
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Sheel Shah
Project Manager | Dimagi
m: +1.781.428.5419 | skype: sheel_shah


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Hi Giovanni,

Thanks for the feedback!

No, the question is not currently marked as required.

thanks,
Julia

··· On Wed, Sep 10, 2014 at 2:33 AM, Giovanni Capalbo wrote:

Hi Julia,

The validation condition is correct - is the question marked as being
required?

Thanks,
Giovanni

On Tue, Sep 9, 2014 at 8:02 AM, Julia de Kadt jdekadt@gmail.com wrote:

Hi Sheel,

Many thanks for your response!

My concern with setting up a keyword is that if users are struggling to
send a ‘1’ or a ‘2’, I’m not confident that they’ll manage to send a
specific keyword either. The participants do also have contact information
for their study contact, so should be able to message/call them directly if
needed. Nonetheless, it might we worth trying to set this up as an
alternative - I will look into it.

Regarding the blank responses, we are currently using the following as
the validation condition: regex(., “^[12]$”). As far as we understood this
was correct. Could you please let me know how it should be set up?

Many thanks,
Julia

On Friday, September 5, 2014 6:29:31 AM UTC+2, Sheel Shah wrote:

Hey Julia,

I think the simplest way to trigger that alert would be to setup a
Keyword. Participants will be able to text HELP (or some other word) which
would then trigger a message to supervisors. Would that work in this
situation?

For the blank responses, can you make sure that the question is setup as
required in the survey? This should limit blank responses and give users
an error if they provide a blank.

Let me know if those work!

Thanks,
Sheel

On Thu, Sep 4, 2014 at 3:40 AM, Julia de Kadt jde...@gmail.com wrote:

Hi,

Our application includes an SMS survey. Participants receive a biweekly
message asking how they are doing, and are asked to respond 1 if all is
well, and 2 if there is a problem. Most participants are able to follow
these instructions, but some are not, and send us for example a text
response explaining a particular problem they have encountered.

The only way we have found to identify these messages so far is too
look over the message log and review all incoming messages for any that are
not a 1 or 2. However, as our number of participants will now be increasing
substantially, we are wondering if there is a way to automate this process
and trigger some kind of alert when a message like this comes in, so that
we know to look for it? Any other suggestions on how to handle this would
be very helpful too!

A second concern about the SMS survey is that although we have
specified that the only valid responses are a 1 or 2, when participants
respond with a blank space (which a suprising number have managed to do),
this is also accepted as a valid response. Participants are not informed
that their response is invalid, and we are not able to follow up
accordingly. Any advice on how to fix this would also be very helpful.

Many thanks,
Julia


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
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an email to commcare-user...@googlegroups.com.
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Sheel Shah
Project Manager | Dimagi
m: +1.781.428.5419 | skype: sheel_shah


You received this message because you are subscribed to the Google Groups
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Hi Julia,

Ok, thanks for confirming - making the question be required will fix the
issue you’re seeing.

Thanks,
Giovanni

··· On Wed, Sep 10, 2014 at 1:29 AM, Julia de Kadt wrote:

Hi Giovanni,

Thanks for the feedback!

No, the question is not currently marked as required.

thanks,
Julia

On Wed, Sep 10, 2014 at 2:33 AM, Giovanni Capalbo gcapalbo@dimagi.com wrote:

Hi Julia,

The validation condition is correct - is the question marked as being
required?

Thanks,
Giovanni

On Tue, Sep 9, 2014 at 8:02 AM, Julia de Kadt jdekadt@gmail.com wrote:

Hi Sheel,

Many thanks for your response!

My concern with setting up a keyword is that if users are struggling to
send a ‘1’ or a ‘2’, I’m not confident that they’ll manage to send a
specific keyword either. The participants do also have contact information
for their study contact, so should be able to message/call them directly if
needed. Nonetheless, it might we worth trying to set this up as an
alternative - I will look into it.

Regarding the blank responses, we are currently using the following as
the validation condition: regex(., “^[12]$”). As far as we understood this
was correct. Could you please let me know how it should be set up?

Many thanks,
Julia

On Friday, September 5, 2014 6:29:31 AM UTC+2, Sheel Shah wrote:

Hey Julia,

I think the simplest way to trigger that alert would be to setup a
Keyword. Participants will be able to text HELP (or some other word) which
would then trigger a message to supervisors. Would that work in this
situation?

For the blank responses, can you make sure that the question is setup
as required in the survey? This should limit blank responses and give
users an error if they provide a blank.

Let me know if those work!

Thanks,
Sheel

On Thu, Sep 4, 2014 at 3:40 AM, Julia de Kadt jde...@gmail.com wrote:

Hi,

Our application includes an SMS survey. Participants receive a
biweekly message asking how they are doing, and are asked to respond 1 if
all is well, and 2 if there is a problem. Most participants are able to
follow these instructions, but some are not, and send us for example a text
response explaining a particular problem they have encountered.

The only way we have found to identify these messages so far is too
look over the message log and review all incoming messages for any that are
not a 1 or 2. However, as our number of participants will now be increasing
substantially, we are wondering if there is a way to automate this process
and trigger some kind of alert when a message like this comes in, so that
we know to look for it? Any other suggestions on how to handle this would
be very helpful too!

A second concern about the SMS survey is that although we have
specified that the only valid responses are a 1 or 2, when participants
respond with a blank space (which a suprising number have managed to do),
this is also accepted as a valid response. Participants are not informed
that their response is invalid, and we are not able to follow up
accordingly. Any advice on how to fix this would also be very helpful.

Many thanks,
Julia


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-user...@googlegroups.com.
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Sheel Shah
Project Manager | Dimagi
m: +1.781.428.5419 | skype: sheel_shah


You received this message because you are subscribed to the Google
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Thanks Giovanni - we’ll give that a try! I thought that one should avoid
making SMS survey questions required though? Or is that not really the case?

··· On Wed, Sep 10, 2014 at 3:12 PM, Giovanni Capalbo wrote:

Hi Julia,

Ok, thanks for confirming - making the question be required will fix the
issue you’re seeing.

Thanks,
Giovanni

On Wed, Sep 10, 2014 at 1:29 AM, Julia de Kadt jdekadt@gmail.com wrote:

Hi Giovanni,

Thanks for the feedback!

No, the question is not currently marked as required.

thanks,
Julia

On Wed, Sep 10, 2014 at 2:33 AM, Giovanni Capalbo gcapalbo@dimagi.com wrote:

Hi Julia,

The validation condition is correct - is the question marked as being
required?

Thanks,
Giovanni

On Tue, Sep 9, 2014 at 8:02 AM, Julia de Kadt jdekadt@gmail.com wrote:

Hi Sheel,

Many thanks for your response!

My concern with setting up a keyword is that if users are struggling to
send a ‘1’ or a ‘2’, I’m not confident that they’ll manage to send a
specific keyword either. The participants do also have contact information
for their study contact, so should be able to message/call them directly if
needed. Nonetheless, it might we worth trying to set this up as an
alternative - I will look into it.

Regarding the blank responses, we are currently using the following as
the validation condition: regex(., “^[12]$”). As far as we understood this
was correct. Could you please let me know how it should be set up?

Many thanks,
Julia

On Friday, September 5, 2014 6:29:31 AM UTC+2, Sheel Shah wrote:

Hey Julia,

I think the simplest way to trigger that alert would be to setup a
Keyword. Participants will be able to text HELP (or some other word) which
would then trigger a message to supervisors. Would that work in this
situation?

For the blank responses, can you make sure that the question is setup
as required in the survey? This should limit blank responses and give
users an error if they provide a blank.

Let me know if those work!

Thanks,
Sheel

On Thu, Sep 4, 2014 at 3:40 AM, Julia de Kadt jde...@gmail.com wrote:

Hi,

Our application includes an SMS survey. Participants receive a
biweekly message asking how they are doing, and are asked to respond 1 if
all is well, and 2 if there is a problem. Most participants are able to
follow these instructions, but some are not, and send us for example a text
response explaining a particular problem they have encountered.

The only way we have found to identify these messages so far is too
look over the message log and review all incoming messages for any that are
not a 1 or 2. However, as our number of participants will now be increasing
substantially, we are wondering if there is a way to automate this process
and trigger some kind of alert when a message like this comes in, so that
we know to look for it? Any other suggestions on how to handle this would
be very helpful too!

A second concern about the SMS survey is that although we have
specified that the only valid responses are a 1 or 2, when participants
respond with a blank space (which a suprising number have managed to do),
this is also accepted as a valid response. Participants are not informed
that their response is invalid, and we are not able to follow up
accordingly. Any advice on how to fix this would also be very helpful.

Many thanks,
Julia


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
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send an email to commcare-user...@googlegroups.com.
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Sheel Shah
Project Manager | Dimagi
m: +1.781.428.5419 | skype: sheel_shah


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Hi Julia,

It’s ok to mark questions as required. If you wanted to give the users the
ability to skip a question, you could also allow for a third option (enter
3 to skip).

Thanks,
Giovanni

··· On Wed, Sep 10, 2014 at 9:54 AM, Julia de Kadt wrote:

Thanks Giovanni - we’ll give that a try! I thought that one should avoid
making SMS survey questions required though? Or is that not really the case?

On Wed, Sep 10, 2014 at 3:12 PM, Giovanni Capalbo gcapalbo@dimagi.com wrote:

Hi Julia,

Ok, thanks for confirming - making the question be required will fix the
issue you’re seeing.

Thanks,
Giovanni

On Wed, Sep 10, 2014 at 1:29 AM, Julia de Kadt jdekadt@gmail.com wrote:

Hi Giovanni,

Thanks for the feedback!

No, the question is not currently marked as required.

thanks,
Julia

On Wed, Sep 10, 2014 at 2:33 AM, Giovanni Capalbo gcapalbo@dimagi.com wrote:

Hi Julia,

The validation condition is correct - is the question marked as being
required?

Thanks,
Giovanni

On Tue, Sep 9, 2014 at 8:02 AM, Julia de Kadt jdekadt@gmail.com wrote:

Hi Sheel,

Many thanks for your response!

My concern with setting up a keyword is that if users are struggling
to send a ‘1’ or a ‘2’, I’m not confident that they’ll manage to send a
specific keyword either. The participants do also have contact information
for their study contact, so should be able to message/call them directly if
needed. Nonetheless, it might we worth trying to set this up as an
alternative - I will look into it.

Regarding the blank responses, we are currently using the following as
the validation condition: regex(., “^[12]$”). As far as we understood this
was correct. Could you please let me know how it should be set up?

Many thanks,
Julia

On Friday, September 5, 2014 6:29:31 AM UTC+2, Sheel Shah wrote:

Hey Julia,

I think the simplest way to trigger that alert would be to setup a
Keyword. Participants will be able to text HELP (or some other word) which
would then trigger a message to supervisors. Would that work in this
situation?

For the blank responses, can you make sure that the question is setup
as required in the survey? This should limit blank responses and give
users an error if they provide a blank.

Let me know if those work!

Thanks,
Sheel

On Thu, Sep 4, 2014 at 3:40 AM, Julia de Kadt jde...@gmail.com wrote:

Hi,

Our application includes an SMS survey. Participants receive a
biweekly message asking how they are doing, and are asked to respond 1 if
all is well, and 2 if there is a problem. Most participants are able to
follow these instructions, but some are not, and send us for example a text
response explaining a particular problem they have encountered.

The only way we have found to identify these messages so far is too
look over the message log and review all incoming messages for any that are
not a 1 or 2. However, as our number of participants will now be increasing
substantially, we are wondering if there is a way to automate this process
and trigger some kind of alert when a message like this comes in, so that
we know to look for it? Any other suggestions on how to handle this would
be very helpful too!

A second concern about the SMS survey is that although we have
specified that the only valid responses are a 1 or 2, when participants
respond with a blank space (which a suprising number have managed to do),
this is also accepted as a valid response. Participants are not informed
that their response is invalid, and we are not able to follow up
accordingly. Any advice on how to fix this would also be very helpful.

Many thanks,
Julia


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it,
send an email to commcare-user...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


Sheel Shah
Project Manager | Dimagi
m: +1.781.428.5419 | skype: sheel_shah


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Ok - thank you, that is very helpful!

··· On Wed, Sep 10, 2014 at 3:59 PM, Giovanni Capalbo wrote:

Hi Julia,

It’s ok to mark questions as required. If you wanted to give the users
the ability to skip a question, you could also allow for a third option
(enter 3 to skip).

Thanks,
Giovanni

On Wed, Sep 10, 2014 at 9:54 AM, Julia de Kadt jdekadt@gmail.com wrote:

Thanks Giovanni - we’ll give that a try! I thought that one should avoid
making SMS survey questions required though? Or is that not really the case?

On Wed, Sep 10, 2014 at 3:12 PM, Giovanni Capalbo gcapalbo@dimagi.com wrote:

Hi Julia,

Ok, thanks for confirming - making the question be required will fix the
issue you’re seeing.

Thanks,
Giovanni

On Wed, Sep 10, 2014 at 1:29 AM, Julia de Kadt jdekadt@gmail.com wrote:

Hi Giovanni,

Thanks for the feedback!

No, the question is not currently marked as required.

thanks,
Julia

On Wed, Sep 10, 2014 at 2:33 AM, Giovanni Capalbo gcapalbo@dimagi.com wrote:

Hi Julia,

The validation condition is correct - is the question marked as being
required?

Thanks,
Giovanni

On Tue, Sep 9, 2014 at 8:02 AM, Julia de Kadt jdekadt@gmail.com wrote:

Hi Sheel,

Many thanks for your response!

My concern with setting up a keyword is that if users are struggling
to send a ‘1’ or a ‘2’, I’m not confident that they’ll manage to send a
specific keyword either. The participants do also have contact information
for their study contact, so should be able to message/call them directly if
needed. Nonetheless, it might we worth trying to set this up as an
alternative - I will look into it.

Regarding the blank responses, we are currently using the following
as the validation condition: regex(., “^[12]$”). As far as we understood
this was correct. Could you please let me know how it should be set up?

Many thanks,
Julia

On Friday, September 5, 2014 6:29:31 AM UTC+2, Sheel Shah wrote:

Hey Julia,

I think the simplest way to trigger that alert would be to setup a
Keyword. Participants will be able to text HELP (or some other word) which
would then trigger a message to supervisors. Would that work in this
situation?

For the blank responses, can you make sure that the question is
setup as required in the survey? This should limit blank responses and
give users an error if they provide a blank.

Let me know if those work!

Thanks,
Sheel

On Thu, Sep 4, 2014 at 3:40 AM, Julia de Kadt jde...@gmail.com wrote:

Hi,

Our application includes an SMS survey. Participants receive a
biweekly message asking how they are doing, and are asked to respond 1 if
all is well, and 2 if there is a problem. Most participants are able to
follow these instructions, but some are not, and send us for example a text
response explaining a particular problem they have encountered.

The only way we have found to identify these messages so far is too
look over the message log and review all incoming messages for any that are
not a 1 or 2. However, as our number of participants will now be increasing
substantially, we are wondering if there is a way to automate this process
and trigger some kind of alert when a message like this comes in, so that
we know to look for it? Any other suggestions on how to handle this would
be very helpful too!

A second concern about the SMS survey is that although we have
specified that the only valid responses are a 1 or 2, when participants
respond with a blank space (which a suprising number have managed to do),
this is also accepted as a valid response. Participants are not informed
that their response is invalid, and we are not able to follow up
accordingly. Any advice on how to fix this would also be very helpful.

Many thanks,
Julia


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Sheel Shah
Project Manager | Dimagi
m: +1.781.428.5419 | skype: sheel_shah


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