Problems Submitting Cases via CommCare ODK

Hello everyone,

I have been able to create a CommCare application that runs through the CommCare
ODK v2 Android application, through which users and myself have been able
to submit cases using strong WiFi and 3G internet connections but cannot
submit cases when on an EDGE network. What happens when we try to submit
cases on the latter is that a progress bar appears and moves slowly all the
way to the end, but rather than completing the process of submitting the
forms, there is a pause and then the bar restarts. The thing that is
frustrating is the internet connectivity is not bad- we are able to log-in
to various websites, upload photos as attachments to e-mails, etc., but
100% of the time the CommCare forms have not been submitted. And when we do
take those forms that fail to submit to a place with 3G or strong WiFi,
they go without any issues. I am not sure if it is an issue of CommCare
timing out too early or something else.

I would greatly appreciate any advice on troubleshooting this issue because
many of the sites in which we’d like to use CommCare only have EDGE network
connectivity, so we may have to reconsider using it if not able to find a
way to get cases to send on it.

Thanks in advance,
Martha

Martha,

This might be a symptom of different network time outs on different
protocols. Sorry about the trouble! CommCare definitely shouldn’t have any
problems submitting data over EDGE.

First off: What domain is your application running through? I’ll check your
logs to see if there’s something odd that’s happening that’s obvious.

Then some followup questions specific to this problem.

  1. Can you try the following: Navigate to the HQ homepage and go to the
    "Submit History" report. On an EDGE connected device, fill out a form and
    let it “submit” (bar fills up, but then restarts). Log out and make sure
    that CommCare doesn’t think the form is submitted. then load the Submit
    History page and see if the form is present. This would indicate that
    CommCare has submitted the form, but there was an issue receiving the
    appropriate response from the server.

  2. What time period were you testing these submissions during? It’s
    possible this was during out server migration which was causing odd network
    conditions.

-Clayton

··· On Mon, Mar 11, 2013 at 8:57 AM, Martha Tesfalul wrote:

Hello everyone,

I have been able to create a CommCare application that runs through the CommCare
ODK v2 Android application, through which users and myself have been able
to submit cases using strong WiFi and 3G internet connections but cannot
submit cases when on an EDGE network. What happens when we try to submit
cases on the latter is that a progress bar appears and moves slowly all the
way to the end, but rather than completing the process of submitting the
forms, there is a pause and then the bar restarts. The thing that is
frustrating is the internet connectivity is not bad- we are able to log-in
to various websites, upload photos as attachments to e-mails, etc., but
100% of the time the CommCare forms have not been submitted. And when we do
take those forms that fail to submit to a place with 3G or strong WiFi,
they go without any issues. I am not sure if it is an issue of CommCare
timing out too early or something else.

I would greatly appreciate any advice on troubleshooting this issue
because many of the sites in which we’d like to use CommCare only have EDGE
network connectivity, so we may have to reconsider using it if not able to
find a way to get cases to send on it.

Thanks in advance,
Martha


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"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
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Hello Clayton,

Thanks so much for the prompt response! My domain is “telederm.” I
appreciate you looking into our logs to see if there is anything weird
going on.

I will attempt to follow your instructions under point 1) later today since
where I work I have 3G and therefore have to wait until I can go elsewhere.

With regard to when we have tried to submit cases, it has been a problem
since December of last year, and we’ve attempted to send cases periodically
(i.e. at least a few times each week) until now. We had thought it may have
been an issue with the mobile device we were using and attempted to change
it as well as the SIM card, but doing so did not resolve the issue.

If it is in fact an issue with the network timing out, is that something
that can be easily addressed by the telecoms company? If so, what
specifically should be my ask of them? (I am a medical student, so I
unfortunately am not very familiar with the technical language that might
be most appropriate for describing our issue and the solution to it.)

Thanks again,
Martha

··· On Monday, March 11, 2013 4:55:50 PM UTC+2, Clayton Sims wrote: > > Martha, > > This might be a symptom of different network time outs on different > protocols. Sorry about the trouble! CommCare definitely shouldn't have any > problems submitting data over EDGE. > > First off: What domain is your application running through? I'll check > your logs to see if there's something odd that's happening that's obvious. > > Then some followup questions specific to this problem. > > 1) Can you try the following: Navigate to the HQ homepage and go to the > "Submit History" report. On an EDGE connected device, fill out a form and > let it "submit" (bar fills up, but then restarts). Log out and make sure > that CommCare doesn't think the form is submitted. then load the Submit > History page and see if the form is present. This would indicate that > CommCare has submitted the form, but there was an issue receiving the > appropriate response from the server. > > 2) What time period were you testing these submissions during? It's > possible this was during out server migration which was causing odd network > conditions. > > -Clayton > > On Mon, Mar 11, 2013 at 8:57 AM, Martha Tesfalul <martha....@gmail.com wrote: > >> Hello everyone, >> >> I have been able to create a CommCare application that runs through the CommCare >> ODK v2 Android application, through which users and myself have been able >> to submit cases using strong WiFi and 3G internet connections but cannot >> submit cases when on an EDGE network. What happens when we try to submit >> cases on the latter is that a progress bar appears and moves slowly all the >> way to the end, but rather than completing the process of submitting the >> forms, there is a pause and then the bar restarts. The thing that is >> frustrating is the internet connectivity is not bad- we are able to log-in >> to various websites, upload photos as attachments to e-mails, etc., but >> 100% of the time the CommCare forms have not been submitted. And when we do >> take those forms that fail to submit to a place with 3G or strong WiFi, >> they go without any issues. I am not sure if it is an issue of CommCare >> timing out too early or something else. >> >> I would greatly appreciate any advice on troubleshooting this issue >> because many of the sites in which we'd like to use CommCare only have EDGE >> network connectivity, so we may have to reconsider using it if not able to >> find a way to get cases to send on it. >> >> Thanks in advance, >> Martha >> >> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/groups/opt_out. >> >> >> > >

Martha,

Oh! I hadn’t realized that the issue had persisted for so long!

If it’s a timing issue, I’m hopeful that we can resolve it by tweaking some
settings on our end without having to worry about the network.

Let me know what it looks like when you try to do your submissions and I’ll
see if we can replicate those network conditions locally to try to find
better network config settings.

-Clayton

··· On Tue, Mar 12, 2013 at 4:57 AM, Martha Tesfalul wrote:

Hello Clayton,

Thanks so much for the prompt response! My domain is “telederm.” I
appreciate you looking into our logs to see if there is anything weird
going on.

I will attempt to follow your instructions under point 1) later today
since where I work I have 3G and therefore have to wait until I can go
elsewhere.

With regard to when we have tried to submit cases, it has been a problem
since December of last year, and we’ve attempted to send cases periodically
(i.e. at least a few times each week) until now. We had thought it may have
been an issue with the mobile device we were using and attempted to change
it as well as the SIM card, but doing so did not resolve the issue.

If it is in fact an issue with the network timing out, is that something
that can be easily addressed by the telecoms company? If so, what
specifically should be my ask of them? (I am a medical student, so I
unfortunately am not very familiar with the technical language that might
be most appropriate for describing our issue and the solution to it.)

Thanks again,
Martha

On Monday, March 11, 2013 4:55:50 PM UTC+2, Clayton Sims wrote:

Martha,

This might be a symptom of different network time outs on different
protocols. Sorry about the trouble! CommCare definitely shouldn’t have any
problems submitting data over EDGE.

First off: What domain is your application running through? I’ll check
your logs to see if there’s something odd that’s happening that’s obvious.

Then some followup questions specific to this problem.

  1. Can you try the following: Navigate to the HQ homepage and go to the
    "Submit History" report. On an EDGE connected device, fill out a form and
    let it “submit” (bar fills up, but then restarts). Log out and make sure
    that CommCare doesn’t think the form is submitted. then load the Submit
    History page and see if the form is present. This would indicate that
    CommCare has submitted the form, but there was an issue receiving the
    appropriate response from the server.

  2. What time period were you testing these submissions during? It’s
    possible this was during out server migration which was causing odd network
    conditions.

-Clayton

On Mon, Mar 11, 2013 at 8:57 AM, Martha Tesfalul martha....@gmail.comwrote:

Hello everyone,

I have been able to create a CommCare application that runs through the CommCare
ODK v2 Android application, through which users and myself have been able
to submit cases using strong WiFi and 3G internet connections but cannot
submit cases when on an EDGE network. What happens when we try to submit
cases on the latter is that a progress bar appears and moves slowly all the
way to the end, but rather than completing the process of submitting the
forms, there is a pause and then the bar restarts. The thing that is
frustrating is the internet connectivity is not bad- we are able to log-in
to various websites, upload photos as attachments to e-mails, etc., but
100% of the time the CommCare forms have not been submitted. And when we do
take those forms that fail to submit to a place with 3G or strong WiFi,
they go without any issues. I am not sure if it is an issue of CommCare
timing out too early or something else.

I would greatly appreciate any advice on troubleshooting this issue
because many of the sites in which we’d like to use CommCare only have EDGE
network connectivity, so we may have to reconsider using it if not able to
find a way to get cases to send on it.

Thanks in advance,
Martha


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-user…@**googlegroups.com.

For more options, visit https://groups.google.com/**groups/opt_outhttps://groups.google.com/groups/opt_out
.


You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/groups/opt_out.

Hello Clayton,

So sorry for the delayed response- I actually have 3G both at work and at
home, so I had a medical officer in a town with only EDGE attempt to submit
a case just now. It did the same thing I described before (appeared to be
loading but then got to the end and restarted), and in the "Submit History"
there is no evidence of that case nor any of the other cases we’ve
attempted to send on EDGE. The only cases in the system are test cases done
of WiFi or 3G.

What do you suggest as next steps? Can you look into the network
configuration settings to see if that might resolve our issues?

Thanks so much,
Martha

··· On Tuesday, March 12, 2013 5:21:20 PM UTC+2, Clayton Sims wrote: > > Martha, > > Oh! I hadn't realized that the issue had persisted for so long! > > If it's a timing issue, I'm hopeful that we can resolve it by tweaking > some settings on our end without having to worry about the network. > > Let me know what it looks like when you try to do your submissions and > I'll see if we can replicate those network conditions locally to try to > find better network config settings. > > -Clayton > > On Tue, Mar 12, 2013 at 4:57 AM, Martha Tesfalul <martha....@gmail.com wrote: > >> Hello Clayton, >> >> Thanks so much for the prompt response! My domain is "telederm." I >> appreciate you looking into our logs to see if there is anything weird >> going on. >> >> I will attempt to follow your instructions under point 1) later today >> since where I work I have 3G and therefore have to wait until I can go >> elsewhere. >> >> With regard to when we have tried to submit cases, it has been a problem >> since December of last year, and we've attempted to send cases periodically >> (i.e. at least a few times each week) until now. We had thought it may have >> been an issue with the mobile device we were using and attempted to change >> it as well as the SIM card, but doing so did not resolve the issue. >> >> If it is in fact an issue with the network timing out, is that something >> that can be easily addressed by the telecoms company? If so, what >> specifically should be my ask of them? (I am a medical student, so I >> unfortunately am not very familiar with the technical language that might >> be most appropriate for describing our issue and the solution to it.) >> >> Thanks again, >> Martha >> >> >> On Monday, March 11, 2013 4:55:50 PM UTC+2, Clayton Sims wrote: >> >>> Martha, >>> >>> This might be a symptom of different network time outs on different >>> protocols. Sorry about the trouble! CommCare definitely shouldn't have any >>> problems submitting data over EDGE. >>> >>> First off: What domain is your application running through? I'll check >>> your logs to see if there's something odd that's happening that's obvious. >>> >>> Then some followup questions specific to this problem. >>> >>> 1) Can you try the following: Navigate to the HQ homepage and go to the >>> "Submit History" report. On an EDGE connected device, fill out a form and >>> let it "submit" (bar fills up, but then restarts). Log out and make sure >>> that CommCare doesn't think the form is submitted. then load the Submit >>> History page and see if the form is present. This would indicate that >>> CommCare has submitted the form, but there was an issue receiving the >>> appropriate response from the server. >>> >>> 2) What time period were you testing these submissions during? It's >>> possible this was during out server migration which was causing odd network >>> conditions. >>> >>> -Clayton >>> >>> On Mon, Mar 11, 2013 at 8:57 AM, Martha Tesfalul wrote: >>> >>>> Hello everyone, >>>> >>>> I have been able to create a CommCare application that runs through the CommCare >>>> ODK v2 Android application, through which users and myself have been able >>>> to submit cases using strong WiFi and 3G internet connections but cannot >>>> submit cases when on an EDGE network. What happens when we try to submit >>>> cases on the latter is that a progress bar appears and moves slowly all the >>>> way to the end, but rather than completing the process of submitting the >>>> forms, there is a pause and then the bar restarts. The thing that is >>>> frustrating is the internet connectivity is not bad- we are able to log-in >>>> to various websites, upload photos as attachments to e-mails, etc., but >>>> 100% of the time the CommCare forms have not been submitted. And when we do >>>> take those forms that fail to submit to a place with 3G or strong WiFi, >>>> they go without any issues. I am not sure if it is an issue of CommCare >>>> timing out too early or something else. >>>> >>>> I would greatly appreciate any advice on troubleshooting this issue >>>> because many of the sites in which we'd like to use CommCare only have EDGE >>>> network connectivity, so we may have to reconsider using it if not able to >>>> find a way to get cases to send on it. >>>> >>>> Thanks in advance, >>>> Martha >>>> >>>> -- >>>> You received this message because you are subscribed to the Google >>>> Groups "commcare-users" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an email to commcare-user...@**googlegroups.com. >>>> >>>> For more options, visit https://groups.google.com/**groups/opt_out >>>> . >>>> >>>> >>>> >>> >>> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/groups/opt_out. >> >> >> > >

Martha,

What network are you operating on currently? I’ll see if I can replicate
this using a low-speed EDGE Connection locally, but would be good if I
could look up some details about the network.

-Clayton

··· On Wed, Mar 13, 2013 at 4:14 PM, Martha Tesfalul wrote:

Hello Clayton,

So sorry for the delayed response- I actually have 3G both at work and at
home, so I had a medical officer in a town with only EDGE attempt to submit
a case just now. It did the same thing I described before (appeared to be
loading but then got to the end and restarted), and in the "Submit History"
there is no evidence of that case nor any of the other cases we’ve
attempted to send on EDGE. The only cases in the system are test cases done
of WiFi or 3G.

What do you suggest as next steps? Can you look into the network
configuration settings to see if that might resolve our issues?

Thanks so much,
Martha

On Tuesday, March 12, 2013 5:21:20 PM UTC+2, Clayton Sims wrote:

Martha,

Oh! I hadn’t realized that the issue had persisted for so long!

If it’s a timing issue, I’m hopeful that we can resolve it by tweaking
some settings on our end without having to worry about the network.

Let me know what it looks like when you try to do your submissions and
I’ll see if we can replicate those network conditions locally to try to
find better network config settings.

-Clayton

On Tue, Mar 12, 2013 at 4:57 AM, Martha Tesfalul martha....@gmail.comwrote:

Hello Clayton,

Thanks so much for the prompt response! My domain is “telederm.” I
appreciate you looking into our logs to see if there is anything weird
going on.

I will attempt to follow your instructions under point 1) later today
since where I work I have 3G and therefore have to wait until I can go
elsewhere.

With regard to when we have tried to submit cases, it has been a problem
since December of last year, and we’ve attempted to send cases periodically
(i.e. at least a few times each week) until now. We had thought it may have
been an issue with the mobile device we were using and attempted to change
it as well as the SIM card, but doing so did not resolve the issue.

If it is in fact an issue with the network timing out, is that something
that can be easily addressed by the telecoms company? If so, what
specifically should be my ask of them? (I am a medical student, so I
unfortunately am not very familiar with the technical language that might
be most appropriate for describing our issue and the solution to it.)

Thanks again,
Martha

On Monday, March 11, 2013 4:55:50 PM UTC+2, Clayton Sims wrote:

Martha,

This might be a symptom of different network time outs on different
protocols. Sorry about the trouble! CommCare definitely shouldn’t have any
problems submitting data over EDGE.

First off: What domain is your application running through? I’ll check
your logs to see if there’s something odd that’s happening that’s obvious.

Then some followup questions specific to this problem.

  1. Can you try the following: Navigate to the HQ homepage and go to the
    "Submit History" report. On an EDGE connected device, fill out a form and
    let it “submit” (bar fills up, but then restarts). Log out and make sure
    that CommCare doesn’t think the form is submitted. then load the Submit
    History page and see if the form is present. This would indicate that
    CommCare has submitted the form, but there was an issue receiving the
    appropriate response from the server.

  2. What time period were you testing these submissions during? It’s
    possible this was during out server migration which was causing odd network
    conditions.

-Clayton

On Mon, Mar 11, 2013 at 8:57 AM, Martha Tesfalul martha....@gmail.comwrote:

Hello everyone,

I have been able to create a CommCare application that runs through
the CommCare ODK v2 Android application, through which users and
myself have been able to submit cases using strong WiFi and 3G internet
connections but cannot submit cases when on an EDGE network. What happens
when we try to submit cases on the latter is that a progress bar appears
and moves slowly all the way to the end, but rather than completing the
process of submitting the forms, there is a pause and then the bar
restarts. The thing that is frustrating is the internet connectivity is not
bad- we are able to log-in to various websites, upload photos as
attachments to e-mails, etc., but 100% of the time the CommCare forms have
not been submitted. And when we do take those forms that fail to submit to
a place with 3G or strong WiFi, they go without any issues. I am not sure
if it is an issue of CommCare timing out too early or something else.

I would greatly appreciate any advice on troubleshooting this issue
because many of the sites in which we’d like to use CommCare only have EDGE
network connectivity, so we may have to reconsider using it if not able to
find a way to get cases to send on it.

Thanks in advance,
Martha


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Groups “commcare-users” group.
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.


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Groups “commcare-users” group.
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You received this message because you are subscribed to the Google Groups
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Hello Clayton,

We are using Orange. Of note, they have told us that they are hoping to
increase upload speeds in the area of most concern in the near future, but
it would definitely still be worthwhile to figure out this issue in the
meanwhile because there are other locations who have low-speed EDGE
connection to which we’d love to be able to roll out the application.

Thanks so much,
Martha

··· On Thursday, March 14, 2013 11:43:13 PM UTC+2, Clayton Sims wrote: > > Martha, > > What network are you operating on currently? I'll see if I can replicate > this using a low-speed EDGE Connection locally, but would be good if I > could look up some details about the network. > > -Clayton > > On Wed, Mar 13, 2013 at 4:14 PM, Martha Tesfalul <martha....@gmail.com wrote: > >> Hello Clayton, >> >> So sorry for the delayed response- I actually have 3G both at work and at >> home, so I had a medical officer in a town with only EDGE attempt to submit >> a case just now. It did the same thing I described before (appeared to be >> loading but then got to the end and restarted), and in the "Submit History" >> there is no evidence of that case nor any of the other cases we've >> attempted to send on EDGE. The only cases in the system are test cases done >> of WiFi or 3G. >> >> What do you suggest as next steps? Can you look into the network >> configuration settings to see if that might resolve our issues? >> >> Thanks so much, >> Martha >> >> On Tuesday, March 12, 2013 5:21:20 PM UTC+2, Clayton Sims wrote: >> >>> Martha, >>> >>> Oh! I hadn't realized that the issue had persisted for so long! >>> >>> If it's a timing issue, I'm hopeful that we can resolve it by tweaking >>> some settings on our end without having to worry about the network. >>> >>> Let me know what it looks like when you try to do your submissions and >>> I'll see if we can replicate those network conditions locally to try to >>> find better network config settings. >>> >>> -Clayton >>> >>> On Tue, Mar 12, 2013 at 4:57 AM, Martha Tesfalul wrote: >>> >>>> Hello Clayton, >>>> >>>> Thanks so much for the prompt response! My domain is "telederm." I >>>> appreciate you looking into our logs to see if there is anything weird >>>> going on. >>>> >>>> I will attempt to follow your instructions under point 1) later today >>>> since where I work I have 3G and therefore have to wait until I can go >>>> elsewhere. >>>> >>>> With regard to when we have tried to submit cases, it has been a >>>> problem since December of last year, and we've attempted to send cases >>>> periodically (i.e. at least a few times each week) until now. We had >>>> thought it may have been an issue with the mobile device we were using and >>>> attempted to change it as well as the SIM card, but doing so did not >>>> resolve the issue. >>>> >>>> If it is in fact an issue with the network timing out, is that >>>> something that can be easily addressed by the telecoms company? If so, what >>>> specifically should be my ask of them? (I am a medical student, so I >>>> unfortunately am not very familiar with the technical language that might >>>> be most appropriate for describing our issue and the solution to it.) >>>> >>>> Thanks again, >>>> Martha >>>> >>>> >>>> On Monday, March 11, 2013 4:55:50 PM UTC+2, Clayton Sims wrote: >>>> >>>>> Martha, >>>>> >>>>> This might be a symptom of different network time outs on different >>>>> protocols. Sorry about the trouble! CommCare definitely shouldn't have any >>>>> problems submitting data over EDGE. >>>>> >>>>> First off: What domain is your application running through? I'll check >>>>> your logs to see if there's something odd that's happening that's obvious. >>>>> >>>>> Then some followup questions specific to this problem. >>>>> >>>>> 1) Can you try the following: Navigate to the HQ homepage and go to >>>>> the "Submit History" report. On an EDGE connected device, fill out a form >>>>> and let it "submit" (bar fills up, but then restarts). Log out and make >>>>> sure that CommCare doesn't think the form is submitted. then load the >>>>> Submit History page and see if the form is present. This would indicate >>>>> that CommCare has submitted the form, but there was an issue receiving the >>>>> appropriate response from the server. >>>>> >>>>> 2) What time period were you testing these submissions during? It's >>>>> possible this was during out server migration which was causing odd network >>>>> conditions. >>>>> >>>>> -Clayton >>>>> >>>>> On Mon, Mar 11, 2013 at 8:57 AM, Martha Tesfalul >>>> >>>>>> Hello everyone, >>>>>> >>>>>> I have been able to create a CommCare application that runs through >>>>>> the CommCare ODK v2 Android application, through which users and >>>>>> myself have been able to submit cases using strong WiFi and 3G internet >>>>>> connections but cannot submit cases when on an EDGE network. What happens >>>>>> when we try to submit cases on the latter is that a progress bar appears >>>>>> and moves slowly all the way to the end, but rather than completing the >>>>>> process of submitting the forms, there is a pause and then the bar >>>>>> restarts. The thing that is frustrating is the internet connectivity is not >>>>>> bad- we are able to log-in to various websites, upload photos as >>>>>> attachments to e-mails, etc., but 100% of the time the CommCare forms have >>>>>> not been submitted. And when we do take those forms that fail to submit to >>>>>> a place with 3G or strong WiFi, they go without any issues. I am not sure >>>>>> if it is an issue of CommCare timing out too early or something else. >>>>>> >>>>>> I would greatly appreciate any advice on troubleshooting this issue >>>>>> because many of the sites in which we'd like to use CommCare only have EDGE >>>>>> network connectivity, so we may have to reconsider using it if not able to >>>>>> find a way to get cases to send on it. >>>>>> >>>>>> Thanks in advance, >>>>>> Martha >>>>>> >>>>>> -- >>>>>> You received this message because you are subscribed to the Google >>>>>> Groups "commcare-users" group. >>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>> send an email to commcare-user...@**googlegroups.**com. >>>>>> >>>>>> For more options, visit https://groups.google.com/**grou**ps/opt_out >>>>>> . >>>>>> >>>>>> >>>>>> >>>>> >>>>> -- >>>> You received this message because you are subscribed to the Google >>>> Groups "commcare-users" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an email to commcare-user...@**googlegroups.com. >>>> For more options, visit https://groups.google.com/**groups/opt_out >>>> . >>>> >>>> >>>> >>> >>> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/groups/opt_out. >> >> >> > >

PS In case it helps to be more specific the access point we are using is
internet.orange.co.bw.

··· On Friday, March 15, 2013 10:08:08 AM UTC+2, Martha Tesfalul wrote: > > Hello Clayton, > > We are using Orange. Of note, they have told us that they are hoping to > increase upload speeds in the area of most concern in the near future, but > it would definitely still be worthwhile to figure out this issue in the > meanwhile because there are other locations who have low-speed EDGE > connection to which we'd love to be able to roll out the application. > > Thanks so much, > Martha > > On Thursday, March 14, 2013 11:43:13 PM UTC+2, Clayton Sims wrote: >> >> Martha, >> >> What network are you operating on currently? I'll see if I can replicate >> this using a low-speed EDGE Connection locally, but would be good if I >> could look up some details about the network. >> >> -Clayton >> >> On Wed, Mar 13, 2013 at 4:14 PM, Martha Tesfalul wrote: >> >>> Hello Clayton, >>> >>> So sorry for the delayed response- I actually have 3G both at work and >>> at home, so I had a medical officer in a town with only EDGE attempt to >>> submit a case just now. It did the same thing I described before (appeared >>> to be loading but then got to the end and restarted), and in the "Submit >>> History" there is no evidence of that case nor any of the other cases we've >>> attempted to send on EDGE. The only cases in the system are test cases done >>> of WiFi or 3G. >>> >>> What do you suggest as next steps? Can you look into the network >>> configuration settings to see if that might resolve our issues? >>> >>> Thanks so much, >>> Martha >>> >>> On Tuesday, March 12, 2013 5:21:20 PM UTC+2, Clayton Sims wrote: >>> >>>> Martha, >>>> >>>> Oh! I hadn't realized that the issue had persisted for so long! >>>> >>>> If it's a timing issue, I'm hopeful that we can resolve it by tweaking >>>> some settings on our end without having to worry about the network. >>>> >>>> Let me know what it looks like when you try to do your submissions and >>>> I'll see if we can replicate those network conditions locally to try to >>>> find better network config settings. >>>> >>>> -Clayton >>>> >>>> On Tue, Mar 12, 2013 at 4:57 AM, Martha Tesfalul wrote: >>>> >>>>> Hello Clayton, >>>>> >>>>> Thanks so much for the prompt response! My domain is "telederm." I >>>>> appreciate you looking into our logs to see if there is anything weird >>>>> going on. >>>>> >>>>> I will attempt to follow your instructions under point 1) later today >>>>> since where I work I have 3G and therefore have to wait until I can go >>>>> elsewhere. >>>>> >>>>> With regard to when we have tried to submit cases, it has been a >>>>> problem since December of last year, and we've attempted to send cases >>>>> periodically (i.e. at least a few times each week) until now. We had >>>>> thought it may have been an issue with the mobile device we were using and >>>>> attempted to change it as well as the SIM card, but doing so did not >>>>> resolve the issue. >>>>> >>>>> If it is in fact an issue with the network timing out, is that >>>>> something that can be easily addressed by the telecoms company? If so, what >>>>> specifically should be my ask of them? (I am a medical student, so I >>>>> unfortunately am not very familiar with the technical language that might >>>>> be most appropriate for describing our issue and the solution to it.) >>>>> >>>>> Thanks again, >>>>> Martha >>>>> >>>>> >>>>> On Monday, March 11, 2013 4:55:50 PM UTC+2, Clayton Sims wrote: >>>>> >>>>>> Martha, >>>>>> >>>>>> This might be a symptom of different network time outs on different >>>>>> protocols. Sorry about the trouble! CommCare definitely shouldn't have any >>>>>> problems submitting data over EDGE. >>>>>> >>>>>> First off: What domain is your application running through? I'll >>>>>> check your logs to see if there's something odd that's happening that's >>>>>> obvious. >>>>>> >>>>>> Then some followup questions specific to this problem. >>>>>> >>>>>> 1) Can you try the following: Navigate to the HQ homepage and go to >>>>>> the "Submit History" report. On an EDGE connected device, fill out a form >>>>>> and let it "submit" (bar fills up, but then restarts). Log out and make >>>>>> sure that CommCare doesn't think the form is submitted. then load the >>>>>> Submit History page and see if the form is present. This would indicate >>>>>> that CommCare has submitted the form, but there was an issue receiving the >>>>>> appropriate response from the server. >>>>>> >>>>>> 2) What time period were you testing these submissions during? It's >>>>>> possible this was during out server migration which was causing odd network >>>>>> conditions. >>>>>> >>>>>> -Clayton >>>>>> >>>>>> On Mon, Mar 11, 2013 at 8:57 AM, Martha Tesfalul < martha....@gmail.com> wrote: >>>>>> >>>>>>> Hello everyone, >>>>>>> >>>>>>> I have been able to create a CommCare application that runs through >>>>>>> the CommCare ODK v2 Android application, through which users and >>>>>>> myself have been able to submit cases using strong WiFi and 3G internet >>>>>>> connections but cannot submit cases when on an EDGE network. What happens >>>>>>> when we try to submit cases on the latter is that a progress bar appears >>>>>>> and moves slowly all the way to the end, but rather than completing the >>>>>>> process of submitting the forms, there is a pause and then the bar >>>>>>> restarts. The thing that is frustrating is the internet connectivity is not >>>>>>> bad- we are able to log-in to various websites, upload photos as >>>>>>> attachments to e-mails, etc., but 100% of the time the CommCare forms have >>>>>>> not been submitted. And when we do take those forms that fail to submit to >>>>>>> a place with 3G or strong WiFi, they go without any issues. I am not sure >>>>>>> if it is an issue of CommCare timing out too early or something else. >>>>>>> >>>>>>> I would greatly appreciate any advice on troubleshooting this issue >>>>>>> because many of the sites in which we'd like to use CommCare only have EDGE >>>>>>> network connectivity, so we may have to reconsider using it if not able to >>>>>>> find a way to get cases to send on it. >>>>>>> >>>>>>> Thanks in advance, >>>>>>> Martha >>>>>>> >>>>>>> -- >>>>>>> You received this message because you are subscribed to the Google >>>>>>> Groups "commcare-users" group. >>>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>>> send an email to commcare-user...@**googlegroups.**com. >>>>>>> >>>>>>> For more options, visit https://groups.google.com/**grou**ps/opt_out >>>>>>> . >>>>>>> >>>>>>> >>>>>>> >>>>>> >>>>>> -- >>>>> You received this message because you are subscribed to the Google >>>>> Groups "commcare-users" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>> an email to commcare-user...@**googlegroups.com. >>>>> For more options, visit https://groups.google.com/**groups/opt_out >>>>> . >>>>> >>>>> >>>>> >>>> >>>> -- >>> You received this message because you are subscribed to the Google >>> Groups "commcare-users" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an email to commcare-user...@googlegroups.com. >>> For more options, visit https://groups.google.com/groups/opt_out. >>> >>> >>> >> >>

Martha,

Thanks! This info is definitely helpful.

It’s almost certainly specific to that carrier, actually, as I submit from
EDGE connections elsewhere in the world fairly regularly.

Have you sent his behavior on any other networks? Would be a good data
point for debugging.

-Clayton

··· On Fri, Mar 15, 2013 at 4:16 AM, Martha Tesfalul wrote:

PS In case it helps to be more specific the access point we are using is
internet.orange.co.bw.

On Friday, March 15, 2013 10:08:08 AM UTC+2, Martha Tesfalul wrote:

Hello Clayton,

We are using Orange. Of note, they have told us that they are hoping to
increase upload speeds in the area of most concern in the near future, but
it would definitely still be worthwhile to figure out this issue in the
meanwhile because there are other locations who have low-speed EDGE
connection to which we’d love to be able to roll out the application.

Thanks so much,
Martha

On Thursday, March 14, 2013 11:43:13 PM UTC+2, Clayton Sims wrote:

Martha,

What network are you operating on currently? I’ll see if I can replicate
this using a low-speed EDGE Connection locally, but would be good if I
could look up some details about the network.

-Clayton

On Wed, Mar 13, 2013 at 4:14 PM, Martha Tesfalul martha....@gmail.comwrote:

Hello Clayton,

So sorry for the delayed response- I actually have 3G both at work and
at home, so I had a medical officer in a town with only EDGE attempt to
submit a case just now. It did the same thing I described before (appeared
to be loading but then got to the end and restarted), and in the “Submit
History” there is no evidence of that case nor any of the other cases we’ve
attempted to send on EDGE. The only cases in the system are test cases done
of WiFi or 3G.

What do you suggest as next steps? Can you look into the network
configuration settings to see if that might resolve our issues?

Thanks so much,
Martha

On Tuesday, March 12, 2013 5:21:20 PM UTC+2, Clayton Sims wrote:

Martha,

Oh! I hadn’t realized that the issue had persisted for so long!

If it’s a timing issue, I’m hopeful that we can resolve it by tweaking
some settings on our end without having to worry about the network.

Let me know what it looks like when you try to do your submissions and
I’ll see if we can replicate those network conditions locally to try to
find better network config settings.

-Clayton

On Tue, Mar 12, 2013 at 4:57 AM, Martha Tesfalul <martha....@gmail.com wrote:

Hello Clayton,

Thanks so much for the prompt response! My domain is “telederm.” I
appreciate you looking into our logs to see if there is anything weird
going on.

I will attempt to follow your instructions under point 1) later today
since where I work I have 3G and therefore have to wait until I can go
elsewhere.

With regard to when we have tried to submit cases, it has been a
problem since December of last year, and we’ve attempted to send cases
periodically (i.e. at least a few times each week) until now. We had
thought it may have been an issue with the mobile device we were using and
attempted to change it as well as the SIM card, but doing so did not
resolve the issue.

If it is in fact an issue with the network timing out, is that
something that can be easily addressed by the telecoms company? If so, what
specifically should be my ask of them? (I am a medical student, so I
unfortunately am not very familiar with the technical language that might
be most appropriate for describing our issue and the solution to it.)

Thanks again,
Martha

On Monday, March 11, 2013 4:55:50 PM UTC+2, Clayton Sims wrote:

Martha,

This might be a symptom of different network time outs on different
protocols. Sorry about the trouble! CommCare definitely shouldn’t have any
problems submitting data over EDGE.

First off: What domain is your application running through? I’ll
check your logs to see if there’s something odd that’s happening that’s
obvious.

Then some followup questions specific to this problem.

  1. Can you try the following: Navigate to the HQ homepage and go to
    the “Submit History” report. On an EDGE connected device, fill out a form
    and let it “submit” (bar fills up, but then restarts). Log out and make
    sure that CommCare doesn’t think the form is submitted. then load the
    Submit History page and see if the form is present. This would indicate
    that CommCare has submitted the form, but there was an issue receiving the
    appropriate response from the server.

  2. What time period were you testing these submissions during? It’s
    possible this was during out server migration which was causing odd network
    conditions.

-Clayton

On Mon, Mar 11, 2013 at 8:57 AM, Martha Tesfalul < martha....@gmail.com> wrote:

Hello everyone,

I have been able to create a CommCare application that runs through
the CommCare ODK v2 Android application, through which users and
myself have been able to submit cases using strong WiFi and 3G internet
connections but cannot submit cases when on an EDGE network. What happens
when we try to submit cases on the latter is that a progress bar appears
and moves slowly all the way to the end, but rather than completing the
process of submitting the forms, there is a pause and then the bar
restarts. The thing that is frustrating is the internet connectivity is not
bad- we are able to log-in to various websites, upload photos as
attachments to e-mails, etc., but 100% of the time the CommCare forms have
not been submitted. And when we do take those forms that fail to submit to
a place with 3G or strong WiFi, they go without any issues. I am not sure
if it is an issue of CommCare timing out too early or something else.

I would greatly appreciate any advice on troubleshooting this issue
because many of the sites in which we’d like to use CommCare only have EDGE
network connectivity, so we may have to reconsider using it if not able to
find a way to get cases to send on it.

Thanks in advance,
Martha


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it,
send an email to commcare-user…@**googlegroups.****com.

For more options, visit https://groups.google.com/grou**
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You received this message because you are subscribed to the Google Groups
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Hello Clayton,

My apologies for the delayed response- I have been out of town and
therefore with limited Internet access.

Actually in the same area where the pre-mentioned carrier has been an
issue, I have tried a functional WiFi network that also did not allow for
the cases to submit. Is there any way that you could try adjusting things
on your end as you had suggested and letting me know so that we can see if
that resolves the issue? The sooner that we’re able to come up with a
solution, the better…

Thanks so much,
Martha

··· On Friday, March 15, 2013 4:53:16 PM UTC+2, Clayton Sims wrote: > > Martha, > > Thanks! This info is definitely helpful. > > It's almost certainly specific to that carrier, actually, as I submit from > EDGE connections elsewhere in the world fairly regularly. > > Have you sent his behavior on any other networks? Would be a good data > point for debugging. > > -Clayton > > On Fri, Mar 15, 2013 at 4:16 AM, Martha Tesfalul <martha....@gmail.com wrote: > >> PS In case it helps to be more specific the access point we are using is >> internet.orange.co.bw. >> >> >> On Friday, March 15, 2013 10:08:08 AM UTC+2, Martha Tesfalul wrote: >>> >>> Hello Clayton, >>> >>> We are using Orange. Of note, they have told us that they are hoping to >>> increase upload speeds in the area of most concern in the near future, but >>> it would definitely still be worthwhile to figure out this issue in the >>> meanwhile because there are other locations who have low-speed EDGE >>> connection to which we'd love to be able to roll out the application. >>> >>> Thanks so much, >>> Martha >>> >>> On Thursday, March 14, 2013 11:43:13 PM UTC+2, Clayton Sims wrote: >>>> >>>> Martha, >>>> >>>> What network are you operating on currently? I'll see if I can >>>> replicate this using a low-speed EDGE Connection locally, but would be good >>>> if I could look up some details about the network. >>>> >>>> -Clayton >>>> >>>> On Wed, Mar 13, 2013 at 4:14 PM, Martha Tesfalul wrote: >>>> >>>>> Hello Clayton, >>>>> >>>>> So sorry for the delayed response- I actually have 3G both at work and >>>>> at home, so I had a medical officer in a town with only EDGE attempt to >>>>> submit a case just now. It did the same thing I described before (appeared >>>>> to be loading but then got to the end and restarted), and in the "Submit >>>>> History" there is no evidence of that case nor any of the other cases we've >>>>> attempted to send on EDGE. The only cases in the system are test cases done >>>>> of WiFi or 3G. >>>>> >>>>> What do you suggest as next steps? Can you look into the network >>>>> configuration settings to see if that might resolve our issues? >>>>> >>>>> Thanks so much, >>>>> Martha >>>>> >>>>> On Tuesday, March 12, 2013 5:21:20 PM UTC+2, Clayton Sims wrote: >>>>> >>>>>> Martha, >>>>>> >>>>>> Oh! I hadn't realized that the issue had persisted for so long! >>>>>> >>>>>> If it's a timing issue, I'm hopeful that we can resolve it by >>>>>> tweaking some settings on our end without having to worry about the network. >>>>>> >>>>>> Let me know what it looks like when you try to do your submissions >>>>>> and I'll see if we can replicate those network conditions locally to try to >>>>>> find better network config settings. >>>>>> >>>>>> -Clayton >>>>>> >>>>>> On Tue, Mar 12, 2013 at 4:57 AM, Martha Tesfalul < martha....@gmail.com> wrote: >>>>>> >>>>>>> Hello Clayton, >>>>>>> >>>>>>> Thanks so much for the prompt response! My domain is "telederm." I >>>>>>> appreciate you looking into our logs to see if there is anything weird >>>>>>> going on. >>>>>>> >>>>>>> I will attempt to follow your instructions under point 1) later >>>>>>> today since where I work I have 3G and therefore have to wait until I can >>>>>>> go elsewhere. >>>>>>> >>>>>>> With regard to when we have tried to submit cases, it has been a >>>>>>> problem since December of last year, and we've attempted to send cases >>>>>>> periodically (i.e. at least a few times each week) until now. We had >>>>>>> thought it may have been an issue with the mobile device we were using and >>>>>>> attempted to change it as well as the SIM card, but doing so did not >>>>>>> resolve the issue. >>>>>>> >>>>>>> If it is in fact an issue with the network timing out, is that >>>>>>> something that can be easily addressed by the telecoms company? If so, what >>>>>>> specifically should be my ask of them? (I am a medical student, so I >>>>>>> unfortunately am not very familiar with the technical language that might >>>>>>> be most appropriate for describing our issue and the solution to it.) >>>>>>> >>>>>>> Thanks again, >>>>>>> Martha >>>>>>> >>>>>>> >>>>>>> On Monday, March 11, 2013 4:55:50 PM UTC+2, Clayton Sims wrote: >>>>>>> >>>>>>>> Martha, >>>>>>>> >>>>>>>> This might be a symptom of different network time outs on different >>>>>>>> protocols. Sorry about the trouble! CommCare definitely shouldn't have any >>>>>>>> problems submitting data over EDGE. >>>>>>>> >>>>>>>> First off: What domain is your application running through? I'll >>>>>>>> check your logs to see if there's something odd that's happening that's >>>>>>>> obvious. >>>>>>>> >>>>>>>> Then some followup questions specific to this problem. >>>>>>>> >>>>>>>> 1) Can you try the following: Navigate to the HQ homepage and go to >>>>>>>> the "Submit History" report. On an EDGE connected device, fill out a form >>>>>>>> and let it "submit" (bar fills up, but then restarts). Log out and make >>>>>>>> sure that CommCare doesn't think the form is submitted. then load the >>>>>>>> Submit History page and see if the form is present. This would indicate >>>>>>>> that CommCare has submitted the form, but there was an issue receiving the >>>>>>>> appropriate response from the server. >>>>>>>> >>>>>>>> 2) What time period were you testing these submissions during? It's >>>>>>>> possible this was during out server migration which was causing odd network >>>>>>>> conditions. >>>>>>>> >>>>>>>> -Clayton >>>>>>>> >>>>>>>> On Mon, Mar 11, 2013 at 8:57 AM, Martha Tesfalul < martha....@gmail.com> wrote: >>>>>>>> >>>>>>>>> Hello everyone, >>>>>>>>> >>>>>>>>> I have been able to create a CommCare application that runs >>>>>>>>> through the CommCare ODK v2 Android application, through which >>>>>>>>> users and myself have been able to submit cases using strong WiFi and 3G >>>>>>>>> internet connections but cannot submit cases when on an EDGE network. What >>>>>>>>> happens when we try to submit cases on the latter is that a progress bar >>>>>>>>> appears and moves slowly all the way to the end, but rather than completing >>>>>>>>> the process of submitting the forms, there is a pause and then the bar >>>>>>>>> restarts. The thing that is frustrating is the internet connectivity is not >>>>>>>>> bad- we are able to log-in to various websites, upload photos as >>>>>>>>> attachments to e-mails, etc., but 100% of the time the CommCare forms have >>>>>>>>> not been submitted. And when we do take those forms that fail to submit to >>>>>>>>> a place with 3G or strong WiFi, they go without any issues. I am not sure >>>>>>>>> if it is an issue of CommCare timing out too early or something else. >>>>>>>>> >>>>>>>>> I would greatly appreciate any advice on troubleshooting this >>>>>>>>> issue because many of the sites in which we'd like to use CommCare only >>>>>>>>> have EDGE network connectivity, so we may have to reconsider using it if >>>>>>>>> not able to find a way to get cases to send on it. >>>>>>>>> >>>>>>>>> Thanks in advance, >>>>>>>>> Martha >>>>>>>>> >>>>>>>>> -- >>>>>>>>> You received this message because you are subscribed to the Google >>>>>>>>> Groups "commcare-users" group. >>>>>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>>>>> send an email to commcare-user...@**googlegroups.****com. >>>>>>>>> >>>>>>>>> For more options, visit https://groups.google.com/**grou**** >>>>>>>>> ps/opt_out . >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>> >>>>>>>> -- >>>>>>> You received this message because you are subscribed to the Google >>>>>>> Groups "commcare-users" group. >>>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>>> send an email to commcare-user...@**googlegroups.**com. >>>>>>> For more options, visit https://groups.google.com/**grou**ps/opt_out >>>>>>> . >>>>>>> >>>>>>> >>>>>>> >>>>>> >>>>>> -- >>>>> You received this message because you are subscribed to the Google >>>>> Groups "commcare-users" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>> an email to commcare-user...@googlegroups.**com. >>>>> For more options, visit https://groups.google.com/**groups/opt_out >>>>> . >>>>> >>>>> >>>>> >>>> >>>> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/groups/opt_out. >> >> >> > >

Martha,

I’ve forwarded this along to our server team and we’re looking into your
submissions attempts currently to figure out the culprit.

For reference: I’ve noticed that you’re running a few different builds of
CommCare on your devices. Are the failures you’re seeing more common on the
tablet you log into with “martha” and the tablet logged into as "simon"
than the tablets logged into as “dermatologist”, “kagiso”, or “medical
officer”? Each build uses slightly different network settings, so if some
of them perform more consistently, it would help us to figure out whether
the timeout issues are on your side of a proxy or our side of a proxy
server.

Thanks,
-Clayton

··· On Fri, Mar 22, 2013 at 2:00 AM, Martha Tesfalul wrote:

Hello Clayton,

My apologies for the delayed response- I have been out of town and
therefore with limited Internet access.

Actually in the same area where the pre-mentioned carrier has been an
issue, I have tried a functional WiFi network that also did not allow for
the cases to submit. Is there any way that you could try adjusting things
on your end as you had suggested and letting me know so that we can see if
that resolves the issue? The sooner that we’re able to come up with a
solution, the better…

Thanks so much,
Martha

On Friday, March 15, 2013 4:53:16 PM UTC+2, Clayton Sims wrote:

Martha,

Thanks! This info is definitely helpful.

It’s almost certainly specific to that carrier, actually, as I submit
from EDGE connections elsewhere in the world fairly regularly.

Have you sent his behavior on any other networks? Would be a good data
point for debugging.

-Clayton

On Fri, Mar 15, 2013 at 4:16 AM, Martha Tesfalul martha....@gmail.comwrote:

PS In case it helps to be more specific the access point we are using is
internet.orange.co.bw.

On Friday, March 15, 2013 10:08:08 AM UTC+2, Martha Tesfalul wrote:

Hello Clayton,

We are using Orange. Of note, they have told us that they are hoping to
increase upload speeds in the area of most concern in the near future, but
it would definitely still be worthwhile to figure out this issue in the
meanwhile because there are other locations who have low-speed EDGE
connection to which we’d love to be able to roll out the application.

Thanks so much,
Martha

On Thursday, March 14, 2013 11:43:13 PM UTC+2, Clayton Sims wrote:

Martha,

What network are you operating on currently? I’ll see if I can
replicate this using a low-speed EDGE Connection locally, but would be good
if I could look up some details about the network.

-Clayton

On Wed, Mar 13, 2013 at 4:14 PM, Martha Tesfalul <martha....@gmail.com wrote:

Hello Clayton,

So sorry for the delayed response- I actually have 3G both at work
and at home, so I had a medical officer in a town with only EDGE attempt to
submit a case just now. It did the same thing I described before (appeared
to be loading but then got to the end and restarted), and in the “Submit
History” there is no evidence of that case nor any of the other cases we’ve
attempted to send on EDGE. The only cases in the system are test cases done
of WiFi or 3G.

What do you suggest as next steps? Can you look into the network
configuration settings to see if that might resolve our issues?

Thanks so much,
Martha

On Tuesday, March 12, 2013 5:21:20 PM UTC+2, Clayton Sims wrote:

Martha,

Oh! I hadn’t realized that the issue had persisted for so long!

If it’s a timing issue, I’m hopeful that we can resolve it by
tweaking some settings on our end without having to worry about the network.

Let me know what it looks like when you try to do your submissions
and I’ll see if we can replicate those network conditions locally to try to
find better network config settings.

-Clayton

On Tue, Mar 12, 2013 at 4:57 AM, Martha Tesfalul < martha....@gmail.com> wrote:

Hello Clayton,

Thanks so much for the prompt response! My domain is “telederm.” I
appreciate you looking into our logs to see if there is anything weird
going on.

I will attempt to follow your instructions under point 1) later
today since where I work I have 3G and therefore have to wait until I can
go elsewhere.

With regard to when we have tried to submit cases, it has been a
problem since December of last year, and we’ve attempted to send cases
periodically (i.e. at least a few times each week) until now. We had
thought it may have been an issue with the mobile device we were using and
attempted to change it as well as the SIM card, but doing so did not
resolve the issue.

If it is in fact an issue with the network timing out, is that
something that can be easily addressed by the telecoms company? If so, what
specifically should be my ask of them? (I am a medical student, so I
unfortunately am not very familiar with the technical language that might
be most appropriate for describing our issue and the solution to it.)

Thanks again,
Martha

On Monday, March 11, 2013 4:55:50 PM UTC+2, Clayton Sims wrote:

Martha,

This might be a symptom of different network time outs on
different protocols. Sorry about the trouble! CommCare definitely shouldn’t
have any problems submitting data over EDGE.

First off: What domain is your application running through? I’ll
check your logs to see if there’s something odd that’s happening that’s
obvious.

Then some followup questions specific to this problem.

  1. Can you try the following: Navigate to the HQ homepage and go
    to the “Submit History” report. On an EDGE connected device, fill out a
    form and let it “submit” (bar fills up, but then restarts). Log out and
    make sure that CommCare doesn’t think the form is submitted. then load the
    Submit History page and see if the form is present. This would indicate
    that CommCare has submitted the form, but there was an issue receiving the
    appropriate response from the server.

  2. What time period were you testing these submissions during?
    It’s possible this was during out server migration which was causing odd
    network conditions.

-Clayton

On Mon, Mar 11, 2013 at 8:57 AM, Martha Tesfalul < martha....@gmail.com> wrote:

Hello everyone,

I have been able to create a CommCare application that runs
through the CommCare ODK v2 Android application, through which
users and myself have been able to submit cases using strong WiFi and 3G
internet connections but cannot submit cases when on an EDGE network. What
happens when we try to submit cases on the latter is that a progress bar
appears and moves slowly all the way to the end, but rather than completing
the process of submitting the forms, there is a pause and then the bar
restarts. The thing that is frustrating is the internet connectivity is not
bad- we are able to log-in to various websites, upload photos as
attachments to e-mails, etc., but 100% of the time the CommCare forms have
not been submitted. And when we do take those forms that fail to submit to
a place with 3G or strong WiFi, they go without any issues. I am not sure
if it is an issue of CommCare timing out too early or something else.

I would greatly appreciate any advice on troubleshooting this
issue because many of the sites in which we’d like to use CommCare only
have EDGE network connectivity, so we may have to reconsider using it if
not able to find a way to get cases to send on it.

Thanks in advance,
Martha


You received this message because you are subscribed to the
Google Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it,
send an email to commcare-user…@**googlegroups.******com.

For more options, visit https://groups.google.com/grou****
ps/opt_out https://groups.google.com/groups/opt_out.


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Hello Clayton,

The failures are happening on different log ins, but the one that is of
most concern is “samson.”

What do you mean we have different builds running? If we were to reinstall
the CommCare ODK app and/or our CommCare application, would that make sure
that we have the same build on all the devices?

All the best,
Martha

··· On Friday, March 22, 2013 5:17:15 PM UTC+2, Clayton Sims wrote: > > Martha, > > I've forwarded this along to our server team and we're looking into your > submissions attempts currently to figure out the culprit. > > For reference: I've noticed that you're running a few different builds of > CommCare on your devices. Are the failures you're seeing more common on the > tablet you log into with "martha" and the tablet logged into as "simon" > than the tablets logged into as "dermatologist", "kagiso", or "medical > officer"? Each build uses slightly different network settings, so if some > of them perform more consistently, it would help us to figure out whether > the timeout issues are on your side of a proxy or our side of a proxy > server. > > Thanks, > -Clayton > > On Fri, Mar 22, 2013 at 2:00 AM, Martha Tesfalul <martha....@gmail.com wrote: > >> Hello Clayton, >> >> My apologies for the delayed response- I have been out of town and >> therefore with limited Internet access. >> >> Actually in the same area where the pre-mentioned carrier has been an >> issue, I have tried a functional WiFi network that also did not allow for >> the cases to submit. Is there any way that you could try adjusting things >> on your end as you had suggested and letting me know so that we can see if >> that resolves the issue? The sooner that we're able to come up with a >> solution, the better... >> >> Thanks so much, >> Martha >> >> >> On Friday, March 15, 2013 4:53:16 PM UTC+2, Clayton Sims wrote: >> >>> Martha, >>> >>> Thanks! This info is definitely helpful. >>> >>> It's almost certainly specific to that carrier, actually, as I submit >>> from EDGE connections elsewhere in the world fairly regularly. >>> >>> Have you sent his behavior on any other networks? Would be a good data >>> point for debugging. >>> >>> -Clayton >>> >>> >>> On Fri, Mar 15, 2013 at 4:16 AM, Martha Tesfalul wrote: >>> >>>> PS In case it helps to be more specific the access point we are using >>>> is internet.orange.co.bw. >>>> >>>> >>>> On Friday, March 15, 2013 10:08:08 AM UTC+2, Martha Tesfalul wrote: >>>>> >>>>> Hello Clayton, >>>>> >>>>> We are using Orange. Of note, they have told us that they are hoping >>>>> to increase upload speeds in the area of most concern in the near future, >>>>> but it would definitely still be worthwhile to figure out this issue in the >>>>> meanwhile because there are other locations who have low-speed EDGE >>>>> connection to which we'd love to be able to roll out the application. >>>>> >>>>> Thanks so much, >>>>> Martha >>>>> >>>>> On Thursday, March 14, 2013 11:43:13 PM UTC+2, Clayton Sims wrote: >>>>>> >>>>>> Martha, >>>>>> >>>>>> What network are you operating on currently? I'll see if I can >>>>>> replicate this using a low-speed EDGE Connection locally, but would be good >>>>>> if I could look up some details about the network. >>>>>> >>>>>> -Clayton >>>>>> >>>>>> On Wed, Mar 13, 2013 at 4:14 PM, Martha Tesfalul < martha....@gmail.com> wrote: >>>>>> >>>>>>> Hello Clayton, >>>>>>> >>>>>>> So sorry for the delayed response- I actually have 3G both at work >>>>>>> and at home, so I had a medical officer in a town with only EDGE attempt to >>>>>>> submit a case just now. It did the same thing I described before (appeared >>>>>>> to be loading but then got to the end and restarted), and in the "Submit >>>>>>> History" there is no evidence of that case nor any of the other cases we've >>>>>>> attempted to send on EDGE. The only cases in the system are test cases done >>>>>>> of WiFi or 3G. >>>>>>> >>>>>>> What do you suggest as next steps? Can you look into the network >>>>>>> configuration settings to see if that might resolve our issues? >>>>>>> >>>>>>> Thanks so much, >>>>>>> Martha >>>>>>> >>>>>>> On Tuesday, March 12, 2013 5:21:20 PM UTC+2, Clayton Sims wrote: >>>>>>> >>>>>>>> Martha, >>>>>>>> >>>>>>>> Oh! I hadn't realized that the issue had persisted for so long! >>>>>>>> >>>>>>>> If it's a timing issue, I'm hopeful that we can resolve it by >>>>>>>> tweaking some settings on our end without having to worry about the network. >>>>>>>> >>>>>>>> Let me know what it looks like when you try to do your submissions >>>>>>>> and I'll see if we can replicate those network conditions locally to try to >>>>>>>> find better network config settings. >>>>>>>> >>>>>>>> -Clayton >>>>>>>> >>>>>>>> On Tue, Mar 12, 2013 at 4:57 AM, Martha Tesfalul < martha....@gmail.com> wrote: >>>>>>>> >>>>>>>>> Hello Clayton, >>>>>>>>> >>>>>>>>> Thanks so much for the prompt response! My domain is "telederm." I >>>>>>>>> appreciate you looking into our logs to see if there is anything weird >>>>>>>>> going on. >>>>>>>>> >>>>>>>>> I will attempt to follow your instructions under point 1) later >>>>>>>>> today since where I work I have 3G and therefore have to wait until I can >>>>>>>>> go elsewhere. >>>>>>>>> >>>>>>>>> With regard to when we have tried to submit cases, it has been a >>>>>>>>> problem since December of last year, and we've attempted to send cases >>>>>>>>> periodically (i.e. at least a few times each week) until now. We had >>>>>>>>> thought it may have been an issue with the mobile device we were using and >>>>>>>>> attempted to change it as well as the SIM card, but doing so did not >>>>>>>>> resolve the issue. >>>>>>>>> >>>>>>>>> If it is in fact an issue with the network timing out, is that >>>>>>>>> something that can be easily addressed by the telecoms company? If so, what >>>>>>>>> specifically should be my ask of them? (I am a medical student, so I >>>>>>>>> unfortunately am not very familiar with the technical language that might >>>>>>>>> be most appropriate for describing our issue and the solution to it.) >>>>>>>>> >>>>>>>>> Thanks again, >>>>>>>>> Martha >>>>>>>>> >>>>>>>>> >>>>>>>>> On Monday, March 11, 2013 4:55:50 PM UTC+2, Clayton Sims wrote: >>>>>>>>> >>>>>>>>>> Martha, >>>>>>>>>> >>>>>>>>>> This might be a symptom of different network time outs on >>>>>>>>>> different protocols. Sorry about the trouble! CommCare definitely shouldn't >>>>>>>>>> have any problems submitting data over EDGE. >>>>>>>>>> >>>>>>>>>> First off: What domain is your application running through? I'll >>>>>>>>>> check your logs to see if there's something odd that's happening that's >>>>>>>>>> obvious. >>>>>>>>>> >>>>>>>>>> Then some followup questions specific to this problem. >>>>>>>>>> >>>>>>>>>> 1) Can you try the following: Navigate to the HQ homepage and go >>>>>>>>>> to the "Submit History" report. On an EDGE connected device, fill out a >>>>>>>>>> form and let it "submit" (bar fills up, but then restarts). Log out and >>>>>>>>>> make sure that CommCare doesn't think the form is submitted. then load the >>>>>>>>>> Submit History page and see if the form is present. This would indicate >>>>>>>>>> that CommCare has submitted the form, but there was an issue receiving the >>>>>>>>>> appropriate response from the server. >>>>>>>>>> >>>>>>>>>> 2) What time period were you testing these submissions during? >>>>>>>>>> It's possible this was during out server migration which was causing odd >>>>>>>>>> network conditions. >>>>>>>>>> >>>>>>>>>> -Clayton >>>>>>>>>> >>>>>>>>>> On Mon, Mar 11, 2013 at 8:57 AM, Martha Tesfalul < martha....@gmail.com> wrote: >>>>>>>>>> >>>>>>>>>>> Hello everyone, >>>>>>>>>>> >>>>>>>>>>> I have been able to create a CommCare application that runs >>>>>>>>>>> through the CommCare ODK v2 Android application, through which >>>>>>>>>>> users and myself have been able to submit cases using strong WiFi and 3G >>>>>>>>>>> internet connections but cannot submit cases when on an EDGE network. What >>>>>>>>>>> happens when we try to submit cases on the latter is that a progress bar >>>>>>>>>>> appears and moves slowly all the way to the end, but rather than completing >>>>>>>>>>> the process of submitting the forms, there is a pause and then the bar >>>>>>>>>>> restarts. The thing that is frustrating is the internet connectivity is not >>>>>>>>>>> bad- we are able to log-in to various websites, upload photos as >>>>>>>>>>> attachments to e-mails, etc., but 100% of the time the CommCare forms have >>>>>>>>>>> not been submitted. And when we do take those forms that fail to submit to >>>>>>>>>>> a place with 3G or strong WiFi, they go without any issues. I am not sure >>>>>>>>>>> if it is an issue of CommCare timing out too early or something else. >>>>>>>>>>> >>>>>>>>>>> I would greatly appreciate any advice on troubleshooting this >>>>>>>>>>> issue because many of the sites in which we'd like to use CommCare only >>>>>>>>>>> have EDGE network connectivity, so we may have to reconsider using it if >>>>>>>>>>> not able to find a way to get cases to send on it. >>>>>>>>>>> >>>>>>>>>>> Thanks in advance, >>>>>>>>>>> Martha >>>>>>>>>>> >>>>>>>>>>> -- >>>>>>>>>>> You received this message because you are subscribed to the >>>>>>>>>>> Google Groups "commcare-users" group. >>>>>>>>>>> To unsubscribe from this group and stop receiving emails from >>>>>>>>>>> it, send an email to commcare-user...@**googlegroups.******com. >>>>>>>>>>> >>>>>>>>>>> For more options, visit https://groups.google.com/**grou****** >>>>>>>>>>> ps/opt_out . >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>> >>>>>>>>>> -- >>>>>>>>> You received this message because you are subscribed to the Google >>>>>>>>> Groups "commcare-users" group. >>>>>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>>>>> send an email to commcare-user...@**googlegroups.****com. >>>>>>>>> For more options, visit https://groups.google.com/**grou**** >>>>>>>>> ps/opt_out . >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>> >>>>>>>> -- >>>>>>> You received this message because you are subscribed to the Google >>>>>>> Groups "commcare-users" group. >>>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>>> send an email to commcare-user...@googlegroups.****com. >>>>>>> For more options, visit https://groups.google.com/**grou**ps/opt_out >>>>>>> . >>>>>>> >>>>>>> >>>>>>> >>>>>> >>>>>> -- >>>> You received this message because you are subscribed to the Google >>>> Groups "commcare-users" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an email to commcare-user...@**googlegroups.com. >>>> For more options, visit https://groups.google.com/**groups/opt_out >>>> . >>>> >>>> >>>> >>> >>> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/groups/opt_out. >> >> >> > >

Martha,

There are two “versions” for an application. The version of CommCare ODK
from the Android market, and the version of your forms, translations, app
configuration etc.

HQ’s “Application Status” report will show you what version of CommCare is
installed on each person’s phone. In this case, the version of CommCare ODK
that is being run on the tablet that “simon” logs in on is newer than the
others (possibly simply because they have not logged in in so long. I was
asking to check since the older versions of CommCare had different (much
longer) timeouts before deciding the network had failed.

To test for the same thing you could try to install an older version of
CommCare ODK (After uninstalling the current version) from
http://build.dimagi.com:250/guestAuth/repository/download/bt64/12995:id/commcare-odk.apkand
seeing whether this copy has more success.

-Clayton

··· On Mon, Mar 25, 2013 at 4:29 AM, Martha Tesfalul wrote:

Hello Clayton,

The failures are happening on different log ins, but the one that is of
most concern is “samson.”

What do you mean we have different builds running? If we were to reinstall
the CommCare ODK app and/or our CommCare application, would that make sure
that we have the same build on all the devices?

All the best,
Martha

On Friday, March 22, 2013 5:17:15 PM UTC+2, Clayton Sims wrote:

Martha,

I’ve forwarded this along to our server team and we’re looking into your
submissions attempts currently to figure out the culprit.

For reference: I’ve noticed that you’re running a few different builds of
CommCare on your devices. Are the failures you’re seeing more common on the
tablet you log into with “martha” and the tablet logged into as "simon"
than the tablets logged into as “dermatologist”, “kagiso”, or “medical
officer”? Each build uses slightly different network settings, so if some
of them perform more consistently, it would help us to figure out whether
the timeout issues are on your side of a proxy or our side of a proxy
server.

Thanks,
-Clayton

On Fri, Mar 22, 2013 at 2:00 AM, Martha Tesfalul martha....@gmail.comwrote:

Hello Clayton,

My apologies for the delayed response- I have been out of town and
therefore with limited Internet access.

Actually in the same area where the pre-mentioned carrier has been an
issue, I have tried a functional WiFi network that also did not allow for
the cases to submit. Is there any way that you could try adjusting things
on your end as you had suggested and letting me know so that we can see if
that resolves the issue? The sooner that we’re able to come up with a
solution, the better…

Thanks so much,
Martha

On Friday, March 15, 2013 4:53:16 PM UTC+2, Clayton Sims wrote:

Martha,

Thanks! This info is definitely helpful.

It’s almost certainly specific to that carrier, actually, as I submit
from EDGE connections elsewhere in the world fairly regularly.

Have you sent his behavior on any other networks? Would be a good data
point for debugging.

-Clayton

On Fri, Mar 15, 2013 at 4:16 AM, Martha Tesfalul martha....@gmail.comwrote:

PS In case it helps to be more specific the access point we are using
is internet.orange.co.bw.

On Friday, March 15, 2013 10:08:08 AM UTC+2, Martha Tesfalul wrote:

Hello Clayton,

We are using Orange. Of note, they have told us that they are hoping
to increase upload speeds in the area of most concern in the near future,
but it would definitely still be worthwhile to figure out this issue in the
meanwhile because there are other locations who have low-speed EDGE
connection to which we’d love to be able to roll out the application.

Thanks so much,
Martha

On Thursday, March 14, 2013 11:43:13 PM UTC+2, Clayton Sims wrote:

Martha,

What network are you operating on currently? I’ll see if I can
replicate this using a low-speed EDGE Connection locally, but would be good
if I could look up some details about the network.

-Clayton

On Wed, Mar 13, 2013 at 4:14 PM, Martha Tesfalul < martha....@gmail.com> wrote:

Hello Clayton,

So sorry for the delayed response- I actually have 3G both at work
and at home, so I had a medical officer in a town with only EDGE attempt to
submit a case just now. It did the same thing I described before (appeared
to be loading but then got to the end and restarted), and in the “Submit
History” there is no evidence of that case nor any of the other cases we’ve
attempted to send on EDGE. The only cases in the system are test cases done
of WiFi or 3G.

What do you suggest as next steps? Can you look into the network
configuration settings to see if that might resolve our issues?

Thanks so much,
Martha

On Tuesday, March 12, 2013 5:21:20 PM UTC+2, Clayton Sims wrote:

Martha,

Oh! I hadn’t realized that the issue had persisted for so long!

If it’s a timing issue, I’m hopeful that we can resolve it by
tweaking some settings on our end without having to worry about the network.

Let me know what it looks like when you try to do your submissions
and I’ll see if we can replicate those network conditions locally to try to
find better network config settings.

-Clayton

On Tue, Mar 12, 2013 at 4:57 AM, Martha Tesfalul < martha....@gmail.com> wrote:

Hello Clayton,

Thanks so much for the prompt response! My domain is "telederm."
I appreciate you looking into our logs to see if there is anything weird
going on.

I will attempt to follow your instructions under point 1) later
today since where I work I have 3G and therefore have to wait until I can
go elsewhere.

With regard to when we have tried to submit cases, it has been a
problem since December of last year, and we’ve attempted to send cases
periodically (i.e. at least a few times each week) until now. We had
thought it may have been an issue with the mobile device we were using and
attempted to change it as well as the SIM card, but doing so did not
resolve the issue.

If it is in fact an issue with the network timing out, is that
something that can be easily addressed by the telecoms company? If so, what
specifically should be my ask of them? (I am a medical student, so I
unfortunately am not very familiar with the technical language that might
be most appropriate for describing our issue and the solution to it.)

Thanks again,
Martha

On Monday, March 11, 2013 4:55:50 PM UTC+2, Clayton Sims wrote:

Martha,

This might be a symptom of different network time outs on
different protocols. Sorry about the trouble! CommCare definitely shouldn’t
have any problems submitting data over EDGE.

First off: What domain is your application running through? I’ll
check your logs to see if there’s something odd that’s happening that’s
obvious.

Then some followup questions specific to this problem.

  1. Can you try the following: Navigate to the HQ homepage and go
    to the “Submit History” report. On an EDGE connected device, fill out a
    form and let it “submit” (bar fills up, but then restarts). Log out and
    make sure that CommCare doesn’t think the form is submitted. then load the
    Submit History page and see if the form is present. This would indicate
    that CommCare has submitted the form, but there was an issue receiving the
    appropriate response from the server.

  2. What time period were you testing these submissions during?
    It’s possible this was during out server migration which was causing odd
    network conditions.

-Clayton

On Mon, Mar 11, 2013 at 8:57 AM, Martha Tesfalul < martha....@gmail.com> wrote:

Hello everyone,

I have been able to create a CommCare application that runs
through the CommCare ODK v2 Android application, through which
users and myself have been able to submit cases using strong WiFi and 3G
internet connections but cannot submit cases when on an EDGE network. What
happens when we try to submit cases on the latter is that a progress bar
appears and moves slowly all the way to the end, but rather than completing
the process of submitting the forms, there is a pause and then the bar
restarts. The thing that is frustrating is the internet connectivity is not
bad- we are able to log-in to various websites, upload photos as
attachments to e-mails, etc., but 100% of the time the CommCare forms have
not been submitted. And when we do take those forms that fail to submit to
a place with 3G or strong WiFi, they go without any issues. I am not sure
if it is an issue of CommCare timing out too early or something else.

I would greatly appreciate any advice on troubleshooting this
issue because many of the sites in which we’d like to use CommCare only
have EDGE network connectivity, so we may have to reconsider using it if
not able to find a way to get cases to send on it.

Thanks in advance,
Martha


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Hello Clayton,

Sure thing- I can try to see if the medical officer in the area of concern
can test out the old version, but I worry based on what you say about the
longer timeout times with that version that I may just be asking him to
take time to do something that is not likely to work and honestly don’t
want to frustrate him any more.

It will be great to hear back from your server to see if there are any red
flags and/or tweaks that can be made on your end so that use of CommCare is
more feasible. If it is helpful for them (or you) to be in contact with me
directly rather than over the Google group forum, you can reach me at
martha.tesfalul@gmail.com.

All the best,
Martha

··· On Monday, March 25, 2013 10:39:53 PM UTC+2, Clayton Sims wrote: > > Martha, > > There are two "versions" for an application. The version of CommCare ODK > from the Android market, and the version of your forms, translations, app > configuration etc. > > HQ's "Application Status" report will show you what version of CommCare is > installed on each person's phone. In this case, the version of CommCare ODK > that is being run on the tablet that "simon" logs in on is newer than the > others (possibly simply because they have not logged in in so long. I was > asking to check since the older versions of CommCare had different (much > longer) timeouts before deciding the network had failed. > > To test for the same thing you could try to install an older version of > CommCare ODK (After uninstalling the current version) from > http://build.dimagi.com:250/guestAuth/repository/download/bt64/12995:id/commcare-odk.apkand seeing whether this copy has more success. > > -Clayton > > On Mon, Mar 25, 2013 at 4:29 AM, Martha Tesfalul <martha....@gmail.com wrote: > >> Hello Clayton, >> >> The failures are happening on different log ins, but the one that is of >> most concern is "samson." >> >> What do you mean we have different builds running? If we were to >> reinstall the CommCare ODK app and/or our CommCare application, would that >> make sure that we have the same build on all the devices? >> >> All the best, >> Martha >> >> >> On Friday, March 22, 2013 5:17:15 PM UTC+2, Clayton Sims wrote: >> >>> Martha, >>> >>> I've forwarded this along to our server team and we're looking into your >>> submissions attempts currently to figure out the culprit. >>> >>> For reference: I've noticed that you're running a few different builds >>> of CommCare on your devices. Are the failures you're seeing more common on >>> the tablet you log into with "martha" and the tablet logged into as "simon" >>> than the tablets logged into as "dermatologist", "kagiso", or "medical >>> officer"? Each build uses slightly different network settings, so if some >>> of them perform more consistently, it would help us to figure out whether >>> the timeout issues are on your side of a proxy or our side of a proxy >>> server. >>> >>> Thanks, >>> -Clayton >>> >>> >>> On Fri, Mar 22, 2013 at 2:00 AM, Martha Tesfalul wrote: >>> >>>> Hello Clayton, >>>> >>>> My apologies for the delayed response- I have been out of town and >>>> therefore with limited Internet access. >>>> >>>> Actually in the same area where the pre-mentioned carrier has been an >>>> issue, I have tried a functional WiFi network that also did not allow for >>>> the cases to submit. Is there any way that you could try adjusting things >>>> on your end as you had suggested and letting me know so that we can see if >>>> that resolves the issue? The sooner that we're able to come up with a >>>> solution, the better... >>>> >>>> Thanks so much, >>>> Martha >>>> >>>> >>>> On Friday, March 15, 2013 4:53:16 PM UTC+2, Clayton Sims wrote: >>>> >>>>> Martha, >>>>> >>>>> Thanks! This info is definitely helpful. >>>>> >>>>> It's almost certainly specific to that carrier, actually, as I submit >>>>> from EDGE connections elsewhere in the world fairly regularly. >>>>> >>>>> Have you sent his behavior on any other networks? Would be a good data >>>>> point for debugging. >>>>> >>>>> -Clayton >>>>> >>>>> >>>>> On Fri, Mar 15, 2013 at 4:16 AM, Martha Tesfalul >>>> >>>>>> PS In case it helps to be more specific the access point we are using >>>>>> is internet.orange.co.bw. >>>>>> >>>>>> >>>>>> On Friday, March 15, 2013 10:08:08 AM UTC+2, Martha Tesfalul wrote: >>>>>>> >>>>>>> Hello Clayton, >>>>>>> >>>>>>> We are using Orange. Of note, they have told us that they are hoping >>>>>>> to increase upload speeds in the area of most concern in the near future, >>>>>>> but it would definitely still be worthwhile to figure out this issue in the >>>>>>> meanwhile because there are other locations who have low-speed EDGE >>>>>>> connection to which we'd love to be able to roll out the application. >>>>>>> >>>>>>> Thanks so much, >>>>>>> Martha >>>>>>> >>>>>>> On Thursday, March 14, 2013 11:43:13 PM UTC+2, Clayton Sims wrote: >>>>>>>> >>>>>>>> Martha, >>>>>>>> >>>>>>>> What network are you operating on currently? I'll see if I can >>>>>>>> replicate this using a low-speed EDGE Connection locally, but would be good >>>>>>>> if I could look up some details about the network. >>>>>>>> >>>>>>>> -Clayton >>>>>>>> >>>>>>>> On Wed, Mar 13, 2013 at 4:14 PM, Martha Tesfalul < martha....@gmail.com> wrote: >>>>>>>> >>>>>>>>> Hello Clayton, >>>>>>>>> >>>>>>>>> So sorry for the delayed response- I actually have 3G both at work >>>>>>>>> and at home, so I had a medical officer in a town with only EDGE attempt to >>>>>>>>> submit a case just now. It did the same thing I described before (appeared >>>>>>>>> to be loading but then got to the end and restarted), and in the "Submit >>>>>>>>> History" there is no evidence of that case nor any of the other cases we've >>>>>>>>> attempted to send on EDGE. The only cases in the system are test cases done >>>>>>>>> of WiFi or 3G. >>>>>>>>> >>>>>>>>> What do you suggest as next steps? Can you look into the network >>>>>>>>> configuration settings to see if that might resolve our issues? >>>>>>>>> >>>>>>>>> Thanks so much, >>>>>>>>> Martha >>>>>>>>> >>>>>>>>> On Tuesday, March 12, 2013 5:21:20 PM UTC+2, Clayton Sims wrote: >>>>>>>>> >>>>>>>>>> Martha, >>>>>>>>>> >>>>>>>>>> Oh! I hadn't realized that the issue had persisted for so long! >>>>>>>>>> >>>>>>>>>> If it's a timing issue, I'm hopeful that we can resolve it by >>>>>>>>>> tweaking some settings on our end without having to worry about the network. >>>>>>>>>> >>>>>>>>>> Let me know what it looks like when you try to do your >>>>>>>>>> submissions and I'll see if we can replicate those network conditions >>>>>>>>>> locally to try to find better network config settings. >>>>>>>>>> >>>>>>>>>> -Clayton >>>>>>>>>> >>>>>>>>>> On Tue, Mar 12, 2013 at 4:57 AM, Martha Tesfalul < martha....@gmail.com> wrote: >>>>>>>>>> >>>>>>>>>>> Hello Clayton, >>>>>>>>>>> >>>>>>>>>>> Thanks so much for the prompt response! My domain is "telederm." >>>>>>>>>>> I appreciate you looking into our logs to see if there is anything weird >>>>>>>>>>> going on. >>>>>>>>>>> >>>>>>>>>>> I will attempt to follow your instructions under point 1) later >>>>>>>>>>> today since where I work I have 3G and therefore have to wait until I can >>>>>>>>>>> go elsewhere. >>>>>>>>>>> >>>>>>>>>>> With regard to when we have tried to submit cases, it has been a >>>>>>>>>>> problem since December of last year, and we've attempted to send cases >>>>>>>>>>> periodically (i.e. at least a few times each week) until now. We had >>>>>>>>>>> thought it may have been an issue with the mobile device we were using and >>>>>>>>>>> attempted to change it as well as the SIM card, but doing so did not >>>>>>>>>>> resolve the issue. >>>>>>>>>>> >>>>>>>>>>> If it is in fact an issue with the network timing out, is that >>>>>>>>>>> something that can be easily addressed by the telecoms company? If so, what >>>>>>>>>>> specifically should be my ask of them? (I am a medical student, so I >>>>>>>>>>> unfortunately am not very familiar with the technical language that might >>>>>>>>>>> be most appropriate for describing our issue and the solution to it.) >>>>>>>>>>> >>>>>>>>>>> Thanks again, >>>>>>>>>>> Martha >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> On Monday, March 11, 2013 4:55:50 PM UTC+2, Clayton Sims wrote: >>>>>>>>>>> >>>>>>>>>>>> Martha, >>>>>>>>>>>> >>>>>>>>>>>> This might be a symptom of different network time outs on >>>>>>>>>>>> different protocols. Sorry about the trouble! CommCare definitely shouldn't >>>>>>>>>>>> have any problems submitting data over EDGE. >>>>>>>>>>>> >>>>>>>>>>>> First off: What domain is your application running through? >>>>>>>>>>>> I'll check your logs to see if there's something odd that's happening >>>>>>>>>>>> that's obvious. >>>>>>>>>>>> >>>>>>>>>>>> Then some followup questions specific to this problem. >>>>>>>>>>>> >>>>>>>>>>>> 1) Can you try the following: Navigate to the HQ homepage and >>>>>>>>>>>> go to the "Submit History" report. On an EDGE connected device, fill out a >>>>>>>>>>>> form and let it "submit" (bar fills up, but then restarts). Log out and >>>>>>>>>>>> make sure that CommCare doesn't think the form is submitted. then load the >>>>>>>>>>>> Submit History page and see if the form is present. This would indicate >>>>>>>>>>>> that CommCare has submitted the form, but there was an issue receiving the >>>>>>>>>>>> appropriate response from the server. >>>>>>>>>>>> >>>>>>>>>>>> 2) What time period were you testing these submissions during? >>>>>>>>>>>> It's possible this was during out server migration which was causing odd >>>>>>>>>>>> network conditions. >>>>>>>>>>>> >>>>>>>>>>>> -Clayton >>>>>>>>>>>> >>>>>>>>>>>> On Mon, Mar 11, 2013 at 8:57 AM, Martha Tesfalul < martha....@gmail.com> wrote: >>>>>>>>>>>> >>>>>>>>>>>>> Hello everyone, >>>>>>>>>>>>> >>>>>>>>>>>>> I have been able to create a CommCare application that runs >>>>>>>>>>>>> through the CommCare ODK v2 Android application, through >>>>>>>>>>>>> which users and myself have been able to submit cases using strong WiFi and >>>>>>>>>>>>> 3G internet connections but cannot submit cases when on an EDGE network. >>>>>>>>>>>>> What happens when we try to submit cases on the latter is that a progress >>>>>>>>>>>>> bar appears and moves slowly all the way to the end, but rather than >>>>>>>>>>>>> completing the process of submitting the forms, there is a pause and then >>>>>>>>>>>>> the bar restarts. The thing that is frustrating is the internet >>>>>>>>>>>>> connectivity is not bad- we are able to log-in to various websites, upload >>>>>>>>>>>>> photos as attachments to e-mails, etc., but 100% of the time the CommCare >>>>>>>>>>>>> forms have not been submitted. And when we do take those forms that fail to >>>>>>>>>>>>> submit to a place with 3G or strong WiFi, they go without any issues. I am >>>>>>>>>>>>> not sure if it is an issue of CommCare timing out too early or something >>>>>>>>>>>>> else. >>>>>>>>>>>>> >>>>>>>>>>>>> I would greatly appreciate any advice on troubleshooting this >>>>>>>>>>>>> issue because many of the sites in which we'd like to use CommCare only >>>>>>>>>>>>> have EDGE network connectivity, so we may have to reconsider using it if >>>>>>>>>>>>> not able to find a way to get cases to send on it. >>>>>>>>>>>>> >>>>>>>>>>>>> Thanks in advance, >>>>>>>>>>>>> Martha >>>>>>>>>>>>> >>>>>>>>>>>>> -- >>>>>>>>>>>>> You received this message because you are subscribed to the >>>>>>>>>>>>> Google Groups "commcare-users" group. >>>>>>>>>>>>> To unsubscribe from this group and stop receiving emails from >>>>>>>>>>>>> it, send an email to commcare-user...@**googlegroups.******** >>>>>>>>>>>>> com. >>>>>>>>>>>>> >>>>>>>>>>>>> For more options, visit https://groups.google.com/**grou****** >>>>>>>>>>>>> **ps/opt_out . >>>>>>>>>>>>> >>>>>>>>>>>>> >>>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> -- >>>>>>>>>>> You received this message because you are subscribed to the >>>>>>>>>>> Google Groups "commcare-users" group. >>>>>>>>>>> To unsubscribe from this group and stop receiving emails from >>>>>>>>>>> it, send an email to commcare-user...@**googlegroups.******com. >>>>>>>>>>> For more options, visit https://groups.google.com/**grou****** >>>>>>>>>>> ps/opt_out . >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>> >>>>>>>>>> -- >>>>>>>>> You received this message because you are subscribed to the Google >>>>>>>>> Groups "commcare-users" group. >>>>>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>>>>> send an email to commcare-user...@googlegroups.******com. >>>>>>>>> For more options, visit https://groups.google.com/**grou**** >>>>>>>>> ps/opt_out . >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>> >>>>>>>> -- >>>>>> You received this message because you are subscribed to the Google >>>>>> Groups "commcare-users" group. >>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>> send an email to commcare-user...@**googlegroups.**com. >>>>>> For more options, visit https://groups.google.com/**grou**ps/opt_out >>>>>> . >>>>>> >>>>>> >>>>>> >>>>> >>>>> -- >>>> You received this message because you are subscribed to the Google >>>> Groups "commcare-users" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an email to commcare-user...@**googlegroups.com. >>>> For more options, visit https://groups.google.com/**groups/opt_out >>>> . >>>> >>>> >>>> >>> >>> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/groups/opt_out. >> >> >> > >

Martha,

Wanted to give you an update since it’s been a while since our last email.

On our end it looks like this is definitely a network issue currently (as
opposed to anything easy to deal with internally). We show only two
attempted submissions between March 13 and March 27 which would have failed
for a reason that is internal to us. All of the other failures you’ve
experienced have been somewhere between the phone and the network before it
hits our server.

I’m still working on seeing if we can increase the effort from the phone
and the server to keep that channel alive more consistently. I’ll let you
know if/when we come up with a recommendation. It would definitely be good
to try this on as many different internet channels, though (Different ISP’s
or wireless providers), given how little data we’re seeing. The scarcity of
data implies that something in between our server and the network might be
doing a bad job of accurately forwarding data.

-Clayton

··· On Tue, Mar 26, 2013 at 4:16 AM, Martha Tesfalul wrote:

Hello Clayton,

Sure thing- I can try to see if the medical officer in the area of concern
can test out the old version, but I worry based on what you say about the
longer timeout times with that version that I may just be asking him to
take time to do something that is not likely to work and honestly don’t
want to frustrate him any more.

It will be great to hear back from your server to see if there are any red
flags and/or tweaks that can be made on your end so that use of CommCare is
more feasible. If it is helpful for them (or you) to be in contact with me
directly rather than over the Google group forum, you can reach me at
martha.tesfalul@gmail.com.

All the best,
Martha

On Monday, March 25, 2013 10:39:53 PM UTC+2, Clayton Sims wrote:

Martha,

There are two “versions” for an application. The version of CommCare ODK
from the Android market, and the version of your forms, translations, app
configuration etc.

HQ’s “Application Status” report will show you what version of CommCare
is installed on each person’s phone. In this case, the version of CommCare
ODK that is being run on the tablet that “simon” logs in on is newer than
the others (possibly simply because they have not logged in in so long. I
was asking to check since the older versions of CommCare had different
(much longer) timeouts before deciding the network had failed.

To test for the same thing you could try to install an older version of
CommCare ODK (After uninstalling the current version) from
http://build.dimagi.com:250/guestAuth/repository/
download/bt64/12995:id/**commcare-odk.apkhttp://build.dimagi.com:250/guestAuth/repository/download/bt64/12995:id/commcare-odk.apkand seeing whether this copy has more success.

-Clayton

On Mon, Mar 25, 2013 at 4:29 AM, Martha Tesfalul martha....@gmail.comwrote:

Hello Clayton,

The failures are happening on different log ins, but the one that is of
most concern is “samson.”

What do you mean we have different builds running? If we were to
reinstall the CommCare ODK app and/or our CommCare application, would that
make sure that we have the same build on all the devices?

All the best,
Martha

On Friday, March 22, 2013 5:17:15 PM UTC+2, Clayton Sims wrote:

Martha,

I’ve forwarded this along to our server team and we’re looking into
your submissions attempts currently to figure out the culprit.

For reference: I’ve noticed that you’re running a few different builds
of CommCare on your devices. Are the failures you’re seeing more common on
the tablet you log into with “martha” and the tablet logged into as "simon"
than the tablets logged into as “dermatologist”, “kagiso”, or “medical
officer”? Each build uses slightly different network settings, so if some
of them perform more consistently, it would help us to figure out whether
the timeout issues are on your side of a proxy or our side of a proxy
server.

Thanks,
-Clayton

On Fri, Mar 22, 2013 at 2:00 AM, Martha Tesfalul martha....@gmail.comwrote:

Hello Clayton,

My apologies for the delayed response- I have been out of town and
therefore with limited Internet access.

Actually in the same area where the pre-mentioned carrier has been an
issue, I have tried a functional WiFi network that also did not allow for
the cases to submit. Is there any way that you could try adjusting things
on your end as you had suggested and letting me know so that we can see if
that resolves the issue? The sooner that we’re able to come up with a
solution, the better…

Thanks so much,
Martha

On Friday, March 15, 2013 4:53:16 PM UTC+2, Clayton Sims wrote:

Martha,

Thanks! This info is definitely helpful.

It’s almost certainly specific to that carrier, actually, as I submit
from EDGE connections elsewhere in the world fairly regularly.

Have you sent his behavior on any other networks? Would be a good
data point for debugging.

-Clayton

On Fri, Mar 15, 2013 at 4:16 AM, Martha Tesfalul < martha....@gmail.com> wrote:

PS In case it helps to be more specific the access point we are
using is internet.orange.co.bw.

On Friday, March 15, 2013 10:08:08 AM UTC+2, Martha Tesfalul wrote:

Hello Clayton,

We are using Orange. Of note, they have told us that they are
hoping to increase upload speeds in the area of most concern in the near
future, but it would definitely still be worthwhile to figure out this
issue in the meanwhile because there are other locations who have low-speed
EDGE connection to which we’d love to be able to roll out the application.

Thanks so much,
Martha

On Thursday, March 14, 2013 11:43:13 PM UTC+2, Clayton Sims wrote:

Martha,

What network are you operating on currently? I’ll see if I can
replicate this using a low-speed EDGE Connection locally, but would be good
if I could look up some details about the network.

-Clayton

On Wed, Mar 13, 2013 at 4:14 PM, Martha Tesfalul < martha....@gmail.com> wrote:

Hello Clayton,

So sorry for the delayed response- I actually have 3G both at
work and at home, so I had a medical officer in a town with only EDGE
attempt to submit a case just now. It did the same thing I described before
(appeared to be loading but then got to the end and restarted), and in the
"Submit History" there is no evidence of that case nor any of the other
cases we’ve attempted to send on EDGE. The only cases in the system are
test cases done of WiFi or 3G.

What do you suggest as next steps? Can you look into the network
configuration settings to see if that might resolve our issues?

Thanks so much,
Martha

On Tuesday, March 12, 2013 5:21:20 PM UTC+2, Clayton Sims wrote:

Martha,

Oh! I hadn’t realized that the issue had persisted for so long!

If it’s a timing issue, I’m hopeful that we can resolve it by
tweaking some settings on our end without having to worry about the network.

Let me know what it looks like when you try to do your
submissions and I’ll see if we can replicate those network conditions
locally to try to find better network config settings.

-Clayton

On Tue, Mar 12, 2013 at 4:57 AM, Martha Tesfalul < martha....@gmail.com> wrote:

Hello Clayton,

Thanks so much for the prompt response! My domain is
"telederm." I appreciate you looking into our logs to see if there is
anything weird going on.

I will attempt to follow your instructions under point 1) later
today since where I work I have 3G and therefore have to wait until I can
go elsewhere.

With regard to when we have tried to submit cases, it has been
a problem since December of last year, and we’ve attempted to send cases
periodically (i.e. at least a few times each week) until now. We had
thought it may have been an issue with the mobile device we were using and
attempted to change it as well as the SIM card, but doing so did not
resolve the issue.

If it is in fact an issue with the network timing out, is that
something that can be easily addressed by the telecoms company? If so, what
specifically should be my ask of them? (I am a medical student, so I
unfortunately am not very familiar with the technical language that might
be most appropriate for describing our issue and the solution to it.)

Thanks again,
Martha

On Monday, March 11, 2013 4:55:50 PM UTC+2, Clayton Sims wrote:

Martha,

This might be a symptom of different network time outs on
different protocols. Sorry about the trouble! CommCare definitely shouldn’t
have any problems submitting data over EDGE.

First off: What domain is your application running through?
I’ll check your logs to see if there’s something odd that’s happening
that’s obvious.

Then some followup questions specific to this problem.

  1. Can you try the following: Navigate to the HQ homepage and
    go to the “Submit History” report. On an EDGE connected device, fill out a
    form and let it “submit” (bar fills up, but then restarts). Log out and
    make sure that CommCare doesn’t think the form is submitted. then load the
    Submit History page and see if the form is present. This would indicate
    that CommCare has submitted the form, but there was an issue receiving the
    appropriate response from the server.

  2. What time period were you testing these submissions during?
    It’s possible this was during out server migration which was causing odd
    network conditions.

-Clayton

On Mon, Mar 11, 2013 at 8:57 AM, Martha Tesfalul < martha....@gmail.com> wrote:

Hello everyone,

I have been able to create a CommCare application that runs
through the CommCare ODK v2 Android application, through
which users and myself have been able to submit cases using strong WiFi and
3G internet connections but cannot submit cases when on an EDGE network.
What happens when we try to submit cases on the latter is that a progress
bar appears and moves slowly all the way to the end, but rather than
completing the process of submitting the forms, there is a pause and then
the bar restarts. The thing that is frustrating is the internet
connectivity is not bad- we are able to log-in to various websites, upload
photos as attachments to e-mails, etc., but 100% of the time the CommCare
forms have not been submitted. And when we do take those forms that fail to
submit to a place with 3G or strong WiFi, they go without any issues. I am
not sure if it is an issue of CommCare timing out too early or something
else.

I would greatly appreciate any advice on troubleshooting this
issue because many of the sites in which we’d like to use CommCare only
have EDGE network connectivity, so we may have to reconsider using it if
not able to find a way to get cases to send on it.

Thanks in advance,
Martha


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