Problem to access CommCare by the Head Nurse (ICP) in Kaya

Users
1

The CHWs have sent their monthly reports but the Head Nurse (ICP) is
currently having problem to access CommCare on his mobile phone. Please
find below a message appearing on his mobile phone screen:

uj
uj
unhandled exception
in init!
java.lang. illgal state exception [storage utility [property] is in a
corrupted state
you must repair it before you can access it again.

Any advice on how to fix this issue, I'd appreciate

Best

Parfait

2

Hi Parfait,

I'm reporting this as a support request and will communicate with you
further shortly.

Thanks,

Nate

··· On Thu, Apr 9, 2015 at 10:46 AM, wrote:

The CHWs have sent their monthly reports but the Head Nurse (ICP) is
currently having problem to access CommCare on his mobile phone. Please
find below a message appearing on his mobile phone screen:

uj
uj
unhandled exception
in init!
java.lang. illgal state exception [storage utility [property] is in a
corrupted state
you must repair it before you can access it again.

Any advice on how to fix this issue, I'd appreciate

Best

Parfait

--
You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

--
Nate Haduch

Technical Support Analyst
Dimagi, Inc | 585 Massachusetts Ave | Suite 3 | Cambridge, MA 02139
web: http://www.dimagi.com/

3

Hi Parfait,

Perhaps the physical device is corrupted. Have you tried using a different
SD card, or installing the application on a different phone?

··· On Thu, Apr 9, 2015 at 2:46 PM, wrote:

The CHWs have sent their monthly reports but the Head Nurse (ICP) is
currently having problem to access CommCare on his mobile phone. Please
find below a message appearing on his mobile phone screen:

uj
uj
unhandled exception
in init!
java.lang. illgal state exception [storage utility [property] is in a
corrupted state
you must repair it before you can access it again.

Any advice on how to fix this issue, I'd appreciate

Best

Parfait

--
Rowena Luk
VP of Strategy
Dimagi, Inc.

Skype: rowenaluk
USA: +1 857 919 5178
Senegal: +221 78 291 23 25

4

Hi Rowena,

It is the technical manager at the district level who contacted me with
this issue. He's the person who provides technical support to the ICP and
CHWs locally in Kaya.
I will ask him to re-install the application. If the problem continues,
then I'll get back to you again.

Best
Parfait

[image: JSILogo]

Parfait Nyuito K. EDAH[image: Red Squares]Country Director[image: Red
Squares]usaid | deliver project [image: Red Squares]Ouagadougou, Burkina
Faso [image: Red Squares]Phone: +226 5033 13 40 ; +226 78 084 638
E-MAIL: parfait_edah@JSI.COM [image: Red Squares]WWW.JSI.COM
http://www.jsi.com/ http://www.facebook.com/jsihealth
http://www.twitter.com/jsihealth

··· On Thu, Apr 9, 2015 at 6:09 PM, Rowena Luk wrote:

Hi Parfait,

Perhaps the physical device is corrupted. Have you tried using a different
SD card, or installing the application on a different phone?

On Thu, Apr 9, 2015 at 2:46 PM, parfait_edah@jsi.com wrote:

The CHWs have sent their monthly reports but the Head Nurse (ICP) is
currently having problem to access CommCare on his mobile phone. Please
find below a message appearing on his mobile phone screen:

uj
uj
unhandled exception
in init!
java.lang. illgal state exception [storage utility [property] is in a
corrupted state
you must repair it before you can access it again.

Any advice on how to fix this issue, I'd appreciate

Best

Parfait

--
Rowena Luk
VP of Strategy
Dimagi, Inc.

Skype: rowenaluk
USA: +1 857 919 5178
Senegal: +221 78 291 23 25

5

Hi Leona,
We changed the memory card and re-installed the application and it is now
working.
Thanks for checking.
Best

Parfait

[image: JSILogo]

Parfait Nyuito K. EDAH[image: Red Squares]Country Director[image: Red
Squares]usaid | deliver project [image: Red Squares]Ouagadougou, Burkina
Faso [image: Red Squares]Phone: +226 5033 13 40 ; +226 78 084 638
E-MAIL: parfait_edah@JSI.COM [image: Red Squares]WWW.JSI.COM
http://www.jsi.com/ http://www.facebook.com/jsihealth
http://www.twitter.com/jsihealth

··· On Thu, Apr 16, 2015 at 9:41 PM, Leona Rosenblum wrote:

Hi Parfait,
Any update on this? Were you all able to resolve the issue in the field?

Let me know if I can help in any way.

Best,
Leona

[image: JSILogo]Leona Rosenblum[image: Red Squares]Program Officer
PHONE: 703.310.5236 | WWW.JSI.COM http://www.jsi.com/[image: FB]
http://www.facebook.com/jsihealth[image: Twitter]
http://www.twitter.com/jsihealth

On Thu, Apr 9, 2015 at 2:11 PM, Parfait Edah parfait_edah@jsi.com wrote:

Hi Rowena,

It is the technical manager at the district level who contacted me with
this issue. He's the person who provides technical support to the ICP and
CHWs locally in Kaya.
I will ask him to re-install the application. If the problem continues,
then I'll get back to you again.

Best
Parfait

[image: JSILogo]

Parfait Nyuito K. EDAH[image: Red Squares]Country Director[image: Red
Squares]usaid | deliver project [image: Red Squares]Ouagadougou, Burkina
Faso [image: Red Squares]Phone: +226 5033 13 40 ; +226 78 084 638
E-MAIL: parfait_edah@JSI.COM [image: Red Squares]WWW.JSI.COM
http://www.jsi.com/ http://www.facebook.com/jsihealth
http://www.twitter.com/jsihealth

On Thu, Apr 9, 2015 at 6:09 PM, Rowena Luk rluk@dimagi.com wrote:

Hi Parfait,

Perhaps the physical device is corrupted. Have you tried using a
different SD card, or installing the application on a different phone?

On Thu, Apr 9, 2015 at 2:46 PM, parfait_edah@jsi.com wrote:

The CHWs have sent their monthly reports but the Head Nurse (ICP) is
currently having problem to access CommCare on his mobile phone. Please
find below a message appearing on his mobile phone screen:

uj
uj
unhandled exception
in init!
java.lang. illgal state exception [storage utility [property] is in a
corrupted state
you must repair it before you can access it again.

Any advice on how to fix this issue, I'd appreciate

Best

Parfait

--
Rowena Luk
VP of Strategy
Dimagi, Inc.

Skype: rowenaluk
USA: +1 857 919 5178
Senegal: +221 78 291 23 25