Problem syncing forms with photos

Hello,

My team and I are using CommCare for data collection in Ethiopia, and are
experiencing some issues syncing completed forms (Nexus 7 tablets), and it
seems to be related to whether or not there are pictures in the forms. We
included the ability to take photographs of the documentation and other
data points we are collecting for use when we do our analysis and reports.
We are finding, however, that even when we have a strong internet
connection, we can’t sync the forms if we have pictures in them.

We need to sync the forms in order to do our analysis and because we have
no way to back up the data, since the Nexus 7 doesn’t have an external SD
card, the WiFi direct and SD card dump can’t be used.

Is there anything I can look into or try to get the forms to sync or will
we just have to reenter all the data and stop using the picture feature?

Thank you,

Christine

Hi Christine,

We’ve currently been seeing some issues with submitting forms with images
attached in areas with poor connectivity. The best way to get these to be
able to sync immediately is to simply delete the images. To do this, you
can just find them in the image gallery on the phone and delete them
normally. Before you delete the images, could you let me know how big (how
many megabytes) they are? To do this, when you find them in the gallery,
you should be able to get a screen with more information about the image.

Another decent workaround might be to lower the size of images that your
tablets take. There are instructions here under General Settings >
Resolution & quality that will help. Smaller resolution images will not
look as good, but will take less time to upload and hopefully not have this
same issue.

Tyler Wymer

··· On Thu, Jun 5, 2014 at 7:57 AM, Christine Lenihan wrote:

Hello,

My team and I are using CommCare for data collection in Ethiopia, and are
experiencing some issues syncing completed forms (Nexus 7 tablets), and it
seems to be related to whether or not there are pictures in the forms. We
included the ability to take photographs of the documentation and other
data points we are collecting for use when we do our analysis and reports.
We are finding, however, that even when we have a strong internet
connection, we can’t sync the forms if we have pictures in them.

We need to sync the forms in order to do our analysis and because we have
no way to back up the data, since the Nexus 7 doesn’t have an external SD
card, the WiFi direct and SD card dump can’t be used.

Is there anything I can look into or try to get the forms to sync or will
we just have to reenter all the data and stop using the picture feature?

Thank you,

Christine


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Fio asked this off thread:

What is the backup option to save their pictures in case they really need
these pictures?

If keeping these pictures is important, you could potentially just rename
them on the tablet (though I can’t do this on the android I have with me,
so it might not be possible). Otherwise, you could send them to your
email/dropbox from the phone before deleting, so that you will have a copy
backed up somewhere.

··· On Thu, Jun 5, 2014 at 8:12 AM, Tyler Wymer wrote:

Hi Christine,

We’ve currently been seeing some issues with submitting forms with images
attached in areas with poor connectivity. The best way to get these to be
able to sync immediately is to simply delete the images. To do this, you
can just find them in the image gallery on the phone and delete them
normally. Before you delete the images, could you let me know how big (how
many megabytes) they are? To do this, when you find them in the gallery,
you should be able to get a screen with more information about the image.

Another decent workaround might be to lower the size of images that your
tablets take. There are instructions here under General Settings >
Resolution & quality that will help. Smaller resolution images will not
look as good, but will take less time to upload and hopefully not have this
same issue.

Tyler Wymer

On Thu, Jun 5, 2014 at 7:57 AM, Christine Lenihan clenihan87@gmail.com wrote:

Hello,

My team and I are using CommCare for data collection in Ethiopia, and are
experiencing some issues syncing completed forms (Nexus 7 tablets), and it
seems to be related to whether or not there are pictures in the forms. We
included the ability to take photographs of the documentation and other
data points we are collecting for use when we do our analysis and reports.
We are finding, however, that even when we have a strong internet
connection, we can’t sync the forms if we have pictures in them.

We need to sync the forms in order to do our analysis and because we have
no way to back up the data, since the Nexus 7 doesn’t have an external SD
card, the WiFi direct and SD card dump can’t be used.

Is there anything I can look into or try to get the forms to sync or will
we just have to reenter all the data and stop using the picture feature?

Thank you,

Christine


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"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
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Hi Tyler,

They are not required, but they are helpful, so I will pass the back up
options along to the team. On any forms that haven’t been manually
transferred I will delete the pictures. I will also test out syncing forms
with pictures at a lower resolution (they are for our reference so image
quality shouldn’t be a big problem).

I did check the files sizes of the images we have, and they vary but
generally seem to be between 1.75 - 2.5MB, and probably 2 - 6 pictures per
form (on average).

Thanks for your help!

Christine

··· On Thursday, June 5, 2014 8:34:07 AM UTC-4, twymer wrote: > > Fio asked this off thread: > > >> What is the backup option to save their pictures in case they really need >> these pictures? > > > If keeping these pictures is important, you could potentially just rename > them on the tablet (though I can't do this on the android I have with me, > so it might not be possible). Otherwise, you could send them to your > email/dropbox from the phone before deleting, so that you will have a copy > backed up somewhere. > > On Thu, Jun 5, 2014 at 8:12 AM, Tyler Wymer <twy...@dimagi.com > wrote: > >> Hi Christine, >> >> We've currently been seeing some issues with submitting forms with images >> attached in areas with poor connectivity. The best way to get these to be >> able to sync immediately is to simply delete the images. To do this, you >> can just find them in the image gallery on the phone and delete them >> normally. Before you delete the images, could you let me know how big (how >> many megabytes) they are? To do this, when you find them in the gallery, >> you should be able to get a screen with more information about the image. >> >> Another decent workaround might be to lower the size of images that your >> tablets take. There are instructions here under General Settings > >> Resolution & quality that will help. Smaller resolution images will not >> look as good, but will take less time to upload and hopefully not have this >> same issue. >> >> Tyler Wymer >> >> >> On Thu, Jun 5, 2014 at 7:57 AM, Christine Lenihan <cleni...@gmail.com > wrote: >> >>> Hello, >>> >>> My team and I are using CommCare for data collection in Ethiopia, and >>> are experiencing some issues syncing completed forms (Nexus 7 tablets), and >>> it seems to be related to whether or not there are pictures in the forms. >>> We included the ability to take photographs of the documentation and other >>> data points we are collecting for use when we do our analysis and reports. >>> We are finding, however, that even when we have a strong internet >>> connection, we can't sync the forms if we have pictures in them. >>> >>> We need to sync the forms in order to do our analysis and because we >>> have no way to back up the data, since the Nexus 7 doesn't have an external >>> SD card, the WiFi direct and SD card dump can't be used. >>> >>> Is there anything I can look into or try to get the forms to sync or >>> will we just have to reenter all the data and stop using the picture >>> feature? >>> >>> Thank you, >>> >>> Christine >>> >>> -- >>> You received this message because you are subscribed to the Google >>> Groups "commcare-users" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an email to commcare-user...@googlegroups.com . >>> For more options, visit https://groups.google.com/d/optout. >>> >> >> >

Great, thanks and glad you found a workaround. We are working hard to
resolve this issue as it has been coming up in a number of projects.
Unfortunately it’s a bug in our Apache web hosting software so it is taking
some time to get it fixed, but we will be sure to send out an update when
we have addressed it.

Cory

··· On Thu, Jun 5, 2014 at 8:38 AM, Christine Lenihan wrote:

Hi Tyler,

They are not required, but they are helpful, so I will pass the back up
options along to the team. On any forms that haven’t been manually
transferred I will delete the pictures. I will also test out syncing forms
with pictures at a lower resolution (they are for our reference so image
quality shouldn’t be a big problem).

I did check the files sizes of the images we have, and they vary but
generally seem to be between 1.75 - 2.5MB, and probably 2 - 6 pictures per
form (on average).

Thanks for your help!

Christine

On Thursday, June 5, 2014 8:34:07 AM UTC-4, twymer wrote:

Fio asked this off thread:

What is the backup option to save their pictures in case they really
need these pictures?

If keeping these pictures is important, you could potentially just rename
them on the tablet (though I can’t do this on the android I have with me,
so it might not be possible). Otherwise, you could send them to your
email/dropbox from the phone before deleting, so that you will have a copy
backed up somewhere.

On Thu, Jun 5, 2014 at 8:12 AM, Tyler Wymer twy...@dimagi.com wrote:

Hi Christine,

We’ve currently been seeing some issues with submitting forms with
images attached in areas with poor connectivity. The best way to get these
to be able to sync immediately is to simply delete the images. To do this,
you can just find them in the image gallery on the phone and delete them
normally. Before you delete the images, could you let me know how big (how
many megabytes) they are? To do this, when you find them in the gallery,
you should be able to get a screen with more information about the image.

Another decent workaround might be to lower the size of images that your
tablets take. There are instructions here under General Settings >
Resolution & quality that will help. Smaller resolution images will not
look as good, but will take less time to upload and hopefully not have this
same issue.

Tyler Wymer

On Thu, Jun 5, 2014 at 7:57 AM, Christine Lenihan cleni...@gmail.com wrote:

Hello,

My team and I are using CommCare for data collection in Ethiopia, and
are experiencing some issues syncing completed forms (Nexus 7 tablets), and
it seems to be related to whether or not there are pictures in the forms.
We included the ability to take photographs of the documentation and other
data points we are collecting for use when we do our analysis and reports.
We are finding, however, that even when we have a strong internet
connection, we can’t sync the forms if we have pictures in them.

We need to sync the forms in order to do our analysis and because we
have no way to back up the data, since the Nexus 7 doesn’t have an external
SD card, the WiFi direct and SD card dump can’t be used.

Is there anything I can look into or try to get the forms to sync or
will we just have to reenter all the data and stop using the picture
feature?

Thank you,

Christine


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Groups “commcare-users” group.
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You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.