Problem occurred when downloading CommCare

Guys,

a problem happened when I deployed an app.

“A serious problem occurred while CommCare was trying to download an
update(or install your app). CommCare couldn’t find the resource with
id:CommCare-application-profile. This is often due to a bad internet
connection.”

Is that because of China…?

Hey Mengji,

This message comes up when CommCare can’t retrieve a valid profile file
from the address you enter (bit.ly or barcode scan) during install. This
could be due to the address being invalid or not being able to reach the
CommCare server.

To test if you can access the CommCareHQ server try entering the
bit.lylink into your phone’s browser. You should be redirected to
download a
.ccpr file (CommCare profile) and prompted to open the file with CommCare.
If you can’t then something is preventing you from accessing the server.

If a firewall was blocking CCHQ you would get this error message so that’s
a possibility.

Best,
Will

··· On Sun, Oct 20, 2013 at 10:14 AM, Mengji Chen wrote:

Guys,

a problem happened when I deployed an app.

“A serious problem occurred while CommCare was trying to download an
update(or install your app). CommCare couldn’t find the resource with
id:CommCare-application-profile. This is often due to a bad internet
connection.”

Is that because of China…?


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Hi Will,

While installing Commcare in android phones, i am able to download the
ccpr file but couldnt open it. What should i do now?

Gowtham

Hello Gowtham,

Could you go into more detail about the steps you’ve taken and what error
you’re seeing? Where did you download the .CCPR file from? Where is it
residing at the moment? How are you trying to open it? What messaging are
you seeing when you try to open it?

Thanks,
Will

··· On Wed, Jul 29, 2015 at 1:02 AM, wrote:

Hi Will,

While installing Commcare in android phones, i am able to download the
ccpr file but couldnt open it. What should i do now?

Gowtham


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