'Open or close a case only if a specific question has a particular answer' not working

Hi all,
I am currently working on a research that requires that a form close and open cases based on a condition indicated by a question. I applied the “Open or close a case only if a specific question has a particular answer.” functionality on a register form, but I observe all cases are being closed (including those that meet the condition and those that do not meet the condition).

What can I be doing wrong on the use of the “Open or close a case only if a specific question has a particular answer.” functionality?

Hi,

The first thing I’d recommend investigating is finding the form in the Form Submission report, and confirming that

  • The form itself is the reason the case is being closed (the form contains a close action)
  • The field you have configured to close the form conditionally is being set to the value you expect
  • The submitted form version matches the latest version of your application logic
    -Clayton