Dear Users,
Dimagi’s CommCare Support and Accounts teams will be attending our annual team summit from March 23–27, 2026. During this time, response times may be slower than usual.
Our teams will remain available to address critical issues affecting the core functionality of the CommCare HQ platform, as well as time-sensitive subscription management requests. If you experience such an issue, please include the word “URGENT” in the subject line of your email to help us prioritize your request.
For general subscription and billing questions, you may also refer to our subscription management help page.
For all other inquiries or non-critical issues, our team will resume regular support operations on March 30, 2026. As always, the operational status of the CommCare HQ platform will be continuously updated on our Status Page for your reference.
We thank you for your understanding.