Moving on

Good morning Dr. Mateen,

I will do my best to help. I know that our developers released a version of
CommCare ODK on the Google Playstore just 2 days ago, which might
potentially have impacted the SD card send. Is it possible to check what
version of CommCare ODK you are on, compared to the users?

It sounds as though the application is on Android. On the main screen when
you first log into your application, click on the menu button of the phone
(I believe its bottom left or right for Samsung). A list will pop up,
including an option “About CommCare” That will tell you both the
application version (App v###) and the CommCare ODK version. It should be
2.2# . The latest version is 2.28, I believe.

Can you compare that with what you see of the phone of the user
experiencing the problem, please? That will help me better determine the
problem (and if I need to reach out to the developers for help).

*NB: I have copied the commcare-users group, in case someone can jump in
with some suggestions.

Best,

Carla Legros
Project Manager
Dimagi West Africa | Afrique de l’Ouest

mobile:

​​
+254 703 608 951
​(Kenya)

Skype: carla.s.legros
http://www.dimagi.com/

··· On Thu, Jul 14, 2016 at 8:11 AM, Qaher Mateen wrote:

Hello dear Carla:

Hope you are fine and doing well, it’s pleasure for me to start working
with you. there is a technical question about the getting and sending
report through SD cards. At the past there wasn’t any problem but now I
faced some problem. In our project we are using Samsung GT-S7582 that to
powered by Android 4.2.2, and I have a Samsung J2 at the office (Android
5.1.0). The problem is that while we get mobile users report through SD
memory card and want to send by my cell phone the is no report to submit
but while I tried this with same model the report was available and give me
chance to submit. Please help me on this issue and if needed to direct
discussion my Skype ID is available bellow.

Best Wishes

Dr. Abdul Qaher Mateen | mHealth Officer | World Vision Afghanistan |
Phone: +93 40224568 | Mobile: +93 799 412 527 | E-mail:
qaher_mateen@wvi.org email@wvi.org | Skype: mateen1355

From: Devika d.devika@dimagi.com
To: Carla Legros clegros@dimagi.com, Qaher Mateen <
Qaher_Mateen@wvi.org>
Cc: Nick Nestle nnestle@dimagi.com, Rishad Gambhir <
rgambhir@dimagi.com>, devika@sloan.mit.edu, qadria_afzal@yahoo.com,
abdulzahir_haqshanas@wvi.org
Date: 06/29/2016 11:51 AM
Subject: Moving on

Dear Dr. Mateen,

As you know, I’m leaving Dimagi this month to go for higher studies. Carla
Legros (copied), from Dimagi West Africa will be the point of contact for
World Vision Afghanistan going forwards. She’s based in Kenya and has
implemented WV projects in several countries.

Regarding the training with MoPH that we couldn’t do this month, please
continue the conversation forward with Carla. As of now, Dimagi security
policy doesn’t allow anyone from travelling to Afghanistan. Maybe we can
work out some other solution.

It was a pleasure to work with you and the Afghanistan team. I’ll always
fondly remember our training in Dubai. Your high level of dedication to
this project is exemplary among mHealth officers that I’ve worked with.

Id mubarak in advance. I’ve copied my personal mail. Would love to hear
about how the program evolves in

With best wishes,
Devika
Project Manager, Dimagi
Skype: d_devika
+91 9555571141

Dear Dr. Mateen,

It’s great to hear from you again, and glad to hear you and your team are
still getting value from the tools!

I just wanted to let you know that we have an engineer resourced on your
problem and anticipate a hotfix being available very soon on the play
store. An update will be sent to this email thread when it is available.

Apologies for the hiccup, and please let us know if there’s anything else
you need.

Cheers,
-Clayton

··· On Thu, Jul 14, 2016 at 4:56 AM, Carla Legros wrote:

Good morning Dr. Mateen,

I will do my best to help. I know that our developers released a version
of CommCare ODK on the Google Playstore just 2 days ago, which might
potentially have impacted the SD card send. Is it possible to check what
version of CommCare ODK you are on, compared to the users?

It sounds as though the application is on Android. On the main screen when
you first log into your application, click on the menu button of the phone
(I believe its bottom left or right for Samsung). A list will pop up,
including an option “About CommCare” That will tell you both the
application version (App v###) and the CommCare ODK version. It should be
2.2# . The latest version is 2.28, I believe.

Can you compare that with what you see of the phone of the user
experiencing the problem, please? That will help me better determine the
problem (and if I need to reach out to the developers for help).

*NB: I have copied the commcare-users group, in case someone can jump in
with some suggestions.

Best,

Carla Legros
Project Manager
Dimagi West Africa | Afrique de l’Ouest

mobile:

​​
+254 703 608 951
​(Kenya)

Skype: carla.s.legros
http://www.dimagi.com/

On Thu, Jul 14, 2016 at 8:11 AM, Qaher Mateen Qaher_Mateen@wvi.org wrote:

Hello dear Carla:

Hope you are fine and doing well, it’s pleasure for me to start working
with you. there is a technical question about the getting and sending
report through SD cards. At the past there wasn’t any problem but now I
faced some problem. In our project we are using Samsung GT-S7582 that to
powered by Android 4.2.2, and I have a Samsung J2 at the office (Android
5.1.0). The problem is that while we get mobile users report through SD
memory card and want to send by my cell phone the is no report to submit
but while I tried this with same model the report was available and give me
chance to submit. Please help me on this issue and if needed to direct
discussion my Skype ID is available bellow.

Best Wishes

Dr. Abdul Qaher Mateen | mHealth Officer | World Vision Afghanistan |
Phone: +93 40224568 | Mobile: +93 799 412 527 | E-mail:
qaher_mateen@wvi.org email@wvi.org | Skype: mateen1355

From: Devika d.devika@dimagi.com
To: Carla Legros clegros@dimagi.com, Qaher Mateen <
Qaher_Mateen@wvi.org>
Cc: Nick Nestle nnestle@dimagi.com, Rishad Gambhir <
rgambhir@dimagi.com>, devika@sloan.mit.edu, qadria_afzal@yahoo.com,
abdulzahir_haqshanas@wvi.org
Date: 06/29/2016 11:51 AM
Subject: Moving on

Dear Dr. Mateen,

As you know, I’m leaving Dimagi this month to go for higher studies.
Carla Legros (copied), from Dimagi West Africa will be the point of contact
for World Vision Afghanistan going forwards. She’s based in Kenya and has
implemented WV projects in several countries.

Regarding the training with MoPH that we couldn’t do this month, please
continue the conversation forward with Carla. As of now, Dimagi security
policy doesn’t allow anyone from travelling to Afghanistan. Maybe we can
work out some other solution.

It was a pleasure to work with you and the Afghanistan team. I’ll always
fondly remember our training in Dubai. Your high level of dedication to
this project is exemplary among mHealth officers that I’ve worked with.

Id mubarak in advance. I’ve copied my personal mail. Would love to hear
about how the program evolves in

With best wishes,
Devika
Project Manager, Dimagi
Skype: d_devika
+91 9555571141


You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

Dr Mateen,

The fix to this issue has been released, if you update on the Play Store
you should be all set. Again, apologies for the inconvenience.

Thanks,
Will

··· On Thu, Jul 14, 2016 at 10:03 PM, Clayton Sims wrote:

Dear Dr. Mateen,

It’s great to hear from you again, and glad to hear you and your team are
still getting value from the tools!

I just wanted to let you know that we have an engineer resourced on your
problem and anticipate a hotfix being available very soon on the play
store. An update will be sent to this email thread when it is available.

Apologies for the hiccup, and please let us know if there’s anything else
you need.

Cheers,
-Clayton

On Thu, Jul 14, 2016 at 4:56 AM, Carla Legros clegros@dimagi.com wrote:

Good morning Dr. Mateen,

I will do my best to help. I know that our developers released a version
of CommCare ODK on the Google Playstore just 2 days ago, which might
potentially have impacted the SD card send. Is it possible to check what
version of CommCare ODK you are on, compared to the users?

It sounds as though the application is on Android. On the main screen
when you first log into your application, click on the menu button of the
phone (I believe its bottom left or right for Samsung). A list will pop up,
including an option “About CommCare” That will tell you both the
application version (App v###) and the CommCare ODK version. It should be
2.2# . The latest version is 2.28, I believe.

Can you compare that with what you see of the phone of the user
experiencing the problem, please? That will help me better determine the
problem (and if I need to reach out to the developers for help).

*NB: I have copied the commcare-users group, in case someone can jump in
with some suggestions.

Best,

Carla Legros
Project Manager
Dimagi West Africa | Afrique de l’Ouest

mobile:

​​
+254 703 608 951
​(Kenya)

Skype: carla.s.legros
http://www.dimagi.com/

On Thu, Jul 14, 2016 at 8:11 AM, Qaher Mateen Qaher_Mateen@wvi.org wrote:

Hello dear Carla:

Hope you are fine and doing well, it’s pleasure for me to start working
with you. there is a technical question about the getting and sending
report through SD cards. At the past there wasn’t any problem but now I
faced some problem. In our project we are using Samsung GT-S7582 that to
powered by Android 4.2.2, and I have a Samsung J2 at the office (Android
5.1.0). The problem is that while we get mobile users report through SD
memory card and want to send by my cell phone the is no report to submit
but while I tried this with same model the report was available and give me
chance to submit. Please help me on this issue and if needed to direct
discussion my Skype ID is available bellow.

Best Wishes

Dr. Abdul Qaher Mateen | mHealth Officer | World Vision Afghanistan |

Phone: +93 40224568 | Mobile: +93 799 412 527 | E-mail:
qaher_mateen@wvi.org email@wvi.org | Skype: mateen1355

From: Devika d.devika@dimagi.com
To: Carla Legros clegros@dimagi.com, Qaher Mateen <
Qaher_Mateen@wvi.org>
Cc: Nick Nestle nnestle@dimagi.com, Rishad Gambhir <
rgambhir@dimagi.com>, devika@sloan.mit.edu, qadria_afzal@yahoo.com,
abdulzahir_haqshanas@wvi.org
Date: 06/29/2016 11:51 AM
Subject: Moving on

Dear Dr. Mateen,

As you know, I’m leaving Dimagi this month to go for higher studies.
Carla Legros (copied), from Dimagi West Africa will be the point of contact
for World Vision Afghanistan going forwards. She’s based in Kenya and has
implemented WV projects in several countries.

Regarding the training with MoPH that we couldn’t do this month, please
continue the conversation forward with Carla. As of now, Dimagi security
policy doesn’t allow anyone from travelling to Afghanistan. Maybe we can
work out some other solution.

It was a pleasure to work with you and the Afghanistan team. I’ll always
fondly remember our training in Dubai. Your high level of dedication to
this project is exemplary among mHealth officers that I’ve worked with.

Id mubarak in advance. I’ve copied my personal mail. Would love to hear
about how the program evolves in

With best wishes,
Devika
Project Manager, Dimagi
Skype: d_devika
+91 9555571141


You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

Hi Dr. Mateen,

Please update CommCare ODK to 2.28 on the Google Playstore. Note below from
our developers:

··· ---------------

Hey team,

CommCare 2.28.2 just hit the play store which fixes a couple nasty little
bugs affecting Wi-Fi Direct and SD Card transfers. There should be no
resultant data loss, but some transfers would have been being blocked and
Wi-Fi Direct could potential get into a bad state. If you or a partner have
experienced any issues around this in the past two days please email me
directly (wpride@dimagi.com). Sincere apologies for the inconvenience.

Cheers,
Will

Carla Legros
Project Manager
Dimagi West Africa | Afrique de l’Ouest

mobile:

​​
+254 703 608 951
​(Kenya)

Skype: carla.s.legros
http://www.dimagi.com/

On Fri, Jul 15, 2016 at 5:09 AM, William Pride wpride@dimagi.com wrote:

Dr Mateen,

The fix to this issue has been released, if you update on the Play Store
you should be all set. Again, apologies for the inconvenience.

Thanks,
Will

On Thu, Jul 14, 2016 at 10:03 PM, Clayton Sims csims@dimagi.com wrote:

Dear Dr. Mateen,

It’s great to hear from you again, and glad to hear you and your team are
still getting value from the tools!

I just wanted to let you know that we have an engineer resourced on your
problem and anticipate a hotfix being available very soon on the play
store. An update will be sent to this email thread when it is available.

Apologies for the hiccup, and please let us know if there’s anything else
you need.

Cheers,
-Clayton

On Thu, Jul 14, 2016 at 4:56 AM, Carla Legros clegros@dimagi.com wrote:

Good morning Dr. Mateen,

I will do my best to help. I know that our developers released a version
of CommCare ODK on the Google Playstore just 2 days ago, which might
potentially have impacted the SD card send. Is it possible to check what
version of CommCare ODK you are on, compared to the users?

It sounds as though the application is on Android. On the main screen
when you first log into your application, click on the menu button of the
phone (I believe its bottom left or right for Samsung). A list will pop up,
including an option “About CommCare” That will tell you both the
application version (App v###) and the CommCare ODK version. It should be
2.2# . The latest version is 2.28, I believe.

Can you compare that with what you see of the phone of the user
experiencing the problem, please? That will help me better determine the
problem (and if I need to reach out to the developers for help).

*NB: I have copied the commcare-users group, in case someone can jump in
with some suggestions.

Best,

Carla Legros
Project Manager
Dimagi West Africa | Afrique de l’Ouest

mobile:

​​
+254 703 608 951
​(Kenya)

Skype: carla.s.legros
http://www.dimagi.com/

On Thu, Jul 14, 2016 at 8:11 AM, Qaher Mateen Qaher_Mateen@wvi.org wrote:

Hello dear Carla:

Hope you are fine and doing well, it’s pleasure for me to start working
with you. there is a technical question about the getting and sending
report through SD cards. At the past there wasn’t any problem but now I
faced some problem. In our project we are using Samsung GT-S7582 that to
powered by Android 4.2.2, and I have a Samsung J2 at the office (Android
5.1.0). The problem is that while we get mobile users report through SD
memory card and want to send by my cell phone the is no report to submit
but while I tried this with same model the report was available and give me
chance to submit. Please help me on this issue and if needed to direct
discussion my Skype ID is available bellow.

Best Wishes

Dr. Abdul Qaher Mateen | mHealth Officer | World Vision Afghanistan |

Phone: +93 40224568 | Mobile: +93 799 412 527 | E-mail:
qaher_mateen@wvi.org email@wvi.org | Skype: mateen1355

From: Devika d.devika@dimagi.com
To: Carla Legros clegros@dimagi.com, Qaher Mateen <
Qaher_Mateen@wvi.org>
Cc: Nick Nestle nnestle@dimagi.com, Rishad Gambhir <
rgambhir@dimagi.com>, devika@sloan.mit.edu, qadria_afzal@yahoo.com,
abdulzahir_haqshanas@wvi.org
Date: 06/29/2016 11:51 AM
Subject: Moving on

Dear Dr. Mateen,

As you know, I’m leaving Dimagi this month to go for higher studies.
Carla Legros (copied), from Dimagi West Africa will be the point of contact
for World Vision Afghanistan going forwards. She’s based in Kenya and has
implemented WV projects in several countries.

Regarding the training with MoPH that we couldn’t do this month, please
continue the conversation forward with Carla. As of now, Dimagi security
policy doesn’t allow anyone from travelling to Afghanistan. Maybe we can
work out some other solution.

It was a pleasure to work with you and the Afghanistan team. I’ll
always fondly remember our training in Dubai. Your high level of dedication
to this project is exemplary among mHealth officers that I’ve worked with.

Id mubarak in advance. I’ve copied my personal mail. Would love to hear
about how the program evolves in

With best wishes,
Devika
Project Manager, Dimagi
Skype: d_devika
+91 9555571141


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

Dr Mateen,

I’m sorry to hear that - could you please file a bug report using the template
here https://confluence.dimagi.com/display/commcarepublic/Bug+Reports,
being sure to include a description of the errors you’re encountering (and
a screenshot of the errors if possible).

Thank you,
Will

··· On Tue, Aug 9, 2016 at 11:58 PM, Qaher Mateen wrote:

Hello dear William:

I updated my Commcare but the problem is still existed. if there is any
other troubleshooting way please lets me know.

Best Wishes
Dr. Abdul Qaher Mateen | mHealth Officer | World Vision Afghanistan |
Phone: +93 40224568 | Mobile: +93 799 412 527 | E-mail:
qaher_mateen@wvi.org email@wvi.org | Skype: mateen1355

From: William Pride wpride@dimagi.com
To: commcare-users commcare-users@googlegroups.com
Cc: Qaher Mateen Qaher_Mateen@wvi.org
Date: 07/15/2016 06:43 AM
Subject: Re: Moving on

Dr Mateen,

The fix to this issue has been released, if you update on the Play Store
you should be all set. Again, apologies for the inconvenience.

Thanks,
Will

On Thu, Jul 14, 2016 at 10:03 PM, Clayton Sims <csims@dimagi.com csims@dimagi.com> wrote:
Dear Dr. Mateen,

It’s great to hear from you again, and glad to hear you and your team are
still getting value from the tools!

I just wanted to let you know that we have an engineer resourced on your
problem and anticipate a hotfix being available very soon on the play
store. An update will be sent to this email thread when it is available.

Apologies for the hiccup, and please let us know if there’s anything else
you need.

Cheers,
-Clayton

On Thu, Jul 14, 2016 at 4:56 AM, Carla Legros <clegros@dimagi.com clegros@dimagi.com> wrote:
Good morning Dr. Mateen,

I will do my best to help. I know that our developers released a version
of CommCare ODK on the Google Playstore just 2 days ago, which might
potentially have impacted the SD card send. Is it possible to check what
version of CommCare ODK you are on, compared to the users?

It sounds as though the application is on Android. On the main screen when
you first log into your application, click on the menu button of the phone
(I believe its bottom left or right for Samsung). A list will pop up,
including an option “About CommCare” That will tell you both the
application version (App v###) and the CommCare ODK version. It should be
2.2# . The latest version is 2.28, I believe.

Can you compare that with what you see of the phone of the user
experiencing the problem, please? That will help me better determine the
problem (and if I need to reach out to the developers for help).

*NB: I have copied the commcare-users group, in case someone can jump in
with some suggestions.

Best,

Carla Legros
Project Manager
Dimagi West Africa | Afrique de l’Ouest
​mobile: ​​​+254 703 608 951 ​(Kenya)
Skype: carla.s.legros
http://www.dimagi.com/ http://www.dimagi.com/

On Thu, Jul 14, 2016 at 8:11 AM, Qaher Mateen <Qaher_Mateen@wvi.org Qaher_Mateen@wvi.org> wrote:
Hello dear Carla:

Hope you are fine and doing well, it’s pleasure for me to start working
with you. there is a technical question about the getting and sending
report through SD cards. At the past there wasn’t any problem but now I
faced some problem. In our project we are using Samsung GT-S7582 that to
powered by Android 4.2.2, and I have a Samsung J2 at the office (Android
5.1.0). The problem is that while we get mobile users report through SD
memory card and want to send by my cell phone the is no report to submit
but while I tried this with same model the report was available and give me
chance to submit. Please help me on this issue and if needed to direct
discussion my Skype ID is available bellow.

Best Wishes

Dr. Abdul Qaher Mateen | mHealth Officer | World Vision Afghanistan |
Phone: +93 40224568 | Mobile: +93 799 412 527 | E-mail:
qaher_mateen@wvi.org email@wvi.org | Skype: mateen1355

From: Devika <d.devika@dimagi.com d.devika@dimagi.com>
To: Carla Legros <clegros@dimagi.com clegros@dimagi.com>,
Qaher Mateen <Qaher_Mateen@wvi.org Qaher_Mateen@wvi.org>
Cc: Nick Nestle <nnestle@dimagi.com nnestle@dimagi.com>,
Rishad Gambhir <rgambhir@dimagi.com rgambhir@dimagi.com>,
devika@sloan.mit.edu devika@sloan.mit.edu, qadria_afzal@yahoo.com
qadria_afzal@yahoo.com, abdulzahir_haqshanas@wvi.org
abdulzahir_haqshanas@wvi.org
Date: 06/29/2016 11:51 AM
Subject: Moving on

Dear Dr. Mateen,

As you know, I’m leaving Dimagi this month to go for higher studies. Carla
Legros (copied), from Dimagi West Africa will be the point of contact for
World Vision Afghanistan going forwards. She’s based in Kenya and has
implemented WV projects in several countries.

Regarding the training with MoPH that we couldn’t do this month, please
continue the conversation forward with Carla. As of now, Dimagi security
policy doesn’t allow anyone from travelling to Afghanistan. Maybe we can
work out some other solution.

It was a pleasure to work with you and the Afghanistan team. I’ll always
fondly remember our training in Dubai. Your high level of dedication to
this project is exemplary among mHealth officers that I’ve worked with.

Id mubarak in advance. I’ve copied my personal mail. Would love to hear
about how the program evolves in

With best wishes,
Devika
Project Manager, Dimagi
Skype: d_devika
+91 9555571141 <%2B91%209555571141>


You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com
commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout
https://groups.google.com/d/optout.


You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com
commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout
https://groups.google.com/d/optout.