Hello friends,
I have encountered a challeng where a mobile user submitted forms, and when I do export, can't find them. But he can see them on phone in the saved forms section. I realised that he might have used an app which looks differently (see this picture)
Hello Geofrey,
Based on the screenshot provided, I can confirm that this is the correct application. It’s the latest build of CommCare, where we’ve updated the UI elements. This update was also announced here: CommCare 2.55.0 Announcement.
If the form appears under the "Incomplete Forms" tab (assuming the "Saved Form" section corresponds to it) on the mobile app, it indicates that the form was not submitted and has not yet synced with the CommCare HQ server.
The user can navigate to the Incomplete Forms tab and submit the form. Once submitted, it will sync with the server and become accessible through Data Exports.
I hope this clarifies your query. If you need any further assistance, feel free to reach out.
Best,
Shiv
Thank you for the support and clarification about the application. However, forms are not appear in incomplete, but instead in submitted forms (when you filter by only submitted form)
Friend, Commcare doesn't lose data that is submitted. it has never happened with me or anyone I know. 100% of the times that we thought the data was lost it was one of the following reasons:
The export is filtered
Since we had multiple project spaces, we were looking at the wrong one
we were trying to download form data, but it was a different form that was identical
the user trying to download the data doesn't have the right permissions
if you can download other data coming in from the same form, then you are looking at user permissions. but first, make sure that the apps are connected to the right project space and are up to date.
Thank you for the support and clarification about the application. However, forms are not appear in incomplete, but instead in submitted forms (when you filter by only submitted form)
Hi Geofrey,
Thank you for you response here and providing additional details. We truly apologise for any inconvenience you might be facing here and we would like to support you in this regard.
Would you be able to raise a support request on our support portal here:https://www.support.dimagi.com/servicedesk/customer/portals
Alternatively, you can also mail us at support@dimagi.com for raising a support request.
Kindly, include all the necessary information, including the Username of the mobile worker facing this issue and URL link to the form data export.
I and my colleagues at CommCare Support team will try our best to help you in resolving this issue.
Best,
Shiv