Login error: "Couldn't securely connect to the server"

Users
1

I have two CHW usernames I am trying to log-in to my application but they
keep getting the error message:

"Couldn't securely connect to the server"

What does this mean? I was able to login on 6 other usernames with the same
wifi connection yesterday but both yesterday and today I keep getting this
error.

Thanks,
Sarah

2

Hi Sarah,

I'm going to open up a support ticket for this issue to make sure that
there isn't an issue within our software. I'll correspond with you from the
new thread to investigate this further.

Thanks,

Nate

··· On Tue, Jun 30, 2015 at 10:33 AM, Sarah Mollenkopf wrote:

I have two CHW usernames I am trying to log-in to my application but they
keep getting the error message:

"Couldn't securely connect to the server"

What does this mean? I was able to login on 6 other usernames with the
same wifi connection yesterday but both yesterday and today I keep getting
this error.

Thanks,
Sarah

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Nate Haduch

Technical Support Analyst
Dimagi, Inc | 585 Massachusetts Ave | Suite 3 | Cambridge, MA 02139

3

Hello! Was this "Couldn't securely connect to the server." issue resolved?
I am now experiencing the same problem.

Best,
Perrie

··· On Wednesday, July 8, 2015 at 12:11:26 AM UTC+6:30, Nate Haduch wrote: > > Hi Sarah, > > I'm going to open up a support ticket for this issue to make sure that > there isn't an issue within our software. I'll correspond with you from the > new thread to investigate this further. > > Thanks, > > Nate > > On Tue, Jun 30, 2015 at 10:33 AM, Sarah Mollenkopf <smol...@gmail.com > wrote: > >> I have two CHW usernames I am trying to log-in to my application but they >> keep getting the error message: >> >> "Couldn't securely connect to the server" >> >> What does this mean? I was able to login on 6 other usernames with the >> same wifi connection yesterday but both yesterday and today I keep getting >> this error. >> >> Thanks, >> Sarah >> >> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/d/optout. >> > > > > -- > Nate Haduch > > Technical Support Analyst > Dimagi, Inc | 585 Massachusetts Ave | Suite 3 | Cambridge, MA 02139 > >
4

Perrie,

This error can occur for a number of reasons and are usually device or
connection related. If you find that you consistently can't connect with
the CommCare server despite having otherwise good internet on your device,
please report a bug on CommCareHQ so we can take a look at your individual
case.

Thanks,
Will

··· On Fri, Mar 11, 2016 at 5:47 AM, Perrie Briskin wrote:

Hello! Was this "Couldn't securely connect to the server." issue resolved?
I am now experiencing the same problem.

Best,
Perrie

On Wednesday, July 8, 2015 at 12:11:26 AM UTC+6:30, Nate Haduch wrote:

Hi Sarah,

I'm going to open up a support ticket for this issue to make sure that
there isn't an issue within our software. I'll correspond with you from the
new thread to investigate this further.

Thanks,

Nate

On Tue, Jun 30, 2015 at 10:33 AM, Sarah Mollenkopf smol...@gmail.com wrote:

I have two CHW usernames I am trying to log-in to my application but
they keep getting the error message:

"Couldn't securely connect to the server"

What does this mean? I was able to login on 6 other usernames with the
same wifi connection yesterday but both yesterday and today I keep getting
this error.

Thanks,
Sarah

--
You received this message because you are subscribed to the Google
Groups "commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-user...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

--
Nate Haduch

Technical Support Analyst
Dimagi, Inc | 585 Massachusetts Ave | Suite 3 | Cambridge, MA 02139

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