JSON error?

Hi,

I am working on two applications from Malawi (CSI and CIMCI). Last
week all was still working fine, but this morning I am receiving the
following message at login:

‘DataTables warning: JSON data from server failed to load or be
parsed. This is most likely to be caused by a JSON formatting error.’

Although I can see the applications and different releases, as soon as
I try to open/edit a form of either of the applications, I get a blank
blue screen. A colleague in Tanzania seems to be able to access the
exact same forms though. I have tried different internet connections,
but that didn’t make a difference.

Does anyone have an idea what might be the problem and how to solve
it?

Thanks!

Marije

Hi Marije,

When you say access the “same forms,” Do you mean they are longed in to the
same exact domain as you and its working for them? What browser and version
are you running? What browser and version is your colleagues in TZ running?

I just tried to edit the sick child form in crs.csi and it appeared to work
fine for me: http://dl.dropbox.com/u/61136/crs.csi.png. i’m using chrome.

Cheers,
Jonathan

··· On Mon, Jun 27, 2011 at 5:58 AM, Marije Geldof wrote:

Hi,

I am working on two applications from Malawi (CSI and CIMCI). Last
week all was still working fine, but this morning I am receiving the
following message at login:

‘DataTables warning: JSON data from server failed to load or be
parsed. This is most likely to be caused by a JSON formatting error.’

Although I can see the applications and different releases, as soon as
I try to open/edit a form of either of the applications, I get a blank
blue screen. A colleague in Tanzania seems to be able to access the
exact same forms though. I have tried different internet connections,
but that didn’t make a difference.

Does anyone have an idea what might be the problem and how to solve
it?

Thanks!

Marije

Hi Jonathan,

Yes, they logged into the crs.csi domain as well (not sure with which
browser and version, but I assume Google Chrome). I have tried both
with Google Chrome 12.0.742.100 as well as with Firefox 5.0 (on a
MacBook), both of which pop up with this JSON error, when I login and
give me the following screen whenever I try to access a form within
the application:
https://docs.google.com/leaf?id=0B6x5fzGkWt6GNzQ2ZmYyYzEtMDkyMS00MDRjLTgzMGEtNDY0YmI4NDBiNjJh&hl=en_US

As already mentioned, on Friday all was still working fine.

Best wishes,

Marije

··· On Jun 27, 1:59 pm, Jonathan Jackson wrote: > Hi Marije, > > When you say access the "same forms," Do you mean they are longed in to the > same exact domain as you and its working for them? What browser and version > are you running? What browser and version is your colleagues in TZ running? > > I just tried to edit the sick child form in crs.csi and it appeared to work > fine for me: http://dl.dropbox.com/u/61136/crs.csi.png. i'm using chrome. > > Cheers, > Jonathan > > On Mon, Jun 27, 2011 at 5:58 AM, Marije Geldof wrote: > > > > > > > > > Hi, > > > I am working on two applications from Malawi (CSI and CIMCI). Last > > week all was still working fine, but this morning I am receiving the > > following message at login: > > > 'DataTables warning: JSON data from server failed to load or be > > parsed. This is most likely to be caused by a JSON formatting error.' > > > Although I can see the applications and different releases, as soon as > > I try to open/edit a form of either of the applications, I get a blank > > blue screen. A colleague in Tanzania seems to be able to access the > > exact same forms though. I have tried different internet connections, > > but that didn't make a difference. > > > Does anyone have an idea what might be the problem and how to solve > > it? > > > Thanks! > > > Marije

Hi all,

We are getting this error consistently on multiple computers/browsers at the
d-tree office when clicking on an xform. The page will start to load, the HQ
header shows up, then the content section of the page just stays blue.
However, hitting refresh* does *seem to bring up the page and browsing to
other forms works fine.

Jon

··· On Mon, Jun 27, 2011 at 3:25 PM, Marije Geldof wrote:

Hi Jonathan,

Yes, they logged into the crs.csi domain as well (not sure with which
browser and version, but I assume Google Chrome). I have tried both
with Google Chrome 12.0.742.100 as well as with Firefox 5.0 (on a
MacBook), both of which pop up with this JSON error, when I login and
give me the following screen whenever I try to access a form within
the application:

https://docs.google.com/leaf?id=0B6x5fzGkWt6GNzQ2ZmYyYzEtMDkyMS00MDRjLTgzMGEtNDY0YmI4NDBiNjJh&hl=en_US

As already mentioned, on Friday all was still working fine.

Best wishes,

Marije

On Jun 27, 1:59 pm, Jonathan Jackson jjack...@dimagi.com wrote:

Hi Marije,

When you say access the “same forms,” Do you mean they are longed in to
the
same exact domain as you and its working for them? What browser and
version
are you running? What browser and version is your colleagues in TZ
running?

I just tried to edit the sick child form in crs.csi and it appeared to
work
fine for me: http://dl.dropbox.com/u/61136/crs.csi.png. i’m using
chrome.

Cheers,
Jonathan

On Mon, Jun 27, 2011 at 5:58 AM, Marije Geldof <marijegel...@gmail.com wrote:

Hi,

I am working on two applications from Malawi (CSI and CIMCI). Last
week all was still working fine, but this morning I am receiving the
following message at login:

‘DataTables warning: JSON data from server failed to load or be
parsed. This is most likely to be caused by a JSON formatting error.’

Although I can see the applications and different releases, as soon as
I try to open/edit a form of either of the applications, I get a blank
blue screen. A colleague in Tanzania seems to be able to access the
exact same forms though. I have tried different internet connections,
but that didn’t make a difference.

Does anyone have an idea what might be the problem and how to solve
it?

Thanks!

Marije

Hi,

Jon, thanks for the suggestion of refreshing, which seems to work on
my side as well. I had been trying to ‘refresh’ through the URL bar
with a enter/return, but that doesn’t do the trick, you really have to
use the refresh button of the browser for it to work.

Marije

··· On Jun 27, 3:02 pm, Jonathan Payne wrote: > Hi all, > > We are getting this error consistently on multiple computers/browsers at the > d-tree office when clicking on an xform. The page will start to load, the HQ > header shows up, then the content section of the page just stays blue. > However, hitting refresh* does *seem to bring up the page and browsing to > other forms works fine. > > Jon > > On Mon, Jun 27, 2011 at 3:25 PM, Marije Geldof wrote: > > > > > > > > > Hi Jonathan, > > > Yes, they logged into the crs.csi domain as well (not sure with which > > browser and version, but I assume Google Chrome). I have tried both > > with Google Chrome 12.0.742.100 as well as with Firefox 5.0 (on a > > MacBook), both of which pop up with this JSON error, when I login and > > give me the following screen whenever I try to access a form within > > the application: > > >https://docs.google.com/leaf?id=0B6x5fzGkWt6GNzQ2ZmYyYzEtMDkyMS00MDRj... > > > As already mentioned, on Friday all was still working fine. > > > Best wishes, > > > Marije > > > On Jun 27, 1:59 pm, Jonathan Jackson wrote: > > > Hi Marije, > > > > When you say access the "same forms," Do you mean they are longed in to > > the > > > same exact domain as you and its working for them? What browser and > > version > > > are you running? What browser and version is your colleagues in TZ > > running? > > > > I just tried to edit the sick child form in crs.csi and it appeared to > > work > > > fine for me: http://dl.dropbox.com/u/61136/crs.csi.png. i'm using > > chrome. > > > > Cheers, > > > Jonathan > > > > On Mon, Jun 27, 2011 at 5:58 AM, Marije Geldof > > > > Hi, > > > > > I am working on two applications from Malawi (CSI and CIMCI). Last > > > > week all was still working fine, but this morning I am receiving the > > > > following message at login: > > > > > 'DataTables warning: JSON data from server failed to load or be > > > > parsed. This is most likely to be caused by a JSON formatting error.' > > > > > Although I can see the applications and different releases, as soon as > > > > I try to open/edit a form of either of the applications, I get a blank > > > > blue screen. A colleague in Tanzania seems to be able to access the > > > > exact same forms though. I have tried different internet connections, > > > > but that didn't make a difference. > > > > > Does anyone have an idea what might be the problem and how to solve > > > > it? > > > > > Thanks! > > > > > Marije

Hey,

I was able to reproduce this once and then refreshing seemed to fix it
permanently. I think that your browser is likely caching a javascript file
that needs to be updated. I will create a support issue for this, since we
should be versioning those files. However, in the meantime I’d suggest
trying a refresh and then a hard refresh (ctrl-shift-R or ctrl-shift-F5) and
see if the problem goes away.

thanks for letting us know about the problem!

Cory

··· On Mon, Jun 27, 2011 at 9:02 AM, Jonathan Payne wrote:

Hi all,

We are getting this error consistently on multiple computers/browsers at
the d-tree office when clicking on an xform. The page will start to load,
the HQ header shows up, then the content section of the page just stays
blue. However, hitting refresh* does *seem to bring up the page and
browsing to other forms works fine.

Jon

On Mon, Jun 27, 2011 at 3:25 PM, Marije Geldof marijegeldof@gmail.comwrote:

Hi Jonathan,

Yes, they logged into the crs.csi domain as well (not sure with which
browser and version, but I assume Google Chrome). I have tried both
with Google Chrome 12.0.742.100 as well as with Firefox 5.0 (on a
MacBook), both of which pop up with this JSON error, when I login and
give me the following screen whenever I try to access a form within
the application:

https://docs.google.com/leaf?id=0B6x5fzGkWt6GNzQ2ZmYyYzEtMDkyMS00MDRjLTgzMGEtNDY0YmI4NDBiNjJh&hl=en_US

As already mentioned, on Friday all was still working fine.

Best wishes,

Marije

On Jun 27, 1:59 pm, Jonathan Jackson jjack...@dimagi.com wrote:

Hi Marije,

When you say access the “same forms,” Do you mean they are longed in to
the
same exact domain as you and its working for them? What browser and
version
are you running? What browser and version is your colleagues in TZ
running?

I just tried to edit the sick child form in crs.csi and it appeared to
work
fine for me: http://dl.dropbox.com/u/61136/crs.csi.png. i’m using
chrome.

Cheers,
Jonathan

On Mon, Jun 27, 2011 at 5:58 AM, Marije Geldof <marijegel...@gmail.com wrote:

Hi,

I am working on two applications from Malawi (CSI and CIMCI). Last
week all was still working fine, but this morning I am receiving the
following message at login:

‘DataTables warning: JSON data from server failed to load or be
parsed. This is most likely to be caused by a JSON formatting error.’

Although I can see the applications and different releases, as soon as
I try to open/edit a form of either of the applications, I get a blank
blue screen. A colleague in Tanzania seems to be able to access the
exact same forms though. I have tried different internet connections,
but that didn’t make a difference.

Does anyone have an idea what might be the problem and how to solve
it?

Thanks!

Marije