Installation Query

Simon_Kelly · April 10, 2019, 3:51pm

Are there any traceback either from Formplayer or from CommCareHQ?

There are a number of places that could be an issue. One place to check is the developer tools window in the browser to see where it is making the request to - that will allow you to test if Formplayer is actually running at that URL. If not you may need to change FORMPLAYER_URL in settings.

vasneha · April 16, 2019, 4:12am

Hello,

Looks like it is the FORMPLAYER_URL problem. I am going to re-start the installation.

I am not sure about the URL itself. Is it localhost:8000 or localhost:8010? My IP is 172.17.0.1:8000
The problem is I think I am using different IPs everywhere. Could you please tell me if this is right?

Thank you.

Simon_Kelly · April 16, 2019, 10:35am

This should be the publicly accessible URL since it needs to be available from the browser. For a dev environment setup this is likely something like http://localhost:8010 (port that Formplayer is running on).

In a production environment you’ll most likely have Formplayer behind a reverse proxy and can create a location match to route requests to it. Then the URL would be something like https://www.mysite.com/formplayer

vasneha · July 2, 2019, 7:56am

Hi,

Did try that and getting the following error.

I have installed commcare-hq as per the instructions in
https://github.com/dimagi/commcare-hq/blob/master/DEV_SETUP.md.

I am running the supporting services in docker. Django is running locally.

When I login to the application, I get following message:

OPTIONS http://localhost:8010/delete_application_dbs net::ERR_CONNECTION_REFUSED
send @ jquery.min.js:4
ajax @ jquery.min.js:4
(anonymous) @ app.js:530
triggerEvents @ backbone.js:369
triggerApi @ backbone.js:356
eventsApi @ backbone.js:155
Events.trigger @ backbone.js:346
receiver @ hq.events.js:47
postMessage (async)
_private.triggerPreviewEvent @ preview_app.js:95
(anonymous) @ preview_app.js:216
dispatch @ jquery.min.js:3
q.handle @ jquery.min.js:3
middleware.js:19 User navigated to selectApp

I tried running formplayer in docker. same error.
I also tried running formplayer.jar as
java -jar formplayer.jar --spring.config.name=formplayer
Still same error.

I can see the port (formplayer is configured to run on 8010) is listening at system side
tcp6 0 0 :::8010 :::* LISTEN

value of variable FORMPLAYER_INTERNAL_AUTH_KEY in localsettings.py and commcarehq.formplayerAuthKey in formplayer.properties are same.

Please give some information on what could cause this error.

Another observation is that I keep getting error in Developer window of the browser.

ws4redis.js:37 WebSocket connection to ‘ws://172.18.0.1:8000/ws/commcare-test:99eb2b3824788ae48ea49602ce004f4a:daec32b4fdb749799b31c1663aaaab77?subscribe-broadcast’ failed: Error in connection establishment: net::ERR_CONNECTION_TIMED_OUT
connect @ ws4redis.js:37
(anonymous) @ ws4redis.js:56
ws4redis.js:100 Websocket connection is broken!

Can someone PLEASE help.

Thank you
Sneha

vasneha · July 12, 2019, 4:26am

Hi,

We are not getting the formplayer error while connecting locally from the server console.

However, while accessing Commcare-HQ from browsers on client systems, we get error connecting to formplayer.

The browser logs shows below error:

Google Chrome:

jquery.min.js:4 OPTIONS http://localhost:8010/delete_application_dbs net::ERR_CONNECTION_REFUSED

Firefox:

Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at http://localhost:8010/delete_application_dbs. (Reason: CORS request did not succeed).

All the services and formplayer is running in Docker. Only Django is running locally.

Is there any network settings/changes to be done for enabling access from client systems (these systems are in the same network).

Thank you

Shubham · July 12, 2019, 6:27am

Hey

This can happen when you are accessing HQ and formplayer on different host urls for ex. localhost vs 127.0.0.1 even though they practically directs you to the same page. So if your formplyaer url is defined as http://localhost:8080 make sure you are accessing HQ through a localhost url as well.

vasneha · July 12, 2019, 6:52am

connection in the localhost is fine, but we are facing problem only while connecting from external clients. How do we provide URL for external clients.

czue · July 22, 2019, 5:41am

I think the recommended production setup for external access is to proxy formplayer through a different URL on the same server using something like nginx.

In production Dimagi sets up www.commcarehq.org/formplayer to proxy the underlying formplayer URL which avoids the CORS issue.

vasneha · July 30, 2019, 8:02am

Thank you very much, the mobile app is working now!!!

I had another doubt. When I try to export data, I get the following error.

vasneha · August 20, 2019, 4:36am

Hello can someone please help me with this??

Simon_Kelly · August 20, 2019, 7:10am

Hi

Are there any errors in the log files for either the Django worker or the Celery task queue?

vasneha · September 4, 2019, 6:23am

Hello,

Thank you. I will check and revert.

Regards,
Sneha

vasneha · September 6, 2019, 10:12am

Hello,

I have another doubt, how to update this?

Thank you.

Simon_Kelly · September 6, 2019, 12:29pm

On the same page (Application Advanced Settings) enable the ‘Build Settings’:

From there you can select the CommCare Version that you are using.

When new versions of the CommCare mobile client are released you can add them to your local CommCare instance by going to https:///builds/edit_menu/ and following the instructions at the bottom of the page.

vasneha · September 12, 2019, 6:13am

Thank you. Was able to fix this.

Suddenly the toolbar/taskbar with ‘Dashboard, Reports, Data, Users, Applications, Admin’ is missing. I wonder how! Is there a way to get this back?

vasneha · December 4, 2019, 7:55am

Hello,

We have a problem with data export.

This is the error that we are getting. Could you please help us.

Thank you.

vasneha · December 4, 2019, 7:56am

Hello,

We made some changes and now data export is running endlessly. No error messages. It keeps running. What are the next steps?

Thank you.

Simon_Kelly · December 4, 2019, 8:28am

Is the task actually running? Is there any log output from the Celery worker?

vasneha · December 6, 2019, 9:19am

Hello,

Unable to find any errors in celery log.

It says as below:

[2019-12-05 12:24:16,802: INFO/MainProcess] Received task: corehq.celery_monitoring.heartbeat.heartbeat__celery[7480a354-c3de-4e37-a3aa-cc0b913a2438]

[2019-12-05 12:24:16,807: INFO/ForkPoolWorker-2] Task corehq.celery_monitoring.heartbeat.heartbeat__celery[7480a354-c3de-4e37-a3aa-cc0b913a2438] succeeded in 0.00250764004886s: None

[2019-12-05 12:24:26,883: INFO/MainProcess] Received task: corehq.celery_monitoring.heartbeat.heartbeat__celery[1ddc2ad9-32e3-4bde-bf63-fa0a011dc46a]

[2019-12-05 12:24:26,888: INFO/ForkPoolWorker-1] Task corehq.celery_monitoring.heartbeat.heartbeat__celery[1ddc2ad9-32e3-4bde-bf63-fa0a011dc46a] succeeded in 0.00229972228408s: None

[2019-12-05 12:24:36,884: INFO/MainProcess] Received task: corehq.celery_monitoring.heartbeat.heartbeat__celery[6def08c0-7f66-457c-b1b7-92c1952bde0f]

[2019-12-05 12:24:36,888: INFO/ForkPoolWorker-2] Task corehq.celery_monitoring.heartbeat.heartbeat__celery[6def08c0-7f66-457c-b1b7-92c1952bde0f] succeeded in 0.00268108397722s: None

[2019-12-05 12:24:46,884: INFO/MainProcess] Received task: corehq.celery_monitoring.heartbeat.heartbeat__celery[80ca6221-74c1-453e-95a1-dc2f12c0758f]

[2019-12-05 12:24:46,888: INFO/ForkPoolWorker-1] Task corehq.celery_monitoring.heartbeat.heartbeat__celery[80ca6221-74c1-453e-95a1-dc2f12c0758f] succeeded in 0.00195582397282s: None

However, in webserver log, I see that the below URL is continuously polled

05/Dec/2019 12:23:32] “GET /a/commcare-test1/data/export/poll_custom_export_download/?form_or_case=form&download_id=dl-bd42efda148540b5b019f5b81f32f558 HTTP/1.0” 200 –

./manage.py check_services gives following output.

/commcare/chs-home/.virtualenvs/commcare-hq/local/lib/python2.7/site-packages/djangular/core/urlresolvers.py:6: RemovedInDjango20Warning: Importing from django.core.urlresolvers is deprecated in favor of django.urls.

from django.core.urlresolvers import (get_resolver, get_urlconf, resolve, reverse, NoReverseMatch)

FAILURE (Took 0.00s) celery : reminder_queue has been blocked for as long as we can see (max allowed is 0:15:00)

submission_reprocessing_queue has been blocked for as long as we can see (max allowed is 1:00:00)

sms_queue has been blocked for as long as we can see (max allowed is 0:05:00)

export_download_queue has been blocked for as long as we can see (max allowed is 0:00:30)

case_import_queue has been blocked for as long as we can see (max allowed is 0:01:00)

sumologic_logs_queue has been blocked for as long as we can see (max allowed is 6:00:00)

send_report_throttled has been blocked for as long as we can see (max allowed is 6:00:00)

repeat_record_queue has been blocked for as long as we can see (max allowed is 1:00:00)

saved_exports_queue has been blocked for as long as we can see (max allowed is 6:00:00)

email_queue has been blocked for as long as we can see (max allowed is 0:00:30)

reminder_rule_queue has been blocked for as long as we can see (max allowed is 0:15:00)

async_restore_queue has been blocked for as long as we can see (max allowed is 0:01:00)

analytics_queue has been blocked for as long as we can see (max allowed is 0:30:00)

reminder_case_update_queue has been blocked for as long as we can see (max allowed is 0:15:00)

SUCCESS (Took 0.05s) blobdb : Successfully saved a file to the blobdb

SUCCESS (Took 0.04s) elasticsearch : Successfully sent a doc to ES and read it back

SUCCESS (Took 0.00s) postgres : default:commcarehq:OK Successfully got a user from postgres

SUCCESS (Took 0.01s) formplayer : Formplayer returned a 200 status code

SUCCESS (Took 0.00s) heartbeat : OK

SUCCESS (Took 0.01s) couch : Successfully queried an arbitrary couch view

SUCCESS (Took 0.01s) redis : Redis is up and using 283.68M memory

SUCCESS (Took 0.00s) rabbitmq : RabbitMQ Not configured, but not needed

SUCCESS (Took 0.28s) kafka : Kafka seems to be in order

Is there anything we need to do to unblock the queues? We have done the installation and configuration as per
https://github.com/dimagi/commcare-hq/blob/master/DEV_SETUP.md

vasneha · December 10, 2019, 6:17am

Hello,

This is a data export issue. It keeps running. Could you please help.