Hi Friendly CommCare Team,
Happy new year.
I am having some problem with incomplete forms saved to the phones. It
won’t let me open them, as it says they cannot be parsed. This has happened
to multiple forms.
Have we done something to cause this?
And is there any way to salvage these forms inorder to submit them? … not
sure what Parsed means … do we have to now delete them?
Thanks for advice,
Natasha
Hi Natasha,
Has your application been updated recently? Often this is caused by a form
changing in a way that makes data in the old, saved form become out of sync
with the new model.
If you’d send your domain I could take a closer look.
Best,
Will
Hi Friendly CommCare Team,
Happy new year.
I am having some problem with incomplete forms saved to the phones. It
won’t let me open them, as it says they cannot be parsed. This has happened
to multiple forms.Have we done something to cause this?
And is there any way to salvage these forms inorder to submit them? …
not sure what Parsed means … do we have to now delete them?Thanks for advice,
Natasha
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Hi Will,
sorry for the late reply -Ive been away.
We did not change our forms at all - I have not made any changes to the
application for a couple of months.
What does ‘domain’ mean? My project is called chrosam-study - what else do
I need to send you? We’re working in Malawi.
I see there have been some other users with issues opening incomplete forms
on Galaxy android phones - is this something that has been looked into yet?
Thanks for your help,
Natasha
Hi Natasha,
Has your application been updated recently? Often this is caused by a form
changing in a way that makes data in the old, saved form become out of sync
with the new model.If you’d send your domain I could take a closer look.
Best,
Will
On Jan 9, 2014 10:07 AM, “Natasha Lelijveld” natasha.lelijveld@gmail.com wrote:Hi Friendly CommCare Team,
Happy new year.
I am having some problem with incomplete forms saved to the phones. It
won’t let me open them, as it says they cannot be parsed. This has happened
to multiple forms.Have we done something to cause this?
And is there any way to salvage these forms inorder to submit them? …
not sure what Parsed means … do we have to now delete them?Thanks for advice,
Natasha
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Natasha Lelijveld
Natasha,
Looks from you logs like you’re running 2.9 on your devices - I’d recommend
upgrading to 2.10 since we did introduce a fix for a related issue in that
version.
Also could you submit a report to a rechnical email at:
Preferably with all of the information included here:
https://confluence.dimagi.com/display/commcarepublic/Bug+Report+Template
Please include the user(s) experiencing this problem. Also, does the error
message occur when you click a form or when you try to open the case list
screen?
Best,
Will
Hi Will,
sorry for the late reply -Ive been away.
We did not change our forms at all - I have not made any changes to the
application for a couple of months.What does ‘domain’ mean? My project is called chrosam-study - what else do
I need to send you? We’re working in Malawi.I see there have been some other users with issues opening incomplete
forms on Galaxy android phones - is this something that has been looked
into yet?Thanks for your help,
Natasha
On 9 January 2014 15:10, William Pride wpride@dimagi.com wrote:
Hi Natasha,
Has your application been updated recently? Often this is caused by a
form changing in a way that makes data in the old, saved form become out of
sync with the new model.If you’d send your domain I could take a closer look.
Best,
Will
On Jan 9, 2014 10:07 AM, “Natasha Lelijveld” natasha.lelijveld@gmail.com wrote:Hi Friendly CommCare Team,
Happy new year.
I am having some problem with incomplete forms saved to the phones. It
won’t let me open them, as it says they cannot be parsed. This has happened
to multiple forms.Have we done something to cause this?
And is there any way to salvage these forms inorder to submit them? …
not sure what Parsed means … do we have to now delete them?Thanks for advice,
Natasha
–
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Groups “commcare-users” group.
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Natasha Lelijveld–
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