Inability to send SMS surveys

Hi all,

Does anyone have any ideas what might be preventing me from sending SMS
surveys to a case group? I am able to enable cases to receive SMS messages
rom the Broadcast Massages section, but when I try to send one of my forms
as an SMS survey, instead, nothing happens. Is there a setting that I need
to enable? I searched through the help pages but can’t find a lead…

thanks!

Hi John,

We’ll take a look - can you report an issue from your project space and
include the name of the case group and the form that you’re sending as a
survey?

Thanks,
Giovanni

··· On Mon, Oct 5, 2015 at 4:13 PM, John Skelton wrote:

Hi all,

Does anyone have any ideas what might be preventing me from sending SMS
surveys to a case group? I am able to enable cases to receive SMS messages
rom the Broadcast Massages section, but when I try to send one of my forms
as an SMS survey, instead, nothing happens. Is there a setting that I need
to enable? I searched through the help pages but can’t find a lead…

thanks!


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