Importing issues

Users
1

Hi there,

I imported many cases onto a mobile user from HQ and I added 3 new cases
via the mobile, afterwards the case list appeared to be fine. Since then I
have updated commcare several times. When I came back to the mobile user
all the cases have dissapeared apart from the 3 new cases created on the
phone.

Please tell me how I can solve this issue as there is a lot of data at
stake!

Thank You,

Heidi

2

Hey Heidi,

It is very unlikely your data is gone, but more likely a configuration
issue with how the cases are assigned. If you report an issue and provide
as much detail as possible someone on our support team can take a look.

thanks,
Cory

··· On Thu, Jul 9, 2015 at 9:48 AM, Heidi Lowe wrote:

Hi there,

I imported many cases onto a mobile user from HQ and I added 3 new cases
via the mobile, afterwards the case list appeared to be fine. Since then I
have updated commcare several times. When I came back to the mobile user
all the cases have dissapeared apart from the 3 new cases created on the
phone.

Please tell me how I can solve this issue as there is a lot of data at
stake!

Thank You,

Heidi

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3

No Problem, I have back ups of the data so I'm not worried about losing it
now, just in the future. Where is the best place to report the issue? On
the page when I'm uploading or can I report it on the phone?

··· On Thursday, 9 July 2015 14:11:33 UTC+6, Cory Zue wrote: > > Hey Heidi, > > It is very unlikely your data is gone, but more likely a configuration > issue with how the cases are assigned. If you report an issue and provide > as much detail as possible someone on our support team can take a look. > > thanks, > Cory > > On Thu, Jul 9, 2015 at 9:48 AM, Heidi Lowe <heidijo...@gmail.com > wrote: > >> Hi there, >> >> I imported many cases onto a mobile user from HQ and I added 3 new cases >> via the mobile, afterwards the case list appeared to be fine. Since then I >> have updated commcare several times. When I came back to the mobile user >> all the cases have dissapeared apart from the 3 new cases created on the >> phone. >> >> Please tell me how I can solve this issue as there is a lot of data at >> stake! >> >> Thank You, >> >> Heidi >> >> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/d/optout. >> > >
4

No Problem, I have back ups of the data so I'm not worried about losing it
now, just in the future. Where is the best place to report the issue? On
the page when I'm uploading or can I report it on the phone?

On the page you're uploading works.

··· On Thu, Jul 9, 2015 at 1:18 PM, Heidi Lowe wrote:

On Thursday, 9 July 2015 14:11:33 UTC+6, Cory Zue wrote:

Hey Heidi,

It is very unlikely your data is gone, but more likely a configuration
issue with how the cases are assigned. If you report an issue and provide
as much detail as possible someone on our support team can take a look.

thanks,
Cory

On Thu, Jul 9, 2015 at 9:48 AM, Heidi Lowe heidijo...@gmail.com wrote:

Hi there,

I imported many cases onto a mobile user from HQ and I added 3 new cases
via the mobile, afterwards the case list appeared to be fine. Since then I
have updated commcare several times. When I came back to the mobile user
all the cases have dissapeared apart from the 3 new cases created on the
phone.

Please tell me how I can solve this issue as there is a lot of data at
stake!

Thank You,

Heidi

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