Import parent_id Case

I'm having an issue with the Import Cases from Excel tool to add child cases. I have used it to do this multiple times before without issue (at least, none I couldn't solve). The error message reads:

"An invalid or unknown parent case was specified for the uploaded case."

Which seems odd as the parent_id matches the case I want to use as the parent. Looking back at some old files I set up for this purpose the case id length was 32 characters. The cases I am now using have a length of 36 due to four additional dashs separating the numbers.

Can anyone tell me if the case ID nuber format has been changed recently?



Do you have a column that specifies the the parent case type in the XLS file?



I had a parent_type column but I had no set the case type correctly. Thanks, it is working now.

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