Having trouble downloading multimedia

Users
1

Hello,

I am currently having trouble downloading multimedia content from the
'sustanablelivelihoods' project page on Commcare. It loads up fine to get
ready to do the download however when I acturly start the download it gives
me this message instead:

The requested URL /downloads/temp/9e420346078e4c3c9d36255f188af55c was not
found on this server.

··· ------------------------------ Apache/2.2.22 (Ubuntu) Server at www.commcarehq.org Port 443

This seems to be a persistent problem and I cant work out a way around
this. I get the same error message for both the Custom Export and Full
Export versions of the download.

Should I just keep on trying to download the multimedia content or is this
a more serious problem?

Thanks,

Douglas.

2

Hi Douglas,

I was able to reproduce this issue in other project spaces. I'll create a
support request on your behalf to address this issue and I'll report back
on progress to this thread.

Thanks,

··· -- Nate Haduch

Technical Support Analyst
Dimagi, Inc | 585 Massachusetts Ave | Suite 3 | Cambridge, MA 02139
web: http://www.dimagi.com/

On Wed, Jun 17, 2015 at 2:47 PM, Douglas Ian Scott < douglas.i.scott@gmail.com> wrote:

Hello,

I am currently having trouble downloading multimedia content from the
'sustanablelivelihoods' project page on Commcare. It loads up fine to get
ready to do the download however when I acturly start the download it gives
me this message instead:

The requested URL /downloads/temp/9e420346078e4c3c9d36255f188af55c was not
found on this server.

Apache/2.2.22 (Ubuntu) Server at www.commcarehq.org Port 443

This seems to be a persistent problem and I cant work out a way around
this. I get the same error message for both the Custom Export and Full
Export versions of the download.

Should I just keep on trying to download the multimedia content or is this
a more serious problem?

Thanks,

Douglas.

--
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3

Thanks Nate!

··· On Wednesday, 17 June 2015 21:00:21 UTC+2, nhaduch wrote: > > Hi Douglas, > > I was able to reproduce this issue in other project spaces. I'll create a > support request on your behalf to address this issue and I'll report back > on progress to this thread. > > Thanks, > > -- > Nate Haduch > > Technical Support Analyst > Dimagi, Inc | 585 Massachusetts Ave | Suite 3 | Cambridge, MA 02139 > web: http://www.dimagi.com/ > > > On Wed, Jun 17, 2015 at 2:47 PM, Douglas Ian Scott <douglas...@gmail.com > wrote: > >> Hello, >> >> I am currently having trouble downloading multimedia content from the >> 'sustanablelivelihoods' project page on Commcare. It loads up fine to get >> ready to do the download however when I acturly start the download it gives >> me this message instead: >> >> The requested URL /downloads/temp/9e420346078e4c3c9d36255f188af55c was >> not found on this server. >> ------------------------------ >> Apache/2.2.22 (Ubuntu) Server at www.commcarehq.org Port 443 >> >> This seems to be a persistent problem and I cant work out a way around >> this. I get the same error message for both the Custom Export and Full >> Export versions of the download. >> >> Should I just keep on trying to download the multimedia content or is >> this a more serious problem? >> >> Thanks, >> >> Douglas. >> >> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/d/optout. >> > > > > >
4

Hi Douglas,

I'm reaching out to you to let you know that we deployed a fix for
downloading these multimedia files from the export page. If you have future
issues with consistent error messages that seem like a bug on our site,
please feel free to use the "Report an Issue" button at the bottom of the
page on HQ.

Thanks for bringing this to our attention!

Thanks,

Nate

··· On Wed, Jun 17, 2015 at 3:18 PM, Douglas Ian Scott < douglas.i.scott@gmail.com> wrote:

Thanks Nate!

On Wednesday, 17 June 2015 21:00:21 UTC+2, nhaduch wrote:

Hi Douglas,

I was able to reproduce this issue in other project spaces. I'll create a
support request on your behalf to address this issue and I'll report back
on progress to this thread.

Thanks,

--
Nate Haduch

Technical Support Analyst
Dimagi, Inc | 585 Massachusetts Ave | Suite 3 | Cambridge, MA 02139
web: http://www.dimagi.com/

On Wed, Jun 17, 2015 at 2:47 PM, Douglas Ian Scott douglas...@gmail.com wrote:

Hello,

I am currently having trouble downloading multimedia content from the
'sustanablelivelihoods' project page on Commcare. It loads up fine to get
ready to do the download however when I acturly start the download it gives
me this message instead:

The requested URL /downloads/temp/9e420346078e4c3c9d36255f188af55c was
not found on this server.

Apache/2.2.22 (Ubuntu) Server at www.commcarehq.org Port 443

This seems to be a persistent problem and I cant work out a way around
this. I get the same error message for both the Custom Export and Full
Export versions of the download.

Should I just keep on trying to download the multimedia content or is
this a more serious problem?

Thanks,

Douglas.

--
You received this message because you are subscribed to the Google
Groups "commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-user...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

--
You received this message because you are subscribed to the Google Groups
"commcare-users" group.
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email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

--
Nate Haduch

Technical Support Analyst
Dimagi, Inc | 585 Massachusetts Ave | Suite 3 | Cambridge, MA 02139
web: http://www.dimagi.com/

5

Hi Nate,

Thanks for letting me know. I have tried downloading the images and it is
working now.

All the best,
Douglas.

··· On 19 June 2015 at 16:17, Nate Haduch wrote:

Hi Douglas,

I'm reaching out to you to let you know that we deployed a fix for
downloading these multimedia files from the export page. If you have future
issues with consistent error messages that seem like a bug on our site,
please feel free to use the "Report an Issue" button at the bottom of the
page on HQ.

Thanks for bringing this to our attention!

Thanks,

Nate

On Wed, Jun 17, 2015 at 3:18 PM, Douglas Ian Scott < douglas.i.scott@gmail.com> wrote:

Thanks Nate!

On Wednesday, 17 June 2015 21:00:21 UTC+2, nhaduch wrote:

Hi Douglas,

I was able to reproduce this issue in other project spaces. I'll create
a support request on your behalf to address this issue and I'll report back
on progress to this thread.

Thanks,

--
Nate Haduch

Technical Support Analyst
Dimagi, Inc | 585 Massachusetts Ave | Suite 3 | Cambridge, MA 02139
web: http://www.dimagi.com/

On Wed, Jun 17, 2015 at 2:47 PM, Douglas Ian Scott <douglas...@gmail.com wrote:

Hello,

I am currently having trouble downloading multimedia content from the
'sustanablelivelihoods' project page on Commcare. It loads up fine to get
ready to do the download however when I acturly start the download it gives
me this message instead:

The requested URL /downloads/temp/9e420346078e4c3c9d36255f188af55c was
not found on this server.

Apache/2.2.22 (Ubuntu) Server at www.commcarehq.org Port 443

This seems to be a persistent problem and I cant work out a way around
this. I get the same error message for both the Custom Export and Full
Export versions of the download.

Should I just keep on trying to download the multimedia content or is
this a more serious problem?

Thanks,

Douglas.

--
You received this message because you are subscribed to the Google
Groups "commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-user...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

--
You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

--
Nate Haduch

Technical Support Analyst
Dimagi, Inc | 585 Massachusetts Ave | Suite 3 | Cambridge, MA 02139
web: http://www.dimagi.com/

--
Douglas Ian Scott
司道格
Skype: douglas0scott
South African mobile number: +27 (0)79 515 8727