Getting 'Couldn't find update profile. Try again?' message in mobile phone

Developers
1

Hi,

We are using commcare for Steps-OVC application in Zambia. The app in
mobile was working fine for past few months. Now we are hitting on a new
issue when install the app for new mobile user. It says 'Couldn't find
update profile. Try again?'. Tried multiple times but it was not working.

Some info on commcare mobile app

Version 1.3
Self hosted commcare-hq server.

Any help on this would be appreciated. Thanks.

Regards,
Sathish

Sathishkumar T | +919840437701 | ThoughtWorks | Chennai

2

Hi Satish,

See what the server logs are reporting when you try to access the profile
URL directly in a browser.

Cory

··· On Wed, Feb 6, 2013 at 11:57 PM, Sathishkumar Thangavel < tsathish@thoughtworks.com> wrote:

Hi,

We are using commcare for Steps-OVC application in Zambia. The app in
mobile was working fine for past few months. Now we are hitting on a new
issue when install the app for new mobile user. It says 'Couldn't find
update profile. Try again?'. Tried multiple times but it was not working.

Some info on commcare mobile app

Version 1.3
Self hosted commcare-hq server.

Any help on this would be appreciated. Thanks.

Regards,
Sathish

Sathishkumar T | +919840437701 | ThoughtWorks | Chennai

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3

Hi Cory,

I am able to get the profile string. "0 jr://resource/suite.xml
http://41.215.181.124:2000/a/stepsovc/apps/download/37eb58a44599f2334ef2a6c27bdc7f57/suite.xml
"

Also please note that this issue is not happening for old users.

Regards,
Sathish

Sathishkumar T | +919840437701 | ThoughtWorks | Chennai

··· On Thu, Feb 7, 2013 at 10:28 AM, Cory Zue wrote:

Hi Satish,

See what the server logs are reporting when you try to access the profile
URL directly in a browser.

Cory

On Wed, Feb 6, 2013 at 11:57 PM, Sathishkumar Thangavel < tsathish@thoughtworks.com> wrote:

Hi,

We are using commcare for Steps-OVC application in Zambia. The app in
mobile was working fine for past few months. Now we are hitting on a new
issue when install the app for new mobile user. It says 'Couldn't find
update profile. Try again?'. Tried multiple times but it was not working.

Some info on commcare mobile app

Version 1.3
Self hosted commcare-hq server.

Any help on this would be appreciated. Thanks.

Regards,
Sathish

Sathishkumar T | +919840437701 | ThoughtWorks | Chennai

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4

this can just come up with flaky network or wifi. if all the files are
there that's the most likely issue.

if that's not the problem you should send as much detail as you can about
the app/version/build/phone on the mobile side including logs if possible
and we may be able to find something.

··· On Thu, Feb 7, 2013 at 12:02 AM, Sathishkumar Thangavel < tsathish@thoughtworks.com> wrote:

Hi Cory,

I am able to get the profile string. "0 jr://resource/suite.xml
http://41.215.181.124:2000/a/stepsovc/apps/download/37eb58a44599f2334ef2a6c27bdc7f57/suite.xml
"

Also please note that this issue is not happening for old users.

Regards,
Sathish

Sathishkumar T | +919840437701 | ThoughtWorks | Chennai

On Thu, Feb 7, 2013 at 10:28 AM, Cory Zue czue@dimagi.com wrote:

Hi Satish,

See what the server logs are reporting when you try to access the profile
URL directly in a browser.

Cory

On Wed, Feb 6, 2013 at 11:57 PM, Sathishkumar Thangavel < tsathish@thoughtworks.com> wrote:

Hi,

We are using commcare for Steps-OVC application in Zambia. The app in
mobile was working fine for past few months. Now we are hitting on a new
issue when install the app for new mobile user. It says 'Couldn't find
update profile. Try again?'. Tried multiple times but it was not working.

Some info on commcare mobile app

Version 1.3
Self hosted commcare-hq server.

Any help on this would be appreciated. Thanks.

Regards,
Sathish

Sathishkumar T | +919840437701 | ThoughtWorks | Chennai

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5

Missed to mention few points,

  1. We recently added these mobile users to the system
  2. Some of the newly added user ids working fine
  3. The user id's that are not working are working fine in online simulator
    (From the preview of Releases page)

Regards,
Sathish

Sathishkumar T | +919840437701 | ThoughtWorks | Chennai

··· On Thu, Feb 7, 2013 at 10:32 AM, Sathishkumar Thangavel < tsathish@thoughtworks.com> wrote:

Hi Cory,

I am able to get the profile string. "0 jr://resource/suite.xml
http://41.215.181.124:2000/a/stepsovc/apps/download/37eb58a44599f2334ef2a6c27bdc7f57/suite.xml
"

Also please note that this issue is not happening for old users.

Regards,
Sathish

Sathishkumar T | +919840437701 | ThoughtWorks | Chennai

On Thu, Feb 7, 2013 at 10:28 AM, Cory Zue czue@dimagi.com wrote:

Hi Satish,

See what the server logs are reporting when you try to access the profile
URL directly in a browser.

Cory

On Wed, Feb 6, 2013 at 11:57 PM, Sathishkumar Thangavel < tsathish@thoughtworks.com> wrote:

Hi,

We are using commcare for Steps-OVC application in Zambia. The app in
mobile was working fine for past few months. Now we are hitting on a new
issue when install the app for new mobile user. It says 'Couldn't find
update profile. Try again?'. Tried multiple times but it was not working.

Some info on commcare mobile app

Version 1.3
Self hosted commcare-hq server.

Any help on this would be appreciated. Thanks.

Regards,
Sathish

Sathishkumar T | +919840437701 | ThoughtWorks | Chennai

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Groups "CommCare Developers" group.
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6

Hi Cory,

Yes, we are running the v1.3 app in the mobile phone. Please advice me how
to get the log dump from the phone.

Regards,
Sathish

Sathishkumar T | +919840437701 | ThoughtWorks | Chennai

··· On Thu, Feb 7, 2013 at 10:38 AM, Cory Zue wrote:

this can just come up with flaky network or wifi. if all the files are
there that's the most likely issue.

if that's not the problem you should send as much detail as you can about
the app/version/build/phone on the mobile side including logs if possible
and we may be able to find something.

On Thu, Feb 7, 2013 at 12:02 AM, Sathishkumar Thangavel < tsathish@thoughtworks.com> wrote:

Hi Cory,

I am able to get the profile string. "0 jr://resource/suite.xml
http://41.215.181.124:2000/a/stepsovc/apps/download/37eb58a44599f2334ef2a6c27bdc7f57/suite.xml
"

Also please note that this issue is not happening for old users.

Regards,
Sathish

Sathishkumar T | +919840437701 | ThoughtWorks | Chennai

On Thu, Feb 7, 2013 at 10:28 AM, Cory Zue czue@dimagi.com wrote:

Hi Satish,

See what the server logs are reporting when you try to access the
profile URL directly in a browser.

Cory

On Wed, Feb 6, 2013 at 11:57 PM, Sathishkumar Thangavel < tsathish@thoughtworks.com> wrote:

Hi,

We are using commcare for Steps-OVC application in Zambia. The app in
mobile was working fine for past few months. Now we are hitting on a new
issue when install the app for new mobile user. It says 'Couldn't find
update profile. Try again?'. Tried multiple times but it was not working.

Some info on commcare mobile app

Version 1.3
Self hosted commcare-hq server.

Any help on this would be appreciated. Thanks.

Regards,
Sathish

Sathishkumar T | +919840437701 | ThoughtWorks | Chennai

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7

Hey Satish,

It will be much easier for us to help if you can include log dumps from the
phone and/or server that pinpoint the error.

Cory

··· On Thu, Feb 7, 2013 at 7:49 AM, Sathishkumar Thangavel < tsathish@thoughtworks.com> wrote:

Missed to mention few points,

  1. We recently added these mobile users to the system
  2. Some of the newly added user ids working fine
  3. The user id's that are not working are working fine in online simulator
    (From the preview of Releases page)

Regards,
Sathish

Sathishkumar T | +919840437701 | ThoughtWorks | Chennai

On Thu, Feb 7, 2013 at 10:32 AM, Sathishkumar Thangavel < tsathish@thoughtworks.com> wrote:

Hi Cory,

I am able to get the profile string. "0 jr://resource/suite.xml
http://41.215.181.124:2000/a/stepsovc/apps/download/37eb58a44599f2334ef2a6c27bdc7f57/suite.xml
"

Also please note that this issue is not happening for old users.

Regards,
Sathish

Sathishkumar T | +919840437701 | ThoughtWorks | Chennai

On Thu, Feb 7, 2013 at 10:28 AM, Cory Zue czue@dimagi.com wrote:

Hi Satish,

See what the server logs are reporting when you try to access the
profile URL directly in a browser.

Cory

On Wed, Feb 6, 2013 at 11:57 PM, Sathishkumar Thangavel < tsathish@thoughtworks.com> wrote:

Hi,

We are using commcare for Steps-OVC application in Zambia. The app in
mobile was working fine for past few months. Now we are hitting on a new
issue when install the app for new mobile user. It says 'Couldn't find
update profile. Try again?'. Tried multiple times but it was not working.

Some info on commcare mobile app

Version 1.3
Self hosted commcare-hq server.

Any help on this would be appreciated. Thanks.

Regards,
Sathish

Sathishkumar T | +919840437701 | ThoughtWorks | Chennai

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8

Sathishkumar,

What app are you running on the mobile phone? Make sure that it is the
legacy (v1.3) version of CommCareODK, not the newer (v2) version.

If you are running 1.3, that build has not changed in many, many months.
Did you recently update the CommCare HQ local installation?

-Clayton

··· On Thu, Feb 7, 2013 at 7:49 AM, Sathishkumar Thangavel < tsathish@thoughtworks.com> wrote:

Missed to mention few points,

  1. We recently added these mobile users to the system
  2. Some of the newly added user ids working fine
  3. The user id's that are not working are working fine in online simulator
    (From the preview of Releases page)

Regards,
Sathish

Sathishkumar T | +919840437701 | ThoughtWorks | Chennai

On Thu, Feb 7, 2013 at 10:32 AM, Sathishkumar Thangavel < tsathish@thoughtworks.com> wrote:

Hi Cory,

I am able to get the profile string. "0 jr://resource/suite.xml
http://41.215.181.124:2000/a/stepsovc/apps/download/37eb58a44599f2334ef2a6c27bdc7f57/suite.xml
"

Also please note that this issue is not happening for old users.

Regards,
Sathish

Sathishkumar T | +919840437701 | ThoughtWorks | Chennai

On Thu, Feb 7, 2013 at 10:28 AM, Cory Zue czue@dimagi.com wrote:

Hi Satish,

See what the server logs are reporting when you try to access the
profile URL directly in a browser.

Cory

On Wed, Feb 6, 2013 at 11:57 PM, Sathishkumar Thangavel < tsathish@thoughtworks.com> wrote:

Hi,

We are using commcare for Steps-OVC application in Zambia. The app in
mobile was working fine for past few months. Now we are hitting on a new
issue when install the app for new mobile user. It says 'Couldn't find
update profile. Try again?'. Tried multiple times but it was not working.

Some info on commcare mobile app

Version 1.3
Self hosted commcare-hq server.

Any help on this would be appreciated. Thanks.

Regards,
Sathish

Sathishkumar T | +919840437701 | ThoughtWorks | Chennai

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9

Unfortunately the only way to get logs from the phone on v1.3 is to check
for errors in the "logcat" log.

There are a few different android apps which are able to view the logcat
file (you can find some on the market) or you can plug the phone into your
computer if you have drivers and an android environment configured.

-Clayton

··· On Sat, Feb 9, 2013 at 4:17 AM, Sathishkumar Thangavel < tsathish@thoughtworks.com> wrote:

Hi Cory,

Yes, we are running the v1.3 app in the mobile phone. Please advice me how
to get the log dump from the phone.

Regards,
Sathish

Sathishkumar T | +919840437701 | ThoughtWorks | Chennai

On Thu, Feb 7, 2013 at 10:38 AM, Cory Zue czue@dimagi.com wrote:

this can just come up with flaky network or wifi. if all the files are
there that's the most likely issue.

if that's not the problem you should send as much detail as you can about
the app/version/build/phone on the mobile side including logs if possible
and we may be able to find something.

On Thu, Feb 7, 2013 at 12:02 AM, Sathishkumar Thangavel < tsathish@thoughtworks.com> wrote:

Hi Cory,

I am able to get the profile string. "0 jr://resource/suite.xml
http://41.215.181.124:2000/a/stepsovc/apps/download/37eb58a44599f2334ef2a6c27bdc7f57/suite.xml
"

Also please note that this issue is not happening for old users.

Regards,
Sathish

Sathishkumar T | +919840437701 | ThoughtWorks | Chennai

On Thu, Feb 7, 2013 at 10:28 AM, Cory Zue czue@dimagi.com wrote:

Hi Satish,

See what the server logs are reporting when you try to access the
profile URL directly in a browser.

Cory

On Wed, Feb 6, 2013 at 11:57 PM, Sathishkumar Thangavel < tsathish@thoughtworks.com> wrote:

Hi,

We are using commcare for Steps-OVC application in Zambia. The app in
mobile was working fine for past few months. Now we are hitting on a new
issue when install the app for new mobile user. It says 'Couldn't find
update profile. Try again?'. Tried multiple times but it was not working.

Some info on commcare mobile app

Version 1.3
Self hosted commcare-hq server.

Any help on this would be appreciated. Thanks.

Regards,
Sathish

Sathishkumar T | +919840437701 | ThoughtWorks | Chennai

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