Forms lost from phone following accidentally deleting app! Help!

I wonder if you can help/advise.

One of our data collectors somehow managed to remove the app from his phone
BEFORE uploading some collected data/complete forms. He then reloaded the
app but the previous completed forms have gone!

Is there any way to get these forms back?

Thanks

Amanda

Hello Amanda,

Unfortunately, there is no way to recover any saved forms from the phone if
this data was unsent and the application was removed. Make sure your users
are syncing frequently whenever they have access to internet in order to
avoid data loss.

Kishan

···

On Thu, Oct 20, 2016 at 2:02 PM, Amanda Agar gzf4.1over@gmail.com wrote:

I wonder if you can help/advise.

One of our data collectors somehow managed to remove the app from his
phone BEFORE uploading some collected data/complete forms. He then
reloaded the app but the previous completed forms have gone!

Is there any way to get these forms back?

Thanks

Amanda


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Kishan Sampat
Technical Support Analyst
Dimagi - India