Forced internet connection


I have not been using a data connection other than to send forms at the end of each day. For some reason, while my data collectors are collecting data it is forcing them to login [again] using an internet connection. This has only started to occur 2 months into data collection. I don't have setting that force log out after 30 mins or anything like that. Do you know why this might be happening? I have 3 dataset collectors all using the same tablet and same application and it is happening to only happening to 1 of them.


Hi Teresa,

This doesn't sound like something we would expect to happen. Would you be able to submit a support request so that we can take a deeper look into this.