Export in Excel issue - Blank data

Hello,
I`m exporting data from CommCare to excel, some show ------- in excel but when I press on the link I find the data are in CommCare!! What is the issue?

Any support


In excel


In CommCare

if you’re using excel dashboard, or daily saved exports, make sure that they’re up to date. check the dates on the records

other than that, i’m not sure. you might want to submit a support ticket

Sometimes this can be the result of changes to question names or groups inside of a form, which requires mapping out the old versions of those question paths.

Otherwise, agreed with Mazz that it would be helpful to submit a ticket to support!

-Clayton