I seem to be having a challenge with making meaning of my data.
I want to generate a report/export some meaningful data on the cases that I have.
I therefore started by going to reports and then selected case list, and the platform tells me that I have 862 cases after applying the filters that I am interested in. (see shot below):
I also exported case data just to make sure everything is alright and then the Excel sheet I generated also has 862 cases.
So I usually generate reports, using the “Create new report” function because they give me data in a format that I can easily understand and can also easily share. However, after applying the same filters in terms of the specific case owners, the report I generate has 406 cases instead of 862!
I wonder what I am doing wrong. I appreciate all your help and support as usual.
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