Exit form when keyword triggered

Nishant_Kishore · February 19, 2014, 10:42pm

Hi All,

I wanted to see if anybody had any experience with this. I currently have
users accessing forms through a number of keywords. I know I can make it so
that if a user enters a certain keyword (like MAIN MENU) it will be
recognized whether they are in a form or not. How could I make it so that
when this happens they also exit the form allowing them to access other
forms?

Best,

Nishant

Nishant_Kishore · February 19, 2014, 10:43pm

I know #stop does this, can you give this ability to another keyword?

···

On Wednesday, February 19, 2014 4:42:37 PM UTC-6, Nishant Kishore wrote: > > Hi All, > > I wanted to see if anybody had any experience with this. I currently have > users accessing forms through a number of keywords. I know I can make it so > that if a user enters a certain keyword (like MAIN MENU) it will be > recognized whether they are in a form or not. How could I make it so that > when this happens they also exit the form allowing them to access other > forms? > > Best, > > Nishant >

Sheel_Shah · February 21, 2014, 4:53pm

Hi Nishant,

When configuring a keyword, there should be an option titled "Override Open
SMS Surveys". This means that the keyword will be triggered, even if the
user is already within another survey.

For example, if you want MainMenu to always work, you can set that keyword
to "Override Open SMS Surveys".

Thanks,
Sheel

···

On Wed, Feb 19, 2014 at 5:43 PM, Nishant Kishore wrote:

I know #stop does this, can you give this ability to another keyword?

On Wednesday, February 19, 2014 4:42:37 PM UTC-6, Nishant Kishore wrote:

Hi All,

I wanted to see if anybody had any experience with this. I currently have
users accessing forms through a number of keywords. I know I can make it so
that if a user enters a certain keyword (like MAIN MENU) it will be
recognized whether they are in a form or not. How could I make it so that
when this happens they also exit the form allowing them to access other
forms?

Best,

Nishant

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Nishant_Kishore · February 21, 2014, 4:58pm

Hey Sheel,

Thanks for the response. Even though this overrides the form that the user
is in currently, does it exit them out of it if its only an SMS response
keyword? For example INFO sends them to the "main menu" SMS in our case,
but if it doesn't execute a form. Doesn't the next response that the user
sends go back in the form that they were in before they send INFO?

Best,

Nish

···

On Fri, Feb 21, 2014 at 10:53 AM, Sheel Shah wrote:

Hi Nishant,

When configuring a keyword, there should be an option titled "Override
Open SMS Surveys". This means that the keyword will be triggered, even if
the user is already within another survey.

For example, if you want MainMenu to always work, you can set that keyword
to "Override Open SMS Surveys".

Thanks,
Sheel

On Wed, Feb 19, 2014 at 5:43 PM, Nishant Kishore nish.kishore@gmail.comwrote:

I know #stop does this, can you give this ability to another keyword?

On Wednesday, February 19, 2014 4:42:37 PM UTC-6, Nishant Kishore wrote:

Hi All,

I wanted to see if anybody had any experience with this. I currently
have users accessing forms through a number of keywords. I know I can make
it so that if a user enters a certain keyword (like MAIN MENU) it will be
recognized whether they are in a form or not. How could I make it so that
when this happens they also exit the form allowing them to access other
forms?

Best,

Nishant

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nish.kishore@gmail.com
M: +50587110910
Skype: nishant.kishore

Sheel_Shah · February 21, 2014, 5:57pm

I believe it should exit the form completely, even if INFO sends an SMS.
Is this not what you're seeing?

···

On Fri, Feb 21, 2014 at 11:58 AM, Nishant Kishore wrote:

Hey Sheel,

Thanks for the response. Even though this overrides the form that the user
is in currently, does it exit them out of it if its only an SMS response
keyword? For example INFO sends them to the "main menu" SMS in our case,
but if it doesn't execute a form. Doesn't the next response that the user
sends go back in the form that they were in before they send INFO?

Best,

Nish

On Fri, Feb 21, 2014 at 10:53 AM, Sheel Shah sshah@dimagi.com wrote:

Hi Nishant,

When configuring a keyword, there should be an option titled "Override
Open SMS Surveys". This means that the keyword will be triggered, even if
the user is already within another survey.

For example, if you want MainMenu to always work, you can set that
keyword to "Override Open SMS Surveys".

Thanks,
Sheel

On Wed, Feb 19, 2014 at 5:43 PM, Nishant Kishore nish.kishore@gmail.comwrote:

I know #stop does this, can you give this ability to another keyword?

On Wednesday, February 19, 2014 4:42:37 PM UTC-6, Nishant Kishore wrote:

Hi All,

I wanted to see if anybody had any experience with this. I currently
have users accessing forms through a number of keywords. I know I can make
it so that if a user enters a certain keyword (like MAIN MENU) it will be
recognized whether they are in a form or not. How could I make it so that
when this happens they also exit the form allowing them to access other
forms?

Best,

Nishant

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Peace Corps - Nicaragua
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M: +50587110910
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Nishant_Kishore · February 21, 2014, 5:59pm

I'll run a few rounds of tests and get back to you.

···

On Fri, Feb 21, 2014 at 11:57 AM, Sheel Shah wrote:

I believe it should exit the form completely, even if INFO sends an SMS.
Is this not what you're seeing?

On Fri, Feb 21, 2014 at 11:58 AM, Nishant Kishore nish.kishore@gmail.comwrote:

Hey Sheel,

Thanks for the response. Even though this overrides the form that the
user is in currently, does it exit them out of it if its only an SMS
response keyword? For example INFO sends them to the "main menu" SMS in our
case, but if it doesn't execute a form. Doesn't the next response that the
user sends go back in the form that they were in before they send INFO?

Best,

Nish

On Fri, Feb 21, 2014 at 10:53 AM, Sheel Shah sshah@dimagi.com wrote:

Hi Nishant,

When configuring a keyword, there should be an option titled "Override
Open SMS Surveys". This means that the keyword will be triggered, even if
the user is already within another survey.

For example, if you want MainMenu to always work, you can set that
keyword to "Override Open SMS Surveys".

Thanks,
Sheel

On Wed, Feb 19, 2014 at 5:43 PM, Nishant Kishore <nish.kishore@gmail.com wrote:

I know #stop does this, can you give this ability to another keyword?

On Wednesday, February 19, 2014 4:42:37 PM UTC-6, Nishant Kishore wrote:

Hi All,

I wanted to see if anybody had any experience with this. I currently
have users accessing forms through a number of keywords. I know I can make
it so that if a user enters a certain keyword (like MAIN MENU) it will be
recognized whether they are in a form or not. How could I make it so that
when this happens they also exit the form allowing them to access other
forms?

Best,

Nishant

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m: +1.781.428.5419 | skype: sheel_shah

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ChatSalud - Project Lead
Peace Corps - Nicaragua
nish.kishore@gmail.com
M: +50587110910
Skype: nishant.kishore

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Health Sector 3rd Year Extension
ChatSalud - Project Lead
Peace Corps - Nicaragua
nish.kishore@gmail.com
M: +50587110910
Skype: nishant.kishore

Nishant_Kishore · February 21, 2014, 6:15pm

So, no that is not what I'm seeing. I'm in a form and I send INFO. This
sends me to the "main menu" SMS message but I'm still only able to respond
to the form that I was in.

···

On Fri, Feb 21, 2014 at 11:59 AM, Nishant Kishore wrote:

I'll run a few rounds of tests and get back to you.

On Fri, Feb 21, 2014 at 11:57 AM, Sheel Shah sshah@dimagi.com wrote:

I believe it should exit the form completely, even if INFO sends an SMS.
Is this not what you're seeing?

On Fri, Feb 21, 2014 at 11:58 AM, Nishant Kishore <nish.kishore@gmail.com wrote:

Hey Sheel,

Thanks for the response. Even though this overrides the form that the
user is in currently, does it exit them out of it if its only an SMS
response keyword? For example INFO sends them to the "main menu" SMS in our
case, but if it doesn't execute a form. Doesn't the next response that the
user sends go back in the form that they were in before they send INFO?

Best,

Nish

On Fri, Feb 21, 2014 at 10:53 AM, Sheel Shah sshah@dimagi.com wrote:

Hi Nishant,

When configuring a keyword, there should be an option titled "Override
Open SMS Surveys". This means that the keyword will be triggered, even if
the user is already within another survey.

For example, if you want MainMenu to always work, you can set that
keyword to "Override Open SMS Surveys".

Thanks,
Sheel

On Wed, Feb 19, 2014 at 5:43 PM, Nishant Kishore < nish.kishore@gmail.com> wrote:

I know #stop does this, can you give this ability to another keyword?

On Wednesday, February 19, 2014 4:42:37 PM UTC-6, Nishant Kishore wrote:

Hi All,

I wanted to see if anybody had any experience with this. I currently
have users accessing forms through a number of keywords. I know I can make
it so that if a user enters a certain keyword (like MAIN MENU) it will be
recognized whether they are in a form or not. How could I make it so that
when this happens they also exit the form allowing them to access other
forms?

Best,

Nishant

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m: +1.781.428.5419 | skype: sheel_shah

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Health Sector 3rd Year Extension
ChatSalud - Project Lead
Peace Corps - Nicaragua
nish.kishore@gmail.com
M: +50587110910
Skype: nishant.kishore

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ChatSalud - Project Lead
Peace Corps - Nicaragua
nish.kishore@gmail.com
M: +50587110910
Skype: nishant.kishore

--
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Health Sector 3rd Year Extension
ChatSalud - Project Lead
Peace Corps - Nicaragua
nish.kishore@gmail.com
M: +50587110910
Skype: nishant.kishore

Sheel_Shah · February 21, 2014, 6:24pm

Thanks Nishant, Can you Report an Issue from your project and we'll review
this as a bug in the system.

As a workaround (for now), you can create a form that just has a label
with the text you need for the INFO keyword. Then, instead of setting up
the INFO keyword to send an SMS message, you can set it up to send that
form with the label.

Sheel

···

On Fri, Feb 21, 2014 at 1:15 PM, Nishant Kishore wrote:

So, no that is not what I'm seeing. I'm in a form and I send INFO. This
sends me to the "main menu" SMS message but I'm still only able to respond
to the form that I was in.

On Fri, Feb 21, 2014 at 11:59 AM, Nishant Kishore nish.kishore@gmail.comwrote:

I'll run a few rounds of tests and get back to you.

On Fri, Feb 21, 2014 at 11:57 AM, Sheel Shah sshah@dimagi.com wrote:

I believe it should exit the form completely, even if INFO sends an SMS.
Is this not what you're seeing?

On Fri, Feb 21, 2014 at 11:58 AM, Nishant Kishore < nish.kishore@gmail.com> wrote:

Hey Sheel,

Thanks for the response. Even though this overrides the form that the
user is in currently, does it exit them out of it if its only an SMS
response keyword? For example INFO sends them to the "main menu" SMS in our
case, but if it doesn't execute a form. Doesn't the next response that the
user sends go back in the form that they were in before they send INFO?

Best,

Nish

On Fri, Feb 21, 2014 at 10:53 AM, Sheel Shah sshah@dimagi.com wrote:

Hi Nishant,

When configuring a keyword, there should be an option titled "Override
Open SMS Surveys". This means that the keyword will be triggered, even if
the user is already within another survey.

For example, if you want MainMenu to always work, you can set that
keyword to "Override Open SMS Surveys".

Thanks,
Sheel

On Wed, Feb 19, 2014 at 5:43 PM, Nishant Kishore < nish.kishore@gmail.com> wrote:

I know #stop does this, can you give this ability to another keyword?

On Wednesday, February 19, 2014 4:42:37 PM UTC-6, Nishant Kishore wrote:

Hi All,

I wanted to see if anybody had any experience with this. I currently
have users accessing forms through a number of keywords. I know I can make
it so that if a user enters a certain keyword (like MAIN MENU) it will be
recognized whether they are in a form or not. How could I make it so that
when this happens they also exit the form allowing them to access other
forms?

Best,

Nishant

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Health Sector 3rd Year Extension
ChatSalud - Project Lead
Peace Corps - Nicaragua
nish.kishore@gmail.com
M: +50587110910
Skype: nishant.kishore

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Health Sector 3rd Year Extension
ChatSalud - Project Lead
Peace Corps - Nicaragua
nish.kishore@gmail.com
M: +50587110910
Skype: nishant.kishore

--
Nishant Kishore
Health Sector 3rd Year Extension
ChatSalud - Project Lead
Peace Corps - Nicaragua
nish.kishore@gmail.com
M: +50587110910
Skype: nishant.kishore

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Nishant_Kishore · February 21, 2014, 6:26pm

Definitely, thanks and great workaround idea!

···

On Fri, Feb 21, 2014 at 12:24 PM, Sheel Shah wrote:

Thanks Nishant, Can you Report an Issue from your project and we'll review
this as a bug in the system.

As a workaround (for now), you can create a form that just has a label
with the text you need for the INFO keyword. Then, instead of setting up
the INFO keyword to send an SMS message, you can set it up to send that
form with the label.

Sheel

On Fri, Feb 21, 2014 at 1:15 PM, Nishant Kishore nish.kishore@gmail.comwrote:

So, no that is not what I'm seeing. I'm in a form and I send INFO. This
sends me to the "main menu" SMS message but I'm still only able to respond
to the form that I was in.

On Fri, Feb 21, 2014 at 11:59 AM, Nishant Kishore <nish.kishore@gmail.com wrote:

I'll run a few rounds of tests and get back to you.

On Fri, Feb 21, 2014 at 11:57 AM, Sheel Shah sshah@dimagi.com wrote:

I believe it should exit the form completely, even if INFO sends an
SMS. Is this not what you're seeing?

On Fri, Feb 21, 2014 at 11:58 AM, Nishant Kishore < nish.kishore@gmail.com> wrote:

Hey Sheel,

Thanks for the response. Even though this overrides the form that the
user is in currently, does it exit them out of it if its only an SMS
response keyword? For example INFO sends them to the "main menu" SMS in our
case, but if it doesn't execute a form. Doesn't the next response that the
user sends go back in the form that they were in before they send INFO?

Best,

Nish

On Fri, Feb 21, 2014 at 10:53 AM, Sheel Shah sshah@dimagi.com wrote:

Hi Nishant,

When configuring a keyword, there should be an option titled
"Override Open SMS Surveys". This means that the keyword will be
triggered, even if the user is already within another survey.

For example, if you want MainMenu to always work, you can set that
keyword to "Override Open SMS Surveys".

Thanks,
Sheel

On Wed, Feb 19, 2014 at 5:43 PM, Nishant Kishore < nish.kishore@gmail.com> wrote:

I know #stop does this, can you give this ability to another keyword?

On Wednesday, February 19, 2014 4:42:37 PM UTC-6, Nishant Kishore wrote:

Hi All,

I wanted to see if anybody had any experience with this. I
currently have users accessing forms through a number of keywords. I know I
can make it so that if a user enters a certain keyword (like MAIN MENU) it
will be recognized whether they are in a form or not. How could I make it
so that when this happens they also exit the form allowing them to access
other forms?

Best,

Nishant

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Health Sector 3rd Year Extension
ChatSalud - Project Lead
Peace Corps - Nicaragua
nish.kishore@gmail.com
M: +50587110910
Skype: nishant.kishore

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Health Sector 3rd Year Extension
ChatSalud - Project Lead
Peace Corps - Nicaragua
nish.kishore@gmail.com
M: +50587110910
Skype: nishant.kishore

--
Nishant Kishore
Health Sector 3rd Year Extension
ChatSalud - Project Lead
Peace Corps - Nicaragua
nish.kishore@gmail.com
M: +50587110910
Skype: nishant.kishore

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ChatSalud - Project Lead
Peace Corps - Nicaragua
nish.kishore@gmail.com
M: +50587110910
Skype: nishant.kishore