Error when starting application

Hi all,
One of our users reported to get an error whenever he starts commcare (see
attached image). We are using nokia C2 - 02, it started by not being able
to send forms until when he encountered this error when he run the
application.
I wanted to get the log error, it seem difficult to get as the application
doesn’t start at all and the application is on the phone memory that i can
not access through computer.

We have tried to update the application without deleting data, still the
error happened after installation.
Any Idea on how to get away of this error without loosing unsent data on
the phone or how to get log from this phone.
Thanks in advance.

··· ---------- Forwarded message ---------- From: Julia Dae Ruben Date: Wed, Mar 13, 2013 at 11:04 AM Subject: error when starting application To: Peter D Lubambi


Peter Dotto Lubambi,
IT Manager,
D-tree International -Tanzania,
Tanzania.
+255 786 087 087
http://tz.linkedin.com/in/plubambi

Peter,

Can you please email this bug report to our support list
commcare-support@dimagi.com with the template here
https://confluence.dimagi.com/display/commcarepublic/Bug+Report+Template ?

We process bug reports and emails to commcare-users very differently, so in
order to get your problem addressed as quickly as possible it’s important
to email to the support address (which also saves the commcare-users list
from the necessary attachments and such).

-Clayton

··· On Wed, Mar 13, 2013 at 4:50 AM, Peter D Lubambi wrote:

Hi all,
One of our users reported to get an error whenever he starts commcare (see
attached image). We are using nokia C2 - 02, it started by not being able
to send forms until when he encountered this error when he run the
application.
I wanted to get the log error, it seem difficult to get as the application
doesn’t start at all and the application is on the phone memory that i can
not access through computer.

We have tried to update the application without deleting data, still the
error happened after installation.
Any Idea on how to get away of this error without loosing unsent data on
the phone or how to get log from this phone.
Thanks in advance.

---------- Forwarded message ----------
From: Julia Dae Ruben julia.dtree@gmail.com
Date: Wed, Mar 13, 2013 at 11:04 AM
Subject: error when starting application
To: Peter D Lubambi plubambi@gmail.com


Peter Dotto Lubambi,
IT Manager,
D-tree International -Tanzania,
Tanzania.
+255 786 087 087
http://tz.linkedin.com/in/plubambi


You received this message because you are subscribed to the Google Groups
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Hi All,
We managed to get the commcare data attached if they may useful.
thanks.

CommCare _m_PROPERTY_0011111111000.zip (899 KB)

··· On Wed, Mar 13, 2013 at 11:50 AM, Peter D Lubambi wrote:

Hi all,
One of our users reported to get an error whenever he starts commcare (see
attached image). We are using nokia C2 - 02, it started by not being able
to send forms until when he encountered this error when he run the
application.
I wanted to get the log error, it seem difficult to get as the application
doesn’t start at all and the application is on the phone memory that i can
not access through computer.

We have tried to update the application without deleting data, still the
error happened after installation.
Any Idea on how to get away of this error without loosing unsent data on
the phone or how to get log from this phone.
Thanks in advance.

---------- Forwarded message ----------
From: Julia Dae Ruben julia.dtree@gmail.com
Date: Wed, Mar 13, 2013 at 11:04 AM
Subject: error when starting application
To: Peter D Lubambi plubambi@gmail.com


Peter Dotto Lubambi,
IT Manager,
D-tree International -Tanzania,
Tanzania.
+255 786 087 087
http://tz.linkedin.com/in/plubambi


Peter Dotto Lubambi,
IT Manager,
D-tree International -Tanzania,
Tanzania.
+255 786 087 087
http://tz.linkedin.com/in/plubambi