Error Uploading Mobile users: Task processor not detected

Hi Guys,

I am getting this error:

Task processor not detected. There may be something wrong with your system.
If the download takes longer than normal to complete please contact support
for help.

while uploading an excel document with about 40 mobile users to my local
instance of commcare. I have seen a similar topic had been raised in
commcare-users https://groups.google.com/forum/#!forum/commcare-users and
the proposed solution was to just wait and that the task will still
eventually complete; I have waited for close to 5hrs but nothing seems to
happen.

Please advice if there is a solution to this.

Thanks in advance.

Hi Josiah

You need to be running celery which is the background task process. You
should just be able to run “./manage.py celeryd”

··· On 2 December 2014 at 12:15, Josiah Njuki wrote:

Hi Guys,

I am getting this error:

Task processor not detected. There may be something wrong with your
system. If the download takes longer than normal to complete please contact
support for help.

while uploading an excel document with about 40 mobile users to my local
instance of commcare. I have seen a similar topic had been raised in
commcare-users https://groups.google.com/forum/#!forum/commcare-users and
the proposed solution was to just wait and that the task will still
eventually complete; I have waited for close to 5hrs but nothing seems to
happen.

Please advice if there is a solution to this.

Thanks in advance.


You received this message because you are subscribed to the Google Groups
"CommCare Developers" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-developers+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


Simon Kelly
Senior Engineer | Dimagi South Africa

and if you also run celerybeat (./manage.py celerybeat) that error should
go away.

··· On Tue, Dec 2, 2014 at 3:02 AM, Simon Kelly wrote:

Hi Josiah

You need to be running celery which is the background task process. You
should just be able to run “./manage.py celeryd”

On 2 December 2014 at 12:15, Josiah Njuki jnjuki103@gmail.com wrote:

Hi Guys,

I am getting this error:

Task processor not detected. There may be something wrong with your
system. If the download takes longer than normal to complete please contact
support for help.

while uploading an excel document with about 40 mobile users to my local
instance of commcare. I have seen a similar topic had been raised in
commcare-users https://groups.google.com/forum/#!forum/commcare-users and
the proposed solution was to just wait and that the task will still
eventually complete; I have waited for close to 5hrs but nothing seems to
happen.

Please advice if there is a solution to this.

Thanks in advance.


You received this message because you are subscribed to the Google Groups
"CommCare Developers" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-developers+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


Simon Kelly
Senior Engineer | Dimagi South Africa


You received this message because you are subscribed to the Google Groups
"CommCare Developers" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-developers+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.