Error Restoring User to phone

Hi

Am experiencing an application error when trying to restore user to phone
on a java enabled phone, this has been happening for a month now, the
issues starts wen it reaches the point of downloading resources from
server, it downloads some of the resources and in the process pop the
application errr msg, if press i ok and quite then restart the application,
it shall have restored the user already and working correctly now.

Any help on why i could be experiencing this error, since have experienced
this on not just one phone but over 10 phones that i was trying to restore
the same application to them.

Thanks

Valentine.

Hi Valentine,

Does the application work correctly if you start it again and is all the
data restored?

If so, the error may just be an Out of Memory error on the phone. Is that
what the application error states?

If the application isn’t working correctly, can you please use the Report
an Issue button in CommCareHQ and we can take a look at what is going on.
Please include details on the phone model you’re using and which
application you are using.

Thanks!
Sheel

Hi

Am experiencing an application error when trying to restore user to phone
on a java enabled phone, this has been happening for a month now, the
issues starts wen it reaches the point of downloading resources from
server, it downloads some of the resources and in the process pop the
application errr msg, if press i ok and quite then restart the application,
it shall have restored the user already and working correctly now.

Any help on why i could be experiencing this error, since have
experienced this on not just one phone but over 10 phones that i was trying
to restore the same application to them.

Thanks

Valentine.


You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.

··· On May 23, 2014 6:28 AM, "Valentine Nyamwaro" wrote: > For more options, visit https://groups.google.com/d/optout.

Hi Sheel, we recently updated the application and we have been reinstalling
the new app on the users phones, the new application is working correctly,
but the previous data they had entered is not restored. the error we are
getting during restoration is out of memory error, and we are using nokia
asha phone of model 205. What could be the issue on this, as i tried
reinstalling the same app on an android enabled phone and for it it does
restore the previous user data.
Any help on this, would be appreciated.

Thanks
Valentine

··· On Friday, May 23, 2014 8:17:19 PM UTC+3, Sheel Shah wrote: > > Hi Valentine, > > Does the application work correctly if you start it again and is all the > data restored? > > If so, the error may just be an Out of Memory error on the phone. Is that > what the application error states? > > If the application isn't working correctly, can you please use the Report > an Issue button in CommCareHQ and we can take a look at what is going on. > Please include details on the phone model you're using and which > application you are using. > > Thanks! > Sheel > > On May 23, 2014 6:28 AM, "Valentine Nyamwaro" <vale...@gmail.com > wrote: > > > > Hi > > > > Am experiencing an application error when trying to restore user to > phone on a java enabled phone, this has been happening for a month now, the > issues starts wen it reaches the point of downloading resources from > server, it downloads some of the resources and in the process pop the > application errr msg, if press i ok and quite then restart the application, > it shall have restored the user already and working correctly now. > > > > Any help on why i could be experiencing this error, since have > experienced this on not just one phone but over 10 phones that i was trying > to restore the same application to them. > > > > Thanks > > > > Valentine. > > > > -- > > You received this message because you are subscribed to the Google > Groups "commcare-users" group. > > To unsubscribe from this group and stop receiving emails from it, send > an email to commcare-user...@googlegroups.com . > > For more options, visit https://groups.google.com/d/optout. >

Valentine,

Does the phone you are using have an SD card inserted? CommCare requires a
physical location to be able to write to for large restores in order to
cache the data it is going to restore before processing it, and the
fallback can be buggy memorywise if there is very limited heap space on the
device.

-Clayton

··· On Thu, Jul 31, 2014 at 11:04 AM, Valentine Nyamwaro wrote:

Hi Sheel, we recently updated the application and we have been
reinstalling the new app on the users phones, the new application is
working correctly, but the previous data they had entered is not restored.
the error we are getting during restoration is out of memory error, and we
are using nokia asha phone of model 205. What could be the issue on this,
as i tried reinstalling the same app on an android enabled phone and for it
it does restore the previous user data.
Any help on this, would be appreciated.

Thanks
Valentine

On Friday, May 23, 2014 8:17:19 PM UTC+3, Sheel Shah wrote:

Hi Valentine,

Does the application work correctly if you start it again and is all the
data restored?

If so, the error may just be an Out of Memory error on the phone. Is
that what the application error states?

If the application isn’t working correctly, can you please use the Report
an Issue button in CommCareHQ and we can take a look at what is going on.
Please include details on the phone model you’re using and which
application you are using.

Thanks!
Sheel

On May 23, 2014 6:28 AM, “Valentine Nyamwaro” vale...@gmail.com wrote:

Hi

Am experiencing an application error when trying to restore user to
phone on a java enabled phone, this has been happening for a month now, the
issues starts wen it reaches the point of downloading resources from
server, it downloads some of the resources and in the process pop the
application errr msg, if press i ok and quite then restart the application,
it shall have restored the user already and working correctly now.

Any help on why i could be experiencing this error, since have
experienced this on not just one phone but over 10 phones that i was trying
to restore the same application to them.

Thanks

Valentine.


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-user...@googlegroups.com.

For more options, visit https://groups.google.com/d/optout.


You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

Hi Clay
yes, the phone do have a 2GB SD Card, the application is loaded to the
phone memory and the sd card is loaded with the multimedia files, which is
a folder consisting of images and is occupies a memory space of 2.96Mbs.

Val.

··· On Thu, Jul 31, 2014 at 6:40 PM, Clayton Sims wrote:

Valentine,

Does the phone you are using have an SD card inserted? CommCare requires a
physical location to be able to write to for large restores in order to
cache the data it is going to restore before processing it, and the
fallback can be buggy memorywise if there is very limited heap space on the
device.

-Clayton

On Thu, Jul 31, 2014 at 11:04 AM, Valentine Nyamwaro valenyamz@gmail.com wrote:

Hi Sheel, we recently updated the application and we have been
reinstalling the new app on the users phones, the new application is
working correctly, but the previous data they had entered is not restored.
the error we are getting during restoration is out of memory error, and we
are using nokia asha phone of model 205. What could be the issue on this,
as i tried reinstalling the same app on an android enabled phone and for it
it does restore the previous user data.
Any help on this, would be appreciated.

Thanks
Valentine

On Friday, May 23, 2014 8:17:19 PM UTC+3, Sheel Shah wrote:

Hi Valentine,

Does the application work correctly if you start it again and is all the
data restored?

If so, the error may just be an Out of Memory error on the phone. Is
that what the application error states?

If the application isn’t working correctly, can you please use the
Report an Issue button in CommCareHQ and we can take a look at what is
going on. Please include details on the phone model you’re using and which
application you are using.

Thanks!
Sheel

On May 23, 2014 6:28 AM, “Valentine Nyamwaro” vale...@gmail.com wrote:

Hi

Am experiencing an application error when trying to restore user to
phone on a java enabled phone, this has been happening for a month now, the
issues starts wen it reaches the point of downloading resources from
server, it downloads some of the resources and in the process pop the
application errr msg, if press i ok and quite then restart the application,
it shall have restored the user already and working correctly now.

Any help on why i could be experiencing this error, since have
experienced this on not just one phone but over 10 phones that i was trying
to restore the same application to them.

Thanks

Valentine.


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-user...@googlegroups.com.

For more options, visit https://groups.google.com/d/optout.


You received this message because you are subscribed to the Google Groups
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Are you using any large (data-wise) elements in your restore data like a
particularly large Lookup Table?

Can you file a bug report for the issue using the instructions on our wiki
here: https://confluence.dimagi.com/display/commcarepublic/Bug+Reports ?

-Clayton

··· On Thu, Jul 31, 2014 at 11:50 AM, Valentine Nyamwaro wrote:

Hi Clay
yes, the phone do have a 2GB SD Card, the application is loaded to the
phone memory and the sd card is loaded with the multimedia files, which is
a folder consisting of images and is occupies a memory space of 2.96Mbs.

Val.

On Thu, Jul 31, 2014 at 6:40 PM, Clayton Sims csims@dimagi.com wrote:

Valentine,

Does the phone you are using have an SD card inserted? CommCare requires
a physical location to be able to write to for large restores in order to
cache the data it is going to restore before processing it, and the
fallback can be buggy memorywise if there is very limited heap space on the
device.

-Clayton

On Thu, Jul 31, 2014 at 11:04 AM, Valentine Nyamwaro <valenyamz@gmail.com wrote:

Hi Sheel, we recently updated the application and we have been
reinstalling the new app on the users phones, the new application is
working correctly, but the previous data they had entered is not restored.
the error we are getting during restoration is out of memory error, and we
are using nokia asha phone of model 205. What could be the issue on this,
as i tried reinstalling the same app on an android enabled phone and for it
it does restore the previous user data.
Any help on this, would be appreciated.

Thanks
Valentine

On Friday, May 23, 2014 8:17:19 PM UTC+3, Sheel Shah wrote:

Hi Valentine,

Does the application work correctly if you start it again and is all
the data restored?

If so, the error may just be an Out of Memory error on the phone. Is
that what the application error states?

If the application isn’t working correctly, can you please use the
Report an Issue button in CommCareHQ and we can take a look at what is
going on. Please include details on the phone model you’re using and which
application you are using.

Thanks!
Sheel

On May 23, 2014 6:28 AM, “Valentine Nyamwaro” vale...@gmail.com wrote:

Hi

Am experiencing an application error when trying to restore user to
phone on a java enabled phone, this has been happening for a month now, the
issues starts wen it reaches the point of downloading resources from
server, it downloads some of the resources and in the process pop the
application errr msg, if press i ok and quite then restart the application,
it shall have restored the user already and working correctly now.

Any help on why i could be experiencing this error, since have
experienced this on not just one phone but over 10 phones that i was trying
to restore the same application to them.

Thanks

Valentine.


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it,
send an email to commcare-user...@googlegroups.com.

For more options, visit https://groups.google.com/d/optout.


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
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Thank you Clayton,
We are using fixtures for village selection.
-Emeka-

··· On Mon, Aug 4, 2014 at 4:20 PM, Clayton Sims wrote:

Are you using any large (data-wise) elements in your restore data like a
particularly large Lookup Table?

Can you file a bug report for the issue using the instructions on our wiki
here: https://confluence.dimagi.com/display/commcarepublic/Bug+Reports ?

-Clayton

On Thu, Jul 31, 2014 at 11:50 AM, Valentine Nyamwaro valenyamz@gmail.com wrote:

Hi Clay
yes, the phone do have a 2GB SD Card, the application is loaded to the
phone memory and the sd card is loaded with the multimedia files, which is
a folder consisting of images and is occupies a memory space of 2.96Mbs.

Val.

On Thu, Jul 31, 2014 at 6:40 PM, Clayton Sims csims@dimagi.com wrote:

Valentine,

Does the phone you are using have an SD card inserted? CommCare requires
a physical location to be able to write to for large restores in order to
cache the data it is going to restore before processing it, and the
fallback can be buggy memorywise if there is very limited heap space on the
device.

-Clayton

On Thu, Jul 31, 2014 at 11:04 AM, Valentine Nyamwaro < valenyamz@gmail.com> wrote:

Hi Sheel, we recently updated the application and we have been
reinstalling the new app on the users phones, the new application is
working correctly, but the previous data they had entered is not restored.
the error we are getting during restoration is out of memory error, and we
are using nokia asha phone of model 205. What could be the issue on this,
as i tried reinstalling the same app on an android enabled phone and for it
it does restore the previous user data.
Any help on this, would be appreciated.

Thanks
Valentine

On Friday, May 23, 2014 8:17:19 PM UTC+3, Sheel Shah wrote:

Hi Valentine,

Does the application work correctly if you start it again and is all
the data restored?

If so, the error may just be an Out of Memory error on the phone. Is
that what the application error states?

If the application isn’t working correctly, can you please use the
Report an Issue button in CommCareHQ and we can take a look at what is
going on. Please include details on the phone model you’re using and which
application you are using.

Thanks!
Sheel

On May 23, 2014 6:28 AM, “Valentine Nyamwaro” vale...@gmail.com wrote:

Hi

Am experiencing an application error when trying to restore user to
phone on a java enabled phone, this has been happening for a month now, the
issues starts wen it reaches the point of downloading resources from
server, it downloads some of the resources and in the process pop the
application errr msg, if press i ok and quite then restart the application,
it shall have restored the user already and working correctly now.

Any help on why i could be experiencing this error, since have
experienced this on not just one phone but over 10 phones that i was trying
to restore the same application to them.

Thanks

Valentine.


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it,
send an email to commcare-user...@googlegroups.com.

For more options, visit https://groups.google.com/d/optout.


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
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.
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-Emeka-