Error restoring from server

Users
1

Hi all, I am receiving an exception when attempting to restore from the server for user "rsaintlouis" for the Done Kolera application in the pih_cholera domain. Here's the error message:

java.io.IOException [error in http operation]

It displays at the bottom of the screen after pressing the "Fetch Data" button.

Any ideas?

··· -- Jonathan Payne, MS
2

Resolved! It turns out that some of our phones had their "data bearer" property set to "GSM Data". We switched it over to "Packet data" and everything worked as expected. Hope someone else finds this successful.

Thanks
Jon

··· On Nov 16, 2011, at 1:15 PM, Jonathan Payne wrote:

Hi all, I am receiving an exception when attempting to restore from the server for user "rsaintlouis" for the Done Kolera application in the pih_cholera domain. Here's the error message:

java.io.IOException [error in http operation]

It displays at the bottom of the screen after pressing the "Fetch Data" button.

Any ideas?

--
Jonathan Payne, MS

3

Hi,

The problem might be with your phone's network connectivity. You can check
your phone's connection to the network -- see "testing GPRS connection"
here: GPRS Setup - CommCare Public - CommCare Public

Though it's worth noting that if you have variable connectivity, you might
get a successful network test even if the network isn't good enough to
restore a lot of user data.

Amelia

··· On Wed, Nov 16, 2011 at 1:15 PM, Jonathan Payne wrote:

Hi all, I am receiving an exception when attempting to restore from the
server for user "rsaintlouis" for the Done Kolera application in the
pih_cholera domain. Here's the error message:

java.io.IOException [error in http operation]

It displays at the bottom of the screen after pressing the "Fetch Data"
button.

Any ideas?

--
Jonathan Payne, MS

--
Amelia Sagoff